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Postcard Inn Beach Resort & Marina

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Traveler (2204)
360
Panoramas (9)
Room & Suite (757)

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About

#7 of 7 resorts in Islamorada
Location
4.6
Cleanliness
3.9
Service
3.9
Value
3.6
From the real-life Kokomo to the sandy shores of our walk-in beach, it’s no wonder why Postcard Inn Beach Resort & Marina is a Florida Keys favorite and voted "Top 10 Resort in the Florida Keys" in Conde Nast Traveler (2022). Located 90 minutes from Miami, our oceanfront resort has been serving up iconic cocktails and nostalgic beach vibes since 1951. Wake up on the sunrise side of Islamorada for a day filled with watersports, waterfront dining, and all-day fun. Resort guests also receive access to all four Islamorada Resorts.
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Property amenities
Free parking
Free internet
Pool
Yoga classes
Bar / lounge
Beach
Bicycles available
Kids stay free
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Complimentary Instant Coffee
Complimentary welcome drink
Outdoor dining area
Snack bar
Poolside bar
Diving
Snorkeling
Evening entertainment
Fishing
Patio
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Gift shop
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family Resort
Marina View
Languages Spoken
English, Spanish
4.0
4.0 of 5 bubbles2,832 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled on a picturesque beachfront, the Postcard Inn Beach Resort & Marina is celebrated for its charming ambiance and diverse amenities, though it attracts criticism for additional charges and maintenance concerns. Guests offer mixed reviews on the service, ranging from commendations for friendliness to grievances about unprofessionalism. Many travelers are disappointed with the rooms, mentioning outdated decor and cleanliness issues, and while the lively Tiki Bar adds to the beachy atmosphere, some find the music too loud. On the value front, negative sentiments prevail due to perceived overpricing and inadequate services.
Location
Picturesque
Atmosphere
Charming
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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2,832Reviews114Q+A100Room tips
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David S wrote a review May 2023
Lake Zurich, Illinois11 contributions8 helpful votes
+1
The Postcard Inn advertises itself as a luxury inn. Maybe in days past, but today the rooms are worn and in need of renovation. The property itself has a nice beach, pool, and marina. We tried two of the restaurants on site and the food was very good. Staff was helpful and very pleasant throughout the resort.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded May 9, 2023
Hello from Islamorada Thank you for being our guest and for taking a moment to share your feedback. While we are sorry you weren't more impressed with the room, we are happy to know you enjoyed our lovely property and great dining options. As you noted, our staff works hard to help our guests enjoy a relaxing visit, and we hope we have another opportunity to impress you further in the future. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren D wrote a review May 2023
3 contributions
We first stayed at the resort back in 2019 and it was a perfect stay. Having had such a good trip then, my husband and I decided to stay again for four nights of our honeymoon after going to Key West. We booked an ocean front lanai room for $500+ a night, which I thought was a bit high but since it was our honeymoon I went with it. While we waited for our room we explored the property. The pool was noticeably cloudier than it was our first visit and the temperature seemed very hot, but everything else looked just as good as it did the last time. When we got in the room it was a decent size and looked clean from a quick glance. The bathroom was very small and dated, but that can be expected with an older resort. The air conditioner didn’t seem to go below 72 degrees, even
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded May 7, 2023
Greetings, Thank you for taking the time to leave a review. The issues you raise are important to us. Please accept our sincerest apologies that your experience did not match your expectations. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so that improvements can be made. Although we undergo regular pest control procedures, we will be conducting a complete evaluation. It is our sincere hope that you will consider giving us another opportunity in the future to provide you with the seamless experience we know we are capable of delivering. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Island139 wrote a review May 2023
Boston, Massachusetts54 contributions35 helpful votes
