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Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.

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Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.
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91 Reviews from our TripAdvisor Community

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Start your review of Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.
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Reviewed yesterday NEW

My first impression was very low. We had stayed at another Extended Stay right next door the previous week and it was like coming home. The 1760 property...not so much. We checked in about 6pm and went out to eat. We came back about 8pm only to discover our room had not been cleaned from the previous night. Bedding, towels,...

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Thank Jonathan B
Reviewed 1 week ago via mobile

I have been at this hotel for over a year and love the convenience of renting with no lease so I can move when ready. I had very few problems while there but I can honestly say that they were all solved by the manager Franklin. He made my stay there stress free and was always available. Everyone has a...

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Thank John W
00esa, General Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

John, thank you so much for sharing the experience. Making you happy makes us happy! We are glad that the service provided by Franklin made for a memorable experience. We are proud of our associates like him who truly love to deliver exceptional customer service to each and every guest. Your recognition will make his day! We appreciate your kind...

Reviewed 1 week ago via mobile

It was a pretty nice place to stay. A little hard to find because of the construction around the area. Only had 10 cable channels to watch. It was in the center of where we wanted to go. The staff was pretty helpful in answering our questions. We decided to stay a couple of extra days they let us stay...

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Thank Teresa G
00esa, General Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

Teresa, thank you for sharing your nice comments regarding your stay at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. We are happy to know you loved the cleanliness of our property and the excellent service you received from our staff. Thanks again, we hope to be the hotel of your choice whenever you and your family...

Madison, Indiana
Reviewed 3 weeks ago

The young person on the front was pleasant but the stay was downhill from there. The tile and carpet floors were dirty and sticky to walk on. Our room had an odor. Bedding was old, wrinkled and had burn holes. The TV remote did not work and could not be replaced, per desk clerk. There was a ring of mold...

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Thank Juku48
Dittmer, Missouri
Reviewed 4 weeks ago

This was difficult to find due to road construction, no fault of the hotel. Staff was helpful, room was clean, and quiet. Everything worked well, although the water pressure was not very satisfactory.

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Thank Karen P
DeLand, Florida, United States
Reviewed February 14, 2017

Because there are THREE ESA Hotels in the same neighborhood, checking in was not very smooth. After finding the correct building, I got checked in then left for dinner and a concert. Before leaving I pulled the sheets back to check for bed bugs and found none. The" kitchen" had no utensils, NONE. The room was clean but old, worn...

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Thank Al T
Reviewed January 24, 2017

I'm not sure if it was the time but the whole experience was awful. I am Extended Stay junkie but this is the my LAST stay ever. First trying to get there with all the construction was horrible but then the front desk personnel was rude and down right nasty as if we were a inconvenience, then the room smelled...

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Thank Jadeness M
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for your experience at our location. I discussed your comments with the team, and we are shocked at this occurrence, taking the necessary steps to ensure that this does not happen again. I am grateful for the feedback you provided so we are able to...

Reviewed January 23, 2017

Arrived at the hotel, took an hour to check in with horrible reception. Got into the room and inspected the bed, found PEE stains on the bed after smelling a strong sent from the bed. Called the front desk to at least change it, with an attitude he replied and told me to bring the sheets down to the front...

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Thank David D
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 18, 2017 via mobile

My most recent review was meant for the Extended Stay America - Maitland Summit and not the one on Pembrook. Great staff, Jane, John, Erica, Josh, Paola and Lee make the stay enjoyable, always! If you want just a place to stay go elsewhere. But if you want a place to stay where the staff makes it more enjoyable, then...

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Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

Your feedback is important. Thank you for sharing. It is good to know our staff was able to accommodate you so well and that they made a positive impression during your stay. They will be informed on the excellent job they are doing. The staff and I would like to thank you again for posting your review. We look forward...

Reviewed December 6, 2016 via mobile

Spent around a month there while looking for a place to live, so I've seen the good and bad. Very understanding and helpful staff for the most part. Jonathan, at the front desk, was the most generous and helpful. Enough so that he's the only staff member that I remember by name. Aside from maybe making it easier for someone...

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Thank Chris S
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

Thank you for taking the time to share your experience. It is great to see you found our customer service to your liking. Jonathan will be informed on the excellent job he is doing accommodating guests. Also we will make sure to do a better job of communicating our amenities and how to properly receive them. Thank you for bringing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated (September 2011) hotel in the heart of the Maitland business district. All rooms feature a 32 inch flat panel television, euro top mattresses, comfortable recliner and fully equipped kitchen. Easy access via I-4 to downtown Orlando and Lake Mary. ... more   less 

Additional Information about Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.

Address: 1760 Pembrook Dr, Maitland, FL 32810-6309
Location: United States > Florida > Maitland
Price Range: $84 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Orlando
Extended Stay Orlando
Orlando Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a remote room if quiet is what you want.”
 of 5 bubbles 282alt, Feb 14, 2017 | Read review
“Higher floors receive better view more sun, enjoy the rain sounds at night”
 of 5 bubbles , Aug 4, 2016 | Read review
“The Wifi was nonexistent in my room”
 of 5 bubbles WriteLeft, Dec 12, 2015 | Read review
“Corner suite---134, very spacious”
 of 5 bubbles damionhutchins, Oct 26, 2015 | Read review
“Rooms looking away from a main highway are quieter (that would be rooms at the back side of the hotel).”
 of 5 bubbles P8680NPgeorgeg, Oct 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question