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A note from Hilton Garden Inn Miami Brickell South
Updated 12/10/21
About
#78 of 154 in Miami
Location
4.1
Cleanliness
4.0
Service
3.6
Value
3.5
The new Hilton Garden Inn Miami - Brickell South is perfectly located between the heart of the Downtown Miami financial district and the Key Biscayne entrance. Only nine miles from Miami International Airport, our hotel is housed in an elegant community, just moments away from the Port of Miami, Miami Bayside Market Place, Coconut Grove and Miami South Beach. We also offer one way transportation to the port (fee applies). Located on the route of Brickell Trolley, providing complimentary transportation to downtown and numerous city sights including the Miami Seaquarium, Crandon Park and Golf Course, Adrianne Arsht Center for the Performing Arts, American Airlines Arena, The Vizcaya Museum, Wynwood Art District. Guests at this modern Miami Downtown hotel can enjoy bright and inviting guest rooms, offering beautiful Bay, City or Pool views. Relax by the outdoor pool or sample great food in Urbano Restaurant & Bar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Newspaper
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
29Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
2500 Brickell Avenue, Miami, FL 33129-2429
Getting there
VizcayaMiami Metrorail11 min
Financial DistrictMiami Metromover19 min
Rental CarsSee rental cars from $14/day
166Reviews3Q+A7Room tips
Reviews
Traveler rating
- 73
- 33
- 20
- 18
- 22
Time of year
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Most Recent
When I arrived on Friday afternoon Chelle at front desk told me that the computer systems were down and apologized as they will be a delay in getting the room I digitally checked in for. I said no worries and to please let me know when it will be ready. I sat back and watched as she and the lady from housekeeping I believe along with Raul walked back and forth to expedite the checking of guests and resolve problems. This was defiantly not easy but they were excellent in how the managed the situation. When the surge of guest had lightened I was escorted to my room by Raul and I told him that his team was excellent despite the challenging circumstances. The room was comfortable and breakfast was very good. Thank you guys for your hospitality and I'll be looking forward to visiting longer the next time i'm in town.…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 4 days ago
Dear Mr. Paul, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with our entire staff as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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Hotel's Favorite
This place was absolutely amazing. The pool and the Courtyard are like a little Oasis of its own with Cabanas and a fire pitt. The hotel rooms are super clean and staff was great. Unless you are looking at the water this is the best day in Miami and the best location. Just one mile from a beach in 2 miles from the Ocean aquarium
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Date of stay: February 2021Trip type: Traveled
Helpful
Response from , Owner at Hilton Garden Inn Miami Brickell South
Responded Feb 18, 2021
Dear Richard S, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are extremely happy to know that you enjoyed your stay with us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Best Regards Glenda Sanchez
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We had to wait 30 minutes in the reception, for check in that was done by hand writing. keys (Cards) were available, which meant that the receptionist had to escort us to the room, and open it. each time we went out we had to wait in line for someone to open it. it went on for 2 days. room was depressing - Dark, Almost no lights in the room. we hardly saw anything. moved us to another room not better that original. we had no water in the toilet- twice ! coffee maker didn't work . no room service. i had to go down, waited another 25 minutes in line just to hear that the receptionist is alone and it will take her several hours to bring us a new machine, worst hotel experience I ever had !
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 2 weeks ago
Dear Ms.Dorita, Thank you for sharing your experience. We appreciate your feedback.
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Whole staff is friendly, it was really pleasant to stay here while visiting family, rooms are super clean, they made accommodations based on our needs, secured, pool was clean, we stayed just for one night but would definitely revisit
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Date of stay: January 2022Trip type: Traveled
Helpful
Ciara, Chelle and Raul were amazing they took care of me and my partner, they made us feel so welcomed!! Highly recommend coming to the Hilton garden inn ! They made sure I felt comfortable in my room :)
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 3 weeks ago
Dear Ms. Roxana, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Hilton Garden Inn Miami Brickell South. We are very happy to know that your stay with us was beyond expectations. We will share your comments with our entire staff as such accomplishments could not go unrecognized. We look forward to hosting you every time your trip brings you to Miami.
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The front desk staff were friendly. The hotel was totally booked with no room for changes. Our room smelled like old socks as soon as you entered the room A complete turn off. In addition, the mattress was one that had springs which was uncomfortable. The property itself was extremely inviting and clean. The location was close to Brickell without paying outrageous rates.
