Crowne Plaza Melbourne - Oceanfront

1,003 reviews

#12 of 25 Hotels in Melbourne

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2605 N A1A Hwy, Melbourne, FL 32903-2399

COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

$158

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Room & Suite (127)

Pool & Beach (95)

About

4.0

Very good

1,003 reviews

#12 of 25 hotels in Melbourne

Location

Cleanliness

Service

Value

Room types

Ocean view

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Mid-range

Travel safe during COVID-19

What you can expect during your stay

Face masks required for guests in public areas
Face masks required for staff in public areas
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas
Staff required to regularly wash hands

Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Crowne Plaza Melbourne - Oceanfront

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Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Dennis R wrote a review Aug 3

Middletown, Delaware1 contribution

dadofthebride fantastic wedding venue

wonderful staff caring and professional jessica organized the affair miguel performed magic with the food and drinks his staff of ryan, rene, ariel,jordan, sabastin, laura aided in presenting a five star wedding reception. the hotel sitsbon beautiful beachfront property the rooms very clean and confortable. the front desk did a terrific job in seeing all the needs of arriving guests handled caringly. I highly recommend this hotel for weddings or visits

Date of stay: July 2021

Rooms

Cleanliness

Service

Room Tip: oceanfront suites fantastic roomy with terrific view

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jimportell wrote a review Jul 2021

Davenport, Florida9 contributions6 helpful votes

Unprofessional Management

I am a Director of Engineering at a resort hotel in Orlando, Fl. This was our 5th time staying at this resort and it turned out to be a nightmare. I booked 3 rooms , 2 - for 2 nights and 1 - for one night. The day after we arrived my brother in law checked out of his room because he was only staying one night. That afternoon I get a call on when I'm going to check out of my room. I went to the front desk to tell them that I booked it for two nights but they said I only booked it for one night. The front office supervisor/manager came out from the back office and told me that I made a mistake when I booked online. He said that I booked a queen room with no sleeper sofa. I know that I booked a king bed with pullout sofa because it was my wife, daughter and 7 month baby. They made me move to the other tower with one bed and no sofa and broken down elevator. I asked them for a rollaway and crib and had to keep calling. They finally brought them 4 hours later. When we went to our new room, the keys didn't work. When I told them at the desk, they asked me if I pushed down on the handle. My response to them was, I know how these locks work. They also started knocking on the other room I booked for 2-nights asking my cousin when he was going to check out. I had to go back to the front desk and asked them why they were knocking on his door and they couldn't give me a straight answer. I guess this time it was their fault but they wouldn't admit to it, but they were quick to tell me a few times that I made a mistake booking my room. This past March, my wife reserved a room for the weekend for my birthday. When we tried to check in, they couldn't find our reservation.…

Date of stay: July 2021

Value

Service

Sleep Quality

Helpful

Response from Alan Filer, General Manager at Crowne Plaza Melbourne - Oceanfront

Responded 2 days ago

Thank you Jim for taking the time to write another review. As a Director of Engineering at a hotel, you know that feedback is very important and we do appreciate you doing it twice on two different platforms. I do apologize for challenges you encountered. I did double check the room types that were booked and there was one oceanfront suite and 2 single queen oceanfront rooms that were received here at the hotel. If you have different confirmation room types then if you wouldn't mind sharing with me so that I can follow up with the brand to see where the disconnect was. I will surely share your comments with the team so that we may be diligent about making changes. Please do not hesitate to reach out to me at any time if you would like to discuss further. Sincerely, Alan F General Manager

DominusMaximus wrote a review Jul 2021

Florida59 contributions10 helpful votes

A Bit Underwhelmed

As an educator, this oceanfront property was selected to take a break before returning to school in two days. Reservations were speficially made for a room with a full beach view at about $615 over 4 days and 3 nights. To my disappointment, we were given a room with a roof and North beach view and two complimentary draft, wine or non alcoholic beverages from the bar. Please be very specific in making lodging reservations. Take nothing for granted especially with the economy rebounding and the practice of overbooking. Lesson learned. Now, the Longboards restaurant was pricy but the food and service was fabulous. They did not disappoint. Unfortunately, I don't think we will return to this property.

Date of stay: July 2021Trip type: Traveled as a couple

Helpful

Response from Alan Filer, General Manager at Crowne Plaza Melbourne - Oceanfront

Responded 5 days ago

Thank you for providing feedback about your recent experience, it is greatly appreciated. I certainly apologize for the challenge you encountered and for not meeting expectations. While I cannot see your reservation from the information in the review, the hotel does has numerous room types with varying degrees of water views. Some rooms are direct ocean front. Some rooms have coastal views while other standard rooms do not have a view at all. We do hope that we have the opportunity in the future to welcome you back so we can provide a better experience. Sincerely, Alan F General Manager

MMurphy wrote a review Jul 2021

1 contribution

Great Stay

Nicely updated beach hotel. We had a great visit. Longboards restaurant/bar— food was excellent. Morning/lunch staff very attentive. Evening waitstaff needs some re-training at restaurant. We were ignored by evening waitstaff. We actually went back to eat for lunch. Mya was great and really took care of us. She made sure to provide us with the best experience after the poor evening experience. Will definitely return to this hotel in the future.

Date of stay: July 2021Trip type: Traveled with family

Helpful

Response from Alan Filer, General Manager at Crowne Plaza Melbourne - Oceanfront

Responded 5 days ago

Thank you Marisa3378 for taking the time to write a review. We are very glad to hear you enjoyed your stay with us. I am very sorry to hear about the service in the evening but happy that Mya provided great service for you at lunch. We will certainly share your comments with the team and do look forward to welcoming you back again in the future. Sincerely, Alan F General Manager

Don M wrote a review Jul 2021

1 contribution

morning buffet service= great svc!

We walked in from the street, and wanted some quick breakfast, and sit under the tiki watching the waves. We were greeted by a lovely girl, Tee, who was the buffet server. She explained how it works during the health alert, and she attended to our every need throughout our visit. We've been coming to this hotel for a couple decades, and we must say that this was the best service we have had here. I hope to see her again, and will look forward to having great service from the other staff in the future.

Date of stay: July 2021

Service

Helpful

Response from Alan Filer, General Manager at Crowne Plaza Melbourne - Oceanfront

Responded 5 days ago

Thank you for taking the time to tell us about your recent experience. We are very glad to hear you enjoyed your service when stopping in for breakfast. I will definitely share with Tee. We appreciate your loyalty over the years and do look forward to welcoming you back hopefully soon. Sincerely, Alan F General Manager

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