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We stayed here after we got off a cruise and were flying out the next morning. It started off well because we arrived fairly early (8:30) and a room was ready on the top floor away from the elevator. But then things started to fall....More
Thank Ndia O
Response from TeamMarriott, General Manager at Miami Airport MarriottResponded today
Dear Ndia O,
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our...More
Marriott made a great decision in renovating their entire meeting rooms floor.
It is now much better than last time I was here 2016 thru 2017 using several of them. They are brighter, modern and more convenient rooms.
They also renovated their rooms in tower...More
Part of a three hotel complex. Some shared amenities. Asked for a king room, got two doubles and a song and dance about limited availability of king bedded rooms. Smaller room that could not be kept cold, even after engineering came. A/c would not go...More
Response from TeamMarriott, General Manager at Miami Airport MarriottResponded yesterday
We appreciate you choosing our hotel for your visit to Miami, and we are sorry you were disappointed. We are very sorry to hear that you were unable to stay in the room that you requested and that you experienced issues with your...More
This property has always been great to stay at! Recently had an issue with reservations and Kevin at the front desk was great at helping with it. Always a wonderful feeling to have this kind of flexibility when your travel schedule is up in the...More
I have had to host a couple seminars at Marriott and Norberto has always been my host. He has made the seminar so successful. The food preparation is always on time, cleaned up quickly, coffee replenished, dirty cups and dishes removed. Lunch was also done...More
Response from TeamMarriott, Manager at Miami Airport MarriottResponded 1 week ago
Thank you for selecting the Miami Airport Marriott as a venue for your seminars. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best...More