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The Ritz-Carlton Coconut Grove, Miami

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3300 SW 27th Avenue, Miami, FL 33133-5305
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Traveler (241)
Room & Suite (123)
Dining (44)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Coconut Grove, Miami
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 139 hotels in Miami
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of Miami, Florida's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, our luxury resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again.
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Full view
Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Spanish
Hotel links
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dreamweaver2020 wrote a review Mar 2020
Warren, Ohio15 contributions21 helpful votes
This was not our first stay the Ritz in Coconut Grove. We arrived on a Saturday at 1:20 in the afternoon. The hotel had very light traffic and definitely was not full. We booked the hotel through Marriott’s site. As titanium elite members we typically receive a complimentary room upgrade upon arrival, if available and were hoping one might be available as the hotel looked nearly empty. Upon our arrival, Amanda, the front desk manager on duty, assigned a standard room to us on a “high” floor. When we inquired as to a possible upgrade, Amanda told us that there were no “complimentary” upgrades available. However, she did say we could have an upgrade if we were willing to pay $150 over our $550 regular rate. We declined that offer and said that we were surprised there were no complimentary upgrades, especially when the hotel appeared at best half full. Amanda said she was not able to provide a complimentary upgrade but could call her supervisor if we insisted. We asked if she would do so. Amanda then called her supervisor, Rudy, to see if she could offer us a complimentary upgrade. Miraculously they had an upgrade, but we were told that housekeeping would need to clean the room before we could check-in. We were fine to wait briefly and pleased that we had a complimentary upgrade. Amanda said it wouldn’t take long, so we waited in the lobby at a location where Amanda could clearly see us. But after waiting for over ONE HOUR, and Amanda totally ignoring us, we went back to the front desk and inquired as to the delay. This time the manager Rudy was there. He said the room was being taken care of by housekeeping and asked me for my cell number so he could call when the room was ready. I told him that we were going to the pool level to sit and would wait for his call. After over an hour and a half at the pool level with our bags in tow and with no call from Rudy or anyone else from the hotel, we returned to the front desk to try to determine the reason for this 2-1/2 hour delay. We asked for Rudy and were told that he had left for the day. We were naturally quite perturbed. The lady at the front desk knew nothing about our upgrade but informed us that our room was ready. We anticipated that finally we would be taken to our promised upgraded room. However, when we arrived at our room, it was the same standard room that Amanda had originally assigned to us at 1:30. (see picture) In our standard “deluxe” room was a handwritten note from the Executive Assistant Manager, Aurelien Saint-Gal saying if we needed anything, he was “at our service”. Unfortunately, that was the furthest thing that the Ritz Carlton Coconut Grove was interested in providing. Service is caring about your guests. It is not writing a note to offer good service and then ignoring or neglecting your guests. It is not offering a simple suite upgrade and then pretending to have housekeeping prep the room. It is not giving your staff authority to please your guests, and then not training them on how to use it. Instead have your guests hold their own bags, leave them on a 100 degree day without as much as a glass of ice water, ignore them in your lobby because acknowledging them might require an explanation. Have them wait for their room for over 2-1/2 hours without as much as a promised phone call. And then make sure your manager doesn’t pass on any of his commitments to the person at the front desk or write any of them down on the room record and then promptly have him leave the hotel. Apparently, this is the new normal for “at your service” at the Ritz. Naturally we were very disappointed with our room and the entire waste of our afternoon. We had checked in with the front desk at 1:30pm and now at 4:00pm we were back at our starting point. At this point enough was enough and we let the front desk clerk know we would not be staying the night at this hotel. Amanda happened to be standing at the front desk talking to some co-workers while this occurred. She did not even bother to offer an apology or take any responsibility. She simply ignored us. We are frequent travelers. Over 1000 nights in Starwood and now Marriott hotels. Further, we never, ever complain. This is the first negative review we have ever written. We have stayed at the Ritz Carlton hotels all over the world and NEVER had such horrible service. If the Ritz Coconut Grove chooses to not provide upgrades to its so-called titanium elite guests, then perhaps they should have a sign that says Marriott rules do not apply at this hotel. The very poorly trained staff and poor attitude at the front desk, combined with the total lack of communication between staff members resulted in an experience that was unforgettable. We would expect better service at Motel 6, let alone the Ritz Carlton. But there was a happy ending to this story. On our departure, we immediately booked a room through American Express at the Four Seasons in Miami. A lovely hotel. And to no surprise to us, we checked in and immediately received an upgrade to a suite and free breakfast. Neither of which were offered to us at the Ritz. The Four Seasons front desk made these arrangements without us even requesting an upgrade. Such a delight. Fortunately, there are many other lovely hotels in the area that appreciate frequent guests. Unfortunately, the Ritz Carlton Coconut Grove isn’t one of them. Stay somewhere else.
