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The Ritz-Carlton Coconut Grove, Miami

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3300 SW 27th Avenue, Miami, FL 33133-5305
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (243)
Room & Suite (123)
Dining (47)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Coconut Grove, Miami
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 153 hotels in Miami
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of Miami, Florida's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, our luxury resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Desk
Dining area
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, French, Spanish, Chinese and 1 more
936Reviews17Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Howard M wrote a review Jan 4
Philadelphia, Pennsylvania16 contributions19 helpful votes
This hotel is in good condition but the service is not close to a 5 star hotel. All food and drink services at the hotel close exactly at 10pm. I asked the front desk at 10:03pm if it was possible to get a drink from the bar to bring to the room and they stated it was not possible as the restaurant and bar closes at 10pm but I could try to enter the restaurant but it would probably be locked. It is also worth noting that there were still a number of customers in the restaurant. I asked if there was any additional help she could provide and she walked away not saying anything else rudely.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from Jackie Camarena, Other at The Ritz-Carlton Coconut Grove, Miami
Responded 1 week ago
Dear 409howardm, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of service and genuine care to our guests our number one priority, I sincerely apologize for failing to meet your expectations. Please know that I have shared your feedback with our Leadership at the Front Desk to ensure the necessary steps are taken to prevent this experience from reoccurring in the future. I would welcome the opportunity to speak with you further and to take steps to restore your trust in our hotel. Please let me know if there is a convenient time I may contact you. I hope you choose to stay with us again when your travels bring you back to the area. Kind Regards, Jackie Camarena Assistant Rooms Executive
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Tom E wrote a review Nov 2021
1 contribution3 helpful votes
When you stay at a Ritz, and pay Ritz prices, you expect certain things to be taken care of. Here, everything is hard, and the service is terrible, not because they don't care but because they're incompetent. Room service ordering was impossible because the woman who took our order literally understood NO English. So after 1 hour wait, got wrong things, except for "chicken soup" that literally had no chicken in it. Also 5p tried to get a Diet Coke - simple request. Impossible. No restaurants are open so we can't make that happen. Do yourself a favor and avoid this hotel.
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Date of stay: November 2021
3 Helpful votes
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Response from Yaniris Cruz, Other at The Ritz-Carlton Coconut Grove, Miami
Responded Nov 22, 2021
Dear Tom E Thank you for taking the time to write a review on Trip Advisor of your recent visit to our Hotel Ritz Carton Coconut Grove. We appreciate you taking time to provide us with this feedback and kind praise of our facilities. At the same time, we apologize that we did not meet your expectations. Our goal is to provide genuine and personal service to every guest and we deeply regret that this was inconsistent during your time with us. We would greatly appreciate the opportunity to discuss your experience and invite you to please contact the Executive Office at 305-644-4680 at your convenience. We look forward to welcoming you back to our beautiful resort in the near future!
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Jukka wrote a review Nov 2021
Nashville, Tennessee1 contribution2 helpful votes
Is this The Ritz or the hood? They really make you fully feel that you’re in the middle of someone’s hustle. This “hotel” is nothing but someone’s hustle. Maybe a side-hustle. Unbelievably loud and obnoxious. Staff has apparently zero training in hotel/restaurant business. You can hear absolutely everything that’s happening in and outside to the point where the only relevant question becomes; Is this building actually safe? Maybe if people would travel a bit more internationally they would realize how they’re being played by their own people right here in the US. Never again.
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Date of stay: November 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Yaniris Cruz, Other at The Ritz-Carlton Coconut Grove, Miami
Responded Nov 22, 2021
Dear Road5622689647 Thank you for taking the time to write a review on Trip Advisor of your recent visit to our resort. We appreciate you taking time to provide us with this feedback and kind praise of our facilities. At the same time, we apologize that we did not meet your expectations. Our goal is to provide genuine and personal service to every guest and we deeply regret that this was inconsistent during your time with us. We would greatly appreciate the opportunity to discuss your experience and invite you to please contact the Executive Office at 305-305-644-4680 at your convenience. We look forward to welcoming you back to our beautiful resort in the near future!
Read more
Anna wrote a review Oct 2021
1 contribution3 helpful votes
Recently stayed here for a family wedding. The Pros are: very nice and accomodating staff. Walking distance to nice restaruants and shopping in the Grove. Food was good. Rooms we clean and housekeeping was wonderful. Cons- Very loud, walls are paper thin and you can hear everything. Our "city view" was of a large construction crane. Restaurants had a condensed time frame of availability. Some not open at all. We received a wedding package discounted room, but not sure I would stay there again and pay the regular price. The Ritz was not like other Ritzs we have stayed at.
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Date of stay: October 2021
Value
Rooms
Service
3 Helpful votes
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Response from Yaniris Cruz, Other at The Ritz-Carlton Coconut Grove, Miami
Responded Nov 22, 2021
Dear G4443Tannes Thank you for taking the time to write a review on Trip Advisor of your recent visit to our Hotel Ritz Carton Coconut Grove. We appreciate you taking time to provide us with this feedback and kind praise of our facilities. At the same time, we apologize that we did not meet your expectations. Our goal is to provide genuine and personal service to every guest and we deeply regret that this was inconsistent during your time with us. We would greatly appreciate the opportunity to discuss your experience and invite you to please contact the Executive Office at 305-644-4680 at your convenience. We look forward to welcoming you back to our beautiful resort in the near future!
Read more
hzwest1 wrote a review Sep 2021
Central Florida, Florida14 contributions
I stayed there with friends, we booked two rooms and we both loved it. Great service especially by Christian at the front desk, he was very pleasant and helpful. The rooms are nicely decorated and it has all the amenities needed. We ordered room service and the food arrived quick and it was really good. My only take is the pool area, it can use some enhancement.
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Date of stay: September 2021
Value
Location
Service
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Response from Yaniris Cruz, Other at The Ritz-Carlton Coconut Grove, Miami
Responded Nov 22, 2021
Dear hzwest1 Thank you for taking time and give a great feedback about our facility I hope to see soon!
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PRICE RANGE
$394 - $743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton coconut grove, miami hotel miami, coconut grove ritz carlton, ritz coconut grove
LOCATION
United StatesFloridaMiamiCoconut Grove
NUMBER OF ROOMS
115
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Frequently Asked Questions about The Ritz-Carlton Coconut Grove, Miami
Which popular attractions are close to The Ritz-Carlton Coconut Grove, Miami?
Nearby attractions include CocoWalk (0.3 miles), Cinepolis (0.3 miles), and Kenneth M Myers Bayside Park (0.2 miles).
What are some of the property amenities at The Ritz-Carlton Coconut Grove, Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Coconut Grove, Miami?
Top room amenities include a flat screen TV, a desk, and a dining area.
What food & drink options are available at The Ritz-Carlton Coconut Grove, Miami?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton Coconut Grove, Miami?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Coconut Grove, Miami?
Conveniently located restaurants include Bombay Darbar, Peacock Garden, and The spillover.
Are there opportunities to exercise at The Ritz-Carlton Coconut Grove, Miami?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton Coconut Grove, Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Coconut Grove, Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Coconut Grove, Miami?
The staff speaks multiple languages, including English, Spanish, French, German, and Chinese.
Are there any historical sites close to The Ritz-Carlton Coconut Grove, Miami?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (4.6 miles), Barnacle State Historic Site (0.5 miles), and Coral Gables Merrick House and Gardens (2.6 miles).