I stayed at this Resort for my birthday weekend 9/12 & it was the best decision I've made. I would've given 5 ⭐ if not for the construction outside in front that takes away from the view, but when you look past that an enter into the lobby, what an ambience of experience you begin to have, the comfort & Professionalism from all the staff is amazing, my superior king room was very spacious & the bed was comfortable and the pillows were soft, the roof top pool and bar with the view just amazing, I wish I could name all the staff I came in contact with because you men & woman rock when it comes to hospitality towards your gets guests, I would like to give special gratitude of thanks to Ayanna Kennedy & Jahleesha for their professionalism and kindness, my flight arrived 5 hrs earlier than I expected and I was tired from traveling from New York and didn't know if I could check into my room before 3, Ayanna thank you for accommodating me... P.S. Alex Torre thank you for your time and conversation in the lobby & most of all, I want to thank your team & you for the gift it was overwhelming... Management & Staff keep up the great job you all are doing!…
Great location, very close to restaurants in Brickell and great service and staff. Our Room was very clean, modern and bed was comfortable. The rooftop pool was nice, and had a bar with happy hour specials. You can also order food as well. Gym was ok, not huge, and had the bare minimum equipment for a quick workout.
Well maintained and the staff is wonderful! Not sure the gentleman's name that works up at the pool when it opened early morning but he was very helpful and friendly more than once on our short 3 day visit! Thank you very much Novotel Miami Brickell for giving us a memorable experience staying with you! We will stay here again 100% ❤️ Brian and Angela
I had a hectic two week travel schedule and my last hotel night was here. Immediately upon entering I was greeted by a very nice desk agent who was so friendly and professional, but the best, she managed to find me a room right away though I was early. My apologies for not getting her name because I really believe she went above and beyond to accommodate me. The hotel is very modern, warm colours in the lobby, everything was clean, and what I especially liked was that one needed to use the room key card to get to the assigned floor on the elevator (great for solo travelers with safety in mind). The room was clean, modern, had a mini-fridge and coffee machine as well. There was a wardrobe, not a closet but the unique thing about the wardrobe was that the lighting was built into the clothing rod--excellent idea. The bed was comfortable and there was a work station as well with a proper computer chair that made doing some last minute emails easy. Wifi worked especially well and there were no lags. What struck me as a little odd was that the bathroom was huge, almost as big as the bedroom itself. Two things that I think the designers of the building could have considered from a guest point-of-view (too late for that now though) is that perhaps making the bathroom a little smaller to give the room part a bit of space. Though it was nice, I would not want to do an extended stay there. Also, I noticed that some of the premium rooms had floor-to-ceiling windows; this is something that I think would have enhanced the stay for all rooms and for ones like mine, made them feel less smaller. I didn't see the pool area or use the restaurant so unfortunately, I cannot speak to those. The hotel served my purpose of having access to food and the transit Miami offered for my last day and for that, I would definitely stay again. However, as mentioned above, after coming from a hotel with a large room, the room size here would not be comfortable, for me anyway, for a long-term stay. That is just a preference but for those who need to stay in Brickell, this is a very clean place, excellent customer service, plenty of food options nearby and I did a nice walk down by the water which was not far from the property at all.…
We only stayed for one night but found this to be a very good hotel. Modern & well furnished, the staff were excellent and the pool / bar was very welcome after a hot journey. The reception staff were really good, both in terms of handling check in and out efficiently, but also by helping us find our bearings and recommending a great place for breakfast.
The colours throughout the Novotel Miami Brickell Hotel are really pleasing to the eyes - everything is so bright it makes for really comfortable surroundings. Ayanna checked us in and she was extremely helpful, polite and friendly. The Hotel is located about 10 minutes from the Metrorail that we took to Brickell City Centre / Mall and is free. Using Uber we got to Lincoln Street Mall in about 20 minutes and Little Havana is a few blocks away so the Hotel is in a really good location. Ask Ayanna for assistance, she’ll help with your queries. The room - Superior King was very spacious, clean and had huge amount of storage. An ice machine is located at the end of the hall on each floor was very convenient which we made use of as it was cheaper than buying drinks in the Hotel
We came back to Novotel for a return from the cruise ship. Our arrival was at 9:30am and Ayanna was able to check us in extremely early instead of the normal 3:00pm time. This allowed us to not check bags and get out an explore the city. She was a pleasure to interact with on each of our visits. This is our third visit to Novotel Miami in Brickell and we will be coming back.
Stayed here to attend games at Loan Depot Park. Great location with nice walk to shopping and dining and easy uber ride to park. The staff was so welcoming, friendly and helpful. A very pleasant getaway for us
During a recent multi day visit to the Novotel Brickell Miami, we were greeted by Ayanna at the front desk with a beautiful smile and very informative briefing on hotel amenities as well as of local area items of interest. Our stay was over a week long and every day Ayanna was the highlight of our trip. She’s highly knowledgeable and a superb customer service asset to the Novotel chain.
I've stayed in this hotel in their suite for the last 3 days and I've got to say it was great! The corner suite was very nice with a beautiful view of Downtown Brickell. On my 3rd day here I spoke to this really sweet/beautiful young woman named Ayanna Kennedy about possibly switching me to a higher level and she was amazing to say the least so I definitely asked for her name so I could leave this review on her behalf! So nice and she just had an overall great attitude. She was able to switch me to a higher floor and when I came down to do the switch we had a really nice conversation. She really made this process painless and stress-free. I highly recommend staying here if this is the type of people they have working in this hotel. I really appreciate when an employee is just real and helpful and doesn't get annoyed by certain needs of the guest. 11/10 service from Ayanna and I thank you for that and I'm sure the rest of the staff is just as great!! 😁 (Also, the food at the downstairs restaurant was great for Breakfast, lunch and dinner.)…