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Miami International Airport Hotel

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Miami International Airport Hotel
Miami International Airport Hotel
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2,267 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

Excellent Customer Service from Veronica and team! Clean, comfortable rooms. Lots of options for eating. Great Public Transportation options. Overall excellent experience at Miami International Hotel.

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Helpful?
Thank Victor S
Snowmass Village, Colorado
Reviewed 5 days ago NEW

After reading many many TA reviews on this hotel, we decided to take the chance and book it for our 8 hour layover in MIA in which we would arrive after midnight, thinking all we really needed and wanted was a quiet and clean place to rest. We didn't expect luxury, even though the price was high, but figured it...

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Helpful?
Thank ColoradoSnowMom3
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear Guest: We are sorry to hear that we did not live up to your expectations during your recent stay with us. Our goal is to anticipate all our guests needs, we didn't deliver in your case. We have highlighted and forwarded your comments regarding the Housekeeping service which will be addressed by the Housekeeping manager. Our team is truly...

Reviewed 6 days ago NEWvia mobile

If you have a bit more of time go to a hotel nearby the airport and do not stay here! The pillows feel like a block, it is very overrated for the service they provide, the only advantage is that it is in the terminal because the rest is terrible! They do not even put a floor mat for when...

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Helpful?
Thank Alexandra M
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear Guest: We have received your comments regarding you recent stay at our hotel, we apologize for not meeting your expectations. Your comments are very important to us, as we use them as training tools which helps our team to improve. Our aim is to please our guests, we are sorry we were not made aware of the issues so...

Des Moines, Iowa
Reviewed 1 week ago via mobile

This is a nice place to rest your head, and is it ever convenient! Just past security, so you just walk out, and there is the hotel. It was clean and staff was very friendly. I recommend it if you have an early flight. It was nice to take the elevator down, and literally be steps away from security. It...

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Helpful?
1Thank tru2isu
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear Guest: Thank you for the kind words posted on the Trip Advisor website regarding your experience at the MIA hotel. We are glad to hear that you were pleased with our customer service and the cleanliness of the accommodations. Thanks for your recommendation and we look forward to welcoming you back soon. Regards, Glenville.

Greenbackville, Virginia
Reviewed 1 week ago

It's ok if you have to stay here, but I'd consider sleeping on the airport floor. Had a cancelled flight and as more flights were cancelled, the hours went by and the same room charge escalated. Price gouging? And they keep 50 deposit for a week before they refund it in case you steal the dingy white towels or broken...

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Helpful?
1Thank ramyjo
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear Guest: We are sorry to that we didn't live up to your expectations. As it has to do with the $50.00 deposit, upon check out this is released to your credit card / bank, if there is a delay in the crediting of your account this may be an internal bank policy. Thanks again for choosing the MIA hotel....

Santa Barbara, Ca
Reviewed 1 week ago

Stayed here because our flight arrived at midnight. Hotel is right in the airport, very easy to reach. Nice rooms, nice personnel, good breakfast. Just what we wanted. Picked up our rental car right there in the airport near the hotel & off. Saved us a lot of time. Recommended.

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Helpful?
1Thank Linda B
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear Guest: Thank you for taking the time to give us a Trip Advisor response. We are ecstatic to hear that we lived up to you expectations and we were "Just What You Wanted". We are glad that the accommodations and service personnel were as you expected. Thank you for choosing the MIA hotel and we are all looking forward...

Reviewed 1 week ago via mobile

The two females at the front desk, check in area, are not nice! The are gossiping between themselves about the manger, instead of checking people into their rooms. These two should not be at the front desk! They are sitting down ignoring paying customers! This was early on Saturday morning! If I wasn't so tired, I would have never stayed...

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Helpful?
Thank LoLoCanGo
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear Guest: Thank you for taking the time to inform us about recent stay at our hotel. Our Front Office agents are trained to offer efficient service to all our guests, apparently they were not fulfilling this promise during your check in, please accept our apology. We will use your constructive criticism as a training tool to ensure service consistency....

Roswell, Georgia
Reviewed 2 weeks ago

AA put us up due to a late arrival and inability to make our connection. Happy we didn't have to go far. The room was adequate and thankfully we were very tired so the running toilet didn't bother us too much.

Review collected in partnership with this hotel
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Helpful?
Thank DeeDee911
GLENVILLE H, Manager at Miami International Airport Hotel, responded to this review

Dear DeeDee: We were happy to be able to accommodate you at the MIA hotel last night due to your flight cancellation. Thanks for notifying us about the running toilet, we will identify the room today and correct the issue. Safe travel. Regards,

Santa Fe NM
Reviewed 2 weeks ago

This hotel was awful. No bathtub. Tiny room opposite the elevator . Very noisy. We did arrive at 3AM and had to wait until front desk completed their audit. Not a real problem since it was 3AM. We never received our wake up call. Thank goodness for the alarm on my I phone. Check out person, Maris, was surly? Not...

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Helpful?
1Thank IrisSantaFeNM
Management response:

Dear Ms. Iris, Thank you for taking the time to send us a response regarding your recent stay at our hotel. We do apologize for the rooming issues you had and I have contacted our Housekeeping & Maintenance departments to correct the problems. Our aim is to please all our guests and we do appreciate their constructive comments which usually...

Glasgow, United Kingdom
Reviewed 2 weeks ago

We has 12 hours layover before our long haul flight to the UK therefore we were keen to rest before the final leg of our journey. Unfortunately we booked it online and paid $170 but were informed by the receptionist that we could have just shown up and had a day room for $99. Day rooms are from 6.00 until...

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Helpful?
1Thank Bridget H
Management response:

Dear Ms. Bridgett: We are ecstatic that you enjoyed you short stay at the MIA hotel. In an effort to satisfy our guests needs we do offer various types accommodations. Thank you for your kind words regarding our Front Desk staff they all aim to please. Hoping to see you back here during your next visit. Thanks for choosing the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located inside the Miami International Airport, Concourse E (Departure Level). Features 259 sound-proof rooms, Top of the Port Restaurant is currently closed for renovations. Day use rooms subject to availability. ... more   less 

Additional Information about Miami International Airport Hotel

Address: NW 20th Street & LeJeune Road, Miami, FL 33122
Location: United States > Florida > Miami
Price Range: $142 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Miami International Airport Hotel 3*
Number of rooms: 259
Reservation Options:
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Also Known As:
Hotel Miami Airport
Miami Airport Hotel
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Questions & Answers

Here's what travelers have asked, with answers from Miami International Airport Hotel staff and other travelers.
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Questions? Get answers from Miami International Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Wake up call was annoying. We answered the phone and hit a number button to cancel further calls but the computer called back two more times. Finally took the phone off the hook.”
 of 5 bubbles DeeDee911, 2 weeks ago | Read review
“consider if a day room is sufficient for your needs at only $99”
 of 5 bubbles bridgeth798, 2 weeks ago | Read review
“Don't bother, take a taxi to another hotel”
 of 5 bubbles howardw282, 3 weeks ago | Read review
“Great hotel if you are in and out of MIA with an overnight layover.”
 of 5 bubbles ApplePieBoy, 3 weeks ago | Read review
“Nothing to report”
 of 5 bubbles dougsK1791CZ, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question