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My family spent a night in Mega Room. We really enjoyed the stay very much. The room was spacious, clean, well decorated with comfortable beds, and the staff was most helpful and professional. My kids can't stop talking about how much they enjoyed the trip...More
After reading previous reviews, I was totally skeptical of staying here. BUT LADIES & GENTLEMEN, THOSE CLAIMS ARE FALSE! THE ROOM WAS GORGEOUS!! THE VIEW CAME WITH A BALCONY! And it was absolutely amazing!!! The staff was extremely, sweet, caring and helpful! And one member...More
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Response from TeamMarriott, General Manager at W MiamiResponded May 15, 2018
Thank you for the generous review of our hotel, the W Miami. We are delighted we could provide you the ultimate urban retreat with our unbeatable location in the city's Brickell neighborhood. We appreciate your remarks, especially how much you enjoyed the service...More
This is a very nice contemporary hotel. No complaints about facility, but service staff come up short.
It isn't to much to expect hangers in your closet. It isn't too much to expect coffee cups of some kind with your Nespresso machine. And it shouldn't...More
Response from TeamMarriott, Manager at W MiamiResponded 6 days ago
Thank you for choosing to stay with us. We appreciate knowing you much you enjoyed our facilities! However, we want you to leave us completely satisfied, and we apologize for the issues you experienced when trying to communicate with our Talent. Your comments...More
At first I was concerned about staying downtown rather than on South Beach, but this is one of the best W Hotels I have been to. The staff was fantastic, the location was close to Design District shopping with easy transportation to South Beach, and...More
Very friendly staff - everywhere. All the people I came into contact with were very helpful so customer service here is a winner. Lisa on Reception is thoroughly charming…as is Adreas at breakfast.... although I didn't realise until the second to last day that we...More
Response from TeamMarriott, General Manager at W MiamiResponded 1 week ago
First and foremost, thank you for your loyalty to our brand. We love hearing that our Talent gave you the outstanding service our brand is known for! We would also like to sincerely apologize for not meeting your expectations as a lifetime Platinum...More
The W Miami is right on the water and I loved it, but I wasn't there for a beach experience. It's about 20 minutes to South Beach (the nearest), and if you're specifically looking for beach I would look elsewhere, like the... More
The W Miami is right on the water and I loved it, but I wasn't there for a beach experience. It's about 20 minutes to South Beach (the nearest), and if you're specifically looking for beach I would look elsewhere, like the W South Beach. Right on the beach and a great location for that experience.