After months of being cooped up at home, the wife and I decided to take a trip. Figuring we could work from home anywhere, we decided to head to sunny Miami and Fortune House caught our eye. This hotel is unbelievable. Our room was huge, and even had a separate bedroom that was perfect for the kids. The amenities and staff are outstanding. Based on the great experience with our first weekend away, we're already planning an extended return trip next month.
We enjoyed our stay here, always friendly and beautiful apartments. We were very skeptical about staying in a hotel with all the virus situation going on, but they made us feel safe when we saw the rooms cleaned, security at the entrance of the building making sure people were wearing their masks, hand sanitizers available in common areas. You have to make a reservation in advance to use the pool, but it's understandable nowadays. The entire family enjoyed our special weekend in this exclusive area. Thank you Karla, Nick and Jenny for your friendliness and willingness to help.
I recently stayed in mid March to visit family in Miami and from start to finish everyone was very helpful and always willing to go the extra mile. I originally booked 4 nights but wasn’t able to stay more than 1 because of the worsening travel advisories and I did not want to risk being stranded with no flight to get back home. The front reception staff understood my concerns and were very genuine about wanting to help. My stay was shortened with no penalty and I was even given an upgrade so that I could enjoy my one night. Thank you to Karla and Nick for taking weight off a worried guest’s shoulders !!! I’ll be returning to Fortune House in the future for the next times that I’m in Miami again, They are awesome !!!!
From the time you walk in, you will feel like a celebrity I had the pleasure of Luis & Nick check me in. From telling me all the amenities of the property to me being at the bar and ordering a drink over hearing me speak about a restaurant I wanted to go to, then walking by the front desk and having them provide me a map without even asking..... I’ve traveled all around the world for my business and have never had someone take the time out of there day just to help me reach my destination, I recommend this hotel for not only the magnificent property location and amenities but the customer service was over the top and cannot be beat...... thank you so much guys for making my stay one I will not forget: I will only stay at this Property when I’m in Miami because of this.Enjoy my pic from my balcony.…
My husband and I have now stayed at the Fortune House three times and each and every stay was excellent! The staff were completely professional and very welcoming. We are already planning for another stay in the very near future. The amenities and pool were well maintained and William (the pool bartender) was very attentive and ingratiating. He made our stay at the hotel that much more gratifying!
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