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Embassy Suites by Hilton Miami - International Airport

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2,209 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Miami - International Airport
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Showing 2,014: English reviews
Walpole, Massachusetts
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed January 9, 2014

My daughter and I stayed for one night before taking a flight. Noticed a musty smell in our room upon arriving but thought by putting fan on and opening window, it would improve...NOT. Sliding door/window would not open and fan/a-c wasn't working too well. Did not request to move as we had already pulled our overnight items out of our... More 

Helpful?
Thank Beantowngal
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

Thank you for such a detailed review. Let me first apologize for the inconvenience you experienced within your room as well as the long wait from room service. We empower our team members to make things right for our guest when things go unintentionally wrong and are extremely pleased that this is exactly what took place with you. I have... More 

A TripAdvisor Member
5 of 5 stars Reviewed January 9, 2014

otherwise from the internet access cost daily for each gadget in the room, this hotel is the place to go to the breakfast is wow wow wow, love it. The location is good near to the airport yet there is no airport noise, the staff is courteous and friendly

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

Thank you for writing your review. We appreciate that you enjoyed you stay with us and certainly apologize for the cost of the internet. We do hope that our travelers can overlook this small inconvenience and continue to enjoy our other complimentary amenities we offer. We do hope you stay with us if ever you are in Miami. Sincerely, Clavel... More 

Lowell, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 8, 2014

This is a beautiful, clean hotel that seems to be resting on it's Embassy Suites name and prior awards that are prominently displayed in their lobby. It's crowded so the revenue probably is hiding the problems. If English is your first language, you might want to try somewhere else; probably not in Miami.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Douglas T
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

Thank you for recognizing the many awards Embassy Suites Miami have won. Since we are an Airport property it is very important for us to maintain a level of diversity for all our guests. I apologize if you had any issues with communication during your stay and hope that does not affect your return to our property. We hope to... More 

Simpsonville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 8, 2014

Check in was the longest i've experianced yet. Room had damage on the bathroom door that looked like it was fixed by a 2 year old. Rooms are also dated and in need up a facelift. Overall the staff is great. Not up to the level i'm used to at Embassy Suites.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Paul B
Charlotte, North Carolina
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 7, 2014

Recently stayed here for a couple of days over the Christmas holidays. Being at the Miami airport, it is a very busy place with families coming/going on vacation to/from the Caribbean and/or cruises. It is a very chaotic place at times, specially during breakfast. The staff, however, does a fantastic job at providing service in the midst of all these.... More 

Helpful?
1 Thank H V R
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

We're sorry to hear that you may not return. We strive to accommodate all guests and pride ourselves in our hospitality. Your honest feedback is very helpful and provides the necessary input to help us be our best. We hope you'll change your mind and return allowing us to make it right for you Kind Regards, Clavel J Louis General... More 

New York City
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed January 7, 2014

I can see why this place is popular for the layover crowd but for anyone else it is lousy. It is way to large, noisy and impersonal. The check in was horrible. Two receptionists and droves of unhappy people trying to check in. The rooms were run down. The pool was freezing so we couldn't even enjoy that. The breakfast... More 

Helpful?
1 Thank nyckk
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

I greatly apologize for all the inconveniences you experienced during your stay with us. We try hard to achieve 100% satisfaction and have failed to do so with you. Although I cannot change the experience you had please feel free to contact our property so we can make this right. Sincerely, Clavel J Louis General Manager More 

Downey, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 7, 2014

1. Reservation accuracy: I reserved a 2 Double beds and they assign us 1 King size Bed. 2. Room location/type: I request a lower level and they assign a room in the 10th floor (highest floor possible). 3. Heating/cooling systems: was not working, we set up at 80 Degrees and Room still Freezing 4. Hotel/room maintenance: Door has a gap... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Giomar V
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

We're terribly sorry for the series of missteps you encountered during your stay. We do our very best to honor all guest room requests and sometimes cannot. We also have very strict quality assurance practices to ensure rooms are clean and that there are no maintenance issues. Your comments are appreciated and have been address with those departments. Thank you... More 

Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 5, 2014

The hotel is located close to the airport. Shuttle service frequent and friendly. The room was comfortable. The breakfast was a pleasant surprise. Tough to get a seat to eat breakfast with family. Staff was courteous. Would like to see the facilities stay open a bit later, we arrived late and had to get dinner close by, would have preferred... More 

Helpful?
2 Thank RVMD27
West point, ny
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2014

My son stayed at this hotel last March with the Army lacrosse team. He left his $200 headphones in the room upon departure. I called the hotel hoping to retrieve the headphones. Mr. Leonardo Olivera was extremely helpful. He located the headphones and mailed them to my son at West Point. I am extremely thankful for the honesty and excellent... More 

Helpful?
1 Thank MandLT
Cedar Falls, Iowa
Level Contributor
85 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed January 5, 2014

First Embassy visit in a long, long, time. I remember staying with my brothers and sisters while my parents went to a buyers market. So much to do for kids, very family friendly hotel. The suites are perfect for 4+ guests making the stay extremely economical vs the alternative. I thought the price and value proposition very compelling given the... More 

Helpful?
4 Thank JTCFIA
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Grill 305
Grill 305
Cuisines: American, Bar, Grill, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 

Additional Information about Embassy Suites by Hilton Miami - International Airport

Address: 3974 NW South River Dr, Miami, FL 33142-4990
Location: United States > Florida > Miami
Price Range: $131 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Miami - International Airport 3.5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites
Hotel Style:
#11 Spa Hotel in Miami
#31 Romantic Hotel in Miami
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