They was extremely helpful checking in Thanks to parkhi This is our first time staying at this resort . We will definitely recommend this hotel to our friends and family moving forward in the future. The attentiveness and hospitality from the front desk was awesome.
Ulis and Ramses were superstars in their service. They went the extra mile in helpfulness and kindness. Thanks so much! They made this trip feel even more luxe than it already was, they deserve raises.
Cesar was very kind joyful and respectful I didn’t have a charger and he gave me and my friends one. He made it a good experience for me and my friends definitely will come back for another experience
My friends were staying in the hotel for a couple of days and the amenities are gorgeous! Staff is pretty attentive and cordial, specially the valet parking gentlemen Ulis. Location is a key because is in the middle of everything.
I arrived early at the hotel, and when I arrived there was a family fighting over something about some rooms, and they took forever, when I passed to reception she told me that my check in was at 4pm but because of the patience they would give me an erly check in, and it's wonderful because I had to arrive and work and it helped me a lot to be in the room. made me very very happy. Thenk you so much!!!
Overall very good hotel, the staff at reception was excellent, especially Cristina Fernandez. The location is great, the rooms spacious and clean. Swimming pool is amazing., and also the view from the restaurant and bar.
Has an amazing stay. Ulis and Carlos & Rekey were absolutely awesome. I admit, I was nervous because i had never heard of the property, but it turned out to be one of the best stays. And I come to MIA often. Will definitely stay again.
Had a wonderful experience at the AKA Brickell hotel. We only stayed for one night but the valet Ulis gave us a great rate to stay parked at the hotel for our 3 day cruise. He was also kind enough to give us directions to our destinations and helped us communicate with the Uber drivers. On our day back from the cruise, Ulis watched our stuff while we went to get breakfast and even had our car waiting with the luggage inside when we returned. He was extremely nice and professional. 10/10 experience.
We have stayed at this hotel before it was AKA as well; it was a great experience then and now it’s even better! You can find great decoration, pool, bar etc. in many other places too but what makes this hotel special is their staff… they go above and beyond to make their guests feel like they’re home… I like to take a moment and mention someone who is the epitome of guest services; professionalism, and friendliness - Melike! She has been there for us with every need, and suggestions throughout our stay. As I mentioned earlier, people like Melike make hotels special and unforgettable for us….so thank you Melike and everyone work in AKA Brickell Hotel.
Took a Sunday yoga class with Finesse and it was AMAZING! By the pool in the shade and with the most calming breeze. The instructor was very nice and knowledgeable. Perfect for all levels!! Will be coming again without a doubt. Thank you Hotel!!
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