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12/3/2017 12/4/2017
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    Marriott's Crystal Shores

    600 S Collier Blvd, Marco Island, FL 34145-5604
    +1 844-631-0595
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    12/3/2017 12/4/2017
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    Traveler (291)
    Room & Suite (97)
    Pool & Beach (64)
    JW Marriott Marco Island Beach Resort
    3,926 reviews
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    Hilton Marco Island Beach Resort
    3,044 reviews
    #5 of 12 hotels in Marco Island
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    Olde Marco Island Inn and Suites
    231 reviews
    #4 of 12 hotels in Marco Island
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    Overview
    • Excellent65%
    • Very good23%
    • Average8%
    • Poor3%
    • Terrible1%
    Travelers talk about
    “vacation club” (32 reviews)
    “cascade pool” (5 reviews)
    Free Wifi
    Free Parking
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness center
    Kitchenette
    Concierge
    Facilities for Disabled Guests
    Business Center
    Dry Cleaning
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Marriott's Crystal Shores
    Special Offer: Earn a Free Night
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (494)
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    1 - 5 of 485 reviews

    Reviewed 1 week ago

    Our first visit to Marco Island. We were totally blown away with Crystal Shores. The facility is unbelievable , from the suites to the grounds. The staff couldn't have been nicer. They went out of their way to make sure that the needs of the...More

    1  Thank boonan
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 1 week ago

    We are so happy to hear you enjoyed your stay with us here in Marco Island. Thank you for taking the time to share your feedback and leave a perfect review.

    Reviewed 3 weeks ago

    I was also bumped just 12 days before the start of my intended stay on 8 November. I was planning to visit from the UK and to meet my US family from out of State. However I too received a short email saying that I...More

    1  Thank David C
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 2 weeks ago

    Thank you for taking the time to share your feedback and leave a review. We apologize for your reservation cancellation. We are working diligently to get the resort fully operational as soon as possible.

    Reviewed 3 weeks ago via mobile

    Hard to believe. I received a call today that my upcoming stay at Marriott's Crystal Shores is cancelled due to the "recent" hurricane. The most annoying part was that the rep, Joe, offered no apology at all. Very matter of factly advised me that they...More

    1  Thank karrhr
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 3 weeks ago

    Thank you for taking the time to share your feedback and leave a review. We apologize for your reservation cancellation. We are working diligently to get the resort fully operational as soon as possible.

    Reviewed 3 weeks ago

    I travel a ton for work and pleasure (over 110+ nights/year), and I have an appreciation for the myriad of obstacles that hotels are faced with at times. I have never, in 25 years of travel, been treated worse than I was by Marriott's Crystal...More

    2  Thank 757JeffT
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 3 weeks ago

    Thank you for taking the time to share your feedback and leave a review. We apologize for your reservation cancellation. We are working diligently to get the resort fully operational as soon as possible.

    Reviewed 4 weeks ago

    Staying at Crystal shores week Oct 22-29, 2017. The property is finishing the completion of 2 new towers that would have been done by now if it weren't for Hurricane IRMA. The construction of the new towers is almost complete. we are staying in the...More

    3  Thank john33cross
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 3 weeks ago

    Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here in Marco Island. We hope you will join us again sometime.

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Multilingual Staff
    • Self-Serve Laundry
    • Dry Cleaning
    • Business Center with Internet Access
    • Concierge
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Hot Tub
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • $552 - $726 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Marco Island
    • #4 Top resorts Hotel in Marco Island
    • #4 On the Beach Hotel in Marco Island
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 219
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Marriott, Orbitz, Travelocity, Hotels.com, Booking.com, Hotwire, Cancelon, Cheap Tickets and TripOnline SA so you can book your Marriott's Crystal Shores reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Southwest Gulf Coast >
    • Marco Island
    • Also Known As
    • Marriott`s Crystal Shores Hotel Marco Island ,
    • Marriotts Marco Island ,
    • Marriott's Crystal Shores Marco Island, Florida
    Add Photo Photos
    Traveler (291)
    Room & Suite (97)
    Pool & Beach (64)
    Dining (30)
    Hotel & Grounds (145)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
    Sponsored by:
    Olde Marco Island Inn and Suites
    231 reviews
    3.61 miles away
     
    Marco Beach Ocean Resort
    1,383 reviews
    .34 miles away
     
    Hilton Marco Island Beach Resort
    3,044 reviews
    .07 miles away
     
    JW Marriott Marco Island Beach Resort
    3,926 reviews
    .54 miles away
     
    Nearby Restaurants
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    Sale E Pepe
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    Nearby Attractions
    South Marco Beach
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    Ask a question
    Questions & Answers
    Marie G
    I was very surprised by Karen's experience with her timeshare week, which was scheduled at a time when Crystal Shores was closed as a result of hurricane Irma. We are at Crystal Shores this week and, just this afternoon, I spoke to a representative at Crystal Shores who said that the issue of re-bookings for people with weeks scheduled during the Irma closing was handled by the corporate office. This is understandable, given that communications on Marco Island were down subsequent to the hurricane. The representative indicated that the re-bookings were handled on a case-by-case basis. I would hope that Marriott Vacation Club would have done something to accommodate owners whose weeks fell during the closure. It seems the decent thing to do. That said, I haven't had the opportunity to review the sales agreement, but I will when I have the chance. I was also surprised that, as owners, we did not receive any communication whatsoever about the damage done to Crystal Shores, let alone information about the length of the closure period. The only way that I knew that the resort was open in time for our week was by calling the resort directly. Can anyone speak to the policy for timeshare owners who had weeks scheduled during the hurricane closure? Or to why owners were never contacted about the damages to the property?
    October 10, 2017|
    AnswerShow all 3 answers
    Response from shopper700 |
    We are MVC owners of two weeks in HHI and have used our points to go to Crystal Shores. After the hurricane closed this property we phoned to ask what can we do and we were told just wait and see if we will be open for the... More
    1
    Vote
    Don H
    September 18, 2017|
    AnswerShow all 6 answers
    Response from Benita D | Reviewed this property |
    If you are a Facebook user, search for Marriott Vacation Club Crystal Shores, then click on follow. You will get their updates on your FB feed. They were under the mandatory evac order and had to have all guests and staff... More
    2
    Votes
    MaggyMay_12
    July 4, 2017|
    AnswerShow all 2 answers
    Response from MarriottVacationClub | Property representative |
    The resort has one beach wheelchair available for our guests to use on a first come, first serve basis. Please inquire with the front desk upon arrival.
    0
    Votes
    Room Tips
    "Get an ocean view for your room, you will thrilled with."
    Read review
    "Best place to relax."
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    "Try to get an ocean view. The sunsets are amazing!"
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    "Gulf view upper level rooms in the Osprey building has amazing views! 12th floor"
    Read review
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