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Date of stay: March 2020
Location
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Room Tip: book another hotel
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11 Helpful votes
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions121 helpful votes
I found the perfect hotel for visiting Miami.The location is convenient. The decor is cool and classic and there is a lovely scent everywhere you go. The place is very close to the beach and has a nice pool. Typical Ritz service which is great as usual
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Date of stay: October 2019
2 Helpful votes
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Response from RCCGM3300, Manager at The Ritz-Carlton Coconut Grove, Miami
Responded Mar 18, 2020
Dear theguyfromthatonebar, Thank you so much for your terrific comments! Our exceptional service, thoughtful amenities, and excellent accommodations provide an oasis for our guests here in our exciting city, and we are delighted to have exceeded your expectations! It was our pleasure serving you, and we look forward to welcoming you again at The Ritz-Carlton Coconut Grove, Miami whenever your travels bring you to our little oasis! Warm regards, Aurelien Saint-Gal Executive Assistant Manager
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Trav3000 wrote a review Mar 2020
Madrid, Spain19 contributions16 helpful votes
I get it. Hotels prefer guests paying for their stays. But as a Bonvoy Ambassador, I got that level after spending 20k a year on the company, so I did pay my money on most of my stays. But sometimes, you know, I also do book on points. And if my experience is good, maybe the next time I'm in the city I will book your hotel and pay for it. That's what points are for. Last year I booked a half-week stay at the Ritz-Carlton Kyoto and the service and hospitality was sooo good I wouldn't hesitate to be back and pay t he full fare again. Not at the Ritz-Carlton Coconut Grove, Miami. The first thing I got a couple of weeks after booking my reservation was an email. It was not a welcome letter, or what can I do to make your stay better, but an informative email telling me I would be charged 857 USD if I did cancel without of 2 days notice or didn't show up (plus loose all the points in the reservation). That was welcoming! Then the check-in day at the hotel arrived. The staff wasn't rude at all. They simply showed they didn't want us there and tried not to spend more than a minute of their time with us (even if there wasn't anybody waiting to check in behind us fyi): - They didn't acknowledge my Marriott Bonvoy Ambassador status - They just gave me the keys and that's it - They didn't ask if I wanted points or welcome gift - I had to ask if I was upgraded and told no because there wasn't any availability - I had then to personally ask for a late check out. This one they couldn't refuse, so the lady took my keys with a face of "why are you still here" and reprogrammed it to have my late check out. Then told me that bonvoy privileges vary by property and they didn't offer anything. So yeah, I don't get it. I spend more than 20k USD on Marriott properties a year, I get they don't want point reservations, but at least they should give what you're entitled to without having you to ask or change their faces.
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Date of stay: February 2020
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Trip type: Traveled on business
Room Tip: don't book it on points!
