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Seralago Hotel and Suites

2,809 reviews
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Traveler (851)
Room & Suite (330)
Pool & Beach (99)
Overview
  • Excellent16%
  • Very good28%
  • Average22%
  • Poor13%
  • Terrible21%
Travelers talk about
“room suite”(26 reviews)
“food court”(86 reviews)
“fun spot”(45 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Free Shuttle or Taxi Services
3.0 Star Hotel
All hotel details
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,809)Write a Review
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2,325 results
Traveler rating
399
568
473
349
536
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473
349
536
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1 - 5 of 2,325 reviews
Reviewed 2 days ago

Rooms are a good size however are extremely old and need updating. Our room smelt like a toilet. Beds however were clean and comfy, it was mainly just the bathroom and carpets etc that needed a change. Reception staff were nice however the activity desk...More

Thank tara_j93
Reviewed 2 days ago via mobile

We have been coming to the Seralago for 12 years and Sam and Maria and several other staff have gone over and above customer service to make us feel like family and have watched our 17 year old grow up here for our vacations. We...More

Thank Jessie S
Reviewed 4 days ago via mobile

Vernice at the front desk is always happy...smiling... I was in a jam the other day and she helped me out so much I don't know what I would have done without her that day very helpful thank u so much!

Thank rharbaugh68
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 3 days ago

Dear Guest, Thanks you for the great comments about service and attention you received from Vernice. We are happy you enjoyed your stay and we hope to see you again in the near future. All the best! Luis Gonzalez

A TripAdvisor Member
1
Reviewed 5 days ago

This hotel is ok for the money you pay.even after leaving a tip for housekeeping room was not cleaned to a good standard.also bathrooms could be doing with updating.staff are friendly enough.I think there is better for your moneyMore

Review collected in partnership with Alpharooms
Thank A TripAdvisor Member
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 3 days ago

Dear Guest, Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we helps to continue to make improvement to the hotel and services we provide. We are disappointed that you did not share your concerns...More

Reviewed 6 days ago

Best place to stay for the price and location. The staff was very accommodating for my family that was spending the weekend there. They really went above and beyond to make them feel welcome and to give them the best experience. Thank you to all...More

Thank kcollaros
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 5 days ago

Dear Guest, Thank you for the great comments, we are happy you enjoyed your stay and we look forward to seeing you again in the near future. All the best! Luis Gonzalez

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$35 - $88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$35 - $88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (851)
Room & Suite (330)
Pool & Beach (99)
Dining (30)
Hotel & Grounds (597)
Bathroom (76)
Family and Play Areas (21)
Questions & Answers
Ask a question
Kiwilover5000
January 6, 2018|
AnswerShow all 3 answers
Response from Colleen W | Reviewed this property |
Yes they do and it’s token operated. Which the token machine is in there and did Work when I was there. It cost about 5 or 6 bucks a load. Not well kept. I went to wash things from the beach and trash was all over alone... More
0
Votes
JoannaBee731
December 1, 2017|
AnswerShow all 4 answers
Response from Shamika S | Reviewed this property |
Nooo!!!
0
Votes
LM M
November 18, 2017|
Answer
Response from Luis G | Property representative |
Our shuttle schedule is too extensive to print here, please contact the hotel directly via telephone and they will email you a copy.
0
Votes
Room Tips
"Pay a little extra and check into a legitimate hotel."
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"Be carefull with this hotel"
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"When booking verify fridge, micro, Wi-Fi & breakfast plan."
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"Do not choose this hotel!!"
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