Mandarin Oriental, Miami
500 Brickell Key Drive, Miami, FL 33131-2605
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$525
Free cancellation until 12/17/22
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About
#17 of 151 hotels in Miami
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
Situated on Brickell Key, Mandarin Oriental, Miami enjoys a wonderfully private, yet convenient, location. Drawing on Miami's cosmopolitan feel and our Oriental heritage, our rooms enjoy a sublime décor and irresistible sense of luxury. Waterside views and delicious flavours provide the inspiration behind our dining experience. Don't miss out to visit our Spa offering a multitude of ways to improve your mind, body and spirit from therapeutic spa treatments to relaxing yoga classes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, French, Spanish
Location
Full view
83Good for walkers
Grade: 83 out of 100
12Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
500 Brickell Key Drive, Miami, FL 33131-2605
Getting there
Eighth StMiami Metromover9 min
Fifth StMiami Metromover11 min
Rental CarsSee rental cars from $14/day
3517Reviews64Q+A100Room tips
Reviews
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Most Recent
I booked directly for 5 nights The staff are charming BUT the hotel is simply one of the absolute worst in the world. Out of date, in poor condition. Suite with no soap and a toilet that leaked over the floor. A bucket in he middle of the lobby to collect leaks from the ceiling….. I packed and left. Outrageous. And outrageously expensive
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 6 days ago
Dear Mr. Peteramann, I was disappointed to read your comments and truly sorry I was unable to meet with you personally before your swift departure from the hotel. I understand my colleagues were attempting to assist you and I am sorry we were not able to try and make amends for your disappointment with the hotel. Thank you for the nice comment regarding our staff. Should you wish to give our hotel another opportunity in the future, please do not hesitate to reach out to me directly to assist with your reservation. Sincerely, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve been to this hotel 25-30 times in last 5 years. Obviously we had always enjoyed it here. Maybe this is a casualty of the pandemic? I’m not sure. The hotel is tired. It’s in desperate need of room renovations. Everything is older and outdated. We generally get a junior suite. Always great. This time we are in a junior suite that’s literally been sliced in half. No sofa, only a chair. No double sink. And a strange corner that is dead space. The balcony however is great. Don’t get me started on the pool area. I just witnessed a guest wait 1/2 hour for a iced coffee. It was painful. This is a holiday weekend. Nobody is walking the pool asking if you need anything or bringing fresh iced water. Another guest had to hunt down a server to order. Yesterday my lunch was served with stale bread. And can you afford to buy new pool glasses? Old plastic ones are faded or cracked cloudy and not appetizing to drink out of. This is simply poor management and even poorer training. It’s just sad and disappointing. Oh. On a positive. Buffet breakfast here is excellent…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 1 week ago
Dear Brnbrklyn, Thank you for taking the time to share the review of your recent stay at Mandarin Oriental, Miami. I am sorry that your visit did not meet your expectations. We strive to make every stay enjoyable and memorable and apologize that we did not achieve this. I would appreciate discussing further what transpired during your visit and ask that you let me know a convenient time and contact number to reach you. I hope to speak with you soon. Sincerely, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most incredible experience with caring, well trained staff that sets the bar high in the Mandarin Oriental brand and among luxury hotels. Truly 5 star++. Loved: - Caring, considerate staff from warm, welcoming Theo at the front desk telling us about the dolphins that he can see from the front desk and helping me enroll in the MO frequent guest program to the pool staff who brought champagne buckets of ice and cold water to your table and noticed and adjusted our umbrella when the sun started to set and was in our eyes. Even while we left calling an Uber, the valet gave us tips on making sure we had the right start location showing to avoid the driver coming to the wrong location. I was thoroughly impressed by the caring and consideration the entire staff showed us during our stay. They showed us what a wonderful world it could be if we could all treat each other with caring and kindness. - The spacious room, Las Vegas luxury hotel size, with the window opening looking from the tub surrounded in marble to the bedroom and stunning view of Miami from your balcony. - Very happy with how the hotel honored the American Express Platinum Fine Hotel program by allowing us to get room service with the breakfast credit. The lady who brought room service offered to call for help to move the table on the cart over the balcony raised threshold. We declined her eager, kind offer, and all of us just carried our breakfast out to the balcony table. Her positive attitude was very commendable. - Infinite rounded pool has the most padded, comfortable lounge I have ever laid on! Plenty of umbrellas. I ordered a Miami Vice (strawberry daiquiri and pina colada) which came in a proper size frozen drink glass instead of the tiny plastic cups at most Miami hotels. Separate sand area with loungers and shower. - The "wow" factor as you enter the lobby with the stunning floor to ceiling windows of the water and flowers. The path around Brickell Key right outside the hotel for about a mile walk along the water. Suggestions for improvement: - Umbrellas for the sandy area section. If the umbrellas in the pool section were full, people could go to the sandy section but there were no umbrellas. - No coffee maker in the room, although there is coffee and tea near the bar until 10:00 am. We have stayed at a few other hotels that had a Nespresso maker in the room. …
