Gaylord Palms Resort & Convention Center
6000 West Osceola Parkway, Kissimmee, FL 34746-4414
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Room & Suite (680)
Pool & Beach (249)
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About
#49 of 159 hotels in Kissimmee
Location
4.2
Cleanliness
4.4
Service
4.1
Value
3.5
GreenLeaders GreenPartner
Gaylord Palms Resort & Convention Center is a unique upscale Kissimmee Water Park Resort, conveniently located near Walt Disney World® and Universal Orlando Resort™. The resort features a stunning glass atrium showcasing diverse Florida landscapes, nine restaurants, Cypress Springs Water Park, South Beach pool, 400,000 square feet of meeting space, and Emerald Bay hotel rooms. Enjoy a memorable stay with your family or for work at the Gaylord Palms Resort & Convention Center.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Water park
Babysitting
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Vending machine
Poolside bar
Patio
Waterslide
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Hand massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Dining area
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
Languages Spoken
English, Spanish
Location
62Somewhat walkable
Grade: 62 out of 100
20Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
6000 West Osceola Parkway, Kissimmee, FL 34746-4414
Getting there
Rental CarsSee rental cars from $10/day
5837Reviews150Q+A100Room tips
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Wife had a conference there so I decided to tag along. Having stayed at other Gaylord resorts I had an idea of what to expect. We were able to check in early which was great. With that said there were some things I didn't care for. First thing is they gave us a room directly facing the water park. Wouldn't have been a big deal if the constant bell ringing from the water slide or whatever it was didn't start insanely early. It's gonna take weeks to get that sound out of my head. The other negative is there is no microwave in the rooms. Not only that but the only one I found was at the very front of the hotel by the check in desk. Should at least have one on each floor by the ice machine or something. Housekeeping was fairly loud each morning but respected the "do not disturb" sign on the door. Room service was fast and actually not any more expensive than most of the restaurants in the area. We went down to the pool area one evening when my wife got finished with the conference to sit by the pool and have a drink but was told the bar area closes at 6:00pm. We were close to Disney so that was great. Overall, I'd say it was a average stay. For the price they charge I was hoping for and expecting more. …
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a room that faces the inside of the resort so you don't have to listen to that bell nonstop.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care Team, Agency / Consultant at Gaylord Palms Resort & Convention Center
Responded 2 days ago
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize on behalf of my entire team that we did not meet your expectations during your recent visit. Please note that your feedback about our amenities as well as the noise you experienced in areas of our hotel has been shared with my Executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. It is our hope that you choose to stay with us again and when you do, you find an improvement in the service we know we can offer. Thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
staff were the best thing about this place - relatively attentive and kind. everything else seems to be going downhill since last time i was there. * prices for everything (food/drinks/etc) are HIGH even for being close to disney. * room was clean and fine. didn't get housekeeping 1 day but not a big deal. was gone all day for work and no privacy sign on door, but room was not turned down. * construction in atrium, very loud all day, and at least 1 restaurant was closed for it. nothing you can do about that but annoying. * got a letter slipped under my door after midnight saying we'd be without hot water for most of the day. didn't offer a drink voucher or even marriott points for the inconvenience. did they not know until midnight that the plumber was coming that day? if you're inconveniencing guests, offer something to offset that proactively. this isn't a budget motel, we know you're just hoping no one complains. * all pools are all ages - they have a full water park here but still allow kids in the south beach pool, which feels like it should be adults only. poolside service has automatic 18% gratuity so service definitely varies since they are getting auto-tipped. * up charges for "good" seating at the pool - $50 per day to get a chair next to the pool, $500 for a cabana. cabana charge i understand.... but $50 for a regular chair that just happens to be in a nice spot when the pool is meant to be included in the hotel cost... wow. * pool service for food drink stops around 6pm which feels early for a pool that's open til 10pm. * most public area restrooms, while clean, are hot and steamy, not ideal. * was not able to charge certain stores within the hotel to my room - very strange since everything seems to be owned by marriott/gaylord. * food options for the sports bar and the pool bar are identical, so with at least 1 restaurant closed, food options get repetetive unless you go offsite.…
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care Team, Agency / Consultant at Gaylord Palms Resort & Convention Center
Responded 2 days ago
