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Had the opportunity to stay in two different suites. Definitely enjoyed our suite on 12/F a lot more, the layout is much to our liking, high ceiling, designated dining and living area and room temperature.
Service was pleasant and warm the minute we stepped into...More
Unlike some of the W hotels in major cities that have small rooms this W is very spacious. The small reception area make you think everting will be cramped but it is not.
I was very impressed by this W and would certainly stay there...More
1 Thank Steve P
Response from TeamMarriott, General Manager at W MiamiResponded January 25, 2018
Dear Steve P,
Thank you for choosing the W Miami while here for your business purposes. We are glad to know you were impressed with our spacious suites and had a comfortable time with us. We look forward to welcoming you again whenever you are...More
We booked in March but had to change the reservation to April due to my wifes work schedule at a disability center. We showed up and were told they had no rooms or reservations. We were told by others they were overbooked due to weddings....More
Response from TeamMarriott, General Manager at W MiamiResponded 2 days ago
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will...More
While this hotel is well located, the guest experience leaves much to be desired. Our suite was large but oddly furnished, and the staff service was poor. Our breakfast room service order was forgotten due to a claimed system error. The next day, they ran...More
Response from TeamMarriott, General Manager at W MiamiResponded 3 days ago
Thanks for choosing our hotel. We sincerely apologize for the service you received and your disappointment with the furniture. Our top priority is customer satisfaction, and we failed to deliver while you were our guest. Your feedback will be used to help us...More
Check-in was great and the upgrade was much appreciated. I stayed here with my fiance celebrating both my birthday and our engagement. The champagne and dessert were an awesome gesture as the staff also left a sweet card. I arrived hours before my fiance and...More
1 Thank Eddie L
Response from TeamMarriott, General Manager at W MiamiResponded 1 week ago
Hello Eddie L,
Thank you for taking the time to comment about your stay. It’s great to know you were pleased with the majority of your visit. However, we regret that your stay was anything less than perfect due to that in-room dining issue. We...More
The W Miami is right on the water and I loved it, but I wasn't there for a beach experience. It's about 20 minutes to South Beach (the nearest), and if you're specifically looking for beach I would look elsewhere, like the... More
The W Miami is right on the water and I loved it, but I wasn't there for a beach experience. It's about 20 minutes to South Beach (the nearest), and if you're specifically looking for beach I would look elsewhere, like the W South Beach. Right on the beach and a great location for that experience.