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JW Marriott
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Miami
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#62 of 152 hotels in Miami
Location
4.2
Cleanliness
4.4
Service
4.2
Value
3.7
GreenLeaders GreenPartner
The JW Marriott Miami has received numerous recognition's including, Best Design Award by Marriott International, Overall Guest Satisfaction Award, Connoisseur's Choice by Resorts & Great Hotels, and the Wine Spectator Award 2007-2014. Being selected One of the World's Best Business Hotels by Travel & Leisure Magazine is one of the most recent accolades. The JW Marriott Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Dine at La Terraza Cafe and Bar, a casual fare with an array of options to choose from. Relaxation is as close as the luxurious spa and the unique stainless steel pool.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
199Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
Contact
1109 Brickell Ave, Miami, FL 33131
Getting there
Financial DistrictMiami Metromover4 min
BrickellMiami Metromover5 min
Rental CarsSee rental cars from $14/day
1207Reviews25Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I was excited to spend a weekend at the JW Marriott on Brickell, I alway try and book Marriott hotel first. What a disappointment, the rooms, amenities and restaurants are all very old and dated. The breakfast was wanting, the sauna broken and the gym small. Some of those things can be overlooked but one thing that was not small was the room rate, the rate was similar or close to other 5 star hotels on the same block. Very disappointing experience and will make me rethink my loyalty to Marriott. The only positive is that the staff was friendly
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded 2 weeks ago
Dear Passenger53230382868, Thank you for staying with us and for taking the time to post a review. While we are glad you enjoyed our tailored hospitality, we are disappointed our hotel did not meet all your expectations. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We hope you will make arrangements to stay with us again. Lizbeth Espinoza Director of Operations
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The best part of this hotel is its location in the heart of Brickell. The staff is friendly and eager to please. The property is quite dated and worn, so it’s not what you would expect from. JW Marriott. The furniture in our room was well worn. Although the concierge lounge is open, there is not much there except water and coffee.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded 3 weeks ago
Dear BBVeniceFL, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Lizbeth Espinoza Director of Operations
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This has been the absolute worst experience I’ve ever had in a hotel: The first room they gave us smelled like sewerage to the extent that the bellman noted it when bringing our luggage. We called and they happily said they’d move our room… 2 hours later we’re sitting in the same room still waiting on the bellman that they said would be coming up with our new room info. After 3 trips up and down to the concierge to get a bellman and them apologizing for forgetting about us… the bellman still never came up. In a final attempt I go once more, to accommodate for the inconvenience they gave us $150 credit and claim to upgrade us to a nicer room/balcony view. The level of humidity and muggy air in this room was almost worse than the smell of sewer. The room still had a scent, the water was always at a burning hot temperature and could not cool down.. the iron was dirty and ruined a white blouse. I made them very aware that I would be writing an honest review. Not to mention they lied twice: 1. They insisted the bellman had our belongings and were waiting for us to enter the new room. However because we thought our belongings were stolen (since they were never brought to the room) we went to the old room to check and they were still sitting there 2. The concierge had told me they could move our stuff while we used the $150 on lunch to accommodate for all their mistakes. It never happened and she said she didn’t “understand” that I was going to take that offer…. I’ve never had such a bad experience and I’ve stayed at this hotel multiple times. I can’t emphasize enough how poor the accommodations were and how the hotel has significantly downgraded. You’re better off at a motel.…
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Jun 12, 2022
Dear nataliem003, Thank you for your loyalty to our hotel and for taking the time to post your review. We want to extend our apologies for the concerns you had with the rooms assigned to you. We have shared your comments with our team and will take proper action to ensure we focus on providing polished and inspiring surroundings to our guests. Furthermore, we are truly sorry for the unsatisfactory service you received from the bellman and concierge while you were here. We will address your feedback with the appropriate individuals, and we are grateful for your patience and insight. We hope you will give us another opportunity to regain your trust and show you our commitment to elevated accommodations and authentic hospitality. Lizbeth Espinoza Director of Operations
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+1
BEDBUGS. Do NOT stay at this JW Marriott. We stayed May 13 to 14 2022 and when we woke up in the morning I had been bitten by bed bugs. Photos of one of the bedbugs we caught and the bites it left. Now hotel management is denying this ever happened and won’t reimburse for the stay… Terrible experience, do not come here unless you want bedbugs yourself.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Jun 6, 2022
Dear Blade V, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing your concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. As previously discussed, the room you occupied was professionally inspected as a precaution, and it was confirmed there was no activity found. Lizbeth Espinoza Director of Operations
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JW Marriott Miami is located in a great area in Brickell Ave. The hotel offers the level of class of JW Marriott, wonderful breakfast, very clean and comfortable. What makes this hotel extra attractive is the staff and the level of service they provide to make your stay a memorable stay. My last stay was in May and looking forward to my next stay. Every member of staff goes beyond call of duty to serve you. I had a pleasure of meeting a new employee Ms. Girandi Calunga, guest relation manager, Ms. Fleur , front supervisor, Mr. Cory front desk and Mr. Ricardo, embasador representative. These employees show incredible hospitality and the reason, i will return to this hotel.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Jun 3, 2022
