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Gaylord Palms Resort & Convention Center

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6000 West Osceola Parkway, Kissimmee, FL 34746-4414
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3103)
Room & Suite (580)
Pool & Beach (189)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gaylord Palms Resort & Convention Center
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 161 hotels in Kissimmee
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite.
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Babysitting
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Poolside bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
47Car recommended
Grade: 47 out of 100
24Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
5,513Reviews120Q+A100Room tips
Traveler rating
  • 2,355
  • 1,642
  • 724
  • 430
  • 362
Time of year
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Popular mentions
patrick29 wrote a review Oct 15
Coconut Creek, Florida241 contributions79 helpful votes
We stayed in room 6371 for two nights. Beautiful atrium view, the room was clean, the atrium had a lot of cool things to see; koi fish, turtles, baby alligators. Love the sounds of the waterfalls. The adult pool was immaculate, love the way it lit up at night. I was not a fan of the pool closing at 8 pm though, especially after being out all day. Unfortunately despite all this, we had terrible issues with parking. Our room key cards never worked at the gate. We waited 10 minutes after checking in for someone to come open the gate, leaving took 5 minutes as the attendant tried to get it to work and wrote our information down, came back later and waited 20 minutes for someone to come open the gate. We called the front desk, they reset out key cards, still didn't work. I got new ones in the morning, still didn't work leaving and coming in. At that point, we didn't even want to leave because we would have to wait a while for someone to open the gate. I told the girl at the front desk at check out that we had issues with parking both days, she said she would refund it. I checked the receipt later in my email and she only refunded one day. I called the front desk a few days later and they said they would contact their accounting department for the refund and still never got a callback or refund to this day.
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Date of stay: October 2020
Location
Cleanliness
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2 Helpful votes
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SBaris wrote a review Oct 14
Jacksonville, Florida6 contributions3 helpful votes
I have had at least 3 wonderful experiences at this hotel, and while visiting the Orlando area with my sister, I wanted the same experience. Unfortunately the hotel was a ghost town because of COVID 19. We arrived before 2 PM, after walking two Universal parks. Our room had a musty smell. Being a senior, my sister hoped for a bit of a nap. Unfortunately, at 3 PM, there was a fire drill, and we had to walk down 7 flights of stairs. After the fire drill, the only restaurants open for an adult beverage were the Pool restaurant and the sports bar. Because of the lack of choice for dinner restaurants, we ate in our room. I woke with a sore throat. The spa was closed. Needless to say, I was disappointed. Could have had the same experience at any other three star hotel/motel for less costs. I would give them a second chance once the Coronavirus is a thing of the past
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Date of stay: October 2020
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1 Helpful vote
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2Jax wrote a review Oct 12
Jacksonville, Florida143 contributions154 helpful votes
This is a large Hotel, a few miles away from the Disney property and all that it has. With that being said, however, it still takes about 15 minutes or so just to get to the Disney property. In some ways, that is a plus. But if you are looking for a non-Disney hotel within walking or short driving distance to Disney, there are other locations. This is a large convention Hotel with a lot of charm. The also-close-by Marriott World Center is just a large convention center. This has charm based upon its special theme. The hotel theme is based on Florida with an emphasis on St Augustine (USA’s oldest city), Key West, The Everglades with some South Florida and Jax thrown in. While no theme could ever capture those locations (hey, you are already in Florida – go check them out!), the theme does give it a special feeling and a little fun. It also provides for some fun event space. Our stay was during the Covid-19 pandemic. First the place was clean, hand sanitizers were available, and everyone wore masks. Check-in was well done and a breeze. While the property is indeed large, the theming broke up the feeling some, so it was nice to walk around. The pool was crowded. Although they are trying to have social distancing, I can only imagine when it is going full force with some chairs lined up for rows. I was not a fan of the pool set-up, but I did notice they had what appeared to be a nice water park area. Our room was nice and spacious. The bathroom was modern and well done. Our bed was very comfortable. We had an inside balcony. At night there was a light show that was a lot of fun. For the most part our room was quiet, but an elevator close by did cause some noise. There are plenty of amenities with several restaurant choices. Some of these restaurants were not operating. The hotel is trying to deal with the pandemic the best way it can. This was anticipated. This is a great place to stay or hold a function. We certainly enjoyed ourselves
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Date of stay: October 2020
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Room Tip: Away from elevators
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1 Helpful vote
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Ryan wrote a review Sep 2020
Orlando, Florida1 contribution7 helpful votes
I booked 2 nights at the Gaylord in Orlando and when we arrived to our room there were 2 issues. One the view was of the roof when I booked a pool view. And two there were mold in the shower it was nasty. So we called and they moved us to another room like 2 hours later. Then in the new room yet agian there was mold in the bathroom. So I told the manager and she said someone will come clean it and I'll call you back to follow up. No follow up call I had to call and the guy told me we were never going to call you back. He did nothing to help the situation and was really rude. He said we can just cancel your stay and go elsewhere. I am a Marriott member and I have never been treated like this before. I will never return to this hotel. I went down the street to World Center Marriott which is cheaper, clean, and really nice.
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Date of stay: September 2020Trip type: Traveled as a couple
7 Helpful votes
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a410traveler wrote a review Sep 2020
Spring Hill, Florida163 contributions86 helpful votes
I'd love to be able to tell you all about this hotel but so much of it was shuttered due to COVID19 that I really can't The website did inform me that the steakhouse was closed but failed to mention that , the seafood restaurant, the Moor was now open on Friday and Saturday only. Thanks for that since we were there on Monday. The bar we ate at was really good. food, drinks and service were all very pleasing. Social distancing was easy since it looked like a ghost town. Room 7376 was excellent including the balcony overlooking a corner of the atrium. The bed was cozy and free of any hint of wear. The furniture and carpet were clean and crisp. The bathroom was fairly well appointed and had enough towels to satisfy my girlfriend. Overall an excellent room with plenty of space. i'd love to book a return trip when everything is open.
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Date of stay: September 2020
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3 Helpful votes
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PRICE RANGE
$226 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord palms hotel kissimmee, gaylord resort, gaylord palms resort orlando, gaylord palms orlando
LOCATION
United StatesFloridaCentral FloridaKissimmee
NUMBER OF ROOMS
1416
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Frequently Asked Questions about Gaylord Palms Resort & Convention Center
Which popular attractions are close to Gaylord Palms Resort & Convention Center?
Nearby attractions include Dip Travel (0.7 miles).
What are some of the property amenities at Gaylord Palms Resort & Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Gaylord Palms Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord Palms Resort & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gaylord Palms Resort & Convention Center?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Gaylord Palms Resort & Convention Center?
Conveniently located restaurants include Chick-fil-A, Kobe Japanese Steakhouse, and IHOP.
Are there opportunities to exercise at Gaylord Palms Resort & Convention Center?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Gaylord Palms Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Gaylord Palms Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gaylord Palms Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Does Gaylord Palms Resort & Convention Center have any great views?
Yes, guests often enjoy the park view available here.