I was traveling to Key West for work and needed a room in fairly short notice. They have the best rates that I found and the hotel is actually really nice. Nice clean rooms, large pool, tiki bar, bar inside, Starbucks on property... and they cater to their guests with music, and games on site as well. Upon check in, I found out that my room was upgraded to an ocean view! Very pleased with my stay there and will be rebooking again if I have to return for future work. Parking up front is a bit crowded, but there is a large parking area in the rear of the hotel.

So I have stayed in many hotels down in KW and am comparing to others... it is right on Roosevelt not far from Route 1 and the airport so that’s convenient but rooms are basic. When I checked in the people were fine but never told me where the elevators were, anything about the shuttle to downtown or where to eat on the property. So I wandered, as did another couple, to find the elevator to get to rooms. Pool area is nice and there is a restaurant for breakfast called the Toasted Coconut, which is poolside. We sat for breakfast and the bartender, who never even greeted us, just stared until I got up and walked up to the bar. Apparently you need to walk up and order so don’t sit and wait. Same goes for during the day by the pool. The two bartenders never once came out to take orders for drinks or food and didn’t clean up tables so cups were blowing off onto the floor. I got up and picked up trash blowing and took it up to the bar. The other disappointment was the “eco friendliness”. There are compostable tableware at the Toasted Coconut but there are regular plastic cups for water and the rooms have plastic cups covered in plastic, the soap is wrapped in plastic and there are still travel sized shampoo, lotion and body wash. No conditioner either. There is a hair dryer and iron though. There are towels for the pool but no one tells you you must go up to the front desk and ask for them and sign them out. Which I never signed them out because the front desk attendant never acknowledged me. The housekeeping staff was very friendly though. Just was disappointed by the overall customer service. I travel all over and have been coming to KW for over 10 years. This was probably the one and only stay here. The price isn’t so cheap that this type of service is acceptable. Has lots of potential but failed on many levels.

My friend and I took a girls trip to Key West and stayed 3 days & 2 nights at 24 North Hotel. We had a fantastic time. Our room was very nice and clean, comfortable, but not fancy, but it had a couple bottles of complimentary water upon our arrival--nice touch. We had "upgraded" to the ocean view, but that was not necessary as there is no balcony to enjoy the view. (No need to do that, pool side would be fine.) Because of covid, there was only room cleaning on request, but anytime we needed towels or amenities, they were very quick to supply them. The poolside Tiki Bar was wonderful! Food was delicious and fairly priced, breakfast lunch and dinner is served. Our bartenders, Justin & Jennifer were super friendly and helpful and really made it fun! Live music at the Tiki Bar was very enjoyable. The pool was clean and warm and the chairs were comfortable, towels were always available. The local Key West chickens were fun to watch running around the pool and bar area, but they could be loud early in the am when you might want to sleep, so be prepared to use a sound machine app on your phone. Don't feed the chickens! It's not good for them and only encourages them to be a nuisance instead of a novelty. The exercise room was small, but clean and was enough for a couple days. The lounge bar in the lobby was very pretty. They had a DJ for music. The bartenders, Irena & Jackof were super! They really were friendly and made you feel like you were in an exotic resort. I had a Cigar Smoking Smuggler, which was similar to a smoked Old Fashioned. Treat yourself to one, it was an experience watching it be prepared with the cigar smoke. Shuttle from the hotel to downtown only takes you to Waterfront Brewery, from there be prepared to walk to wherever else you want to go. They run every hour. Very nice stay - no complaints!