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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,045 Reviews from our TripAdvisor Community

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Showing 1,878: English reviews
Level Contributor
3 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Water from toilet upstairs leaked and was flooding into our bathroom. Hotel didn't offer to move us. We left for the day and when we checked with hotel 8 hours later they couldn't tell us if repair was finished. Requested King room and they only had doubles at check in. No big deal BUT They sent us a bottle of... More 

Helpful?
Thank Grif C
Conyers, Georgia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The point in staying here was the location, a bit pricey, but you aren't paying for accommodations here, location is everything, other than the 20 dollar a day parking fee, everything was fine, the rate was negotiated because of some mis-communication, but it was ok, it got resolved. One thing was we never drove anywhere, but still the parking fee... More 

Helpful?
Thank Wesnole
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. We do agree, our location is great. We are glad to hear the mis-communication regarding the rate was resolved. We hope to welcome you back on a future visit to Key West. Sincerely, Diane Schmidt General Manager More 

Port Orange, Florida
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Went back to the Westin for a long Labor Day weekend. I'm not sure how many times we've stayed at this property but it is my "go to" destination. The staff goes above and beyond every time. Once again Yovanna (sp?) hit it out of the park again with her hospitality at the pool bar as did David and the... More 

Helpful?
Thank Steve G
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 star review. We will be sure to share your nice comments regarding the staff to recognize a job well done! We look forward to welcoming you back next summer. Sincerely, Diane Schmidt General Manager More 

Boynton Beach, Florida
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

We've been to Key West before but never right on Mallory and Front Streets. Our room on the third floor was an incredible ocean view of the Shoppes and the Ocean. Just outside our balcony, we were able to see the cruise ships as they came in and departed, quite impressive. We loved our room and all the amenities that... More 

Helpful?
Thank ElaineL-S
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review and constructive comments on the Concierge Desk. I will use your feedback as a training tool. We want the entire experience to be "Excellent". Sincerely, Diane Schmidt General Manager More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for a week on vacation. Great location right in the key west marina. Walkable distance to just about all major attractions. Party every evening at the marina and Mallory square! Loved the beautiful sunset every evening from the balcony. Loved every minute of our stay. Highly recommended for key west vacation.

Helpful?
Thank Arvindnc
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review! We agree. Our location is great. We hope you will visit again soon. