Staff and room were excellent. The pool was relaxing and quiet. The food by the pool was nice and servers were very attentive. The spa was FANTASTIC - the shower heads they use at the spa were so nice I actually bought one for my own home. This place is a gem and I can't wait to return.
Our stay at this Ritz Carlton property was amazing. The entire team, especially Julissa Ramirez, Front Office Manager, provided excellent service with a great attention to detail even during an amazingly busy family weekend. The property and spa amenities are stellar. Great room and view. I very much recommend this property and we very much look forward to our return visit!
We had a great stay and the staff is very helpful and friendly. The pool was great. Our room was very nice. Walking distance to many nice restaurants. Very clean. We arrived early and had no trouble checking into our room upon arrival
Amazing service and extra special graduation! 2 thumbs up for the Ritz team with special kudos to Yasmin and Marcella who went the extra mile to help us celebrate our U Miami graduation! They brought their OWN decorations and window pens to decorate the room for our son! Wow! I hope management recognizes these amazing women! We are Ambassador level Bonvoy members and we’re beyond impressed!
We were staying at the hotel to attend our son's graduation. The hotel was very busy because of the graduation. Since I had booked the room so far in advance, I was hoping for a better room when we checked in. I spoke to Julissa at the front desk and she was able to get us into a better room that evening. When she found out we were there for graduation, she arranged to have Yasmin at the concierge decorate our room for our son. The decorations were OVER THE TOP great!! Julissa gave me her personal cell phone and checked in with me several times during our stay to make sure we were happy with the room and the decorations. Yasmin also followed up with me to make sure my son liked the decorations. They really made our stay and the occasion more special for us!
The hotel is empty on a Sunday night, and I am here for business for three nights. They stuck me in Room 419, which has to be the absolute worst room in the whole property. I am platinum and will probably be titanium this year. Room 419 is less than six feet above several heating / cooling machines that whir like you are in a wind turbine. (I have a video of the horrible noise.) The headboard is against a draped window. (Picture below.) For an hour, I rolled around trying to sleep until I called to demand a new room. Room 419 has no business being a room and should be a storage closet. (And when I called, I had to use my cell phone because the phone wasn’t working.). The front desk knew what my night was going to look like. I last stayed at this hotel in February and had a lovely experience and spent a good chunk of money. After being less than helpful and offering me the “option” to move, the front desk clerk said she found another choice. She brought up a key. No apologies for putting me in this situation, just claims of ignorance. As she has me open the new room, she sheepishly tells me that it is an accessible room. You have got to be kidding me, I said. The only two rooms were that one and this one? Of course, there were lies about not knowing what was available when I checked in. (I checked in online at 3 pm.). Yes, in a completely vacant hotel, these are the only two rooms available of the kind that I had to book — through my job and corporate rate. For the unaware, platinum means an upgrade when available. Again, the hotel is obviously close to empty. Except for my neighbor who is blaring some action movie — but that is better than a wind turbine. I am in my pajamas (short shorts and a tank top) with no bra. My stuff is unpacked. I throw all of my stuff together, pissed that I was supposed to be asleep already for a stressful week ahead. Now I am wandering the halls with my alarm going off in four hours. Not Ritz-Carlton behavior. Absolutely unacceptable. If it weren’t midnight, I would be heading for the door. And remember — Room 419. This is why I started staying at Hyatt’s.…
Definitely not your usual high quality Ritz Carlton. Room not cleaned until after a 5:00pm call from us to the front desk. Our room was missing a lamp, robe, and was not fully stocked upon arrival. We have stayed at numerous Ritz Carlton hotels, and this location doesn’t provide the same luxury or 5 star experience. Arabella restaurant was excellent though. Wish they were open for lunch.
Truly excellent service from end to end, started with Iliels who checked me in at night who was wonderful, ended with the events team seeing me come out with my luggage and helping me with it, and being greeted by the manager Jackie on the way out. Really excellent team. I stayed at the Ritz Carlton South Beach during Art Basel and was very very unhappy with the service. Every guest I met there were unhappy as well. What a contrast. Great property if you want to stay in a Ritz Carlton in Miami.
I had a great stay at this Ritz Carlton location. I encountered some minor difficulties during my stay but Kevin and the front desk team went above and beyond to resolve the situation and ensured that my stay was perfect. Thank you for the great service and I will definitely come back on my next trip in Miami!
This visit was my first at a Ritz Carlton brand hotel. The neighborhood is nice and it's a short walk from the Coconut Grove Metrorail station and was only about a 20 minute ride from the Miami airport. The room was spacious and the bed/sleep quality was excellent. Kevin checked me in and provided great service and Dominique from the Front Desk was also personable/helpful. I had a manicure/pedicure from Ms. Nancy in the Spa and she is just wonderful. I'd definitely return to this hotel.