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Viceroy Miami

#17 of 120 Hotels in Miami
Certificate of Excellence
GreenLeadersBronze level
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485 Brickell Avenue, Miami, FL 33131
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Viceroy Miami
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1,226 Reviews from our TripAdvisor Community

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Level Contributor
248 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed yesterday NEW

We just had one night at the Viceroy prior to boarding a cruise ship and everything was perfect. Front desk staff was attentive and helpful. They let us check in early, after a 6 hr red-eye flight, which was heaven. The room was spacious, comfortable and elegantly appointed. Less than 2 miles to the cruise port. Walking distance to the... More 

Helpful?
1 Thank napadiner
Mobile, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked a one-bedroom suite at the last minute on their "third night free" promotion. Almost 800 square feet with a water view and balcony, Location was convenient to a number of restaurants; used Uber ($6-7) for others in South Beach and Coral Gables. The staff was uniformly OUTSTANDING--above and beyond ALL of the time. As we checked out, we asked... More 

Helpful?
2 Thank Bob W
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband had a conference at the Viceroy. We decided to bring our children because it's February and lovely weather in Miami while it's freezing and snow at home. The staff was wonderful with my kids. They took the time to get to know them. They sent warm cookies and milk after we arrived. Each day my 8yo got a... More 

Helpful?
3 Thank Roxanne R
Florida, Usa
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a wonderful time staying at the hotel. The restaurant and bar on the 15th floor has great food and a fantastic view over Miami river and Biscayne Bay. The location is perfect in downtown and within walking distance to the people mover to get around if you don't want to walk in the city.The spa is beautiful! Can't wait... More 

Helpful?
1 Thank 3CuteVagabonds
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here one night for business. The decor in the room, lobby, and public areas were very nice. The outdoor pool and view of the bay and cruise ship terminals from the pool level are also quite impressive. The room was quite spacious. The room had dirty counter tops though. The bed was missing a top sheet. A colleague... More 

Helpful?
Thank David R
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review

Dear David R, Thank you for sharing your review. For a downtown Miami Hotel, Viceroy does have quite an impressive infinity pool with lovely views. So lovely that our pool deck on the 15th floor has actually become a major tourist attraction. I’m certainly disappointed with the frustration that you experienced while on your stay with us. The lapses in... More 

Baltimore, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Good location but....no robes in room, no umbrellas in room, exercise and spa in different building ( it was raining),no newspapers , no written hotel information, confusing tv, nice desk help but no concierge. Staying Two nights before a cruise, maybe better for business travelers.

Helpful?
Thank Rae34_12
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review

Dear Rae34_12, We thank you for selecting Viceroy Miami for your pre cruise Miami stay. So many other cruise enthusiasts choose our hotel because of our unique closeness to the harbor and of our fantastic leisure amenities right in the heart of the city! We truly value the opinions of our guests as we strive to extend the best hospitality... More 

Warwick
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Viceroy 3 nights for a conference I was attending. I got a great rate through my corporate travel department. Everything at the hotel was great, valet, front desk, bell staff, etc., etc. The gym and spa were also great with excellent views. I had drinks and dinner with a group in their 15th & Vine restaurant,... More 

Helpful?
Thank MLS_8
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review

Dear MLS_8, Thank you for taking the time to review our hotel. I was thrilled to read that “everything at the hotel was great”. This is certainly the type of feedback that we love to hear from our guests. Although your experience at dinner did not taint your experience at Viceroy Miami, I was a little disappointed to hear that... More 

Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I had a lovely visit to the Viceroy Miami until it was ruined by the valet service. they brought my car to me damaged and with my trunk open. After giving me the run around for over 10 days they decided to deny my claim. I will not be returning to your property based solely on this.

Helpful?
1 Thank Mark L
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review

Dear Mark L, Thank you for your quick note on your recent stay. I was thrilled to learn that you had a lovely visit with us. However, I do understand your frustration with valet, as parking has become a very hot commodity on Brickell and they at times struggle to get cars in and out as quickly as we would... More 

Orlando, Florida
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel recently on business. Much to my surprise, I was upgraded to a junior suite upon checking in. The room was very well appointed. Large bathroom, comfortable bed, and large windows with excellent views of Downtown Miami and the bay. The staff was very helpful and welcoming. The only reason this hotel gets 4 instead of... More 

Helpful?
Thank JurisDr
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review

Dear JurisDr, Thank you for taking some time to share your review. While I was disappointed that you had an issue with Valet during your stay with us, however, I was delighted to learn that our passionate staff, excellent views and our comfortable and large rooms aided in ensuring that your Viceroy Miami experience was a most memorable and enjoyable... More 

Madrid, Spain
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The place is beautiful, with amazing pool and spa. The only problem is, you'll be lucky if you get to be relaxed while using any of the amenities. The place is packed with people, very hard to find a good place in the pool which by the way, no sun comes in, and even harder to find an empty spot... More 

Helpful?
Thank GianP1192
ViceroyMiamiHotel, General Manager at Viceroy Miami, responded to this review

Dear GianP1192, Thank you for taking the time to share your experience with us on TripAdvisor. I am so glad to read that you enjoyed the décor in your room; our layouts are indeed unique. I was disappointed however to learn of the inconveniences you occurred. Rest assured, I have shared your comments with my team to ensure that this... More 

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