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The Bay views of Miami at night is incredibly beautiful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 2 weeks ago
Dear Claire, I would like to thank you for your wonderful review describing your stay at Mandarin Oriental, Miami. We are thrilled to learn that we made your stay enjoyable and memorable. Thank you for highlighting the impeccable service delivered by our colleagues. Please rest assured that your kind feedback will be passed along to our team, with special highlight to the staff members you mentioned. Please know we have updated your guest information and will be sure to have coffee and tea set up in your room for all future visits. Your gracious compliments of your experience at the hotel are sincerely appreciated and we look forward to welcoming you back to enjoy another amazing stay. Kind regards, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My bathroom literally caught on fire due to a faulty blow dryer. Thank goodness I acted quickly. So I’m blow drying my hair, the blow dryer stops working and the next thing I know there are flames coming out of it. I immediately pull out the plug, call the front desk, tell them to get up here quickly (they didn’t which was unacceptable), then I go back into the bathroom and see one of the towels is now on fire. I manage to put out the fire and I call again downstairs and tell them if security doesn’t get up here within 5 mins then I’m calling 9-1-1 because I wasn’t sure if it would start up again - I’m no expert so who knows if a spark would occur and then something else re-ignites? So they came up quickly after that second call, moved me to another room and offered me “free breakfast” when I’m already getting a free breakfast as part of my hotel package. I guess Mandarin management thinks saving their hotel worth millions of dollars is equal to offering their guest a free breakfast that I was getting anyway as part of my hotel package. Anyway, glad I got the fire out, glad it didn’t spread and glad nobody got hurt. You’re Welcome Mandarin Oriental Hotel, but may I please suggest you thoroughly inspect all your guest room blow dryers?…
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 2 weeks ago
Dear MaryfromManhattan, Thank you for staying with us this past weekend and I sincerely apologize for the incident that occurred with the hairdryer in your room. This should never happen, and I can imagine how frightening this was to occur and subsequently the length of time that transpired for our colleagues to immediately respond is inexcusable. I was saddened to read your account of what happened, the delay for assistance and how this was handled overall. I am reviewing every step with the management team in Housekeeping, Engineering and Front Desk regarding the incident and can assure you there will be proper follow up accordingly. Although our Hotel Duty Manager was trying to make some amends for what happened, I believe we missed the mark here. We very much appreciate you alerting us right away of the situation and we all are indeed fortunate that this did not escalate further. Again my sincere apologies for this incident and I hope should you return to Miami in the future that you reach out to me directly to assist with a reservation. I wish you a lovely holiday week ahead. Best regards, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NorthamptonTraveler wrote a review Nov 2022
Northampton, Massachusetts33 contributions11 helpful votes
This is a superb hotel, and it's the personnel that work there that make this a special place! They all make you feel welcome, are extremely helpful, and all seem to like their jobs. The hotel offers complimentary Tesla rides to any destination within two miles. This is one of the best hotels I have ever visited!
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Date of stay: November 2022
Value
Service
Sleep Quality
Room Tip: Bay view rooms are excellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 2 weeks ago
Dear Northampton Traveler, Thank you for staying at Mandarin Oriental, Miami and taking the time to share your review. I am delighted you had an amazing experience. Your kind words and comments regarding our staff and services are much appreciated. As well, we are glad you enjoyed our most recent addition to enhance the guest experience with complimentary Tesla transportation to nearby locations. We will keep doing our utmost to satisfy our guests and help create great memories. Many thanks again and we hope to welcome you back soon. Kind regards, Elysia Weiss Hotel Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my favorite hotel in Miami hands down. Good location. I love the lobby and bar. The rooms are nice. The pillows are amazing. Friendly staff. Have not tried the spa at this time. Will be back again.