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6 Helpful votes
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Response from RCCGM3300, Manager at The Ritz-Carlton Coconut Grove, Miami
Responded Mar 3, 2020
Dear Trav3000, Thank you for your recent review and constructive comments regarding your current experience during your visit with family. We truly value your Ambassador Elite status and loyalty to our brand. I am extremely disturbed and sorry to hear of the disappointments you described. Your constructive feedback is appreciated and serves as a valuable tool to improve our service delivery and you can be assured our future will be guided by your helpful observations moving forward. Thank you once more for sharing and we hope you will give us the opportunity to welcome you back sometime in the future and provide you with the luxury service you have deservedly come to enjoy and expect. Sincerely, Aurelien Saint-Gal Executive Assistant Manager
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atraveler300 wrote a review Mar 2020
Miami, Florida75 contributions26 helpful votes
sun brunch- hotel restaurant -food is good have had brunch at ritz on key biscayne-much better-same menu. Had to wait 30 minutes for coffee to be brought-service was lacking to say least. 20 minute before we left, 5 people literally stood behind our chairs waiting for the table-how did they let this happen they should have keep them in a waiting area? not good
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Date of stay: February 2020
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Room Tip: don't go to restaurant
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2 Helpful votes
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Response from RCCGM3300, Manager at The Ritz-Carlton Coconut Grove, Miami
Responded Mar 3, 2020
Dear atraveler300, Thank you for visiting The Ritz-Carlton Coconut Grove, Miami and providing your honest feedback on TripAdvisor. You are absolutely correct, the experience you received should have happened along with the frustration you reported and experienced while in house. This definitely is not the luxury experience that we strive to provide to our guests. Your feedback is very important to us. Please know that my team and I are following up as we speak on your mentioned concerns to avoid any reoccurrences. If you wish to speak further or have any other feedback, please do not hesitate to contact me directly. I appreciate for giving us this opportunity to look into ways of improving our Ritz-Carlton experience. Thank you once more for your comment and we hope there will come an opportunity to welcome you back. Warm regards, Aurelien Saint-Gal Executive Assistant Manager
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travelpro11559 wrote a review Feb 2020
Berlin, Germany3 contributions
This is a Great Hotel. It feels like traveling and being at home. This is the Best location in Coconut Grove. The service is Amazing. The Pool is Amazing. It is sort of cool that part is Hotel and part is Residence. The Facility and Service is Outstanding.
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Date of stay: January 2020
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Response from RCCGM3300, Manager at The Ritz-Carlton Coconut Grove, Miami
Responded Feb 20, 2020
Dear travelpro11559, Thank you for taking the time to write such a wonderful Trip Advisor review regarding your recent stay at The Ritz-Carlton Coconut Grove, Miami. We take great pride in providing exceptional customer service and facilities for our guests so I am thrilled to know that you enjoyed your stay. I sincerely appreciate your taking time to provide us with this feedback and your kind praise of our ladies and gentlemen and facilities. We look forward to welcoming you back to our beautiful resort in the near future! Warm Regards, Natalie Wise Hotel Manager
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PRICE RANGE
$394 - $743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton coconut grove, miami hotel miami, coconut grove ritz carlton, ritz coconut grove
LOCATION
United StatesFloridaMiamiCoconut Grove
NUMBER OF ROOMS
115
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Frequently Asked Questions about The Ritz-Carlton Coconut Grove, Miami
Which popular attractions are close to The Ritz-Carlton Coconut Grove, Miami?
Nearby attractions include Miami City Hall (0.3 miles), CocoWalk (0.3 miles), and Cinepolis (0.3 miles).
What are some of the property amenities at The Ritz-Carlton Coconut Grove, Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton Coconut Grove, Miami?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Coconut Grove, Miami?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton Coconut Grove, Miami?
Conveniently located restaurants include Bombay Darbar, Peacock Garden Bistro, and The spillover.
Are there opportunities to exercise at The Ritz-Carlton Coconut Grove, Miami?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton Coconut Grove, Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Coconut Grove, Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Coconut Grove, Miami?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ritz-Carlton Coconut Grove, Miami?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (4.6 miles), Barnacle State Historic Site (0.5 miles), and Coral Gables Merrick House and Gardens (2.6 miles).
Does The Ritz-Carlton Coconut Grove, Miami have any great views?
Yes, guests often enjoy the marina view available here.