Dear fredkalantari, It was a pleasure welcoming you back to the JW Marriott Miami and we loved reading your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will definitely share your kind words with the associates you mentioned and thank them personally. Moreover, we are also glad to know you loved our convenient location, comfortable accommodations, and the delicious breakfast we serve. Thank you again, and we look forward to having the opportunity to welcome you back soon. Lizbeth Espinoza Director of Operations
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Extremely dated JW. This Marriott is not the standard of the JW franchise. As it is a regular Marriott with the initials on the outside. Very few amenities in room and decor is old and tired. On the plus side the pool is very nice and is close to some nice restaurants. I do not feel it is worth the cost. Especially when you are expecting the service and amenities of a JW.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Apr 20, 2022
Dear Merry1traveling, Thank you for your review. We strive to offer our guests authentic and enriching experiences; therefore, we are disappointed that we did not meet all of your expectations. We appreciate your valuable comments, as we are always in pursuit of elevating our services. Please accept our apologies, and we hope to have another opportunity to show you our commitment to crafting quality and seamless visits. Lizbeth Espinoza Director of Operations
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Very friendly staff at reception ready to be flexible with special needs, nice set of restaurants, and well located on Brickell Ave. The only improvement opportunity is the gym, that is very small and has very basic equipment. Other than that great place to stay.
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Apr 18, 2022
Dear Rodolfo S, It was a pleasure hosting you at JW Marriott Miami. We are glad you were pleased with our devoted associates, inspired surroundings, and dynamic location. We value your feedback and look forward to your next visit. Lizbeth Espinoza Director of Operations
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Let's start with my room not being ready upon check-in. The room carpeting looked like it was still from the 1970s and had a musty smell to it. Updates are desperately needed! Elevator key only allowed me to go to my floor and community floors, even though I was there on business and would sometimes need to be on colleagues' floors. Paid for highest speed WiFi, couldn't get connected to it. Was told someone was coming right up to help, nobody ever showed. Completely ruined a business pitch I was doing. Ordered room service a couple of times, and both times order was not complete. And the worst was that I had left a couple of shirts in the closet (yes, my fault) and when I called to see if there was a lost and found they had no information. Was told they would check with head of housekeeping and someone would get back to me. No one got back to me. Terrible, terrible experience!…
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Date of stay: March 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Apr 5, 2022
Dear C462CJmarkp, First and foremost, we want to thank you for your feedback. We are disappointed our hotel did not meet all your expectations. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. Furthermore, we regret the unfortunate incident of leaving your clothes behind. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Lizbeth Espinoza Director of Operations
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Quick business trip to Miami made me stay here, Marriott loyal here so opted this property, amazing location, service and amenities, the only thing I didn’t like was that my room type was not available and the rate was extremely high due to some city events going on, nonetheless the rest made up for it.
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Apr 2, 2022
Dear NYCtraveler202020, Thank you for your loyalty to our brand and for choosing JW Marriott Miami while you were here for a business trip. We are delighted we could craft an enriching experience for you with our superior location, brilliant amenities, and authentic hospitality. It will be a pleasure to relay your kind comments to our associates. However, we regret not meeting some of your expectations and any frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability, but sometimes it is not possible. We are grateful for your feedback and hope to host you again on your next visit to our area. Lizbeth Espinoza Director of Operations
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Excelente service upon arrival from the supervisor jesus greeted very nicely at valet door very nice very good very attent with parking my car awsome warm service from Jesus at door entrance definitely a place to re visit and come back to love it
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at JW Marriott Miami
Responded Mar 17, 2022
Dear Nelson R, Thank you for choosing JW Marriott Miami and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with Jesus and thank him personally. Thank you again, and we look forward to having the opportunity to welcome you back soon. Lizbeth Espinoza Director of Operations
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PRICE RANGE
$268 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott miami hotel miami, miami jw marriott, marriott miami, miami marriott
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
296
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Claim Your Listing Frequently Asked Questions about JW Marriott Miami
Which popular attractions are close to JW Marriott Miami?
Nearby attractions include Blue Martini Brickell (0.3 miles), Mary Brickell Village (0.2 miles), and Sweet Caroline Karaoke Bar (0.2 miles).
What are some of the property amenities at JW Marriott Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Miami?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Miami?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Miami?
Conveniently located restaurants include Paperfish, Truluck's Ocean's Finest Seafood & Crab, and Toscana Divino.
Are there opportunities to exercise at JW Marriott Miami?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at JW Marriott Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Miami?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Miami?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (1.2 miles), Barnacle State Historic Site (4.1 miles), and The Fillmore Miami Beach at the Jackie Gleason Theater (4.2 miles).