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I am not the type of traveler that walks into a room with a white glove and inspects every aspect of the room, let me start off with that... HOWEVER, upon taking my shoes off and walking across the room my socks were filthy. Not...More
This hotel is off of Bayshore drive which is near downtown. About a 1 minute drive off of 395. It is behind the Miami Hilton Hotel. I have stayed at both and prefer the Doubletree. The room was very spacious--I was given a suite with...More
5 Thank jxfl
Response from miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne BayResponded February 12, 2018
Thank you for your recent feedback. We are happy to hear you had a wonderful stay with us here at DoubleTree by Hilton Grand. We look forward to having you visit again soon.
Dirty, worn down room. Tony at the front desk & the manager were great! The set up of the room great! But it was dirty, staff didn’t come to clean it & the furniture was worn down broke, mold/ mildew in bathroom
Review collected in partnership with DoubleTree by Hilton
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Can't believe this is a Hilton. Poor housekeeping - had to constantly ask for towels, soap, etc. Large rooms but not maintained. Lousy service. No TV or internet all day Sunday. Checked in and wanted to use the sofa bed. Called downstairs 3 times for...More
nice hotel right on the water with a unique design that means virtually all the rooms have a good view. Little things were not well handled. Night light bulb burnt out...left it on the counter and cleaning staff just plugged it back in without repair....More
1 Thank OttawaCurler
Response from miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne BayResponded 4 days ago
Thank you for writing a review about your recent stay at our hotel. We are very sorry to hear of these issues during your stay, all of which have been addressed with our staff and maintenance team. We appreciate your feedback, and will keep your...More