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Mandarin Oriental, Miami

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#4 of 122 Hotels in Miami
Certificate of Excellence
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Mandarin Oriental, Miami
Mandarin Oriental, Miami
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2,317 Reviews from our TripAdvisor Community

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Showing 1,836: English reviews
Naples, Florida
Reviewed June 28, 2015

We have stayed at all the MO's in America (including San Francisco). This one used to be my favorite until this past trip. Check in was ok but we never received tea when they offered us some. Small issue but it just proves they are forgetting to pay attention to detail. The room was clean by housekeeping but it looked...

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3Thank 13Kim14
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor and for your valued patronage to Mandarin Oriental hotels in the Americas. I sincerely apologize that the overall quality of your stay was disappointing. I will address the lapses in service you encountered with our colleagues in each department. I regret that we did not...

Centerport
Reviewed June 28, 2015

Last minute vacation. We enjoyed our stay at the Mandarin Oriental Miami. Great location close enough to SoBe for fun but far enough for relaxation. The hotel staff were welcoming and accommodating. Facilities and amenities were on par with other luxury hotels. Spa was fantastic and fitness center was probably the best equipped I've seen. Pool and beach service was...

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Thank sethb678
San Juan, Puerto Rico
Reviewed June 28, 2015

I have been visiting this hotel every year for nearly a decade. The moment you step inside, it smells and feels like you have walked inside a Spa. The service is outstanding yet with Asian formalities. The rooms are ample and lavish. The room service food is always outstanding. The Azul restaurant is a definitive must in Miami. Outstanding hotel...

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1Thank docoliver
İSTANBUL (AVR)
Reviewed June 26, 2015

The hotel's facilities are very modern and reflects the Asian hospitality at every touch. Although there is no direct sea connection private beach is very relaxing. The staff is very friendly and professional.

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1Thank Urban_Shopa
Reviewed June 26, 2015

I stayed at the Mandarin Oriental hotel in Miami June 23 and 24, 2015 for a short business trip. I have stayed at this hotel many times. I am still amazed at the laser focus on customer service, the professional, yet friendly staff and their attention to every detail. Each time I return, I am made to feel completely at...

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Thank PChabot
Boca Raton, Florida
Reviewed June 24, 2015

We just got back from a vacation in Cancun at the JW, and this hotel was a first time for us. Wow, staff can't do enough for you and happy to do so. You feel special and spoiled at the same time with not issues or drama. Unlike the JW, this is what a luxury hotel should feel like.

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Thank aliciadeybor
Naples, Florida
Reviewed June 23, 2015

Great stay, service unparalleled, wonderful and always willing to please staff, excellent food and lounge ambience. Some primary highlights were the La Mar breakfast, of special note the young Manager, who was very sharp and helped her staff. The staff at the MO lounge were also terrific, in particular, Lea. We have booked another stay next month because we want...

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Thank Philippa B
miami, fl
Reviewed June 23, 2015 via mobile

I cannot say enough great things about this hotel! The service was amazing, delicious food, pure relaxation at the man made beach area/pool and our room had a spectacular view!! This was the perfect way to spend my 30th birthday. To start off, they served us a passion fruit tea upon check in, they offered to personally escort us to...

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Thank seh1985
Munich, Germany
Reviewed June 23, 2015

As it is in Brickle, it is a luxury secret tip - the location is not really typical for a Miami-Trip, but it is a perfect place to watch the sunset and enjoy the full Mandarin-Service-&Life-Style! Travel from Monday to Thursday than the pool is yours!

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Thank Simone A
Reviewed June 23, 2015

Very disappointed once again with Mandarin Mismi. They have slowly cut back yet their prices have remained high. Not five star in my opinion. Many many choices for 5 star hotels in this area. Hope they change back the the old service the hotel was founded on. So disappointed.

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Thank Risa G
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us. I sincerely apologize that the overall quality of your stay was disappointing and regret that we did not provide the level of service expected. We hope you will give us another opportunity to turn around this recent disappointing stay. Please contact...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
La Mar by Gaston Acurio
La Mar by Gaston Acurio
Cuisines: Peruvian, Latin, Seafood, South American
MO Bar + Lounge
MO Bar + Lounge
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 

Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Location: United States > Florida > Miami > Downtown
Price Range: $276 - $756 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Reservation Options:
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental
Hotel Style:
#2 Business Hotel in Miami
#2 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
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Questions & Answers

Here's what travelers have asked, with answers from Mandarin Oriental, Miami staff and other travelers.
27 questions
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Questions? Get answers from Mandarin Oriental, Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was the 17 line with bay and city views. Perfect!”
 of 5 bubbles 732laurences, 3 days ago | Read review
“Ask for a view of downtown Miami”
 of 5 bubbles M'times, 2 weeks ago | Read review
“I can highly recommend 2008”
 of 5 bubbles PD_McCartney, 3 weeks ago | Read review
“Upper floors have great balcony views”
 of 5 bubbles warren3520, 4 weeks ago | Read review
“Ask for with a bay view”
 of 5 bubbles 429girishd, Dec 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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