Seralago Hotel & Suites
5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
Lowest prices for your stay
$89
Fully refundable before 04/08/23
$70
Fully refundable before 04/06/23
$89
$48
Travelocity$54
Hotels.com$70
Priceline$79
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Room & Suite (901)
Pool & Beach (51)
About
#94 of 161 hotels in Kissimmee
Location
4.2
Cleanliness
3.1
Service
3.4
Value
3.5
Family Friendly Hotel, 3 miles from Walt Disney World, close to Universal Orlando and Seaworld. Full service restaurant for breakfast with Kids Eat Free program, Food Court, two pools and 2 whirlpools. Scheduled transportation to theme parks.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Vending machine
Poolside bar
Shuttle bus service
Car hire
Meeting rooms
Baggage storage
Convenience store
Sun loungers / beach chairs
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Budget
Languages Spoken
English, Spanish
Location
77Somewhat walkable
Grade: 77 out of 100
24Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Contact
5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
Getting there
Rental CarsSee rental cars from $10/day
4304Reviews238Q+A100Room tips
Reviews
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Most Recent
THE PICTURES THAT THEY HAVE ON WEBSITE ARE FAKE!!!! THERE IS MOLD, ROACHES IN THE ROOM. ROOM SMELLED LIKE CIGARETTES; LIGHT DID NOT WORK..TV WAS VERY SNOWY...ALL THEIR REVIEWS ARE SELF WRITTEN...HORRIBLE PLACE TO STAY!!!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently had an awful experience at this hotel, marked by terrible customer service, stained towels, and unclean toilets. We booked for 7 nights via Expedia and 1st day noticed basic lack of hygiene, smoke smell, stained towels and unclean bathroom. Despite repeated requests for room service, the hotel remained unresponsive, forcing me to contact Expedia to cancel the rest of my stay. Expedia asked me to wait 24 hours for the hotel to confirm the cancellation. The front desk manager promised a refund for the rest of the days upon checkout that morning. We checked out and moved to another Hilton. Expedia persistently checked with the hotel regarding the refund and promptly communicated with me, which I appreciate. Seralago refused the refund, citing hotel policy, even though we had an email thread Expedia sent and I replied to it upon conversation with the manager. After repeated calls, tweets and chats with Expedia, they could not obtain the refund. However, Expedia did compensate me with courtesy points for future use (covers some of it), it would have been desirable for Expedia to enforce a refund having spent thousands on a Disney trip, hotel, car and flights. Avoid this hotel at all costs. The terrible service, unhygienic conditions, and dishonest management are not worth the risk.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Upon arrival at 10:00 pm hotel was not able to check me in, there was a line of 30+ people, reception was not taking guests, after 40 min of waiting the line was not moving, my requests to cancel booking were brutally rejected. I had 2 little children who could not wait for hours at midnight. I booked different hotel
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The best part of my stay at Seralago was the amazing experience at the Tiki Bar with Rizzo !! He is wonderful. Aside from the delicious beautifully made drinks was his humble and kind nature. I come back to stay time and time again to chat with him by the bar. The hotel is decent. The five stars is for Rizzo. His service and demeanor is fantastic !!!!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It took us almost an hour to check in because there was only one agent working the counter and customer after customer there were issues (no fault of the agent). We were in this hotel room for an hour and left for another hotel. Looking at the photos in the review you would think it’s a decent hotel. It’s not. I’m not sure if we got the most run down room of the place but man oh man it was rough. Walking in the room it had an ammonia mixed with humidity smell. The bathroom was nasty and we found crumbs in our bed. There’s no way they changed the sheets. I didn’t even want to sit on the bed let alone sleep in it. There was mold in the shower head and the tiles/floor were moldy and dirty. Oh and there was no smoke alarm. We didn’t feel safe either. I didn’t get other pictures since we packed up and left but got a couple. 0/10 recommend. …
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Don’t book this hotel. It should be inspected by the health department