I was honestly a bit worried after reading some of the recent reviews but Postcard was great. We did not experience many of the issues noted by previous guests. We found the property clean, quiet and well-staffed. This is a large property with 3 restaurants, a pool bar, two pools, and plenty of beachfront. There are places to go if you want quiet (try the chairs out by the marina). The ocean pool gets busy but that is to be expected. Our room was serviced timely when requested. If you want a quiet room request something in the 400 building. 100 is the one next to the two bar areas. We also used the Islamorada Dive Shop which was awesome and right on property. Ciao Hound has excellent food and we had breakfast and dinner there. There are complimentary bikes, kayaks and
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded May 5, 2023
Greetings from Paradise, We're thrilled to hear that you had a great experience with us and that you enjoyed our many amenities, from the restaurants and pool bar to the beachfront and dive shop. We're also glad to hear that your room was clean, quiet, and well-serviced during your stay. We hope to welcome you back soon for another great stay with us. Thank you again for your feedback and for choosing Postcard Inn Beach Resort & Marina. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Diane1960_13 wrote a review Apr 2023
Greenfield, Wisconsin158 contributions68 helpful votes
Amazing Location! Friendly and helpful staff. I would return again in a heartbeat. The Beach was welcoming. The ocean was warm and clear. blue. Pool was lovely. Variety of restaurants available for dining. Bikes, kayaks, and other opportunities available at no charge. Live music at the original TIKI bar.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 28, 2023
Greetings from Paradise, We're so happy to know that our friendly service and wonderful amenities helped make your visit that much better. Thank you so much for all the comments, and we hope to see you again at some point soon. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NJ-Pathfinder wrote a review Apr 2023
Mountain Lakes, New Jersey124 contributions75 helpful votes
We just returned from spending three nights at the Postcard Inn for a friend's wedding. There were so many things wrong with the property, I'll list them in bullet points: - The front desk staff, although nice enough, were clueless. When we asked them a basic question about why we needed to check out after two nights and check back in for our 3rd night, they literally stared at me with no response. It was straight out of a SNL skit. When I checked out for after the 2nd night, I had to resubmit the registration forms again and give them my credit card. Guess what, my wallet was in my safe. I got the deer in the head lights stare again when I asked how was I going to produce my cc when I was now locked out of my room...fortunately I had my phone and used Apple Pay...I'm not making
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 25, 2023
Greetings, Thank you for taking the time to let us know about your stay. Please know we want to ensure every guest receives a clean, comfortable room and that our team is able to resolve any issues you may encounter in a timely manner while delivering service with a smile. It appears on this occasion we fell short and we sincerely apologize. Please know our housekeeping, maintenance, and front desk teams will all be meeting to discuss your important comments and will work to address the issues mentioned and improve our overall guest experience. We wish you pleasant future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless18509986589 wrote a review Apr 2023
2 contributions1 helpful vote
+1
This was a horrible experience. My husband and I had stayed here previously without problems. The reservation was booked in December through Expedia and I had a change in health condition where I could not lift over 15lbs due to back surgery and my Husband is 70 and disabled and uses a cane. We were initially assigned a room on the 3rd floor of a building with no elevator and they were informed that was not acceptable due to health reasons, they assigned us a 4th floor room in an building with an elevator. We grabbed our belonging and headed to that room that was already occupied. It was explained that we could have a Garden view room, I had booked an Ocean view for a reason, and that they could try to have security assist us with getting our luggage to the 3rd floor which is
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 24, 2023
Greetings, Thank you for taking a moment to leave a review. We are disappointed to learn of your recent experience. Please know that when booking through third-party websites, room requests, and assignments are subject to change based on availability, and we apologize for any inconvenience this may have caused. That said, we'll be sure to discuss your report with housekeeping to ensure we are meeting our high standards of cleanliness and hospitality. On a positive note, we appreciate you mentioning the good impression our hospitable team left on you. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Irene H wrote a review Apr 2023
Millsboro, Delaware3 contributions2 helpful votes
We loved the location. Quiet with a stunning view. The room was small and outdated, however. Staff, Yaniya, Maribelle, and Chinayka were helpful and knowledgeable. The Italian restaurant was a little gem. Wonderful visit and we would stay here again.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 19, 2023
Greetings from Paradise, There's nothing like relaxing in some peaceful accommodations and waking up to breathtaking views. This is something you can always expect at Postcard Inn Beach Resort & Marina. However, it is our remarkable staff that makes a visit with us unique. They will be honored to be recognized for their hard work. Anytime you need another stellar getaway, count on us again to deliver. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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clatkins61 wrote a review Apr 2023
Newnan, Georgia21 contributions3 helpful votes
We stayed in a beachfront room with a balcony - views are great! Bars and restaurants are very convenient with excellent food and drinks. Amenities such as paddle boards and kayaks are included which we really enjoyed! I will say that the staff from front desk, bartenders to the ones we encountered by the beach are super nice and helpful with anything that you need. We also rented a cabana for the day and I highly recommend doing that. I read all of the reviews before we booked and there were a lot of complaints about them running out of towels. We never had a issue getting a towel or a chair at the pool or beach. The rooms are average but they are clean.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 19, 2023
Hello from Islamorada, We were delighted to welcome you to Postcard Inn Beach Resort & Marina during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated our beachfront accommodations and views and all the great amenities available to our guests, as well as the friendly hospitality our team provides. Thank you so much for taking the time to share your positive review, and we hope to have the pleasure of your company on another occasion. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CPetersham wrote a review Apr 2023
Richmond, United Kingdom25 contributions18 helpful votes
The hotel is falling apart. Never heard so many angry guests trying to change rooms. No water, no flushing toilets, broken room locks, air con sounds like a jet plane taking off. To say nothing of the noise from the bar until very late. No shade by the pool (which is so cloudy it’s like swimming in lemonade). Would recommend staying anywhere else but here. Seems to be full of weddings so front desk don’t care.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 16, 2023
Greetings from Paradise We apologize for the issues you encountered, and we assure you that this is not our hotel standard. We'll work to improve on these issues and provide guests with the stay that they deserve. We appreciate your feedback, and please consider giving us another chance in the future. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michah B wrote a review Apr 2023
Lacey Township, New Jersey9 contributions9 helpful votes
The only positive to this hotel is its location. For the cost, I would recommend staying at another location. First, the grounds are absolutely filthy! There is trash, cigarette butts, dirty towels, and eaten food all over the hotel grounds, pool areas and beach. Second, the rooms are also dirty. We stayed in an oceanfront room and our room was filthy. The bathroom toilet did not have a seat that fit the toilet. The floors were dirty and the bathtub had a ton of brown stains. The doors also had black fingerprints and makeup all along the side. We couldn’t even get our room serviced. We were advised that housekeeping cleans rooms until 5:00 pm. That is not the case. They forgot to clean our room one day. We know mistakes are made; however, when our room wasn’t cleaned, we asked
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Postcard Inn Beach Resort & Marina
Responded Apr 16, 2023
Greetings, Thank you for sharing your experience at our property. Situated in beautiful Islamorada, we're pleased you liked our picturesque waterfront location. However, we are disappointed that your stay did not meet your expectations. Our goal is to provide our guests with a memorable visit, so we apologize for the cleanliness issues and your other concerns. Please know that we take all feedback seriously, and the issues you mentioned will be addressed with our team to ensure they are corrected. We appreciate your insights and hope to have the opportunity to transform your opinions in the future. With Sun & Sand, Tiffiany Holmes Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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ALSO KNOWN AS
holiday isle resorts & marina hotel islamorada, holiday isle resorts and marina, holiday isle hotel islamorada, holiday isle islamorada
FORMERLY KNOWN AS
Postcard Inn Beach Resort & Marina at Holiday Isle
LOCATION
United StatesFloridaFlorida KeysIslamorada
NUMBER OF ROOMS
143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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POSTCARD INN BEACH RESORT & MARINA - Prices & Reviews (Islamorada, FL)