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JW Marriott Miami

#32 of 119 Hotels in Miami
Certificate of Excellence
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748 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Marlboro, New Jersey
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

The JW name used to stand for something and indicated that the hotel was a premium property over and above the regular Marriott. Well, that is not at all true for this hotel. There is absolutely nothing JW about this Marriott. In fact, it is barely a Marriott. I travel often and am a Platinum Marriott member. This is one... More 

Helpful?
Thank BorisN
Warsaw, Poland
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just a hotel, but not worth 5 stars and prices over 200 euros for a standard room. Carpet with stains. No breakfast. We were going to the diner located in the other tower. Nice outdoor pool. Overall nothing special.

Helpful?
Thank DorotaMalgorzta
Kissimmee, Florida, United States
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Communication is horrid in this hotel. We arrived at 1 pm on Friday to make sure we take advantage of our Gold Elite Status where we can upgrade our room. The lady up front said ok. We left so that I can check in the American Airlines Arena for a conference I attended with my mom. We came back and... More 

Helpful?
Thank Samuel R
Management response:

Dear Samuel R, Thank you for taking the time to provide us with your feedback in regards to your recent stay with us. I truly apologize for the inconveniences you encountered and I would like to speak with you directly regarding these service opportunities. Please feel free to contact me by using my information provided below so we can further... More 

san mateo, ca
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the price of $200 per sat night, it's not worth it. I love the service, big room and the reception area but the room is kinda old, bathtubs faucet is old and almost falls off the wall. Beach is not swimmable and a few blocks away. Location is 6 blocks away from metromover and not too many activities on... More 

Helpful?
Thank sfsaigon
Management response:

Dear "sfsaigon"': Thank you for taking the time to share your feedback. I truly apologize for your dissatisfaction with our hotel. We strive to provide all of our guests with an exceptional experience and this time around we have fallen short. Should your travels bring you back to Miami, I invite you to reach out to me directly and I... More 

Bridgewater, New Jersey
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was excellent and the room was very nice. Although we had to check out by noon on our last day, we were still able to use the facilities until we had to leave at 4:45 pm. The pool area was nice although I wish the bar that was poolside had been open for business. The downside was that... More 

Helpful?
Thank lamoore413
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The lobby area is well designed, especially when you have to wait for others to arrive. The staff is beyond attentive and helpful, making sure that you don't need anything. One gentleman even offered to get coffee for me while I waited. Service was impeccable and I would definitely stay here again.

Helpful?
1 Thank Michelle G
Atlanta, Georgia
Level Contributor
143 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The sure know how to treat their guests at the JW. Only been there a few times but each and every time the entire staff makes you feel welcome. It starts when you drop off the car and continues throughout your stay with them. The location is also great if visiting the Mary Brickell village area.

Helpful?
Thank Tonycp55
BZayas, Guest Relations Manager at JW Marriott Miami, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Miami through the Trip Advisor Review As a value customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

London, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

There is nothing terribly wrong with the hotel, but I would definitely not stay there again given the several small problems we experienced. The internet was on and off several times while we tried to work from the room, the windows are old making the room incredibly noisy even in the higher floors and the service is not very good... More 

Helpful?
1 Thank marcosmenezes
BZayas, Guest Relations Manager at JW Marriott Miami, responded to this review

Good Morning Mr. Marcos Menezes On behalf of the JW Marriott Miami, please accept our sincerest apologies regarding the inconveniences you experienced during your last stay with us We are extremely concerned to note your dissatisfaction with the Hotel Overall, we have addressed the issues at hand with the respective Department Manager and we are working diligently to correct any... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2016

Recent business trip to Miami was once again successful due to JW Marriott brand facilities and superior customer service. The staff was excellent at all levels - especially the front desk team led by John Zuniga, Manager and Yanique Fdagents.

Helpful?
Thank James B
BZayas, Guest Relations Manager at JW Marriott Miami, responded to this review

Dear Mr. James, Thank you for sharing your experience at the JW Marriott Miami through the Trip Advisor Review As a value customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

Upgraded to a suite while traveling for business. Room was very large and spacious. Nice sized balcony and an extremely comfy bed. Bathroom was huge! All staff member that I had contact with were kind and courteous. I would definitely recommend. One of the nicer JW Marriotts that I've stayed in.

Helpful?
Thank EricaLynn88
BZayas, Guest Relations Manager at JW Marriott Miami, responded to this review

Dear Erika Lynn, Thank you for sharing your experience at the JW Marriott Miami through the Trip Advisor Review As a __VALUED CUSTOMER/Non Reward Member MEMBER__, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Babysitting

Additional Information about JW Marriott Miami

Address: 1109 Brickell Ave, Miami, FL 33131-3101
Location: United States > Florida > Miami > Downtown
Price Range: $163 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott
Hotel Style:
#9 Spa Hotel in Miami
#13 Luxury Hotel in Miami
#14 Romantic Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
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