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DoubleTree by Hilton & Miami Airport Convention Center

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DoubleTree by Hilton & Miami Airport Convention Center
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1,497 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton & Miami Airport Convention Center
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Showing 1,174: English reviews
New York City, New York
Reviewed April 29, 2016

Hotel was ok, but a few problems with staff understanding English when I needed somethings done. Room was ok, however I had a few nights when loud noises in the hallway. I didn't get a free breakfast but the waiter made it up when he was able to get me my favorite breakfast item (Grits) :)...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank josephinej493
San Juan, Puerto Rico
Reviewed April 29, 2016

My stay at this hotel was great, friendly staff clean rooms, safe place to stay while you are in miami. Thank you Double tree by Hilton for excellente service. I PLAN TO VISIT AGAIN AND THIS WOULD DEFENTLY BE THE HOTEL I CHOOSE

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Thank E3655TBcarmena
Johannesburg, South Africa
Reviewed April 29, 2016

Overall i really enjoyed the stay. The 2nd floor where my room was is obviously due for an upgrade soon as the carpeting in the passageway is a little frayed. But it was a discounted room and is obviously normally used for staff etc. Service was great, staff were always very pleasant and shuttle service to the airport for connections...

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Thank Andy K
Black Rock, Tobago
Reviewed April 27, 2016

The shuttle from the airport driven by Raul was very efficient almost immediately after coming out of arrivals I got the shuttle. Check in was a breeze we were given warm cookies by the front desk staff. Then on to my room. I loved the view of the airport from my sixth floor room. Room service was efficient and the...

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Thank LaSana2014
Boise, United States
Reviewed April 23, 2016

Loved the closeness to the Miami airport. The Honors Level was such a pleasant place with great views from the windows. I appreciated the friendly staff who answered questions and the bell captain shuttling us to the airport.

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Thank Lois L
United States
Reviewed April 21, 2016

The front desk staff, regardless of shift need some training on providing a quality customer experience. Learn how to resolve customer issues, not treat them as if they're the problem. Not only did I have a bad experience. I witnessed other go to the front desk and complain any resolution from the staff.

Review collected in partnership with DoubleTree by Hilton
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Thank Jon J
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review

Dear Jon J, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Boca Raton, Florida
Reviewed April 21, 2016

If you need a place for a layover this is very close to MIA, they have shuttle buses running regularly. Nice pool with shower and jacuzzi, towels are right there by the pool too...very relaxing atmosphere & quiet. It's a bit isolated from everything but has shops and restaurants and bar if you don't have a car...self parking is cheap...

Review collected in partnership with DoubleTree by Hilton
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Thank Zoopickle
Naples, Florida
Reviewed April 21, 2016

Booked in advance requesting a refrigerator for medicine and told i'd be issued one on check in. Arrived, requested, told by housekeeping "may be able to give me one if they can find one". Two calls and two hours later one arrived. When I arrived the room was hot. Turned down A/C and then went to dinner after refrigerator showed...

Review collected in partnership with DoubleTree by Hilton
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Thank toddsS7262RM
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review

Dear toddsS7262RM, Thank you for your feedback about the air conditioning problem. We’ve worked with maintenance to fix the issue, but we’re very sorry you had to endure it to begin with. As well, I apologize for the service you received at dinner and will address this with our staff. Thanks again for your review. We hope you will consider...

Reviewed April 20, 2016 via mobile

Proximate to airport hotel is clean and updated. Service is courteous and professional. Good breakfast buffet and gym facilities. If in town for short stay a good place to consider. Parking is ample at a reasonable price. Shopping is good especially for perfumes and sunglasses at the stores within the hotel complex.

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Thank Carlos C
miami
Reviewed April 20, 2016

I went there as part of an awards ceremony. About 800 participants. The facility can easily accommodate that number but they created a major headache with both the entry and the exit. We had to wait in line more than a half-hour for the single parking attendant to collect the $5.00 parking fee and more than one hour in line...

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Thank jorgemb
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton & Miami Airport Convention Center, responded to this review

Dear jorgemb, Thank you for your review of your awards ceremony at our hotel. We appreciate your candid review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. We will keep your comments regarding the traffic issues in mind and will address the quality of your food with our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly renovated guest rooms will let you know "It's So Miami"! From business to pleasure the DoubleTree by Hilton Hotel Miami Airport & Convention Center's convenient location to the Miami International Airport (MIA) is adjoined to the Miami International Merchandise Mart and the Miami Airport Convention Center (MACC). Shop, meet or just enjoy all of Miami from this destination spot. Situated by the Waterford Blue Lagoon Business District and offering easy highway access to the Downtown attractions, Coconut Grove shopping and South Beach nightlife. This hotel in Miami, FL offers a beauty salon, a plaza of shops and gift stores, and 24-hour complimentary airport transportation to and from MIA Airport. The spacious over-sized guest rooms, 17 suites for entertaining and the complimentary guest room WiFi are just starters. Be sure to visit the large fitness facility, featuring locker rooms, state-of-the-art cardio vascular equipment and even an area for a game of basketball. The temperature controlled outdoor pool and whirlpool is a great choice to relax and/or visit friends and family. Grab and Go food favorites at Au Bu Pain along with 24 hour food service are surpassed only by the three restaurants/lounges featuring an array of culinary creations. Be sure to include a evening of dining on fine steaks and fresh Florida seafood at Rioja Grille. Consider hosting a meeting in this Miami, Florida hotel's 172,000 sq. Ft. Of modern meeting and tradeshow space. Imagine almost 60 individual meeting rooms including boardrooms, multiple ballrooms from 7,000 to 28,000 sq. Ft., Ground level exposition space of over 70,000 sq. Ft. Bring together groups from 10 to 6000 at the MACC. ... more   less 

Additional Information about DoubleTree by Hilton & Miami Airport Convention Center

Address: 711 NW 72nd Avenue, Miami, FL 33126 (Formerly Miami Mart Airport Hotel)
Location: United States > Florida > Miami
Price Range: $133 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton & Miami Airport Convention Center 3.5*
Number of rooms: 334
Reservation Options:
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Also Known As:
Doubletree By Hilton And Miami Airport Convention Center
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree Miami Mart Airport Hotel
Sheraton Mart Hotel
Miami Mart
Sheraton Miami
Hotel Style:
#13 Spa Hotel in Miami
#34 Business Hotel in Miami
#36 Family Hotel in Miami
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton & Miami Airport Convention Center staff and other travelers.
35 questions
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Questions? Get answers from DoubleTree by Hilton & Miami Airport Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Junior suites, rooms without door to a connecting room and rooms without balcony are probably to prefer”
 of 5 bubbles christefan1, 1 week ago | Read review
“The rooms are large and quite luxurious.”
 of 5 bubbles 255ianw, Oct 27, 2016 | Read review
“Hilton Honors- 10th floor. Quiet.”
 of 5 bubbles lovetravelling0820, Oct 14, 2016 | Read review
“for purpose my room was excellent”
 of 5 bubbles jrmds21, Aug 24, 2016 | Read review
“Hilton Honors floors 11th and 12th”
 of 5 bubbles FinnHelsinki, Jul 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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