Recently stayed at HGI Lake Mary for 3 nights, the staff is one of the best I have experienced and the property is very nice. Great value for the price. I would highly recommend and will certainly be back.
All staff members (including the housekeeping staff) are outgoing and friendly. We needed a late checkout, and Sarah and Pablo were very helpful. The property is immaculate and beautiful. Pool deck is well maintained as well as an outdoor, covered veranda for dining or just…
Kudos to the facilities and staff at this hidden get-away in an area that can sometimes (and otherwise) be a little crazy congested. Sarah, Pablo, Natalia, Paula, Franklin, Bob, and Carlos made us feel like we were at a major resort with top-notch service and hospitality the…
Check-in process was extremely inefficient. Staff appear to not know what they were doing or were new. Room was beyond tiny. Could not have stayed there more than one night. Breakfast was pretty good but would not have paid $10 a person for it.
Hilton never ceases to please. It was a short stay this time. Early flight (6am takeoff), no time for hot breakfast, but the staff set coffee, fruit, and dry cereal out for us do the circumstance. Above and beyond.
"The hotel is quiet but I would still pick a room that is away from the nearby highway."
"Ask for room away from highway!"
"Great staff..see Bob Andino-he rocks"
"Top floor location prevents overhead noises."
"We had a view of a parking lot, while not ideal, was quiet"
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