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Mandarin Oriental, Miami

#4 of 119 Hotels in Miami
Certificate of Excellence
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Mandarin Oriental, Miami
Mandarin Oriental, Miami
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2,081 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Miami
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Showing 1,657: English reviews
Indiana
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 1, 2014

Stayed 4 nights at the Mandarin and really enjoyed it. Parking was vallet only at $36 a night. Stayed on the 19th floor with views of the Miami Skyline and a balcony. Service was great. From the time we arrived, we were always greeted with them opening the car doors and hotel doors. Housekeeping did a great job by bringing... More 

Helpful?
Thank BarbmK1
Nottinghamshire, United Kingdom
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 30, 2014 via mobile

Stayed here in July for a week, amazing place, warmest welcome upon arrival, valet parking everywhere. We stayed in a large terraced suite overlooking the key of bisque, and walking distance to some of the best restaurants ( high heels permitting!) Our suite was fantastic, roomy, large bed and luxurious facilities. Staff were excellent, prompt & obliging. Had a fantastic... More 

Helpful?
Thank Tessa T
Barcelona, Spain
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed August 28, 2014

The location and the hotel itself are outstanding! But I guess my expectations were too high and not completely met. Found service to be very professional but distant and impersonal. Room is gorgeous and views are amazing. Breakfast display of great quality and variety, but very expensive. Being a hotelier myself, I left a small box of chocolates for the... More 

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1 Thank Asun P
Linlithgow, United Kingdom
Level Contributor
234 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
4 of 5 stars Reviewed August 28, 2014

We had a deluxe room with a balcony which due to the design of the hotel was more like a shelf. There was no room for a chair. Presumably there is one such room on every floor. That said, the room was fantastic - large and roomy. The bathroom had a separate wc, which was a nice touch. The maid... More 

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2 Thank RonnieAnderson
Fort Lauderdale, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2014 via mobile

All-around the visit was a 5-star experience. The service was Impeccable and the luxuries in the room were many. We both felt this was better than our most recent visit at a Ritz-Carlton. We have been to most of the high luxury hotels in Florida and this may be our best experience. We look forward to coming back. Thank you!

Helpful?
Thank Dominic C
Glasgow, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

I stayed here for 5 nights on a girly break with a friend. I absolutely loved this hotel. The service is top notch, the hotel is clean, looked after the staff are very friendly and welcoming. It's in a beautiful location and the private beach really does make you feel like a movie star! Loved the friendly geckos who would... More 

Helpful?
Thank LJC2013
Hannover, Germany
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 22, 2014

Loved our stay at the Mandarin Oriental. Service was excellent. We especially enjoyed the turn-down service. The food at La Mar restaurant was terrific. The wait staff there was friendly and professional. Will return again.

Helpful?
Thank 160mmck
Toronto, Canada
Level Contributor
128 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed August 19, 2014

I've been going to Miami for meetings regularly for the past 15 years or so and have to say, this is my favourite hotel -- I've stayed in many others (The Setai, Four Seasons, The Ritz etc) and we always come back to Brickell Key Warm, professional service, outstanding rooms, great food and I love the new lobby bar --... More 

Helpful?
Thank kerryharrismail
Brighton, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 18, 2014

Charging for $15 for Wifi access for 24 hours!! Really? I could understand this if it were 1990. Great hotel otherwise. Rooms and staff are excellent and made our overnight stop great, but the wifi charge really is out-dated. Come on Mandarin, you are better than that!

Helpful?
2 Thank TomatoWashbag
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us. I am happy to learn that overall you had an enjoyable experience at the hotel. I would like to mention that guests who book their reservations on mandarinoriental.com and create a profile will receive complimentary Internet access during their stay. This... More 

New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 18, 2014

I was disappointed in the hotel. Certainly does not live service and product wise to the Mandarin Orientals I am accustomed to. Their private beach is certainly an overstatement too. The location was very close to our office but next I'll look for another option.

Helpful?
Thank MarkCavNY
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for your recent visit to Mandarin Oriental, Miami and for taking the time to share your experience on Trip Advisor. I sincerely apologize for the disappointing stay and would like to speak with you to inquire in detail what lapses in services you encountered to immediately correct the situation. I do hope to learn more of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Mar by Gaston Acurio
La Mar by Gaston Acurio
Cuisines: Peruvian, Latin, Seafood, South American, Pacific Rim, Spanish, Gluten Free
Azul at Mandarin Oriental
Azul at Mandarin Oriental
Cuisines: American, Asian, Pacific Rim, Gluten Free
MO Bar + Lounge
MO Bar + Lounge
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 

Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Price Range: $243 - $698 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Expedia, Hotwire, Orbitz, Odigeo, Travelocity, Hotels.com, getaroom.com, Priceline and Jetsetter so you can book your Mandarin Oriental, Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental
Hotel Style:
#2 Business Hotel in Miami
#3 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
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