Thank you for taking the time to share your recent experience at our pool area as well as throughout our resort. Providing the highest level of hospitality is our number one priority and I sincerely apologize on behalf of my entire team that we did not meet your expectations during your recent visit. Please note that your feedback has been shared with my Executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. It is our hope that you choose to stay with us again and when you do, you find an improvement in the service we know we can offer. Thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked a 3 night stay at Gaylord Palms for our family about 2-3 months prior, specifically to stay and play at the Gaylord. We traveled with another family too. Upon arrival at 8pm, we were told they did not have our room available and we couldn’t check in for 2 days. They made us stay at the Marriott about 10 minutes away, which was less than half as nice. Our friends however were able to stay at the Gaylord, so we had to drive back and forth all weekend to visit them until we were able to check in. It was a stressful and miserable experience. We couldn’t believe that they gave our room away. They comped our Marriott room but did nothing else except leave a bag of candy in our room for our “inconvenience “.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care Team, Agency / Consultant at Gaylord Palms Resort & Convention Center
Responded 6 days ago
Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that this was your lasting impression upon departure. Your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward. Once again, thank you for taking the time to share your feedback and we appreciate you choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So far, so not good. Toilet was clogged in the room, went to call down to Service to get it fixed and the phone was out of order. Had to go down to let the staff know that we had an overflow and went to dinner. Got back and still clogged. Oh, and while we had plenty of water in the toilet, we had a severe lack of bags still downstairs. I understand staffing issues, but this is not Marriott quality. First day of a five day stay and I'm looking forward to our departure.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Book the Swan and Dolphin
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care Team, Agency / Consultant at Gaylord Palms Resort & Convention Center
Responded 2 weeks ago
Thank you for taking the time to provide feedback on your current stay here at our resort. We would like to connect with you regarding the issues you are experiencing as we are disappointed to hear this is how you started your stay. Nevertheless, please accept our sincerest apologies for the experience that you had as our team takes great pride in ensuring our guests’ satisfaction and we are sorry to hear that we not only fell short of your expectations but ours as well. Please contact our Front Desk at your earliest convenience or call the hotel directly at 407-586-0000 so we can speak with you. We do hope that you enjoy the rest of your stay and we look forward to hearing from you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lots of beautiful plants to walk through on the way to the convention center. The Moors Restaurant and the buffet were excellent. The service was very good both places, somewhat pricey but not out of line. However: We went outside to the sports bar only once- disappointing-, we ordered a margarita pitcher the waiter said would have 3 drinks, ( it actually was about 2 1/2))and for that the charge was $85.00 Wow, it was just the two of us and no food, he included a tip of 18% when he brought the bill. They also closed early too, but if the food was that pricey probably not a bad thing. We watched the kids visiting have a great time enjoying the water and play areas. We had so much walking, we rented scooters to get us back and forth to the convention center. The concierge was very helpful with suggestions.…
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Date of stay: May 2023Trip type: Traveled on business
Room Tip: Scooters were life savers for us. It allowed us to see the entire facility and convention center...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a beautiful hotel and convention center. Would be fun to bring a family for a trip to Disney. Because its so large, it is a bit confusing at first to find your way around. The main "terrarium" of the hotel is not for the mold- sensitive! The rooms are standard hotel rooms, but surprisingly with no USB ports; this meant I had to buy a cord and block at the sundries shop for $50, non-returnable, and it did not work to charge my iPhone. The line at the front desk on Sunday morning was too long to wait in to get my receipt- not enough front desk for a main check out day. The convention center was lovely, 3 stories, beautiful central atrium. The South Beach pool was lovely and relatively quiet, but chairs up front are "reserved" for a fee. There was a large playground in the main pool for kids and a wave riding machine, which looked fun. This hotel is close to Disney and some good restaurants. …
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: get a room overlooking the pool for quiet; get the $6.99 internet because the other is full at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care Team, Agency / Consultant at Gaylord Palms Resort & Convention Center
Responded 2 weeks ago
It was a pleasure hosting you at our resort and thank you for commenting on your recent stay. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear that we not only fell short of your expectations, but ours as well. Therefore, I hope that you can accept our sincerest apologies for the experience that you had as we are sorry to hear you had difficulties navigating our resort as well as the service our team provided when asking for an iPhone charge. We hope that you choose to give us another chance in the future to host you. Additionally, your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward and to correct these opportunities. Once again, thank you for taking the time to share your feedback and we sincerely hope that you give us another opportunity to host you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a fantastic and relaxing time at this resort. Check-in was efficient and the reps were friendly. The water park was a fan favorite. We ate at Moore for dinner one night and it was really good, we had to send back a plate because it came out cold but other than that it was fantastic. We had dinner and breakfast the rest of the time at “ V “…. Just a superb selection of high quality delicacies. Our hotel room was clean, Morden and comfortable. We will stay in the Gulf Tower again. Overall it was a fantastic stay… oh, and of you’re an EV owner, rest easy as this resort has multiple ports available. One of them did not work near the AA parking lot (hope they fixed that) but all others we tried worked!
