terrible, I made the reservation for 3 nights and on the second night they called me and made me pay one more because according to them the system did not go out the third night and I had to vacate the room immediately if I did not pay. After I verified that I had made my payment for 3 nights, I did not receive an apology from the front desk employee and I still have not received my refund: they never cleaned my room and when I asked for more towels they told me that they did not have enough. the parking lot never indicated that it had to be paid and when we got to clock in they charged us $ 15 per night for a single car. terrible. I do not recommend this hotel to anyone. I never saw security personnel and the elevators always smelled of marijuana.
Stayed in a nice newly renovated room for a week. Staff was nice, room was clean and good size! Check in and check out was smooth and easy. The area and location was nice because it’s close to some stores and restaurants. Only a 15 minute drive to the beach.
I would never come back to this hotel, no customer service, no housekeeping my partner was sick and the resort could not provide a cup of tea, we requested towels and never got them, this is horrible beyond words and we would never spend our money to come back here
This hotel was not clean. Our first room smelled like an ashtray. The second room smelled like an ashtray with the window open, vent fan on and a horribly scented air freshener just sprayed. The staff was not friendly. I could literally not breathe. They just said it was a non smoking hotel. The second room had dirty towels in the bathroom. It was loud as well. Because of our travel date and events in Miami, hotel rooms were sparse and VERY expensive. This was not worth the money paid. It was a horrible experience.
I love extended stay, however not this one! Toilet was not attached,no trash can in kitchen, every cabinet was empty, room key did not work for front door, had to bang on glass and never got reason why it only worked on our room door. Don't do it!
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