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About
#78 of 145 hotels in Miami
Location
Cleanliness
Service
Value
The new Hilton Garden Inn Miami - Brickell South is perfectly located between the heart of the Downtown Miami financial district and the Key Biscayne entrance. Only nine miles from Miami International Airport, our hotel is housed in an elegant community, just moments away from the Port of Miami, Miami Bayside Market Place, Coconut Grove and Miami South Beach. We also offer one way transportation to the port (fee applies). Located on the route of Brickell Trolley, providing complimentary transportation to downtown and numerous city sights including the Miami Seaquarium, Crandon Park and Golf Course, Adrianne Arsht Center for the Performing Arts, American Airlines Arena, The Vizcaya Museum, Wynwood Art District. Guests at this modern Miami Downtown hotel can enjoy bright and inviting guest rooms, offering beautiful Bay, City or Pool views. Relax by the outdoor pool or sample great food at our Garden Grille & Bar restaurant.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Newspaper
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
28Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
2500 Brickell Ave, Miami, FL 33129-2429
Getting there
VizcayaMiami Metrorail11 min
Financial DistrictMiami Metromover19 min
Rental CarsSee rental cars from $21/day
142Reviews2Q+A6Room tips
Reviews
Traveler rating
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- 18
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Popular mentions
Where to begin... the check-in process was quick once I moved up to the attendant, Raul. Why I recall his name will become clear shortly, but there were two groups in front of us and the second staff member on duty showed up to motion us over to her once the other two groups had already been processed and were moving to the elevator bank. After checking-in, waiting on the slow, single elevator, and breaking the “clean seal” of the room door, we started to get ready to shower. And then we discovered the “certified” cleaned and sanitized room had no towels or wash cloths. A call downstairs was promptly answered and the person answering promised the linens soon. 30 minutes later, Raul knocked on the door to bring 2 of each towel type. This was the theme of the 5 night stay. Like a ghost movie, the dearth of staff added a strange sensation to the stay. Raul, and his colleague Ciara, were so pleasant and helpful while seeming to be the only two employees of the property until the final day. Since we only had towels for the night, the next morning I looked for someone when I saw a mobile cleaning station parked across the hall with the room door open. No one was in the room and I didn’t see or hear anyone move the station—it was gone when we returned hours later. On that return, with a light dusting of sand from the lovely beaches, we discovered the room had not been serviced at all. No new towels or K-cups for the coffeemaker, and rumpled bedsheets and a near empty shampoo bottle. As with the night before, it took Raul more than 15 minutes to arrive with towels. He was, again, pleasant and helpful, but only a haunted hotel relies on two staff. The location allowed a walk to little Havana, lengthy but doable, and a quick trip to some nice museums. The lack of cleaning service and bizarre procedures (the last day I finally saw a cleaning person and she told me rooms are cleaned at a three day interval) really damaged my experience. My status with the parent brand has dropped to Silver with pandemic-related business travel cancellations, but no guest should suffer this. The two staff I interacted with were really courteous and professional though.…
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Date of stay: June 2021Trip type: Traveled with friends
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 3 weeks ago
Dear Mr. Kaiser, On behalf of my staff & I We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with us. Maintaining a fresh atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Hilton Garden Inn Miami Brickell South, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided has been shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Miami!
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tibee88 wrote a review Jun 2021
Nice & cosy hotel outside of Brickell area. Rooms were decent & spacious. However there was no room & laundry service. The room was only tighten up only twice this happen only after my requests. just to finish, they have lost my laundry bag with my clothes. With so high rates I would expect more from a chain as Hilton. Hope this helps to get better.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Brian Cardoza, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 4 weeks ago
Good Afternoon, We apologize for any inconvenience you had during your stay. I hope you will give us a chance in the future to make it right.
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ddub0n wrote a review May 2021
Do yourself a favor and don’t stay here unless you like hair in your shower, toothpaste gunk from previous guests, stained sheets, slimy walls and doors and a bacteria fest. Clean stay is fake. With half witted staff .
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Brian Cardoza, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 4 weeks ago
We apologize for the inconveniences you had during your stay. I hope you can give us a chance to make it right in the future. Thank you.
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Great friendly staff , easy check in n out. Quiet area & hotel Beds too hard, low water pressure, had to ask for blowdryer covid ??? didnt allow for free breakfast Good hotel off of booking com great price .
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at Hilton Garden Inn Miami Brickell South
Responded Apr 1, 2021
Dear Guest, Thank you for taking the time to share with us your feedback of your recent stay with us. We hope to have the opportunity to host you once again on a near future. Sincerely, Glenda S.
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I would give it average marks. The amenities are so - so and it was clean, but not immaculate. It seems more like a business hotel and parking is barely adequate. Nice staff, not overly go getters but pleasant. Location is good for brickell area.
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Date of stay: February 2021Trip type: Traveled as a couple
Helpful
Response from , Owner at Hilton Garden Inn Miami Brickell South
Responded Mar 2, 2021
Dear Guest, Thank you for taking the time to share with us your feedback of your recent stay with us. We hope to have the opportunity to host you once again and provide you the memorable service you deserve. Sincerely, Glenda S.
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PRICE RANGE
$105 - $241 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Urbano
LOCATION
United StatesFloridaMiamiSouth Miami / Downtown
NUMBER OF ROOMS
129
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Miami Brickell South
Which popular attractions are close to Hilton Garden Inn Miami Brickell South?
Nearby attractions include Vizcaya Museum and Gardens (0.7 miles), American Museum of the Cuban Diaspora (0.7 miles), and Alice Wainwright Park (0.2 miles).
What are some of the property amenities at Hilton Garden Inn Miami Brickell South?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Hilton Garden Inn Miami Brickell South?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Miami Brickell South?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hilton Garden Inn Miami Brickell South?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Garden Inn Miami Brickell South?
Conveniently located restaurants include Vizcaya Museum Cafe, Doggi's Arepa Bar - Coral Way, and Tutto Pizza.
Are there opportunities to exercise at Hilton Garden Inn Miami Brickell South?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Garden Inn Miami Brickell South?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Miami Brickell South offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Miami Brickell South?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Miami Brickell South?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (2.2 miles), Barnacle State Historic Site (3.0 miles), and Coral Gables Merrick House and Gardens (4.4 miles).