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Kimpton EPIC Hotel

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#10 of 124 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
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Kimpton EPIC Hotel
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3,046 Reviews from our TripAdvisor Community

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Showing 2,478: English reviews
Winter Haven, Florida
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 10, 2011

Whenever I return to Miami -whether it is for business or pleasure- I always stay at the Epic. Bonaldo is the absolute best and deserves his promotion to Front Desk - even though I do miss him in Concierge. Gene always delivers 100% and he definitely deserves the Les Clefs d'Or. Bonaldo has been replaced in concierge by Lucia and... More 

Helpful?
1 Thank ThePinkSuitcase
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

ThePinkSuitcase WOW – thank you so much for your kind comments. We are thrilled B (as we call Bonaldo), Gene and Lucia always going out of their way to exceed your service expectations and making sure you have a great time with us. We would like to thank you for being such a loyal EPIC and Kimpton guest. We are... More 

England
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 10, 2011

Booked three days at the EPIC Hotel in downtown Miami as I wanted a changed from just doing beach hotels, also my daughter has never stayed anywhere with high rises before. Took a bit to find as the directions on my sat nav seemed to be a block out. but I was glad that I found it in the end.... More 

Helpful?
1 Thank ParryFamily
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

ParryFamily Thank you so much for your nice comments. We are glad you and your daughter had a great time and enjoyed the beautiful views from yuor room and pool over downtown Miami. We are glad you explored Bayside Marketplace, which is in short distance to EPIC. Thank you for recommending our hotel to other travelers. We are looking forward... More 

Dallas
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 9, 2011

Clean Modern and fabulous. Pool a bit small. Lobby has a somewhat vacant feel. Dinner at Zuma was quite average and small portions. 500.00 plus for family of 5 and we were STILL hungry. Really lovely and helpful staff. Room frig absolutely did not work at all despite a repair. On a personal note hate the all Pepsi selection for... More 

Helpful?
Thank notadq
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

Notadq Thank you for your review. We are disappointed to see your dinner at Zuma and our the variety of our honor bar was not quite to your satisfaction. However we are happy our staff was outstanding and helpful and you loved our hotel. We are looking forward to welcoming you back very soon. Kind regards, Jacqueline Ploettner, Resort Manager More 

Washington DC, District of Columbia
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 8, 2011

I stayed here with my mom over Memorial Day weekend to visit family in Miami. This hotel was great from the minute we arrived. The ambiance is hip Miami contemporary style, and the customer service was great and reflective of the quality that has given Kimpton its stellar reputation. I have to give a shout-out to B at the front... More 

Helpful?
Thank Bosley02
Kampala, Uganda
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 8, 2011

Stayed recently with 2 kids for 4 nights. We toured Florida for 3 weeks and all voted this the best hotel we stayed at! Club level is a must. Staff are extremely friendly and no question is too much. A well deserved number 1 on trip advisor. We will be back...

Helpful?
1 Thank Klastef
Trinidad
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 8, 2011

My family and i stayed on the 25th floor in a 1 bedroom suite, the suite was gorgeous and very room we also requested a roll a way bed and it was delivered promptly, the view was amazing, the master bedroom was roomy, floor to ceiling glass windows and the bathroom was big with a balcony, the living was roomy... More 

Helpful?
Thank smaya1993
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

smaya1993 Thank you for your review. We are glad you had a wonderful stay, loved your suite and views over Miami and Biscayne Bay. We appreciate your nice words regarding our service. Please be our guest again. Kind regards, Jacqueline Ploettner, Resort Manager More 

La Digue Island, Seychelles
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 8, 2011

So before booking this hotel, I went to TripAdvisor to see what the reviews were about this place. Most of them raved about the fantastic customer service and I must say everything about those reviews were true. This place has the most gracious, hospitable, accommodating, go-out-of-my-way staff I have ever met; they met and exceeded my expectations. Definitely one of... More 

Helpful?
Thank wemusttravel
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

wemusttravel WOW. Thank you for your great comments about our staff. We are thrilled to hear we exceeded your expectations by providing the ‘most gracious’ guest service and that especially Christian went out of his way to assist you. We are happy your room was comfy, spacious and the views breath-taking. We are looking forward to your next visit. Best... More 

Vancouver, Canada
2 reviews
Reviewed August 7, 2011

My fiancee and I along with my best friend and her 2 kids - 28 and 24 stayed at this hotel based on the reviews we read here on tripadvisor. We had 2 rooms on the club level and my friend was upgraded to a junior suite on check in. The views are awesome! The service from the staff in... More 

Helpful?
Thank TMayola
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

TMayola Thank you for your great comments. We are so glad you had a fantastic time and loved your stay on our club level. It is nice to hear that you enjoyed your morning coffee on the spacious balcony of your room and were able to watch the beautiful skyline in the evenings. We are looking forward to welcoming you,... More 

Atlanta, Georgia
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed August 7, 2011

Off my family went for another cruise around the caribbean, this one leaving from Miami.  Due to our schedule we arrived late at the Epic around 1:00am. We had taken a limo from the airport to the hotel and were greeted at the hotel entrance.   Now I get the part that it's Miami and that clubbing is all the rage... More 

Helpful?
1 Thank Pips_14
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

Pips0905 Thank you for sharing your feedback from your stay. Please accept our sincerest apologies for the arrival experience and the sub-bar Housekeeping service. We are glad our staff provided you with another suite and made sure you felt comfy and taken care off. We are happy your overall stay was enjoyable. We hope to welcome you back to EPIC,... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 6, 2011

I had read all the reviews about this hotel before heading to downtown Miami on a business trip for 3 nights and thought I was setting myself up for disappointment but that I was not. In fact I was blown away. I booked a room on the club level - highly recommended and went there to check in. It was... More 

Helpful?
Thank Houseofhorras
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review

Houseofhorras Thank you so much for your fabulous review. We are thrilled you were ‘blown’ away by our service provided on our club level. Thank you for mentioning our staff, but especially Mark, going out of his way to assist you with reservations at Zuma and personalizing your stay to make you feel special. We are happy you enjoyed your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 

Additional Information about Kimpton EPIC Hotel

Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Location: United States > Florida > Miami > Downtown
Price Range: $216 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Hotels.com, Cheap Tickets, Odigeo, Travelocity, Priceline and Jetsetter so you can book your Kimpton EPIC Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Epic Hotel Kimpton
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Luxury Hotel in Miami
#8 Business Hotel in Miami
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Questions & Answers

Here's what travelers have asked, with answers from Kimpton EPIC Hotel staff and other travelers.
42 questions
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See all questions (42)

Questions? Get answers from Kimpton EPIC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Nice views. Either city or ocean.”
 of 5 bubbles U9056BZfernandov, 4 days ago | Read review
“Ocean/Bay is the best!!! Regardless of the floor. in case of City View Must be on a very high floor”
  • Very comfortable and spacious room
  • separate shower
  • Floor 24, Bay View at Night
  • Floor 24, Bay View
  • Pool Area in floor 16
 of 5 bubbles Jdks72, 1 week ago | Read review
“Rooms with the bay view are special”
 of 5 bubbles corychacon, 1 week ago | Read review
“Ask for very high floor, quiet room and not interconnecting”
 of 5 bubbles Debbieb5red, 3 weeks ago | Read review
“Ask for a higher floor with waterway view-gorgeous!”
  • View from the 29th floor!
 of 5 bubbles jodyz911, 4 weeks ago | Read review
5 of 5
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