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: If you have an EV, park near convention center parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I don't know why this hotel isn't ranked higher. The Gaylord properties are really good, all over the world. This one in particular is fantastic. The new Gulf Coast rooms are awesome (though I've heard the other rooms are pretty run down). The atriums are beautiful and pretty unique. The water park is amazing (only $35 extra to do Flowrider. The location is great, near Disney Springs and the parks. The food at the restaurants and pool bar was great. My favorite part though was the service! Being in Orlando and post-pandemic, my expectations were low, but this place nails it! Everyone greets you and seems genuinely happy to help. Unlike the World Marriott, this mega-hotel feels very welcoming, quaint, and homey.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place is still my favorite hotel in Orlando! As a Platinum Elite Marriott member I would choose staying here over and over again. This time we were upgraded to one of the executive suites and it was perfect for traveling with two teens. I brought an air mattress and there was plenty of room to blow that up and have the sleeper sofa set up. Main king is in a separate area, which is nice. The pools and restaurants were great as usual. Steak house was closed for refurbishment so that was kind of a bummer, as we love to have a night cap there. Great pool day on Sunday! Was granted a late checkout at 3pm. Perfect stay once again!
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I’ve stayed here several times but this is my first time back in a few years. The common areas are lovely but here are a few things to keep in mind before you book. When you call the front desk you have to talk to a chat bot. This sucks. It took an hour to get extra towels. We had to call three times! Management didn’t care Our room (which overlooked the atrium) was clean but in need of refurbishment. The furnishings looked neat up It’s $37 per night to self park or $50 to valet. There is also a $38 per night resort fee. The internet is horrible. When I complained the front desk clerk merely responded by saying “I know” It’s loud at night but it’s Orlando The little light show is cute but don’t rush back to see it. It’s five minutes long. The prices are five star resort level for food and drinks. The food we had was very good. Service was too. Stop at the store for in room provisions before you get here. Self service bottle of water is $7. One can of beer is $8. Drinks at bars are $20 after taxes. It’s good but not great…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care Team, Agency / Consultant at Gaylord Palms Resort & Convention Center
Responded 4 weeks ago
Thank you for sharing your recent experience. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. Nevertheless, we would like to apologize for the overall experience you had and that our team was not able to resolve some of the issues that you had. I have also shared your feedback with our Executive leadership team to ensure continual improvement. Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$329 - $424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord palms hotel kissimmee, gaylord resort, gaylord palms resort orlando, gaylord palms orlando
LOCATION
United StatesFloridaCentral FloridaKissimmee
NUMBER OF ROOMS
1718
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Claim Your ListingGAYLORD PALMS RESORT & CONVENTION CENTER - Updated 2023 Prices & Reviews (Kissimmee, FL)
Frequently Asked Questions about Gaylord Palms Resort & Convention Center
Which popular attractions are close to Gaylord Palms Resort & Convention Center?
Nearby attractions include Dip Travel (0.7 miles).
What are some of the property amenities at Gaylord Palms Resort & Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Gaylord Palms Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord Palms Resort & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gaylord Palms Resort & Convention Center?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Gaylord Palms Resort & Convention Center?
Conveniently located restaurants include IHOP, Starbucks, and Waffle House.
Are there opportunities to exercise at Gaylord Palms Resort & Convention Center?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Gaylord Palms Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaylord Palms Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gaylord Palms Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Does Gaylord Palms Resort & Convention Center have any great views?
Yes, guests often enjoy the city view available here.