JW Marriott Miami
1109 Brickell Ave, Miami, FL 33131
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About
#67 of 156 hotels in Miami
Location
4.2
Cleanliness
4.4
Service
4.1
Value
3.7
GreenLeaders GreenPartner
The JW Marriott Miami has received numerous recognition's including, Best Design Award by Marriott International, Overall Guest Satisfaction Award, Connoisseur's Choice by Resorts & Great Hotels, and the Wine Spectator Award 2007-2014. Being selected One of the World's Best Business Hotels by Travel & Leisure Magazine is one of the most recent accolades. The JW Marriott Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Dine at La Terraza Cafe and Bar, a casual fare with an array of options to choose from. Relaxation is as close as the luxurious spa and the unique stainless steel pool.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Location
98Great for walkers
Grade: 98 out of 100
179Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
1109 Brickell Ave, Miami, FL 33131
Getting there
Financial DistrictMiami Metromover4 min
BrickellMiami Metromover5 min
Rental CarsSee rental cars from $14/day
1250Reviews28Q+A100Room tips
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Expensive room rate and food. They know they are renovating rooms why the room rate so expensive and food menu only few selection. No wonder no guests on a busy Memorial Day in this hotel, service are good , but front desk are rude. They need this hotel to close
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Miami
Responded 6 days ago
Dear mj_2669, Thank you for choosing our hotel for your recent stay. We were disappointed to read our accommodations did not provide the value for which you were hoping. Your feedback is essential as we continually focus on advancing our guest experience. We are also sorry for the poor service you received from our front desk associates. Your valuable comments will be addressed with the appropriate individuals in keeping with our commitment to inspired service. Furthermore, we have taken note of your feedback regarding our food choices; we always appreciate hearing from our guests and learning what would enhance their visit. We hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The statement 'employees deal with complaints well' is not meant as a compliment. It should prompt the question 'why are complaints happening in the first place?'. The hotel is currently going through some renovation work. Not a problem as all hotels experience this at some point and the hotel has been quite transparent in disclosing this on its website. Should I really need to complain though about drilling right above my head at 7:30am? The drilling stopped as soon as I called reception, but drilling should not have been occurring above occupied rooms at 7:30am. The construction noise continued for the next few days, but was not too intrusive so I was patient and thought 'oh well .... one of those things'. My patience ran out though when power was cut to my room ..... 'twice'. At that point I requested a room change, which was accommodated without fuss and with apologies (I was upgraded .... for which I thank you). I cannot fault the way in which it was dealt, but .... again .... it is not a situation that should have arisen. I should not have to complain about construction work cutting the power to my room. One thing that really annoyed me was a back office associate hanging up on calls. Due to my work there were times I had to eat in my room (I did get out and enjoy Miami at other times .... I promise). I therefore called the 'at your service' line which goes through to the back office behind reception. The first time my call was either disconnected or the associate hung up. I called again ..... same thing. The third time she did not disconnect the call but let it ring until she was able to answer it. At that point I was pretty p'd off so told her not to bother. I fully appreciate that people can be busy, but ask yourself, should she: a - pick up the phone and say "I am so sorry I am currently dealing with another guest, I will be with you momentarily", or b - pick up the phone and say "I am so sorry I am currently dealing with another guest, I will call you back within the next 5 minutes", or c - ignore the guest and disconnect the call like you would in a budget motel. When I complained it was explained that 'she was new'. You should not have to train people on common sense. She also neglected to inform her manager that she had disconnected my call twice before answering it. I do not pay over $500 a night (including taxes) to get an associate disconnect my calls. Just a little tip about concierge rooms. A concierge room gives you access to the concierge lounge. The canapes and snacks from 5pm are pretty good, but that really is the only benefit. Apart from water and sodas, all drinks have to be paid for. This may be the norm in Miami, but when we have stayed in concierge rooms in Australia, Asia and also on US cruise lines, drinks tend to be complimentary. I am not talking about drinking enough to sink a battleship ...... but a complimentary glass of wine or two for concierge guests wouldn't kill you. This may be the norm for Americans .... but those not from the US may like to take note. The concierge room is also completely soulless. I would happily forgo a free breaded shrimp and buy my wine in a bar outside with atmosphere. Other minor issues like a $50 a day parking fee being added to my bill for a car I did not have and did not park. The employees are all gracious and polite, but the problems at this hotel are more the fault of senior management rather than frontline staff. Frontline staff deal with complaints wonderfully ...... but the point is that the complaints shouldn't be happening in the first place. Would I stay here again ...... NO.…
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Keisha Coward, Owner at JW Marriott Miami
Responded 1 week ago
