Gaylord Palms Resort & Convention Center
5,577 reviews
#40 of 163 Hotels in Kissimmee
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Room & Suite (599)
Pool & Beach (196)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gaylord Palms Resort & Convention Center
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#40 of 163 hotels in Kissimmee
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Water park
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Outdoor dining area
Vending machine
Poolside bar
Entertainment staff
Tennis court offsite
Waterslide
Video game console
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Hand massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English, Spanish
Location
Full view
47Car recommended
Grade: 47 out of 100
24Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
5,577Reviews133Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
We are on Spring Break, staying at the Gaylord Palms here in Florida. At first glance, this looks to be a great resort. But here are a few things you should know before booking. 1. Pool Chairs - 90% of the chairs are half-chairs. That's right, half-chairs. Not full-length lounge chairs. The full length chairs are for rent and reserved premium seating. Now there are a few long lounge chairs around, but you have get to the pool early to get one. Like, by 9:00 AM. I arrived each day before 8:00 to make sure we got a set. Chairs cost between $30 - $45 each. EACH. Pool opens at 8:30 and closes at 8 PM. Now I don't know about you, but you go on vacation, kids want to swim all the time. 8 PM is way too early. 2. Pool Experience (Food and Activities) - As you might expect at a big resort. Low quality food, high prices. Very high price. Tip - Doordash everything, you'll save and get a variety of food. Take to the pool. Expect drinks to cost about $15-$17 a pop and beers are $9. Tip- Get a bucket if purchasing at pool for $36 or just bring your own if you want to really save. If drinking mixed drinks, get the pitcher for $42. Lazy River - Fun, but no rafts. Experience would be a lot better with something to float on. FlowerRider - Worth it! My children experienced it and loved it. Guys that work it, were great. $25 per 30 minutes/each. Slides and water park are what you'd expect. Kids loved playing on them. Sun- Only shines on half the pool for most of the day. If you like the shade, stay in the adult only pool or in the chairs closest to the entrance. Music- tool low, can't hear it. Take your own music to enjoy. 3. Room - Not worth the price. These rooms should be about $150-$200 a night. Nothing spectacular. We turned down the air to 65 and it stayed around 70 in the room. Needs updating. Forget about house cleaning. We've been here several nights and nobody has touched our room. I don't think they will even today, as it is our last day. There is a small hidden fridge in the center dresser to put drinks. 4. Onsite Dining - We booked a table for Moor. We canceled. I estimate it would have cost a family of four upwards of $300 to eat there. Like I said, we cancelled and ordered door dash-Cheesecake factory for under half of what it would have cost. The other place open had a buffet. Breakfast - $32 for adult and $16 for kids / buffet. We didn't eat here, like I said, we just did door dash for all our meals. The steakhouse was closed. You can find picture online for what you'd get. I'd suggest saving the money and going to your favorite steakhouse back home. The sports bar looks nice, but we didn't eat here. Typical sports bar food. 5. Other - Not to act snobby or anything, but they must have been running Florida Special or something. I was somewhat surprised at the type of people staying here. I was expecting the Ritz and got the Motel 6. Not in all cases, but some. By the sports bar is a large turf field. Kids loved playing on this at night. They have a few fire pits that were really nice. Great way to end the night. Overall - Average place to stay. I expected more. I guess what really got me were the people staying here (witnessed two guys getting ready to fight by the pool) and the pool chairs. Since we spent a majority of our time at the the pool, the pool chairs were really tacky. I mean come on. Would I stay here again? No. Do I go to Orlando a lot? No. I may seem a little cheap, but believe me, if I felt something was worth it, I would have paid. Not in this case. I hope this gives you a little better picture of what to expect at the Gaylord Palms in Orlando. -Papa…
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: If you stay in Atrium, get at least floors 5 or higher.
