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Mare Azur by Grand Bay

Traveler (218)
360
Panoramas (44)
Room & Suite (232)

About

#5 of 94 Specialty lodging in Miami
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Concierge
Non-smoking hotel
Laundry service
Free internet
Wifi
Internet
Outdoor pool
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Kitchenette
Microwave
Refrigerator
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Trendy
Hotel links
Visit hotel website

Location

Full view
48Car recommended
Grade: 48 out of 100
32Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
212Reviews
25Q+A
24Room tips
Traveler rating
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Popular mentions
+1
The Concierge Yu_Ju was very nice. The view was good. They could provide non-feather bedding. Apartment was spacious, with dishwasher, dishwashing tabs & detergent were provided. but I did not feel the "luxury", I must say. Highly overpriced with more than 800 dollars for 3 nights. The building seems to be a mix of residence and hotel-apartments. We found the "Welcoming Letter" with a list of rules and fees for things one might steal very unwelcoming. Upon arrival (late at night) an electrical room "refresher" spread a sickening smell: Wayyyyyy toooo much, and those room parfumes are unhealthy (carcenogenic, allergenic). We right away put it on the balcony, opened all doors and windows, but smell had drenched the whole apartment: It came from the AC, therefore we shut it off, it was in towels, bedding. There were only 5 plates, which was unconvenient and meant the dishwasher was merely 1/3 full - not very environmentally friendly. There were only 2 bags of coffee; with 3 nights I would expect 3 bags. Some cups were not clean. In the bathrooms I found soap stains (blue, very easily detectable!) on the sinks - which tells me they didn't clean well. Very uncomfortable feeling! (So I sanitized everything.) The sofa had some weird stains, so did chairs. Hence, 135$ cleaning fee for soap stains, dirty mugs and stained sofa is way too much. I addressed it with concierge but she cut me off after mentioning the soap stains and said she would talk to the cleaning ladies (what's that gonna do for me?) - I think her offer to only make me pay for 2 days parking instead of 3 (which is 15$/day) seemed efficient to her. And I am really tired of these conversations with accommodations.....
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we booked this place for our stay in Miami through booking.com...we thought our total for 3 nights was $350 USD. upon checking in, they showed us that there is actually a $120 USD additional "cleaning fee", plus taxes after that. they stated that these are explained on the booking.com website, but did not see such an addition. The property is nice; it's right next to the boardwalk, has a nice pool and the suite itself had everything we needed- laundry, a/c, nice space, a full kitchen. It is a ways away from South Beach and downtown Miami, and the area around doesn't have much in terms of things to do. We were a bit disappointed with the additional fee and probably wouldn't stay here again. I'd rather have a property be upfront upon booking about their fees, instead of it being hidden.
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Watch out for this place. They are a shady business. They will try to scam you out of your money by hitting you with all these extra hidden fees and taxes making your reservation DOUBLE what it is. When I called them out on it and asked to speak to the manager they said he couldn’t talk on the phone because he was “off the clock” yet I was watching the girl text him right in front of me. She was so close I could even read the messages. He was telling her what to say to me! If you don’t take my advice be careful when you talk to the girl who checks you in, Yu-Ju H, ... and her “manager” Adam B. Terrible customer service. Probably the worst I ever seen, honestly. I never had an experience this bad in my life, and I would give them 0 stars if it were an option. Hopefully, you won’t stay here, but if you do read what happened to me below so it doesn’t happen to you... I booked a room online with my credit card. When I got there the girl told me I had to pay more money. That’s when I showed her my confirmation email saying I already paid. So she called her manager and he looked up my account and confirmed that I did already pay. So I brought all my stuff to my room and unpacked. I ended up in my room for about an hour after I checked in with my confirmation email. That’s when the girl came knocking on my door for the 1st time. (She knocked on my door 3 times altogether in about an hour and a half.) She came to tell me that I didn’t pay and that they were going to have to charge me an insane amount of money. Double what my confirmation email said. When I told her I am not giving them anymore money because I paid already they told me they would be kicking me out for not paying the extra hidden fees. So I said no problem I’ll leave I’m not paying any more money. When I went back to the room to gather my stuff and find a new hotel, she knocked on my door two more times to rush me out. Long story short, I ended up getting my money back and leaving after a few hours for a different hotel in south beach. Before I left I made sure I had them write out a statement and sign it saying that I did not stay. This was to ensure that they didn’t try to hit me with any penalties or more hidden fees. I don’t trust them. Shady, sketchy, deceitful business. Buyer beware.
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Rented a two bedroom apartment for my 50th birthday with 6 other friends. When we first walked in, we were ecstatic...a beautiful apartment with a beautiful view. That's where it stopped. They provided us with four bath towels only and they told us they wouldn't have more bath towels or swimming pool towels until 11:00 am the next morning. I returned at 11:00 am and they were washing laundry in a small washer and dryer in their little office and said it would be another 4-5 hours until they would be available. They were done at 4pm (24 hours after check in). In one of the bathrooms, after flushing the toilet, this brown horribly smelling liquid came up through the floorboards. Not sure if it was sewage waste or stagnant water collecting for awhile. The only staff member that first night was a young girl who said there was no one on site to help with either the leaking floor or the lack of towels and she required my help with putting a cover on a comforter that we needed for the pull out couch because they provided no blankets for it. The next morning, an employee showed up to check the floor. He was in the bathroom for all of 5 minutes and said in his few words of English, that it was fixed. Not sure what he put over the floor, but he did not suck up all of that disgusting liquid. I wonder how much mold is growing in the floor boards and in the walls?! That second night, we returned from my birthday dinner around 11:30 pm to find the air conditioner showing a service system error message and the apartment hot and musty. We called the 24/7 number they provided us on check in and they never answered the call. We continued to call and text for hours with no response. We continued to adjust the thermostat with no luck. Then around 4 am, the system kicked back on itself and the temperature came down to around 75 degrees. When they finally showed up at 10:00 am the next morning as we were gathering our things for check out. As we checked out, I told the manager how unhappy we were with the stay and he said, "Okay, well that's too bad." He gave us no discount on the room for all of our inconveniences. I would not recommend this apartment to anyone. These people are scammers, and only out to take your money.
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The Staff was really fast in handing over the keys. The place was very clean and relaxing. All with a great price! Thanks Ms Yuju and Pablo. Thanks again. And im looking foward to my next stay. It not to many places that exist like this.
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PRICE RANGE
$104 - $375 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
40
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