Mandarin Oriental, Miami
500 Brickell Key Drive, Miami, FL 33131-2605
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$400
Free cancellation until 08/20/22
Reserve now, pay at stay
$400
Free cancellation until 08/20/22
Reserve now, pay at stay
$455
$364
Mandarin Oriental$400
Hotels.com$400
Lol.travel$455
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 152 hotels in Miami
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
Situated on Brickell Key, Mandarin Oriental, Miami enjoys a wonderfully private, yet convenient, location. Drawing on Miami's cosmopolitan feel and our Oriental heritage, our rooms enjoy a sublime décor and irresistible sense of luxury. Waterside views and delicious flavours provide the inspiration behind our dining experience. Don't miss out to visit our Spa offering a multitude of ways to improve your mind, body and spirit from therapeutic spa treatments to relaxing yoga classes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, French, Spanish
Location
Full view
84Good for walkers
Grade: 84 out of 100
18Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
500 Brickell Key Drive, Miami, FL 33131-2605
Getting there
Eighth StMiami Metromover9 min
Fifth StMiami Metromover11 min
Rental CarsSee rental cars from $14/day
3475Reviews64Q+A100Room tips
Reviews
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Delightful location, excellent service, wonderful staff. We will be back when visiting Miami again. Great food and drinks poolside. Rooms were clean and comfortable, great views from our balcony, bayside location was delightful, short walk over the bridge to the Brickell area. We did have to ask for a better room, which they could have given us without asking since the hotel was not full in August.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
THIEVES they are stealing money and personal stuff, they open safes!!!!!!!!!!!!!!!!!!!! worst experience ever, they have an organized gang to steal!!! when you complain, they mistreat you and don't let you report them to the police!
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: do not go here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded yesterday
Dear S6878HLmarcod, I am very shocked by your review and would like an opportunity to discuss what transpired during your stay. Please contact me at your earliest convenience at 305-913-8336. I am terribly sorry and hope to speak with you soon. Kind regards, Elysia Weiss Hotel Manager
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We enjoyed our stay at Mandarin Oriental Miami very much. This hotel offers exceptional service to the guests. We can highly recommend it. The location is very good and the views to the Bay are second-to-none.
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Date of stay: July 2022
Value
Location
Service
Room Tip: Ask for a room on a higher floor with Bay View
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 6 days ago
Dear Mr. Alexander G, Thank you for sharing the great review of your recent stay at the Hotel. I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team, beautiful views and relaxing environment. We strive to make every guest's stay memorable, and I am delighted you had an amazing experience. Thank you again for your kind compliments and we look forward to your next visit. Sincerely, Elysia Weiss Hotel Manager
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We had the absolute pleasure of staying here as night one of our honeymoon. We felt luxurious from the moment we stepped on the property. It was a memorable stay and I hope to come back in the near future.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 1 week ago
Dear journeywithjo212, Thank you very much for your kind review. We are delighted that you had an excellent experience at the hotel celebrating your honeymoon. Your kind compliments are sincerely appreciated, and we look forward to welcoming you back again to celebrate many more memorable events. Kind regards, Elysia Weiss Hotel Manager
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Having just checked out, for sure I won’t be returning. I booked through Amex fine hotels and resorts, paying just over $1200 for a suite for the night. Initial valet and front desk impressions were good. Service and experience was pleasant and attentive. Upon arriving in our suite (bearing in mind we booked for three adults) there was no additional bed. The suite was tired and was desperate for refurbishment. Looking out over the balcony the roof just one floor below us was covered in discarded cigarette ends and empty bottles. Not a great view. Not consistent with the brand or experience one would expect. I contacted the reception to advise that I would need an additional bed and that I would like to move due to the poor view. The initial response was polite and positive and I was told I would receive a call back. Shortly after, I received a call back and was told that the only option that I had was to take an additional room at $490. I explained that I had booked for three guests, that the hotel had accepted that reservation and that I would have expected that this would be a pretty normal set of circumstances and that they should be able to resolve. I again requested to move suite and reminded that one of the benefits of Amex fine hotels and resorts was a comp upgrade based on availability and perhaps this could be an option to be explored if they didn’t have the capacity to accommodate three within the suite. Upon checking online, there was availability, however I was sternly told that this wouldn’t be happening