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InterContinental Miami

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#7 of 124 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
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InterContinental Miami
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5,387 Reviews from our TripAdvisor Community

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Showing 4,054: English reviews
Boston, Massachusetts
Reviewed November 18, 2013

I travel 40 days a year. This was the worst hotel experience of the year. The restaurant on the swimming pool level was too noisy to hear. The concierge was unhelpful and dismissive. The room did not get changed until almost 5 each day.

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Helpful?
1Thank steve b
IHGCare, Guest Relations Manager at InterContinental Miami, responded to this review

Dear steve b, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We do appreciate the high scores for Rooms and Sleep Quality. We take all of the reviews we receive very seriously as they help us to identify areas of...

Kansas City, Missouri
Reviewed November 17, 2013

I stayed at the Intercontinental in downtown Miami on business for a week. The hotel is great and the service was exceptional. The staff was incredibly nice and they made everyone feel welcome. I had never stayed in downtown Miami but would definitely stay here again if I had the chance.

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Helpful?
Thank Nancy7333
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Nancy7333, Thank you for writing this review and recommendation. We are glad you had the opportunity to stay with us for a full week. Our staff is incredible and our customer service is what really sets us apart from the competition. We believe that every guest should feel like a VIP, so we treat every guest like a VIP,...

Chicago, Illinois
Reviewed November 16, 2013

This hotel is absolutely amazing and the staff are beyond amazing. We were especially impressed by Alex Sierra, Danny Moncada, and William all of whom we met as we first entered. We have never stayed at this hotel but they instantly made us feel as though we stay there on a regular basis. We needed some special accommodations and these...

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Helpful?
Thank Jaimie R
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Jaimie R, We are thrilled that we had the opportunity to provide you with outstanding customer service. We pride ourselves on our customer service standards and encourage each employee to go above and beyond what is asked of them to keep those standards. Indeed, our hotel is gorgeous, covered in marble and modern décor, guests are start struck when...

Austin, Texas
Reviewed November 15, 2013

I want to say a big thank you to Pier, perhaps the most helpful bellman I've met. He went above and beyond to help myself and my group, outside the parameters of his normal duties. He did it all enthusiastically and was incredibly helpful. His service did not go unnoticed! Thank you!

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Helpful?
Thank Lindsay0228
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Lindsay0228, Thank you for your excellent review. We are glad that our bellman Pier was able to exceed your expectations on customer service. We will share your comments with Pier to let him know how he contributed to your stay. We hope you decide to stay with us on your next visit to Miami.

Miami Beach, Florida, United States
Reviewed November 15, 2013

The staff at the Intercontinental was incredibly generous and helpful! We had a business lunch at Toro Toro which is buffet-style Latin fusion cuisine, but based on the selection and presentation, it surpassed any buffet we had experienced before. There was a wide selection of meats and the ceviche was so good that we all had seconds. The attention to...

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Helpful?
Thank Michelle W
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Michelle W., Thank you for your comments and recommendations. We are thrilled that you had your business lunch at Toro Toro. The ambiance and décor provide the perfect setting for business or pleasure. Indeed, the buffet dishes are wonderful and they are full of exotic flavors that blast your taste buds into a culinary wonderland. We are delighted that...

Toronto, Canada
Reviewed November 15, 2013

Wonderful hotel, beautiful room, helpful and friendly staff. Excellent choice for a stay in Miami! Front desk is extremely helpful and very accommodating. We enjoyed happy hour at Toro Toro, great way to start our vacation

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Helpful?
Thank Natalie W
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Natalie W, Thank you for this simple, yet intriguing review. We are thrilled that you thoroughly enjoyed your stay with us. Indeed, our rooms are exquisitely designed and extremely comfortable. We are also glad you had the opportunity to experience happy hour at Toro Toro. Our mixologist are very friendly and create some of Miami’s most flavorful cocktails. We...

St. John's, Canada
Reviewed November 15, 2013

From the moment we arrived to the front door, check in and a fabulous suite, which boast exceptional views of the bay. Very comfortable, spacious and clean accommodations. Team members are very attentive, helpful and always greeting you. The Club Intercontinental on the 29th floor provides a lovely breakfast, afternoon tea and evening reception again, with fantastic city views. Quick...

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Helpful?
Thank Norman V
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Norman V, Thank you for taking the time to write this review. We are ecstatic that you thoroughly enjoyed your stay with us. We take pride in the comfort and cleanliness of our hotel and we are glad you noticed. We are also glad you were able to experience our elegant Club Lounge on the 29th floor. The Club...

Caracas
Reviewed November 14, 2013

This hotel was centrally located in downtown Miami, close to the Miami Arena. I was very lucky to get around this beautiful city with the outstanding assistance of the concierge, Mauricio . Mauricio pointed out all the great restaurants, attractions locally and even out of the area where I was visiting family. Mauricio was courteous and always making sure I...

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Helpful?
Thank Eduardo F
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Eduardo F, Thank you for your fantastic review. We are so happy that we had the opportunity to provide you with outstanding customer service. Maurico is an amazing concierge, always leading customers to delicious meals and exciting attractions. Maurico always goes the extra mile. We will make sure to share your comments with Mauricio and the rest of our...

Florence, Italy
Reviewed November 14, 2013

I had a wonderful stay at the InterContinental Hotel Thanks to the guidance of the Concierge Mr. Mauricio Botero. I had no idea where to go with my three kids in Miami and Mr. Botero took his time to talk to my kids to see what interest them the most and as he interviewed them he wrote a map of...

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Helpful?
Thank Loreta64
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Loreta64, Thank you for your magnificent review. We are glad that our concierge Mauricio was able to provide you and your family with great advice and outstanding customer service. We will share your comments with Maurico to let him know how he contributed to your wonderful stay. We thank you for your recommendation and hope to see you soon.

San Francisco
Reviewed November 14, 2013

I live in San Francisco and went on vacation to Miami which is very different. I asked the concierge (Mauricio Botero) for places to go and he not only told me of great places he gave me back ground information on them as well as explained the best times and ways to get to them. He was very helpful in...

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Helpful?
Thank tough12get
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear tough12get, Thank you for sharing your great review. We are glad you had the opportunity to explore Miami with the help of Mauricos guidance. He is polite, friendly and he knows where all the fun things are happening. Indeed, there is so much to do when in Miami. We are thrilled that we were able to perfect your stay...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Location: United States > Florida > Miami > Coconut Grove
Price Range: $186 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, TripOnline SA, Odigeo, Travelocity and Jetsetter so you can book your InterContinental Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Green Hotel in Miami
#4 Spa Hotel in Miami
#5 Family Hotel in Miami
#6 Business Hotel in Miami
#6 Luxury Hotel in Miami
#6 Romantic Hotel in Miami
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Miami staff and other travelers.
127 questions
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See all questions (127)

Questions? Get answers from InterContinental Miami staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for cruise ship view”
 of 5 bubbles Luckypurple, 3 days ago | Read review
“We opted for king bed "city view" instead of bay view 2 doubles, best decision. Room 3321 had view of both, very spacious.”
 of 5 bubbles mermaidpat3, 3 days ago | Read review
“Request a bay view-it's fabulous!”
 of 5 bubbles reneep158, 5 days ago | Read review
“I got a corner room and it was slightly bigger than others.”
 of 5 bubbles Riccardo2177, 6 days ago | Read review
“Take the club floor (29th) - you can check-in and check-out here, and they provide some light food, drinks, etc.”
 of 5 bubbles hillmanl2016, 1 week ago | Read review
5 of 5
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