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InterContinental Miami

#8 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
05/07/2017 05/08/2017
1 room 2 adults 0 children
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InterContinental Miami
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5,843 Reviews from our TripAdvisor Community

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Showing 4,414: English reviews
Philadelphia, Pennsylvania
Reviewed May 26, 2014

Spent two nights at the InterContinental Miami and had a great stay overall. The room was well appointed, bar was lively, and staff was all smiles in all areas. Happy hour and the lunch buffet at Toro Toro was delicious and a great value. The hotel was busy, but staffed well and employees engaged my fiance and I wherever we...

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Helpful?
1Thank gingertravels25
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear gingertravels25, Thank you so much for your review of the InterContinental Miami. I am so happy to hear that you had a great stay and enjoyed our accommodations, bar and service from our staff. I'm thrilled that you also had the chance to enjoy Toro Toro which is now ranked as the number 1 restaurant in Miami on TripAdvisor....

Columbus, Ohio
Reviewed May 26, 2014

This is your normal Intercontinental conference hotel: Good service, nice clean rooms, good bar and lobby atmosphere. There is nothing incredibly special to write home about the place--it's expensive, but what you would expect with this downtown location and brand name. There are nice views, but the windows are kind of small and no balconies (so it feels more like...

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Helpful?
Thank Ajia
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Ajia, Thank you so much for your review of InterContinental Miami. I am so glad to hear that you enjoyed our location, great service and facilities. I do have to apologize about the service you received at Bluewater and through in-room dining. Please know this is not reminiscent of the service ethics that the InterContinental prides itself on and...

Prestatyn, United Kingdom
Reviewed May 26, 2014

Very nice hotel, convenient position for the cruise port, friendly and helpful staff and the excellent Toro Toro restaurant on site - but as an ethical traveller I could not really completely relax here because I found it impossible to forget that Intercontinental are opening up a hotel in Lhasa, Tibet - where any Tibetan person who checks in will...

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Helpful?
Thank gourmet_gallois
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear gourmet_gallois, Thank you for sharing your feedback with us. I am pleased to hear that you enjoyed the service you received from our staff, your dining experience at Toro Toro and found our location to be well-suited for your needs. I understand your concerns in regards to the situation in Tibet. Please know that InterContinental Hotels Group takes great...

Piscataway, New Jersey, United States
Reviewed May 25, 2014

Even though it's an impressive hotel, I'm not sure I will stay there again. I travel a lot and I've never experienced having to pay to use the fitness room. I avoided the charge for internet because I'm an IHG member(make sure you join before check in). Even though my company was paying for the room, I upgraded to the...

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Helpful?
Thank Babajide O
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Babajide O, Thank you for sharing your feedback with us. I am happy to hear that you enjoyed the breathtaking views of the bay, our central location and clean accommodations. I apologize if you were disappointed with the charges for the internet and fitness center. Based on feedback we've received from valued guests like yourself, we will be eliminating...

Perth, Australia
Reviewed May 25, 2014

Stayed one night in this amazing hotel. Had a wonderful welcome at the check in desk by a lovely young lady . We had a lovely surprise ,we were upgraded to an amazing room with wonderful views. Even gave us complimentary drinks and a lovely bottle of wine in our room with strawberries and chocolate :) as myself and my...

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Helpful?
Thank arwenb1
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear arwenb1, Thank you so much for your review of the InterContinental Miami. I am so happy that our staff was able to make you and your husband's 50th birthdays memorable! It is always a pleasure when we are able to sneak in a few surprises and I'm thrilled that you enjoyed your upgraded room and special birthday amenity. We...

New York City, New York
Reviewed May 24, 2014

Thank you all for a fantastic trip. After a long international flight, I couldn't wait to get in to my room. The staff at the front desk made me feel like I was finally home. The suites are nice and well-appointed, but it's the service that keeps me coming back.

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Helpful?
Thank NYCtraveller299
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear NYCtraveller299, Thank you so much for your review of our hotel. I am so happy to hear that you were given a warm welcome! Without the exceptional service from our staff, our hotel would be nothing. It is only through the genuine hospitality and care that they demonstrate that we have been ranked as one of the top 5...

Reviewed May 23, 2014 via mobile

Our company hosted our annual meeting here. This was our 4th annual conference and I can honestly say the food and service were the best we have experienced. Everyone from the bellhop to the valet were prompt and very helpful. I have stayed in many Ritz Carletons and this hotel's service was every bit as good. We experienced a few...

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Helpful?
Thank Cu1981fan
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Cu1981fan, Thank you for sharing your feedback with us. I am thrilled to hear that you enjoyed the food quality and service during your conference. I am most happy to hear that you were given a warm welcome and 5-star service from our colleagues! To hear that our staff was attentive and addressed your needs quickly and efficiently makes...

Atlanta, Georgia, United States
Reviewed May 21, 2014

I am currently still staying at the property, but i am irritated enough to express my concerns. The checkin was ok, and speaking from a person who has worked in hospitality for 7 yrs i understand service. The 1st impression is the lasting. I called down around 2:40am on may 22, 2014 to room service and spoke to a male....

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Helpful?
1Thank Ty Xavier W
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Ty Xavier W, Thank you so much for sharing your feedback with us. I am sorry to hear that the service you received from our staff fell below your expectations and I am disappointed that it has had a negative impact on your impression of our hotel. I would like to personally follow-up with you and ask that you...

Colorado
Reviewed May 21, 2014 via mobile

We were unable to check in until 4 hours after our 3p reserved slot. There was a string of stories, but no room. They compensated us with an amazing suite (the best I've ever seen in a hotel) and access to a lounge overlooking the city and stocked with food and drink. I expected better service. My disappointment was converted...

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Helpful?
Thank mspadling
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear mspadling, Thank you so much for sharing your feedback with us. Please accept my sincere apologies for the wait to get checked into your room. While these events are inexcusable please know that they do not reflect the high service standards that we strive to provide to each of our guests. While I was very disappointed to hear of...

stratford upon avon uk
Reviewed May 21, 2014

Stayed one night before our cruise, easy 20/25 minute taxi ride from airport. I must admit when we first entered the reception I did wonder if I had picked the right hotel. It was loud! The restaurant/bar area ToroToro is located in the lobby area and they had music playing, but after a while you got used to it. Shown...

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Helpful?
Thank julie053
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear julie053, Thank you so much for your review of the InterContinental Miami. I am so happy to hear that you received great service from our staff and enjoyed your accommodations. I appreciate your recommendations and do hope that it's not too long before you visit us again. Regards, Arminio

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Location: United States > Florida > Miami > Coconut Grove
Price Range: $170 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
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Hotel Style:
#2 Green Hotel in Miami
#5 Family Hotel in Miami
#5 Spa Hotel in Miami
#6 Business Hotel in Miami
#6 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Miami staff and other travelers.
142 questions
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Questions? Get answers from InterContinental Miami staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“everything is great! Only phones are kind of funny to handle, specially when picking up!”
premurti, 2 days ago | Read review
“bayviews worth the upcharge”
njtripdad, 3 days ago | Read review
“As stated above - the rooms are ok, just a bit dated / dinged. ”
A2HC, 5 days ago | Read review
“Go for a bayside view”
david-the-banker, 6 days ago | Read review
“I had room 921 which the view was not that great. I think rooms 910-16's had the ocean view. Confirm with the desk to make sure”
  • Hotel Room enough space
  • Had a bath and stand up shower
lilnation, 1 week ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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