Rude front agents, needs more attention to guests and less to their phones. Room was decently clean. Bad wifi problems. Could use a renovation. Manager he was not friendly. Could use a hair cut. Looking to other places to stay better.
The level of service, attention, cleanliness and overall experience surpasses expectations. They are ALWAYS ready and willing to make you feel welcomed. The staff makes you feel right at home from the moment you arrive until you depart. You always feel safe.
Enjoyed our stay! We were pleasantly surprised with our 2 bedroom suite overlooking the bay! Very spacious and clean! Great views! The staff was great and accommodating! Depending on time of day, Uber takes about 5-7 minutes to get to pick you up. Great location for walking to Brickell City Centre!
We stay at the Fortune house every time we come to Miami! I would have a hard time staying anywhere else!! We are treated like VIPs… the front desk staff is AMAZING!!! The valet team is wonderful and the daily housekeeping service was wonderful!!! Everyone treats us like family and we can’t wait to come back for another visit!! Thank you for being wonderful 💙
After very difficult journey it took a day or two to settle in here. We were initially disappointed that the pool shown in almost all the photos of this hotel across all websites is not actually this hotels pool it’s a view of a beautiful pool on the roof of a hotel across the road from the apartment balconies facing the bay. This hotels pool is nice but could do with some elevation in comfort and appeal. Everything is painted dreary grey colour and it’s not an inviting space. It’s ok for an hour or two when it’s not in full shade to have a swim but if the pool is important to you then it’s not the best. That said the benefits of the large apartment we had with balcony outweighed this and we were fairly happy to make our way to the beach most days. The beach is a trek. Ubers range from €20 but be warned if it rains or traffic is heavy it can cost €60 to get back. There is a free shuttle you can use to get to a bus stop that take you to the beach .. the bus costs €2 pp you can take it from near the arena. Overall we like Brickel it’s very smart, very cool and very clean. There is a publix supermarket 5 minutes away (you can cut straight across to each) and having self catering was very relaxing.. we enjoyed evenings on our balcony and it was fairly quiet at night.…
The best hotel I’ve ever stayed in. The room matched the pictures when i booked, the bathroom and balcony were the main eye attraction. I liked how friendly the staff was . I loved how clean the building was it was a welcoming environment.
EVERYTHING! The professionalism (with a smile) and the attention to detail about everything!!! The Hotel is very clean and well maintained. The staff goes above and beyond, loved the pool area and concierge was superb!
Fortunate to have landed Fortune House Miami in a blind purchase! Wow what lucky find. The location was beautifully nested right off the Miami Beach harbor and our room had an amazing view! The staff was super nice, especially Sally G at the front! Her professionalism and willingness to go above and beyond was a breath of fresh air. She set the tone for the reminder of our stay. Thx Sally! My wife and decided to make Fortune house our go to place whenever we are in Miami.
It is always a treat going to this hotel, best location in the Brickell area, incredible views, service and the staff is great, kudos to Nick the manager who was excellent, prepare the champagne man, thank you and hope to see you soon!! Thanks
When we checked in that evening around 9pm, we discovered that the patio door was broken. We notified the front desk who had maintenance come up. After 30 minutes, he realized that he didn’t have the part. We were told to contact them the next day. Then we discovered the remote control didn’t work—batteries were dead. They brought a new one up but that didn’t work for the bedroom TV. The next day, we had to get another remote control. Then we discovered that the light and fan in the master bedroom didn’t work. We were offered another room but we declined because we had already spent hours dealing with maintenance issues and had plans for the day. The next day, after running a load of laundry, we discovered the dryer had no heat. Maintenance didn’t have the part to fix it. The location of this “hotel” is very convenient and most of the staff are very polite. But this is not a regular hotel. They rent out condos from the owners. The appearance and quality vary. For $300 per night, you would expect that basic things would work. The shower curtain in the guest bathroom had stains all over and had to be replaced. The tile in the kitchen is broken in parts. The couch has ripped out buttons. Why are they renting out rooms like this . The view is beautiful and the location is great. Most staff were friendly and helpful but they didn’t seem to care that so many things were broken in the room and that these things should have been fixed before guests arrived.…
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