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W Miami

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#65 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersBronze level
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W Miami
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76 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Mexico City
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

this hotel is a real nightmare it took 45 mins to bring to the table cold food food was terrible the telephone in the room does not work they charge you 14us dlls to plug into the internet? this is one of the worse hotels i ever stayed

Helpful?
Thank Nike100
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Nike100, Thanks for sharing your short note. I was disappointed to learn about the level of service you received with our restaurant. We pride ourselves in ensuring that our guests’ experience is seamless and we clearly did not achieve this standard with you. I have shared your comments with my Food and Beverage Director to ensure this level of... More 

West Palm Beach, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Back in March my then Fiance and I were excited to reserve a fancy hotel in Miami for our wedding night. We read the reviews on here for the Viceroy hotel and booked. In August I called to confirm we were all set to go and found out that the Viceroy had been bought out by the W and we... More 

Helpful?
7 Thank iMattB
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear iMattB, While I was happy to learn you had a few good things to say about us, I was disappointed to learn about your valet experience upon departing the hotel. Rest assured I’ve shared your constructive comments with their management team. We certainly appreciate your feedback and use it to improve our guest’s overall stay. It was a pleasure... More 

Albuquerque, New Mexico
Level Contributor
239 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We used to rate the Santiago de Chile W as the best. But our new favorite is this property. Great location. We love the area. The property is first rate. Awesome spa and gym. Great pools. Lots of areas to walk around. Nice rooms. All around favorite W so far.

Helpful?
Thank Phil G
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Phil G, Wow! Thank you for sharing your amazing review. We are glad that you had many great things to say about our new property and I take it as a huge compliment that you consider us to be the “Best W yet”. This feedback will surely be shared with my entire team and I know that they will... More 

Copenhagen, Denmark
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed there in the marvelous suite for one night Great hotel with great staff Location is far from South beach which is the happening area of Miami. That was three only downside. Other than that everything was great

Helpful?
Thank Mohamed E
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Mohamed E, Thanks for sharing your short note on your recent W Miami experience. Though you stayed with us for one night it seems that you had a most enjoyable experience. Many of our guests love the location of our hotel as we are located in the business district of downtown Miami with various restaurants and shopping areas nearby.... More 

Usmma, New York
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is Brand New, the room was awesome, we didn't have ocean view but a very big space inside the room! Every single detail it's taken care. We love it!!!!! We had breakfast in the 15th floor! It's not cheap but we love it! Fresh, perfect flavour!!!

Helpful?
Thank WorldTravelJoined
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear WorldTravelJoined, I have shared your comments with our Executive Chef and he was truly proud to have left such an impression with you. Thank you for sharing your feedback on TripAdvisor! We would be delighted to have you join us at W Miami and 15th and Vine, Kitchen and Bar again in the near future. Warm Regards, Neil Bierwagen... More 

Foshan, China
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I expect something else and I found it. Location is good. The reception is correct, very small if I can say. The rooms are excellent... The 15th floor has a very nice restaurant with a decent menu with a nice wine list. The terrace of the swimming pool is big and big and big. Longest swimming pool in Miami.

Helpful?
Thank dts_cayyenne
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear dts_cayyenne, It was a pleasure to read your comments and I can certainly see that you had a fabulous time at W Miami overall. I am thrilled to see that we exceeded your overall expectations. From all of us at the W Miami, we thank you for your wonderful recommendation and look forward to hosting you again soon. Warm... More 

The Hague, The Netherlands
Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you stay there, you don't do anything wrong. Based on my experience it is below W standard. The check-in isn't the best, they even explained me that I am not entitled to certain things (which was wrong) with a statement "this w is different". The rooms are good, but there is no turn-down service.. The staff is super friendly.... More 

Helpful?
2 Thank Alexander G
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Alexander G, It is unfortunate to learn of your recent W Miami experience. We receive such accolades from our restaurant and service staff that it truly concerns me to read your review. The service failures that you received during our transition from Viceroy Miami to W Miami in no way depicts a usual stay at W Miami. We strive... More 

geneva
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The W Miami (exViceroy) is still working on converting to a W hotel. The rooms are nice, large and well appointed. Staff tries to be helpful but still inconsistent. What is poor in this property is breakfast. You have to order items from a limited menu and no buffet available. Breakfast prices are very expensive and not where you would... More 

Helpful?
Thank GioGeneva
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear GioGeneva, Thank you for your quick note about your stay at W Miami! I was disappointed to learn of your recent experience. We strive to ensure that our guests’ experiences are seamless and we clearly did not achieve this standard with you. Rest assured I have shared your comments with our Food and Beverage Director to ensure that we... More 

Key West, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

To start, the property was beautiful! From check-in to check-out the staff was extremely helpful, attentive, and friendly. They were sweet enough to surprise me with a complimentary bottle of champagne for my birthday upon returning to the room with a cute little note and the food and drinks at the restaurant were delicious. The housekeeping staff was great too!... More 

Helpful?
Thank Karly4
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Karly4, Thank you for sharing your feedback on TripAdvisor. From reading your review, it was quite wonderful to learn that the service you received from check in to check out was extremely, helpful, attentive and friendly and I am glad that you were surprised with the birthday amenity we sent to your room. Just think of it as a... More 

Mesa, Arizona
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I were booked for 1 night before our honeymoon cruise out of Miami. We knew about the hotel change and some of the issues. But still had issues ourselves. First off We were not told that there was a night club located a few floors above us. The walls were thin and could hear the noise from... More 

Helpful?
1 Thank Melanie W
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Melanie W, Thank you for sharing your detailed review. A disappointing experience is not what we strive for but I truly appreciate your candid remarks on what prevented your stay from being a most memorable one. Your comments will help us to improve these instances and avoid any recurrences. I understand that you may chose not to come back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Discover extraordinary amenities at W Miami. From imaginative cuisine to bold beverages to top technology, we've got you covered. Connect in our fully WIRED Business Center and relax with soothing treatments at hang out with friends in our living room - or energize at our fully equipped FIT gym. When it comes time to take off, bring a piece of W with you, thanks to our signature W Hotels - The Store. For all other requests, our Whatever/Whenever(R) service is always on call. ... more   less 

Additional Information about W Miami

Address: 485 Brickell Avenue, Miami, FL 33131-2717 (Formerly Viceroy Miami)
Location: United States > Florida > Miami > Downtown
Price Range: $251 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Miami 5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Starwood, Priceline, Hotels.com, Hotwire, Cheap Tickets and Jetsetter so you can book your W Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami
Hotel Style:
#12 Green Hotel in Miami
#13 Spa Hotel in Miami
#14 Family Hotel in Miami
#16 Business Hotel in Miami
#19 Romantic Hotel in Miami
#21 Luxury Hotel in Miami
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