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Review collected in partnership with Hampton
Date of stay: April 2022
Value
Location
Service
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded 4 weeks ago
Dear Guest, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with us. Maintaining a fresh atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Hilton Garden Inn Miami Brickell South, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided has been shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Miami!
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We don't live that far away, but stayed here for a night because of its' proximity to an event we were attending the following morning on Virginia Key. Here is a breakdown of our stay and some tips if you're planning on staying there. I booked a pool view room with 2 double beds, a pool view, parking and breakfast for $480. The price was in line for what this level of hotel was charging for this particular weekend. When we arrived, I went to hand my key to the valet and he told me to check in first, which I thought was odd. At any rate, I checked in and the person at the front desk brought my key to the valet and then handed me my ticket. When we went to check out the next day, the valet brought us someone else's vehicle as two tickets had gotten mixed up. TIP: f you valet here, definitely ensure that the actual ticket placed on your key fob matches your receipt stub. When we got to the room, the toilet was not working.. We called down to the front desk and they had a maintenance man to our the room within 10 minutes or so. We ended up needing to change rooms and the change was made quickly. When we went to breakfast in the morning, the hotel told us that they couldn't find that we had paid for the breakfast and parking. Breakfast was $15/person and was about what you'd expect for a Garden Inn: bacon, scrambled eggs, coffee, muffins etc. I went to pull up my reservation confirmation and realized that I'd never received a confirmation email showing the rate nor did my Hilton Honors account show the detailed rate--it only showed the type of room booked. I'm not sure if this was the result of us having to change rooms or if the hotel simply re-booked the reservation upon our arrival so as to charge individually for the breakfasts and parking. I noticed another reviewer made a similar comment about his reservation getting changed at check-in. Ultimately, the hotel charged us the correct rate that included parking and breakfast. TIP: Ensure the rate you booked is the rate you're getting charged at check-in and that you have documentation of it prior to checking into the hotel. We found the rooms to be clean and the beds are comfortable. The pillows were fairly thin, so if you have neck problems or need more support you might want to bring your own pillow. We experienced three issues on a one-night stay (mixed up valet tags, non-working toilet, confusion over the reservation), so I can't give it above a 3 rating although I will say that hotel employees were friendly and each of our issues were ultimately addressed.…
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Apr 4, 2022
Dear Mr. Jupiter, Thank you for sharing with us your stay at the Hilton Garden Inn Miami Brickell South. We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with us. Rest assured, the feedback provided has been shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Miami!
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beautiful hotel. Chelle at the front desk is an amazing employee. Chelle went above and beyond to help me get my day started. I had missed breakfast. she created a to go bag with fruit, yogurt and water. I was very grateful for Chelle.
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Date of stay: March 2022
Value
Location
Service
Helpful
The staff here is great. Very friendly and accommodating. All the ladies at the front desk were amazing. Clean hotel, convenient location. Within the free brightline shuttle radius too which gave me easy piece of mind traveling to and from
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Brian Cardoza, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Feb 26, 2022
Greetings, Thank you for staying with us. It was a pleasure having you here. Hope to see you again!
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The hotel is in an ok location (near Brickell) but my room could have been cleaner. For example, there was hair in the bathroom and there seemed to be stains on the floor. That said, the price was moderate for area but still relatively high.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Ciara Byrd, Guest Services / Front Office at Hilton Garden Inn Miami Brickell South
Responded Jan 14, 2022
Dear guest, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent it from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.
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PRICE RANGE
$151 - $399 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Urbano
LOCATION
United StatesFloridaMiamiSouth Miami / Downtown
NUMBER OF ROOMS
129
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Miami Brickell South
Which popular attractions are close to Hilton Garden Inn Miami Brickell South?
Nearby attractions include Vizcaya Museum and Gardens (0.7 miles), American Museum of the Cuban Diaspora (0.7 miles), and Simpson Park (0.7 miles).
What are some of the property amenities at Hilton Garden Inn Miami Brickell South?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Hilton Garden Inn Miami Brickell South?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Miami Brickell South?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hilton Garden Inn Miami Brickell South?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Garden Inn Miami Brickell South?
Conveniently located restaurants include Doggi's Arepa Bar - Coral Way, Vizcaya Museum Cafe, and Tutto Pizza.
Are there opportunities to exercise at Hilton Garden Inn Miami Brickell South?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Garden Inn Miami Brickell South?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Miami Brickell South offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Miami Brickell South?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Miami Brickell South?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (2.2 miles), Barnacle State Historic Site (3.0 miles), and Coral Gables Merrick House and Gardens (4.4 miles).