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The Westin Key West Resort & Marina

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245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
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1,986 Reviews from our TripAdvisor Community

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Showing 1,826: English reviews
Stockholm, Sweden
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This hotel is perfectly located if you would like to see the sunset. We had a suit with two bedrooms with an ocean view for two days. I would recommend two nights to allow your self to explore Key West and not just rush in and out. Walking distance to bars and drinks and of course the mandatory Ernest Hemingway... More 

Helpful?
Thank Mikefred65
Long Island, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I and another couple stayed at the Westin. We had a 2 bedroom/2 bathroom suite! We all had a great stay. We checked in very quickly. Our room was very clean and spacious. I would recommend they add more towel hooks in the bathroom. The pool was amazing. A special shout out to Jovana. She worked at... More 

Helpful?
Thank Michr44
Secaucus, New Jersey
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Location of this hotel is the best. Your right at the foot of Duval street and right on Mallory Square. Every night u can see the sunset which is awesome. You're in walking distance to restaurants and bars etc.

Helpful?
Thank djv1954
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed overnight here, having travelled down from Fort Lauderdale. Hotel is ideally located for Duval and other main streets that tourists would flock to - with restaurants, historical houses and gift shops all just a matter of minutes away. Rooms were large and spacious with all the amenities you'd expect from a Westin hotel. The pool is nicely situated and... More 

Helpful?
1 Thank Airvicemarshal
West Palm Beach, Florida
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Friendly staff, parked our car and never needed it during our visit, clean and quiet and well appointed room, great shops attached to the hotel, every meal eaten here was delicious, spa was excellent, our dog was welcome here, check in was a little sketchy but worked out when the staff appeared.

Helpful?
Thank Daffins
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel was amazing but there were a few hiccups regarding food and beverage. I work for the company and booked a room in my name which you must be at least 21 years old to do. Upon arrival I noticed that I lost my Driver's License. The food and beverage department was not accommodating, despite me working for the... More 

Helpful?
1 Thank Paula A
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for taking the time to share your experiences. We appreciate the positive comments and special mentions by name. As for the lack of service from the F & B Department, the MOD did make the rest of the management team aware of the situation. And since you are "in the business", you know that there are... More 

Port Charlotte
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I gave an average rating primarily because of the view. Otherwise the resort was very nice and clean. We splurged and went for the OCEAN FRONT room (over $400 night). We had never been to Key West before and thought it would be worth the extra money to have a great view........NOPE !!! When we walked into the room, the... More 

Helpful?
Thank Theodore B
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for comments. While I understand your frustration, I am glad the staff did too and made the rate adjustment for you between a non-view room and view room. We do disclose our location as a cruise ship pier and marina but I understand that is not always clear. We will continue to work on further explanation... More 

Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Westin is the best placed luxury hotel in Key West: you can walk on the Duval Street, admire the sunset on the deck, see the Southernmost Point. Breakfast is also good, but the portions are huge ! Multi-storage parking is a plus.

Helpful?
1 Thank Eduard_Taus
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. We, too, think we have the best location and the best breakfast/brunch in Bistro 245. Please visit us again. Sincerely, Diane Schmidt General Manager More 

Tampa, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here three nights and wished we could stay longer. Hotel is nice and not only allows small pets but caters to them. Beds very comfortable. Brought us a dish and mat set and my dog her very own heavenly bed! Check in service was excellent;wait staff at poolside great too. Fridge in our room wasn't working and they were... More 

Helpful?
Thank D H
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review! We sincerely appreciate it. And we love our four legged friends, of all sizes! Their Heavenly Beds are as comfortable as the ones we have for our two legged friends. We look forward to welcoming you back. Sincerely, Diane Schmidt General Manager More 

Orlando, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in the William T. Duval suite the week of July 4th. The hallways and elevator have a musty smell, and are stifling hot, but they do offer complimentary bottled waters (Dasani) in front of the elevator lobby/ concierge desk. At a glance, the room was perfect! It was clean and smelled great, especially compared to the hallways. 2... More 

Helpful?
Thank Ange L
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for taking the time to write such a thorough review commenting on the good, bad and ugly. Most importantly, we appreciate the fact you will return! I have reviewed the comments with the entire staff so we can better identify improvement areas, especially in service areas. As for the physical plant, all of the suites are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Location: United States > Florida > Florida Keys > Key West
Price Range: $302 - $721 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort And Marina
The Westin Key West Resort & Marina Hotel Key West
Key West Hilton
Key West Westin
Hotel Style:
#7 Spa Hotel in Key West
#8 Top resorts Hotel in Key West
#12 Luxury Hotel in Key West
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