and I wasn’t having a better room for “free”. I wasn’t after an upgrade, just somewhere for my mum to sleep. I moved to the new suite on the 14th floor. The view was far superior and I was content with this. The internals of the suite again were tired and in need of refurbishment. The sofa was stained, the carpet frayed. The solution for the third adult was a fold away bed. This has been left unmade and with one bottom sheet and one top sheet placed on the top of the unmade bed. One pillow. I requested an additional pillow from housekeeping and a duvet and for the bed to be made. A pillow was delivered, no duvet, no making of the bed. Unfortunately, when sitting on the provided bed it was clear that it wasn’t suitable for an adult. It was much too short to accommodate an adult, legs hanging over the end, the springs on the mattress protruded through the fabric, totally uncomfortable and an incredible squeaking noise each time one moved. Certainly not what one would expect for $1200 It was getting late in the evening. I visited the front desk in an attempt to resolve the issue. The attitude from the senior at the desk was horrendous, totally uninterested and dismissive. I travel frequently and can honestly say this was one of the worst experiences I have encountered. The gent kept telling me that this was my fault, I had booked a room with a king bed and therefore what did I expect they did. I was aggressively told that they had provided a solution by offering for me to pay for another room. I explained I didn’t want to buy another room, just wanted a solution that was viable. I explained that the bed that they had provided simply wasn’t suitable for an adult. There was no solution offered, no offer of good will, no apology just a totally negative and somewhat aggressive attitude. The gent suggested that the three adults stay in the one king bed if I wasn’t happy as he wouldn’t be doing anything else to resolve. A totally laughable solution. It was clear that I wasn’t going to move forward with this chap. I suggested that instead on arguing with me, he should perhaps take on board some of the points that I was raising, that I booked a room advertised as capable of accommodating four people, I arrived with 3 and I wasn’t being unreasonable for wanting the three of us to sleep comfortably when paying $1200 for the night. He laughed and again told me that it was my fault due to the category of room I booked. I genuinely am unable to understand how this level of service can be deemed as acceptable, but clearly it is commonplace in this hotel. Perhaps demand outweighs the need to provide a decent level of service and treat each guest with the level of respect that they deserve. I requested that the bed they had provided be switched to see if there was one with a better quality mattress at least. I also requested the duvet that I had already asked for and left the front desk. The duvet was delivered to the room. No alternative bed. My mum ended up sleeping on the sofa as the bed was simply not useable. A real shame as the hotel has the capability of providing a great experience, however, was totally let down by the service. What was supposed to have been a nice evening in Miami, turned out to be a total nightmare, the sole responsibility for this being with the Mandarin Oriental.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 1 week ago
Dear Matthewm, Thank you for taking the time to write of your recent stay at Mandarin Oriental Miami. I am terribly sorry for the frustrating experience you encountered upon your arrival to the hotel and the manner by which this was handled by the front desk colleague. Please know we do not tolerate such behavior and the incident will certainly be addressed and corrected. I would welcome the opportunity to speak with you in hopes to turn around the negative impression of your stay. Please let me know a convenient time and number that I may contact you to discuss further. With kind regards, Elysia Weiss Hotel Manager
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We have stayed at the Mandarin Oriental Miami since it opened. Never lets you down. We went slightly off piste and also stayed at Cheeca Lodge Islamorada - what a mistake to make!!! See separate review. MO Miami: Rooms excellent - Bar Excellent - Pool and pool service could not be faulted - restaurant brilliant. Try the Brickell City Centre shopping mall which is only a short walk away. 10/10 - nearly stayed on Miami beach - whole family glad we didn't.
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: All rooms are excellent - don't worry.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 2 weeks ago
Dear N6148OAphilipa, Thank you for being a Fan and valued guest of Mandarin Oriental, Miami! It is an honor to host you at the hotel on your stays. We appreciate you mentioning all the great experiences you enjoyed during your recent visit. Your gracious compliments have been shared with our team. We are very thankful for your kind review and look forward to welcoming you and your family back to your home away from home. Kind regards, Elysia Weiss Hotel Manager
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The hotel staff at all levels was as to be expected at a Mandarin Oriental Hotel. No complaints. It is the property itself that falls far from the mark. The hotel is in need of a major face lift. The in room furnishings are tired and begging to be retired. The lobby cries out to be refurbished. The furnishings are old, dinged and uncomfortable. The pricing at MO Miami is not in balance with the experience delivered.