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Date of stay: September 2022Trip type: Traveled as a couple
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 2 weeks ago
Dear Ms. Nicole, Thank you for sharing your great review. We are delighted you had an excellent and enjoyable experience. Your kind compliments about the hotel, beautiful location, MO Bar and the staff are sincerely appreciated. We look forward to welcoming you back again to enjoy a relaxing time in our Spa. Kind regards, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its a nice facility, however I prefer the Mandarin HKG. Amenities were more plush, and room decor was more authentic, and the shower was to small, and we prefer dual sinks. Room seemed dated as carpets and furniture seemed used.
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Date of stay: November 2022
Rooms
Cleanliness
Service
Room Tip: High Floor, bay view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 4 weeks ago
Dear S9227JMannr, Thank you for sharing your review. I am delighted you had a pleasant experience and enjoyed your overall stay. Please know your feedback is very important and we are working on making improvements to the hotel and will certainly address your comments. Thank you again and we hope to welcome you back. Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing A+ experience. We arrived from the very hectic, stressful Miami highway traffic, and I was instantly transported into a relaxing luxury world. The first thing I noticed was the amazing smell and high windows in the lobby with the most impressive view. We were greeted and checked in immediately - and I thought it was a nice touch that the lady who checked us in actually left her desk and personally walked us to the elevators. I was given the most delicious sesame and ginger chocolate because I was "Friends of MO" (join it!). When we arrived to our room we were yet again surprised with rose petals, chilled prosecco and fresh fruit. We decided to stay in, relax after the hectic drive and enjoy the room service - all was fantastic. Ahhhh it was amazing! Thanks Mandarin Oriental!…
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Nov 1, 2022
Dear Niagarak8, We are honored to read your kind compliments about your stay. It is wonderful to know how much you enjoyed your experience and how our devoted staff exceeded your expectations. Our goal is to always ensure our guests have an enjoyable and relaxing getaway they will always remember. Thank you for your feedback and we look forward to welcoming you again. Kind regards, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, fantastic location and very quiet/peaceful environment. We are locals who did a weekend staycation for the first time at the Mandarin Oriental and we will definitely be back. We have never been to a hotel that was so quiet and serene with no one running up and down hallways yelling, no banging above us or next door, no noises from jets heading to Miami Airport, just great views and beautiful decor. Plus, the bed was very comfortable. We will definitely be back!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Oct 26, 2022
Dear Ms. Amy, Thank you for selecting to stay at Mandarin Oriental, Miami for your staycation. We are delighted you had a relaxing escape and enjoyed the comfortable guestroom and quiet island location. We are honored to be your preferred hotel and look forward to welcoming you back to enjoy another memorable experience. Kind regards, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good location. Good staff OK rooms. (very happy with the upgrade) A bit worn down hotel with overpainted rust etc. The "beach area" was very disappointing - could be a fantastic spot, but no service, messy, no music. Could be one of the best spots in Miami. Breakfast OK- good, but far away from the standard of similar hotels in Hong Kong, Singapore, Dubai etc. And very far away from the prices charged.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Oct 26, 2022
Dear FM-Norway1972, Thank you for your stay at Mandarin Oriental, Miami, and taking the time to provide us your feedback. We are glad that you enjoyed your experience at the hotel. Your comments and suggestions are taken into account and are vital in helping us maintain our quality of excellence. We will certainly take into consideration your suggestion about the aspects of your stay that were not up to our standards and make improvements. Thank you again and we hope to have the opportunity of welcoming you back. Sincerely, Elysia Weiss Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$550 - $950 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, miami hotel miami, mandarin oriental hotel miami, mandarin miami, miami mandarin oriental
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
326
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Claim Your ListingMANDARIN ORIENTAL, MIAMI - Updated 2022 Prices & Hotel Reviews (FL)
Frequently Asked Questions about Mandarin Oriental, Miami
Which popular attractions are close to Mandarin Oriental, Miami?
Nearby attractions include Flamingo Theater Bar (0.3 miles).
What are some of the property amenities at Mandarin Oriental, Miami?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Miami?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental, Miami?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mandarin Oriental, Miami?
Conveniently located restaurants include La Mar by Gaston Acurio, MO Bar + Lounge, and Cantina la Veinte.
Are there opportunities to exercise at Mandarin Oriental, Miami?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Mandarin Oriental, Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Miami?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Mandarin Oriental, Miami?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (1.1 miles), Barnacle State Historic Site (4.5 miles), and The Fillmore Miami Beach at the Jackie Gleason Theater (3.8 miles).