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Mandarin Oriental, Miami

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#3 of 120 Hotels in Miami
Certificate of Excellence
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Mandarin Oriental, Miami
Mandarin Oriental, Miami
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2,153 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Miami
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Showing 1,710: English reviews
New York City, New York
1 review
5 of 5 stars Reviewed November 11, 2014

Great hotel, great views. The staff is super. The deserts are excellent! a great mix of class and fun without the snob effect. I stayed for four nights and wished it was longer. check out the beach on the property.

Review collected in partnership with this hotel

Helpful?
Thank 592leslieg
A TripAdvisor Member
5 of 5 stars Reviewed November 11, 2014

We recently celebrated our 10yr anniversary at MOMIA where we had stayed the night of our honeymoon and this place just gets better with time. Mandarin staff are truly there to serve you...Azul is one of my favorite restaurants in Miami.

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
Madison, NJ
Level Contributor
187 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed November 11, 2014

This is the perfect hotel to get away from it all. It has a great quiet location, excellent, friendly staff, a world class spa, and spectacular views. Run, don't walk to this place (although I hope it doesn't get overrun with loud boorish people).

Helpful?
Thank Rob_Madison_NJ
Bogota, Colombia
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 11, 2014

I have stayed at this hotel a few times and I must say the last time wasn't so good. The staff was mostly friendly, with a couple of exceptions, the rooms are excellent and cleaning services are up to standard. The bathrooms at the lobby however were often messy, and somehow the hotel didn't feel 100% like my previous visit.... More 

Helpful?
1 Thank Roberto N
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for returning to Mandarin Oriental, Miami and for taking the time to write about your recent stay on Trip Advisor. I am sorry to learn that your last stay did not meet your expectations. I will address the lapses in service you encountered to ensure these issues are addressed and corrected immediately. I will also discuss... More 

Miami, Florida
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 10, 2014

What a great hotel. You have all the frills and feel like royalty staying here. We stayed here the night of our wedding and the hotel had sent us strawberries, which where incredibly appreciated since we barely ate prior to our stay. The hotel room overlooked the ocean. We saw boats pass by all morning. The robes, towels, in-room coffee... More 

Helpful?
Thank VigorousVoyager
New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 9, 2014

I gave the location 4/5 only because it's a bit isolated, which I happen to really enjoy. The hotel is on Brickell key, a little island that overlooks the bay, with fantastic views of the city and water. It had a private path around the key that you can run around at sunrise or sunset. It's really lovely, but a... More 

Review collected in partnership with this hotel

Helpful?
Thank JJHurricane
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 9, 2014 via mobile

My wife and I visited for a weekend out of the cold and in the sun. We weren't completely disappointed by the hotel we were just unimpressed for the experience we were expecting from a MO. The rooms were a little small - pool was small and service at the pool restaurant was slow. Hotel is a beautiful property we... More 

Helpful?
1 Thank Jseber
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us. I sincerely apologize for the disappointing experiences you and your wife encountered and that we did not meet your expectations on this occasion. We strive to provide the best in service to all our guests. I will... More 

Manuel Antonio National Park, Costa Rica
Level Contributor
58 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed November 8, 2014

My home/office when traveling to Miami.....great location.....great views.....great rooms......the concierge staff is top notch....always helping plan my shopping trips and errands.....room service is fast and friendly.....love the ambiance of the hotel too. Tulemar Dave

Helpful?
Thank TulemarDave
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 7, 2014 via mobile

Not impressed. Having just stayed at same class hotel on Time Square this hotel disappointed. Junior staff and room staff excellent but reception and concierge in desperate need of training. On check in told there is a parcel for me. 24 hours later I had to beg for it. Nice system to alert but failing to follow through = service... More 

Helpful?
1 Thank Hugo V
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, We appreciate you taking time to provide a review on Trip Advisor. I sincerely apologize that the overall quality of your stay was disappointing. I regret that we did not provide the level of service we strive to extend to all our guests. I was surprised to learn of the inconveniences experienced with our reception and concierge staff.... More 

Jacksonville, Florida
Level Contributor
134 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed November 7, 2014

I stayed here for a fun weekend trip and loved it! From the concierge to the pool to the spa, it was all amazing. First time I ever tried sushi was here and it was phenomenal. The drinks were also very very good, pricey but good. Who goes to Miami on a budget!! Have fun and bring tons of cash... More 

Helpful?
1 Thank gsiemion7
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Mar by Gaston Acurio
La Mar by Gaston Acurio
Cuisines: Peruvian, Latin, Seafood, South American, Pacific Rim
Azul at Mandarin Oriental
Azul at Mandarin Oriental
Cuisines: American, Asian, Pacific Rim, Gluten Free Options
MO Bar + Lounge
MO Bar + Lounge
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 

Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Location: United States > Florida > Miami > Downtown
Price Range: $237 - $751 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Reservation Options:
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental
Hotel Style:
#2 Spa Hotel in Miami
#2 Business Hotel in Miami
#2 Luxury Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
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