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 3 weeks ago
Dear John_m33155, Thank you so much for your feedback and we were delighted to read that our colleagues and service levels were to your expectations. Our colleagues are committed to delivering an exceptional service experience and it is wonderful to read this was delivered! We are sorry to hear the feedback on your overall impressions of the hotel and product. The hotel continues to focus on enhancing its product and services to ensure our guests enjoy our facilities and we shall continue to do so to deliver both a great service and product experience! Thank you again for being our guest, and we hope to welcome you back. Kind regards, Flavia Daudan-Caponi General Manager
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Our stay at Mandarin Oriental Miami was great. No real complaints from check in to check out. I will say we were not aware of the $52.00 per night for valet. I didn't see it listed anywhere on the site prior to booking. The valet was the least enjoyable part of the stay, we had to wait 10-15 mins every time, even if we called ahead to retrieve our vehicle. Every thing else we asked for was accommodated and quickly provided when asked. I would recommend and stay here again. We had a veranda room with a great view. When we checked in they claimed that we booked a double room but after showing the confirmation this was quickly rectified. The pool service was great and very professional and the food was good and fresh. You do not get free wi-fi in the rooms and have to sign up for their Fans of M.O. to gain access to the free wi-fi and without it there was a charge to join. This wasn't that much of a deterrent for me but it's something to note for those who may have work to take care of on a family trip. The rooms were quiet except for the last day, there was loud construction or something going on near by. Also the veranda rooms stick out further than the rooms above them and when they drain, water pours directly onto the patio. Do not leave towels or anything out on the patio, it will be soaked. I don't know where the water is coming from but you do not want to be out there or you will get wet, kind of weird that it would drain like that. All in all good stay and would come again.…
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Date of stay: July 2022
Value
Location
Service
Room Tip: The hotel is on its own little island and both sides of the hotel face the bay, I'm not sure...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 3 weeks ago
Dear Marletta C, Thank you for taking the time to share the details of your recent stay at Mandarin Oriental, Miami. We are happy to hear that overall you had a pleasant birthday visit and appreciate your kind compliments. Our sincere apologies for the disappointment you encountered with our valet staff. Please know we will address this issue with the Valet management to ensure training and accountability is reinforced. As well, we are sorry for the construction noise you experienced. We will ensure this does not happen again. Your feedback is very much appreciated and we hope to welcome you again. Kind regards, Elysia Weiss Hotel Manager
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The staff at this hotel was incredibly kind, helpful and professional. They went above and beyond making us feel at home and comfortable during our stay. Everyone from the concierge, restaurant staff, the spa and housekeeping were just delightful. It was a lovely experience. The staff was AMAZING!!!!!!!!
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 3 weeks ago
Dear R5390PMlindaw, Thank you for sharing the great review of your recent stay at the Hotel. I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team. We strive to make every guest's stay memorable, and I am delighted you had an amazing experience. Thank you again for your kind compliments and we look forward to your next visit. Sincerely, Elysia Weiss Hotel Manager
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A beautiful property tucked away from the hustle and bustle of Miami but 5 minutes away from downtown. The energy here was amazing, the food off the chain, spectacular view from the 18th floor of my suite. The star of the show was the staff at the pool the kindest most attentive team. I will be back soon, highly recommend this place.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Bay view suite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded 4 weeks ago
Dear Gailbaker69, Thank you for you feedback. We are so happy you had an amazing experience at the hotel. Your kind compliments of the staff, location and dining options are sincerely appreciated. We hope to welcome you back again. Kind regards, Elysia Weiss Hotel Manager
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PRICE RANGE
$381 - $656 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, miami hotel miami, mandarin oriental hotel miami, mandarin miami, miami mandarin oriental
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
326
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Claim Your Listing Frequently Asked Questions about Mandarin Oriental, Miami
Which popular attractions are close to Mandarin Oriental, Miami?
Nearby attractions include Flamingo Theater Bar (0.3 miles).
What are some of the property amenities at Mandarin Oriental, Miami?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Miami?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental, Miami?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mandarin Oriental, Miami?
Conveniently located restaurants include La Mar by Gaston Acurio, MO Bar + Lounge, and Cantina la Veinte.
Are there opportunities to exercise at Mandarin Oriental, Miami?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Mandarin Oriental, Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Miami?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Mandarin Oriental, Miami?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (1.1 miles), Barnacle State Historic Site (4.5 miles), and The Fillmore Miami Beach at the Jackie Gleason Theater (3.8 miles).