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We stayed here for one night. The hotel was just renovated. The beds were comfortable. We were four, had a suite and the room was very spacious. We thoroughly enjoyed our stay. The staff was very friendly
My wife and I stayed here for 2 nights. This hotel is a great place to stay! They suffered major damage from hurricane Irma and 2 whole floors were closed due to all the construction. We felt so bad for them. They are doing a...More
Stayed here for four nights in the beginning of January. Hurricane damage had already been repaired and everything looked great. The room itself was spacious and clean, but I did have some issues during my stay.
The bathtub was stuck on shower mode, which was...More
Thank Annalise K
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake PlacidResponded 2 weeks ago
Lovely day Annalise K,
Hearing from our guests is always lovely because you took the time to share your thoughts. I'm sorry that there were issues with the bathroom amenities and smoke alarm, also if you feel that our breakfast and staff service was sub-par....More
This is a nice hotel, but when we visited it was under major construction due to hurricane damage and the whole of the first floor was a building site. The breakfast room had been moved to a miserable meeting rom complete with construction materials in...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake PlacidResponded 3 weeks ago
Greetings from Holiday Inn Express and Suites Lake Placid, thanks for choosing us for your lodging needs. Foremost, on behalf of the staff, I'm sorry for the inconvenience caused by our property's upkeep, the noise due to ongoing construction, and condition of the bed....More
6 hour road trip from key west. Pulled in late around 1 AM. Needed a room as we could not drive any more (very tired). Was told there were no rooms available that the hotel was booked solid. Walked outside and booked the room online...More
Thank Nick M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake PlacidResponded January 7, 2018
Hi Nick M!
Thanks for choosing to stay with us and sharing your experience! We're very sorry about the less than pleasant encounter that you had with one of our Front Desk staff. What you described is certainly not what our hotel brand stands for....More