Hilton Garden Inn Miami Brickell South
2500 Brickell Avenue, Miami, FL 33129-2429
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About
#81 of 156 hotels in Miami
Location
4.0
Cleanliness
4.0
Service
3.6
Value
3.4
The new Hilton Garden Inn Miami - Brickell South is perfectly located between the heart of the Downtown Miami financial district and the Key Biscayne entrance. Only nine miles from Miami International Airport, our hotel is housed in an elegant community, just moments away from the Port of Miami, Miami Bayside Market Place, Coconut Grove and Miami South Beach. We also offer one way transportation to the port (fee applies).
Located on the route of Brickell Trolley, providing complimentary transportation to downtown and numerous city sights including the Miami Seaquarium, Crandon Park and Golf Course, Adrianne Arsht Center for the Performing Arts, American Airlines Arena, The Vizcaya Museum, Wynwood Art District.
Guests at this modern Miami Downtown hotel can enjoy bright and inviting guest rooms, offering beautiful Bay, City or Pool views. Relax by the outdoor pool or sample great food in Urbano Restaurant & Bar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Newspaper
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish
Location
51Somewhat walkable
Grade: 51 out of 100
27Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
2500 Brickell Avenue, Miami, FL 33129-2429
Getting there
VizcayaMiami Metrorail11 min
Financial DistrictMiami Metromover19 min
Rental CarsSee rental cars from $14/day
220Reviews4Q+A12Room tips
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This is long, but I want to be as detailed as possible for other travelers. I have never written a review before, but this stay was so unfortunate that I could not go without warning other travelers of this location. I must preface by saying my partner is a Hilton lifetime Diamond member, so we have stayed at countless Hilton locations all over the country and he stays at a Hilton 50 weeks out of the year. Prior to this trip it was the only brand we chose. We both agreed this is the worst Hilton we have ever stayed at. This trip also prompted us to switch to a loyalty program at a different hotel chain going forward. We booked business travel the following week at a different chain for the first time in many. years. We arrived in the evening during a rain storm, and the front door was being serviced, so we had to go through a side door--through the rain, with a high and dangerous door frame-- to cut through a conference room to get into the hotel. The covered car entrance is tight and difficult to get through on a good day, much less a rainy day. 2 cars will fit, maybe 3. We were given no choice but to Valet, unbeknownst to us that this would be an additional charge. There is not a parking lot adjacent to the property. I left my bags with my partner in said conference room and made my way down the corridor to find the front desk. Making my way to the front desk to check in, I noticed no one in the lobby area to greet customers. I waited for a minute and looked around for someone to help me, and began to leave the desk in search of help. A gentleman came out from a closed office door and said 'what were you going to do, leave?' before even saying hello. I was flustered already, so I just stood there and asked to check in. He checked us in, and I presented a Hilton gift card to use for our stay. He let me know while laughing that he didn't even know Hilton had gift cards and he certainly couldn't help me with one. He said I would have to come back the next day when management arrived to use the gift card, and asked for a credit card to secure our stay. At this point in our trip I had limited funds available, so was forced to use my bank card. When we got to our room, not only was it much smaller than pictured, there was no soap and very few towels (not enough for 2 people, and not as many as usual in a Hilton bathroom.) I wouldn't say it felt dirty, but definitely worn down, and I am glad it was only a quick stop before leaving for the airport in the morning. I read other reviews before booking and was hesitant, but it was on our way back from the Keys so I figured it couldn't be that bad. It was that bad. At $350+ for one night, we could have stayed anywhere else and I wish we'd gone back to our first hotel of the trip near the airport at half the price. We were hungry for dinner after we dropped off our things in the room, so we made our way to the lobby to eat in the dining area. The stench was unbearable, and no one on staff greeted us for 15 minutes. We called an uber since we had no idea how to get our car, and ate dinner elsewhere nearby. We returned and went to the bar for a drink before going to our room, and another 10 minutes went by before we were greeted by the bartender who looked our direction but did not say anything. There were 2 people at the bar besides us, and they were not being assisted. The next morning is when we discovered we did not have an appropriate number of towels, so I went to the front desk to ask for 1 more. The attendant said she would send someone from housekeeping. After 20 minutes with still no towel, I called and she said she was understaffed and