The Westin Lake Mary, Orlando North
2974 International Pkwy, Lake Mary, FL 32746-7681
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About
#5 of 12 hotels in Lake Mary
Location
4.5
Cleanliness
4.7
Service
4.4
Value
4.5
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Shuttle bus service
Conference facilities
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Location
72Somewhat walkable
Grade: 72 out of 100
35Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
2974 International Pkwy, Lake Mary, FL 32746-7681
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Debi M wrote a review Jan 2023
It was nice but a few issues 1. The shower had no hot water and it wasn't fixed after I told the front desk. 2. Housekeeping never came, so my trash was full. 3. Loud music until 2am in a room nearby.
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Feb 22, 2023
Thank you for your feedback regarding your recent stay with us. We are happy to know your thoughts on the building and appreciate the feedback to correct where needed. We hope to see you again in the near future! have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived on Wednesday and the elevator did not work. One elevator worked with the other being barricaded from being used. The staircase was outside the building to go up the stairs. The last night I was there, Saturday night, someone knocked on my door at 10 pm and opened the door!! Luckily, I had the security latch which kept the door closed. I immediately called the front desk to be told they had noise complaints and were responding. Someone had a key to open my door!! The front desk said no worries that they do not give keys out and is there anything else they can do to improve my stay. Wow, I’m glad the door was latched. I’m not impressed with what just happened. Westin… I hope you read this.
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Date of stay: January 2023Trip type: Traveled on business
Room Tip: Latch your doors when in the room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Jan 25, 2023
Thank you for your feedback in regard to your recent stay with us. I want to apologize on behalf of what you encountered with staying with us the elevator was something beyond our control and I can assure you I will get with the front office team regarding the security of our guests as that is our number 1 priority.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A mistake on check in date was handled in an unhelpful and unfriendly manner. Our company is hosting a large meeting at this property and upon check I was told my reservation did not begin till the next night. Rather then help me adjust it , the assistant manager at the front desk told me “ your reservation was made by the meeting staff so we can’t change it” then he quietly tried to charge me more then our group rate for the first night, told me to address that with them tomorrow , until I called him on it, at which point he asked me why I was raising my voice ( I was not ) and honored our group rate. As a lifetime Titanium member, who checks into Marriott properties weekly I rarely run into a manager so unhelpful.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Dec 24, 2022
Thank you for your feedback in regards to your recent stay with us. On behalf of the entire hotel, I apologize your stay was not up to your and our standards. This feedback will be shared accordingly with the correct departments so that we may improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel. Friendly staff, clean and modern. There is a small outdoor mall across the street with some dinning options. The hotel has a steak house. The hotel has a nice gym and is conveniently located close to the expressway. I have stayed at the hotel a few times and would return.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Dec 24, 2022
Thank you for your great feedback! we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As I have stayed at this hotel, six previous times and just recently October 2022. Only, one time and that was a stay from last summer, there was a problem with air conditioning unit and the problem was resolved in less than an hour. summer. For my most recent visit, October 09, 2022, the hotel employees were courteous and professional. The rooms was very clean and spotless. Now they have added White Tea Shampoo, Conditioner and Bodywash in the bathroom as dispensers. A wonderful idea. This time, I did not use the pool. The location is excellent. The lobby is inviting and they let me use the Microwave in the lobby. I would rather see a Microwave be placed in the rooms. There is a fridge in the room. This is very helpful. However, at this point, it would be nice that The Lobby Bar reopens as well as the Concierge Reception for Marriott Bonvoy Members. With these minor suggestions, I still feel that this hotel deserves five stars as it is very relaxing, inviting and has a warm atmosphere. Yes, I definitely will return to this hotel again.…
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Date of stay: October 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Dec 24, 2022
Thank you! Thank you! for your feedback! we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
In all my years of traveling - throughout the entire world - I have never been so disgusted by a hotel - especially one that calls itself a Westin. I cannot begin to tell you the number of issues I had (along with other Opex Attendees) - let's start with 5 sets of new keys in 3 days, a fridge that was running wide open upon arrival and overnight (the door wouldn't close, no gasket), a safe that was broken and "wait for it" - water coming from the floor tiles under my bed – I had wet feet each day (I have a video).... The bathroom was fairly clean on the day of my arrival... I asked that they clean the room formally at the front desk on day 3 (at 1207pm) - they said NO, as it was passed 12pm notice period and oh btw, never cleaned it per request the previous days. Appears someone did show late PM on day 3, but... the bed was not made, my trash & dirty dishes (with food on them) were never taken from the room, and the bathroom was left with two towels (one of which had huge wet yellow stains on it – OMG it was horrific) …. and to my surprise, an empty trash can on top of the toilet?? - let us just finish this awful experience with hair "yes" NOT