Dear peterm199, We missed several essential opportunities, and we are disappointed, as you rightly were. It is always our passion to provide enriching experiences with attention to craft and detail. We are sorry for letting you down. We are disappointed that our current re-imaging impacted your stay. We work hard to keep disruptions to a minimum, and we appreciate your patience. Furthermore, please accept our apologies for the situation related to the power cuts and your calls for assistance not being answered by one of our associates. Your valuable comments will be addressed appropriately. On a slightly positive note, we are glad you liked the dedicated spirits of the other associates you interacted with and that you were allocated another room promptly. We hope we can welcome you soon. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
super expensive. Food options not good. rooms were very dark, needed additional maintenance and internet service wasnt good. i think there are better options available for this price. would not recommend.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Miami
Responded 2 weeks ago
Dear sandrabch, Thank you for evaluating your stay with us. We want to extend our apologies for the concerns you had with your room and our internet service. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we are grateful for your comments. We are also working with our provider to make sure our connection is operating as it should. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area. We hope to have another opportunity to show you our commitment to crafting quality and seamless visits. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cesar was not accommodating for a premium stay I would expect that a bartender would be friendly but he was not. Looks like there’s an alternative Ritz and JW here and I’ll be spending my time there. We will not be coming back. He was direct and not what I expect from Marriott service.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Keisha Coward, Owner at JW Marriott Miami
Responded 2 weeks ago
Dear IzJones, We apologize for the behavior of our associate and thank you for informing us of this instance. We understand your disappointment, and your feedback is being reviewed with the team member. We appreciate your patience and hope you will change your mind and give us another chance to regain your trust. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, I want to express my uncomfortable situation and paying a monthly fee for this service is pretty concerning. I use the gym every day to exercise, even though many times the machines are not working. Now, for the past 10 days, they have had only one working shower, and the other one, which has been out of order for a month, only has boiling water without cold water functioning. The cleanliness level is average, and the temperature in the equipment area, which used to be suitable for exercising, is now too hot. Every day, the quality keeps decreasing. I hope to see some improvements soon!
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Miami
Responded 3 weeks ago
Dear micaelarg, Thank you for sharing your review. We appreciate you choosing us to be your fitness partner, but we are truly sorry for the issues you outlined. We value your feedback and will work diligently to improve upon these areas. Thank you again, and we would love for you to visit us as you have always done regularly. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a good location but service has been on a steady decline over the years at this property. Your Bonvoy status isn’t worth much here, as is the case in most Marriott/Bonvoy properties these days. The pool deck is nice as is the lobby bar, but its in Miami, there are many hotels that are much nicer and newer. Unless you need to be in this specific location, there are better options in the area. I ate at the second floor restaurant and mentioned to the person who appeared to be running the bar/restaurant that they should let customers know as a courtesy that they are automatically charging 18% gratuity like most businesses do in Miami. He began to tell me that I must not travel much because it is common practice all over. I laughed and told him that I have been Ambassador elite or equivalent for over 15 years and have been to over 60 countries. But he continued to argue with me after I tried to stop the conversation. At check in, I asked about an upgrade and was offered a “different room in the newer part of the hotel.” I asked if this was an upgrade and the response was that it was a different room. So just semantics to appease me. He also had no idea what my status was until the end of the check in process when I asked about a possible upgrade. I should never even have to mention it or ask. That’s how it used to be….pre Bonvoy.…
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Date of stay: April 2023Trip type: Traveled on business
Room Tip: The pool is nice/cool but good luck getting food or drink there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Miami
Responded 5 weeks ago
Dear SALVADOR A, Thank you for your loyalty to our brand and for taking the time to post your evaluation. While we appreciate your consistent support for our hotel and your comments about our location, we are sorry you did not receive the genuine, attentive, and warm service we are known to deliver. We regret the answers you received when inquiring about the room upgrade and the gratuity. Your comments will be shared to ensure we focus on preventing such concerns. We hope you will stay with us again so we can provide the enriching experience you deserve. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was the first time I stayed downtown MIA. We had to change our flight from Fort lauderdale and the only flight was from MIA. We decided to stay near the airport to make the communte easier. They did not disappoint us! From the time of check in the front desk was very helpful. We requested extra towels and they came quickly. The service is top rate I work in the industry and would be the first to point out any improvements. Jason the night audit was great as we checked out at 4 am and was hel[ful. Got our car fast also It is close to Bayfront park. The fresh market is in waliking distance as well as other places to eat. I would suggest take the walkway along the water not the street as you get a much better view. Plan on going back for two nights so we can attend some of the places to visit.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: close to alot to do
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Miami
