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Westgate Town Center Resort & Spa

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Westgate Town Center Resort & Spa
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962 Reviews from our TripAdvisor Community

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Showing 880: English reviews
McKees Rocks, Pennsylvania
1 review
4 of 5 stars Reviewed yesterday NEW

I am not one to write reviews; however, I am inclined to do so for this particular vacation. I read so many reviews about how horrible this place was before our vacation, I was completely nervous about checking in. Needless to say, you have to be your own judge. We had no issues during check-in. (Took about 10 or 15... More 

Helpful?
Thank hlsmolyak
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This place is so awesome ! Staff is very friendly, rooms are very clean and well stocked with everything you need such as dishes, dish soap, dish towels, pot holders, bottle and can openers, laundry soap the list goes on and on. Everything you have at home you will find in your room. The beds are so comfy, it's like... More 

Helpful?
Thank Erica J
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for spending your vacation with us here at the Westgate Town Center. Coupling exemplary service with praiseworthy facilities is all part of our mission to provide you, our guest, with an excellent vacation. It pleases us to know how much you enjoyed your fully equipped unit along with the onsite amenities we offer. We also appreciate your feedback... More 

Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

We were woken up every morning at 6-7 am by the groundskeepers trimming the hedges or the street sweeper outside our rooms. Cleanliness at this resort is not very good. The water park is really good and we enjoyed some time at the pool. They also have mini - golf and a few other activities on site. This is a... More 

Helpful?
Thank Landis L
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your feedback. Our goal is to provide a vacation that is both relaxing and enjoyable. It is unfortunate to hear you may have been inconvenienced by our groundskeeper staff; that is certainly not our intention. We hope you reached out to the Front Desk to address this. Summer is a time when the resort is filled with... More 

Travelers are raving about these Kissimmee hotels

Miami, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

When I stay in Orlando this is the place to stay at. It is close to all the Disney parks, they just built a water park on site and they keep updating the units so you can really enjoy yourself while you stay at the property. We were lucky to have Ana Gomez during our check in and got lucky... More 

Helpful?
Thank profet127
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for being our guest! We are always pleased to hear when guests enjoyed their stay at the Westgate Town Center. As you discovered, we are in the perfect location to nearly everything Orlando has to offer; the attractions, dinning and shopping. We are also so pleased to hear how the service provided by Ana not only met, but... More 

Elkridge, Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This facility is a Timeshare Property in which We purchased a 1 week unit to stay every year, but we deeded it back due to problems like Dirty underware,and a woman's hair piece. But my family and friends have purchased and stayed @ Westgate Town Center, The Villas, and The Towers for the pass 5-8 years and have had small... More 

Helpful?
Thank passinthru100
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for sharing your experience with us. We apologize for the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. We will your review with our management team to prevent issues of this nature from reoccurring. We truly hope you will give us a future opportunity to serve you. More 

North Aurora
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I guess being an owner doesn't get you any better treatment, actually it's probably worse because they figure they've already suckered you into buying! I am very disappointed with this place and will most likely not be back to stay there again. The first room we were given had a leak from the Jacuzzi tub that maintenance blamed on housekeeping... More 

Helpful?
1 Thank Monica G
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for letting us know about your experience. It is unfortunate to hear that you most recent stay with us was less than desirable. Please know that the satisfaction of our guests and owners is really important to us and the issues you experience certainly do not reflect that. We expect all of our staff to treat our guests... More 

Wilmington, De
2 reviews
5 of 5 stars Reviewed 1 week ago

This trip started off horribly due to the rudeness and misleading customer service at the front desk at the resort. After getting to my room feeling totally defeated by the unprofessionalism, lack of sleep after traveling 16 hours and total disrespect of the front desk representatives a ray of light shined down on us. We received a call from Mr.... More 

Helpful?
Thank Angela M
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. It is great to know that Jean Paul was able to change your experience around and that you were able to enjoy your visit. On the other hand, the experience you may have had upon arrival certainly falls... More 

Riyadh, Saudi Arabia
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms assigned to us were two connecting rooms and overall were very good. Everything was well thought of as family vacation place where cooking utensils, fridge, washer and dryer, dishwashers, microwave oven, dining plates, wine and beer opener, coffee makers and coffees, laundry soap , dishwashing liquids were provided. Bathrooms were noted very clean with adequate supplies of toiletries and... More 

Helpful?
Thank Larry B
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your feedback. We strive to make your vacation a memorable one and is great to hear you had a great time with us. We are glad that you were able to enjoy the room amenities, resort amenities, as well as our great location. We really look forward to you and your family staying with us again in... More 

Florida
Level Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our family of 4 stayed at this resort for 3 nights. Check-in took over an hour. We were in an older 1BR room, with very old decor and furniture. Room was a decent size with a pull out sofa and a kitchenette. Shower water pressure was not great and the bathroom sink was slow to drain. Waterpark has extra fee... More 

Helpful?
Thank Christine J
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. It is great to hear you were able to take advantage of our complimentary shuttles. Please know that although you had some challenges during your stay, we are... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I'm an owner and I absolutely love coming here! The room is beautiful with granite countertops and everything you need in the kitchen like plates and glasses. Everything is included which I love because no one likes extra fees. The waterpark is great for kids! The staff is so polite and accommodating. I will be coming back. We had the... More 

Helpful?
Thank Elizabeth S
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

We are so very happy to hear you had an amazing time with us at Westgate Town Center. We are honored that you feel we provide a great vacation! We definitely strive to provide the best amenities and having lots of fun things for our guests to do. Thanks for trusting us with your vacations; we hope we will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 

Additional Information about Westgate Town Center Resort & Spa

Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Location: United States > Florida > Central Florida > Kissimmee
Price Range: $97 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Reservation Options:
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Also Known As:
Westgate Town Hotel Kissimmee
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