MY hair – it was long dark hair next to the toilet, in the corner of the shower wall, and in front of the bathroom door - all in many places in the bathroom that should be cleaned by housekeeping (I have many pictures and it was DISGUSTING) – I get things are tough in FL and I get staffing is hard to find - but please do not sell a room unless you can keep the quality of your brand at the forefront of the experience (Westin is top tier in the industry – or maybe it is NOT anymore?) - I am so disgusted by this hotel stay - I am never staying at a Westin in Florida AGAIN - actually, I would rather stay at a Town suites Inn, Courtyard or Fairfield - they are not always perfect - but they have never been this bad. FYI - your Eng. staff did an excellent job helping me with the door (several times), and installed a new fridge and safe (2nd safe broke too - really?).... it is clear to me that you are aware of your key system issues (many staff members mentioned it to me, in their frustration they get from hotel guests). BTW - No backup room was available upon my request on day 2 (later that evening an HCA room was offered, but that is not something I feel comfortable staying in especially when others may need it in their time of need). I know it is a hard biz post covid, but this experience is just making it harder for everyone in the industry…. you must balance profit over your brand experience – today you lost my trust and my loyalty.…
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Date of stay: October 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: Not close to MCO - very expensive Cab or Uber ride!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Dec 24, 2022
Thank you for your feedback in regard to your recent stay with us. On behalf of the entire hotel, I apologize your stay was not up to your and our standards. This feedback will be shared accordingly with the correct departments so that we may improve.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The “hotel” caters to the convention side. One event they had forced guests to park across a very busy street in a shopping center. The lobby stayed full of people attending events. The restaurant offered a very thin breakfast buffet for $17 and to go bagel alone was $6. Only a small cooler frig in the room, and the A/C was preset. Even when the room was 74 and we turned the thermostat down to 67, the room never cooled. Definitely not a hotel for a vacation or a family.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Aug 3, 2022
Thank you for your feedback in regards to your recent stay with us. Being a full-service hotel does allow us to attract business for our convention space but at the end of the day, we want all our patrons to be able to enjoy the hotel grounds equally. I will get with our team in regards to the parking situation and make adjustments where needed as well with our breakfast and AC in the rooms. Without guest feedback, it does not allow us to shine at the opportunity for improvement, and for that, we say thank you! We hope to service you again in the near future. Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon losing my wallet outside of this location, as I was not a guest staying with the hotel... I however was promptly called by the front desk staff to inform me it was found. The cash and all items were in my wallet when I came to retrieve it. Incredibly honest and trustworthy staff. Thank you.
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Date of stay: July 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Dec 24, 2022
Thank you so much for your honest review! we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checking in was pretty streamlined. The front desk agent was very helpful. On explaining the amenities. The room was clean and updated. The property overall was nice for business. Having Shulas on site was nice too. The bar was a chill area to unwind.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Jun 29, 2022
Thank you so much for your feedback in regards to your recent stay with us. This is the service we strive for and we hope to see you again real soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only stayed one night. The room was clean and the check in and out was quick and efficient. The hallways were a little noisy, but otherwise it was comfortable. Everything worked without any issues.
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bayron Lopez, Guest Services / Front Office at The Westin Lake Mary, Orlando North
Responded Apr 26, 2022
Thank you for your feedback in regards to your recent stay with us. We hope to see you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$156 - $200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin lake mary hotel lake mary
LOCATION
United StatesFloridaCentral FloridaLake Mary
NUMBER OF ROOMS
253
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Claim Your ListingTHE WESTIN LAKE MARY, ORLANDO NORTH $143 ($̶1̶8̶0̶) - Updated 2023 Prices & Hotel Reviews - FL
Frequently Asked Questions about The Westin Lake Mary, Orlando North
Which popular attractions are close to The Westin Lake Mary, Orlando North?
Nearby attractions include AmStar 12 - Lake Mary (0.2 miles), Katie's Wekiva River Landing (0.7 miles), and Mystique Escape Room (0.2 miles).
What are some of the property amenities at The Westin Lake Mary, Orlando North?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Lake Mary, Orlando North?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Westin Lake Mary, Orlando North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Lake Mary, Orlando North?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Lake Mary, Orlando North?
Conveniently located restaurants include FishBones, Terramia Brick Oven Pizza, and Ruth's Chris Steak House.
Are there opportunities to exercise at The Westin Lake Mary, Orlando North?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Westin Lake Mary, Orlando North have an airport shuttle?
Yes, The Westin Lake Mary, Orlando North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Lake Mary, Orlando North have airport transportation?
Yes, The Westin Lake Mary, Orlando North offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Lake Mary, Orlando North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Lake Mary, Orlando North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.