would bring one personally. She did promptly. I then went to the front desk again to check out, and presented my gift card. I was again met with an attendant who did not know how to process a gift card as payment, though she was much more apologetic than the attendant the night before. She said she would have to charge my card, but to email their general manager for the gift card to be applied to our stay. I emailed the general manager the next day, who took a few days to get back with me. Once she did she was very helpful in trying to use the gift card for my stay but at this point I was so disappointed with the service that I don't know that anything could have been done to fix matters besides to apply the gift card to our stay, offer a refund, or something of a monetary discount for my trouble. I must also say I called the Hilton customer service line prior to our trip to ensure the gift card would be able to be used, and they assured me it would. The gift card was never able to be processed by this hotel and applied to my stay, despite several attempts by both the GM and I to contact customer care. The issue was not that the GM did not try, but that the hotel was still reflecting as another brand and Hilton would not accept their charge for the gift card. Hilton eventually froze the card and told me I would have to use it at a different location. At this point I was exasperated, and this is when we decided to find a different hotel chain to use from now on. Due to the unexpected charges I experienced some unfortunate banking issues, which would not have occurred if my gift card had been honored as I was assured. To add insult to injury, in the shuffle of coming in a side door and down corridors to get to the front desk, I discovered once I left that I must have placed some prints I had purchased to the side. I called about these items, which I was told would have been thrown away if they were left behind. They were never located. I have never had a worse hotel experience, and I would absolutely not recommend this property. I would actually recommend it close until it is appropriately allocated as a Hilton property, and staff is fully trained. …
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favorite
My friend and I decided to take a mini vacation to visit Vizcaya. We arrived at the hotel and were easily checked in, we were given information about local eateries. We decided to stay in and enjoyed a nice meal and drinks at the bar and grill in the lobby. Cindy the bartender was fantastic and helpful. The food was very good. Our room was clean and nicely decorated. Overall we were very impressed with the hotel and would recommend it highly.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Feb 4, 2023
Dear Phredyeats, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with Cindy as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The toilet not working in Room#246. Only 2 towels for 4 persons. We called for more towels...no one ever came. There was no toilet paper. The room smelled like a teenager's dirty socks...super stuffy and moldy. The bathroom vent fan was full of dust... The beds were comfortable and clean. A big deception for the Hilton Hotel quality. Breakfast included...not...you pay 14.95 per person...plus the parking is $25. Very disappointed with this place. It's a "never going back place."
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here for the weekend and enjoyed it. Our favorite part was relaxing by the pool which had lounge chairs, a fire pit, and cabanas. The parking is only valet, so call them a few minutes before you need your car. We had dinner at the bar the first night. The bartender was friendly and gave us good recommendations on what to see and do.
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Date of stay: February 2023
Cleanliness
Service
Sleep Quality
Room Tip: Some rooms appear to face the highway. Look for rooms facing the pool or the front of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenda Sanchez, Owner at Hilton Garden Inn Miami Brickell South
Responded Mar 21, 2023
Dear Rebecca L, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. It is always encouraging to hear positive feedback. We are extremely happy to know that you enjoyed the many amenities our property has to offer. Your feedback has been shared with the bartender. Once again, we appreciate you taking the time to share your feedback. Best Regards Glenda Sanchez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here are great. Friendly and helpful. There's a pool that was never crowded while I was there and the bar has a happy hour from 4-6pm. The hotel also has a kitchen and offers both breakfast and dinner service. My room was fine. I had a small balcony to sit on. Some outlets in the room didn't work and neither did the little coffee maker. Disappointing. The location is great if you're doing things on Key Biscayne or in Coconut Grove. There's a CitiBike station right across the street as well as the Miami trolley. If you're going any farther, you have to drive or ride-share. There is no where to eat within short walking distance. The Brickell business district is 10+ blocks north. While I was able to walk this, not everyone can.