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Overall: would NOT recommend. stayed for entire reservation, but wouldn't return. The internet went out during check-in, so we waited in the lobby for 2 hours and eventually they checked us in even though the internet was still down. They just wrote down my card info on a piece of paper. We had reserved 2 rooms. One room checked in earlier than another. The first room was the normal 2 bed room. The carpet was musty. The room smelled of weed. The bathroom fan was nonexistent. Our second room checked in a few hours later. The hotel had given out all the regular rooms and the internet was still out, so our friends got a free upgrade to a family suite (2 full beds, murphy bed, pull out couch, small twin day bed). It was much nicer, although the door required a solid body slam or pull to enter and exit the room due to an old door lock. Sort of a fire hazard... The family suite had "hardwood" floors, smelled much nicer, had shampoo/conditioner/body wash dispensers on the wall. One bottle dispenser did fall off the wall while someone was showering, so that unfortunate. We ended up all staying in the family suite since the first of the 2 rooms just sketched us out too much. On the fat chance we stay again, I'd only want to stay in the family suite. Good: - fluffy pillows - the family suite (didn't look like the pictures online though) - large pool and a hot tub - close to Disney - strong AC Bad: - housekeeping only upon request, supposedly due to COVID - rough thread-bare linens - no elevator? - old yet functional furniture - I wouldn't consider it a resort. It's more like multiple motel buildings on one property.…
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Try to get a family suite. I don't know the price since we got a free upgrade, but the family...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
If you are looking for a place to stay for family, theme park, whatever the reason is, DONT. This place was unsanitary, dirty, dangerous, smelly, filthy, roaches, tears in the curtains, looks like somebody got killed in the room we reserved. AC liquids on the floor every room you went by, everything about this hotel was straight up disgusting. As I’m typing this review we are heading towards home just to avoid staying at this hotel. Make sure you read the reviews and look at ALL the pictures before reserving a room.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Practically scammed us. Made a TripAdvisor account just to tell people how horrible and nasty...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Rizzo was awesome with the service drinks on point loved it .. hes the best. I wouldnt have it any other way he very personal great with ppl. He has the personality with people . He has been the best
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Beware 🤢 My family and I booked based on the photo's posted on groupon these pictures are extremely false. When we arrived we were so grossed out at the condition of the rooms we had to look at 3 before deciding to get a refund and leave. They advertise as a family resort yet we felt like we were in Jamaica with all the weed being smoked. We are not picky people as we knew for a lower cost hotel in Kissimmee it wasn't going to be great but being in North America we did expect basic cleanliness. All 3 rooms were just nasty. Every bed was stained and 1 looked like a women bleed all over. The showers are falling a part and rusted. Everything is sticky broken or chipped. The air conditioning leaks everywhere. All the rooms smell like mold. The couches are just like the beds stained and gross. They will charge you like 250 for amenities at Check in 😂 We can't comment on there pool or restaurant as we left after looking at 3 rooms. After seeing the condition of the rooms we would never eat there or even try. I don't think they have cleaners at all as the basic cleaning isn't even done. If you do stay make sure you have alarm for your car as I would not trust leaving overnight and your own bleach to sterilize so you don't get a STD. Our family was laughing about how bad this place was for our whole vacation seriously it reminds me of something you would see on cops or CSI. 😂 …
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Stay anywhere else seriously a hostel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Our second - and probably our last - visit. Six years ago it was interesting to stay in a sketchy budget motel, but we now prefer neat & tidy motel grounds, quiet neighbours, and a clean carpet in the room. However, you can't beat the price! for one overnight stay before the plane departs for home.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$47 - $82 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
seralago hotel kissimmee, seralago kissimmee
LOCATION
United StatesFloridaCentral FloridaKissimmee
NUMBER OF ROOMS
614
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Frequently Asked Questions about Seralago Hotel & Suites
Which popular attractions are close to Seralago Hotel & Suites?
Nearby attractions include The Great Magic Hall (0.3 miles), Fun Spot America (0.2 miles), and Old Town Sling Shot & Vomatron (0.3 miles).
What are some of the property amenities at Seralago Hotel & Suites?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Seralago Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Seralago Hotel & Suites?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Seralago Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Seralago Hotel & Suites?
Conveniently located restaurants include Flippers Pizzeria, Red Lobster, and Checkers.
Are there opportunities to exercise at Seralago Hotel & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Does Seralago Hotel & Suites have an airport shuttle?
Yes, Seralago Hotel & Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Seralago Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Seralago Hotel & Suites?
The staff speaks multiple languages, including English and Spanish.
Is Seralago Hotel & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.