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1 Helpful vote
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Stayed at the property Saturday April 3 to Monday April 5 in room 8161. I had reserved a two queen room but was upgraded to a one bedroom suite with my Marriott Suite awards. The room was very nice and I am very appreciative that I was upgraded. Check in was quick. I arrived around 6pm and was in the room quickly. None of the rooms had microwaves which was a disappointment. It has been so long since I stayed in a hotel without a microwave i did not think to even look. We ordered room service from the Marriott Bonvoy app which arrived within a hour. We ordered burgers which were burnt (crispy), but didn’t call to complain because we did not want to wait another hour. Sunday we went to Easter breakfast at Villa de Flora. Our server, Ali from Morocco, was great. He was super attentive, polite and personable! The food was decent and reasonable mix of items for the price. Disappointed that we dis no get to see the easter bunny because we apparently waited to long and the bunny was done for the day. We went out to the pool complex which was very nice and fun for the kids. We did not have a problem finding a chair despite it being crowded. It sucks that if you want a chair right next to the pool you have to rent it but I understand because people are rude and inconsiderate when they throw towels and personal items on four or five chairs and then leave and play in the pool for hours. Monday the pool was much less crowded and I was able to get a 2pm checkout which was really great. Here is the mixed review part, the parking fee (self park $28) is ridiculous and the cost of some items is just as bad. On Monday I purchased three muffins, an iced tea and a breakfast Sandwich in their marketplace for $$28 too. Sorry. These are just too much. The resort fee is a lot too, i wish it was just part od the rate. Or reduce it for Marriott Bonvoy members, or tier the price based on Bonvoy status. The pool is several steps above others in the area, but as part of the resort fee is internet which is free for Bonvoy members. That is why it hurts. …
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Date of stay: April 2021Trip type: Traveled with family
Helpful
WE came here to celebrate our 45th Anniversary and paid $350.00 + tax for a cabana on THE ADULT POOL and then found out it now open to every age. We only spent a few hours with the noise and splashing children. Needless to say this ruined our special anniversary and we won't return to Gaylord Palms.
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Date of stay: April 2021
Value
Location
Service
Helpful
I felt extremely unsafe for my family and my child at the resort, and it ruined my stay. The resort has signs posted everywhere that masks must be worn. However, the hotel does not enforce this. The lobby, hallways, and elevators are filled with maskless guests at all hours. I witnessed a maskless man place his beer on front desk counter during check in at one point and the staff did nothing. I made the front desk aware of my concerns upon checkout, and asked that they be conveyed to management. I would never have stayed here if it was made clear that masks were optional. As a result of all the unmasked guests, I spent all my time off-site and stayed in my room the rest of the time, afraid to go out. It was challenging even to get a safe elevator ride. This is clearly not a fault of the frontline staff, it is a management failure. All the staff I interacted with were very polite.…
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Date of stay: April 2021
Value
1 Helpful vote
Helpful
After almost 2000 nights in Marriott’s, I’ve never written a review, but our stay at this Gaylord has been absolutely, ridiculously bad, so I thought I needed to share it. You would think that a Bonvoy member with the top status available would at least get treated decent. Check in was a nightmare. After stopping by the desk at 11 am and being told our room was being cleaned, then waiting until 4:15 PM to go back and check again, it was 5:30 PM when we finally got our keys. Had they just told me the truth I could have planned my day accordingly. Not only that but we walk into the room and the carpet was completely soaking wet. Like the shampooed the carpets but forgot to actually vacuum up the water. It took another hour to change rooms and finally by 6:30 PM we were in a room. We when to dinner that night at the sports bar and the drinks and the food was horrific. Today is the last of our 5 nights here and we have not eaten at any other restaurant in the building since that first night. The first morning I picked up my car at the valet, the inside of my car was soaking wet. So the valet left it outside, when I thought all valet was in a parking deck, and they left windows opened and the rain poured in overnight. WTF. That final straw is today at the pool. We reserved a cabana 2 days ago and we made sure we specifically asked for any one of 5 units on a side of the pool where the sun was. When we got here we were given one in the very corner, with no sun. Not that big of a deal but as specific as we were, when reserving it, we were told that they moved us arbitrarily. I guess planning two days ahead is not of value here at this hotel. I’m in the event industry and my largest account has a National account with The Gaylord hotels. This account was nice enough to actually call ahead to the Gaylord and tell them I would be here with my wife for our anniversary and to some degree, tell them to treat us with as a VIP, and even with that, and my status as an Ambassodor member of the Bonvoy program our stay was as bad as any I’ve ever had at a Marriott or any other hotel for that matter.…
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Date of stay: April 2021Trip type: Traveled as a couple
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PRICE RANGE
$226 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord palms hotel kissimmee, gaylord resort, gaylord palms resort orlando, gaylord palms orlando
LOCATION
United StatesFloridaCentral FloridaKissimmee
NUMBER OF ROOMS
1416
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Claim Your Listing Frequently Asked Questions about Gaylord Palms Resort & Convention Center
Which popular attractions are close to Gaylord Palms Resort & Convention Center?
Nearby attractions include Dip Travel (0.7 miles).
What are some of the property amenities at Gaylord Palms Resort & Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Gaylord Palms Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord Palms Resort & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gaylord Palms Resort & Convention Center?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Gaylord Palms Resort & Convention Center?
Conveniently located restaurants include Chick-fil-A, Kobe Japanese Steakhouse, and IHOP.
Are there opportunities to exercise at Gaylord Palms Resort & Convention Center?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Gaylord Palms Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaylord Palms Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gaylord Palms Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Does Gaylord Palms Resort & Convention Center have any great views?
Yes, guests often enjoy the city view available here.