Responded Apr 24, 2023
Dear joefocht53, Thank you for your lovely review of your stay at JW Marriott Miami. Our superior location in the heart of Brickell, Miami's hot destination for dining, shopping, and nightlife, offers our guests an enriching retreat to explore Miami. It is also a pleasure to read you enjoyed our seamless, authentic hospitality, and we will certainly share your warm remarks with our associates, particularly Jason. We appreciate your business and look forward to your return visit. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Haven't been to Miami in many years and needed a place for one night. Brickell area was perfectly fine, kind of equidistant to the areas we wanted to go to. It is kind of a "scene" there on weekends, but we didn't care. Hotel was very accommodating with our requests, and staff was attentive and friendly.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip:
Streets get pretty crowded weekend evenings if you're driving in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Miami
Responded Apr 22, 2023
Dear Valued Guest, Thank you for being our guest at JW Marriott Miami. It is rewarding to know you had a great time here and that our dedicated associates helped to craft a seamless experience during your visit. We look forward to having you as our guest again. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My children and I stayed here for 1 night and it was terrible. At check in the staff were not especially friendly and for the most part it was difficult to speak to a member of staff that could be of any help with the issues we were having. We were looking forward to some sleep as we had been travelling and were awaiting a long flight home the next day. We were woken just after 7am to hammering, sawing and drilling in the room above us. I called reception to see what was happening. They were reluctant to explain it all and didn’t want to provide details, apologised and said they would sort it out as I explained my son had been feeling unwell and needed to sleep. The noise continued and on calling reception again nobody answered, no doubt as they didn’t want to have to deal with another complaint. When I got through some time later I was told the manager was ‘working on it’, but the noise only stopped momentarily and at that point we got up and went out as it was more relaxing than staying in our room. The cleaning staff also decided to have shouty conversations down the corridors first thing in the morning, making it even less relaxing (if that was possible). In addition to the noise, the Wi-Fi was down for the whole second day before we left and even the Wi-Fi in the lobby worked intermittently. Points are being issued back to us but really poor customer service; there was no apology or checking to see if issues were resolved and we got the feeling the staff really didn’t care at all. My advice would be avoid, avoid, avoid! A hotel should be a place where people can get some decent sleep undisturbed and you certainly won’t find this here.…
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Miami
Responded Apr 13, 2023
Dear Discover31281298453, Thank you for choosing us and for your candid review. We strive to provide exceptional service to every guest; therefore, we are disappointed this was not your experience. We sincerely apologize for the noise issues you had with your room and even more that we did not resolve this to your total satisfaction. Our goal is to provide accommodations conducive to a peaceful night's rest, so we are sorry that your sleep was disrupted. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We also regret the internet connectivity issues you had during your stay. For any hotel, there is never a good time to have service interruptions, so we are sorry for this inconvenience. We are working with our provider to make sure our connection is operating as it should. We hope you and your family will give us another chance to provide you with the comfortable and restful visit you deserve. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for two nights prior to a cruise. Beautiful lobby. Great location. Room and bathroom were fine. The pool area was exceptionally beautiful - but most of it was in the shade by mid-afternoon. There were a couple of dining options onsite. The waitress in the lobby bar (where we had drinks and bar food for dinner) was exceptionally nice. We really liked this hotel - but felt it was very expensive. Would recommend and stay again if we could get it at a better price.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Miami
Responded Apr 2, 2023
Dear kd2226, On behalf of all of us here at JW Marriott Miami, thank you for the nice review. We are pleased you enjoyed our ideal location, excellent accommodations, and premium amenities. Thank you again for recommending us to future guests, and we look forward to providing you with another enriching experience soon. Keisha Coward Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$259 - $371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott miami hotel miami, miami jw marriott, marriott miami, miami marriott
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
296
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Frequently Asked Questions about JW Marriott Miami
Which popular attractions are close to JW Marriott Miami?
Nearby attractions include Blue Martini Brickell (0.3 miles), Mary Brickell Village (0.2 miles), and Candela Bar Brickell (0.1 miles).
What are some of the property amenities at JW Marriott Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Miami?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Miami?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Miami?
Conveniently located restaurants include Paperfish, Truluck's Ocean's Finest Seafood & Crab - Miami, and Baires Grill.
Are there opportunities to exercise at JW Marriott Miami?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at JW Marriott Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Miami?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (1.2 miles), Barnacle State Historic Site (4.1 miles), and The Fillmore Miami Beach at the Jackie Gleason Theater (4.2 miles).
Is JW Marriott Miami accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.