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Date of stay: March 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Mar 9, 2023
Dear Stacy C, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with the team as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m not one to write a review but my experience was so terrible, I feel I need to let others know. I stayed for one evening, after an exhausting day, only to be waken up by a pool party at midnight. People were being loud and blaring music. I assumed the hotel personnel would handle it given the pool “closes” at 9:30. After 30 minutes, I could not take it any longer and called the front desk. The person at the front desk told me she had just heard about the party and would shut it down. It took another 30 minutes to clear out the party. The next day I requested a late check out given my sleep had been disrupted. I only needed another hour at most. After explaining to the Assistant Manager, Gabrielle, what had happened with the pool party because she had not heard about it, I asked her for a late check out. She told me they were fully booked and didn’t even entertain the idea of giving me extra time. She straight up told me “no” and it seemed like she really enjoyed telling me no with a smirk. In my several years of vast travel, I have never been denied a late check out. They might explain they are booked and ask me how much time I need. They will work with me. Unfortunately for Hilton, I’m never staying at another Hilton property again and I strongly discourage you from staying here.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Mar 9, 2023
Dear Sightpeeps, I apologize your stay here was not up to your expectations, and we couldn't make it right before leaving. I am sorry to hear you don't want to stay again, but we hope to have another opportunity in the future to improve your impression. Please feel free to call us to let us know what room you were in so we can further assist you to make it right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an older and well maintained property. I selected it based on it proximity to the Cruise Port in Miami. We were booked on an 12 night Eastern Caribbean cruise on the Oceania Sirena “small ship”. Only 650 passengers with a crew of 400. Fantastic service with that crew to passenger ratio. I booked a pre-cruise night and two post night stays for my son and daughter-in law and myself. Pre-cruise stay went smoothly. During the cruise I was made aware of a pending medical issue that required me to cancel the second night on the return. I had picked up the business card of the assistant manager “gabrielle.walters@baywoodhotels.com”on my first night. I emailed Ms. Walters my concern one week prior to our arrival. No reply for two days. Second inquiry also went unanswered. I finally contacted Hilton Chat line and after 20 minutes I was given the name of Kathy Rodriquez. I sent Ms. Rodriquez an email and she was back to me the next morning with the requested revision. Wi-Fi on cruise ships is difficult at times due to connection and slow speed issues. That only added to the frustration in the initial contacts. On our return from the cruise we of course (as usual) arrived around 9:00 AM with a 3:00 PM check-in time stated on the reservation. The front desk manager, Diamond, said she would do her best find us two rooms. “Please have a seat and have breakfast if we wished.” Sunday is a very busy day in the cruise port of Miami, the largest facility in the world. Diamond had us in our rooms before noon. Very pleased. The rooms are standard Hilton quality with everything you would need in a short term. Even had a bar and some meal service in the evening along with the usual breakfast buffet. Every aspect was handled efficiently. My room had been renovated recently and “felt” new. I noticed it did not have a clock which I like. On the last morning I started fooling around with the black Internet connection device next to the bed that contained miscellaneous ports to make things work. Accidentally touching the top a digital clock came to life. Maybe a little instruction card would have helped. The only other issue I had was that the new shower stall did not have a soap rack to place the slippery morsel. Pool area has beautiful mature Miami landscaping with flowing palm trees with a backdrop of the Miami skyline. Very well done. Total bill was $220.00 per room night. A bargain in Miami. Stay here especially if you are cruising. About 12 minutes to the port.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Mar 9, 2023
Dear Batonwaver, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with the team as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful pool area and bar! Ice cream! Food is great, rooms are clean and outside fountain area is Gorgeous. Coconut trees the kids loved! Door dash delivers here too . Not much in walking distance but still a cool little place to go.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Mar 9, 2023
Dear Trip6969113, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with the team as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful set up and hotel I look forward to coming back .. the pool was nice and the outside bar was a nice touch. The bartender was beautiful and very kind. Would recommend 10 out of 10. Thank you so much
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Mar 9, 2023
Dear alishaw462, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with the bartender as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We said for 2 nights before a cruise. The rooms were clean and functional. Our room was very large with no pool view. Our friends had booked a pool view with balcony, nice to be able to sit out but room was smaller. We were credited $10 per day each for bring gold card holders. We are on arrival in the bar and service and food was good. The next day we had continental breakfast, it was very basic and I’d give it a miss. There isn’t much near the hotel at all, but the trolley to brickell is very close. There are no safes in the room. It’s first come first served for safe deposits at reception. Although staff were very nice and our room was a very size, I wouldn’t choose this hotel in the future. It’s fine for a one night stop over but not a long stay.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gabrielle Walters, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Mar 9, 2023
Dear coco40, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with the team as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$152 - $202 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Urbano
LOCATION
United StatesFloridaMiamiSouth Miami / Downtown
NUMBER OF ROOMS
129
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Claim Your ListingHILTON GARDEN INN MIAMI BRICKELL SOUTH $144 ($̶1̶7̶0̶) - Updated 2023 Prices & Hotel Reviews - FL
Frequently Asked Questions about Hilton Garden Inn Miami Brickell South
Which popular attractions are close to Hilton Garden Inn Miami Brickell South?
Nearby attractions include Vizcaya Museum and Gardens (0.7 miles), American Museum of the Cuban Diaspora (0.7 miles), and Simpson Park (0.7 miles).
What are some of the property amenities at Hilton Garden Inn Miami Brickell South?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Hilton Garden Inn Miami Brickell South?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Miami Brickell South?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hilton Garden Inn Miami Brickell South?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Garden Inn Miami Brickell South?
Conveniently located restaurants include Doggi's Arepa Bar - Coral Way, Vizcaya Museum Cafe, and La Boulangerie Boul’Mich.
Are there opportunities to exercise at Hilton Garden Inn Miami Brickell South?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Garden Inn Miami Brickell South?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Miami Brickell South offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Miami Brickell South?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Miami Brickell South?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (2.2 miles), Barnacle State Historic Site (3.0 miles), and Coral Gables Merrick House and Gardens (4.4 miles).