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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

141 reviews
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Traveler (28)
Room & Suite (15)
Dining (2)
Overview
  • Excellent48%
  • Very good19%
  • Average12%
  • Poor7%
  • Terrible14%
Travelers talk about
“manager jay”(2 reviews)
“breakfast bars”(2 reviews)
“office park”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Suites
Fitness center
2.5 Star Hotel
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Reviews (141)Write a Review
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All reviewsmanager jaybreakfast barsoffice parki highly recommend this hotelplace to staysleeper sofahome away from homefull kitchenclean roomsbed was comfortableevery morningfront desk stafffilamenitieslaundryhousekeepingpets
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1 - 5 of 132 reviews
Reviewed 1 week ago

Staff was courteous and helpful. Cleanliness left a little to be desired, but overall, everything was fine. The location was convenient for our traveling in the northern part of Orlando. We will definitely consider staying here again.Convenient and courteous…More

Review collected in partnership with Extended Stay
Thank Guhmineheart
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 1 week ago

Thank you for staying at Extended Stay America and for the feedback. We are delighted to read you received an excellent service offered by our staff and that you were pleased with our convenient location. It was a pleasure hosting you, and we look forward...More

Hotel's Favorite
Reviewed May 5, 2017

I was treated not as a guest but like a member of their family. Jay the manager bent over backward to accommodate every need and desire for us. The staff is outstanding!!!! Even when I checked out and walking to my car...they still kept assisting...More

1  Thank Damonic R
Response from 00esa, General Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded May 6, 2017

It was our pleasure hosting you and your family at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality made it even more memorable. I will...More

Reviewed 1 week ago

On our first night at the hotel, we found a live cockroach on one of the bed pillows and another one by the bathroom sink. After not sleeping well that night, I complained to the front desk in the morning. They recorded my name and...More

Thank KS2332
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 1 week ago

Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of...More

Reviewed 2 weeks ago

First impressions mean a lot, and unfortunately our check-in was a bit questionable. Our reservation was 100% prepaid with a credit card. I was going to check us in while my husband got our bags out of the car. I gave our last name and...More

Thank KimCR2014
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 2 weeks ago

Kim, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

Reviewed November 26, 2017

The hotel is in very good condition. In fact, if it hasn't been recently renovated they are doing a great job keeping it in good shape. The bed was comfortable and 75% of the staff were very friendly. The breakfast isn't breakfast. Think of it...More

Thank Tripper4Life
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded November 27, 2017

Thank you for being a guest at our hotel. We are pleased to know you were comfortable here and that our associates left you with a good impression of our hotel. However, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Breakfast included
Meeting Rooms
Things to do
Outdoor pool
Fitness Center with Gym / Workout Room
Details
Price range
$101 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
$101 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Suites
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Traveler (28)
Room & Suite (15)
Dining (2)
Pool & Beach (1)
Hotel & Grounds (21)
Bathroom (2)
Questions & Answers
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dbfortlauderdale
January 24, 2017|
AnswerShow all 3 answers
Response from Vanessa A |
We just checked in, and the smell is sooooo bad I want to throw up. The staff said they will febreeze. Ridiculous. The manager responded to you that he would be coaching staff, it obviously didn't happen.
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Room Tips
"Stay somewhere else, and don't use the sofa sleeper"
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"Do not stay it's your pet at this hotel."
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"Request 3rd floor for quietest stay"
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"Go somewhere else!"
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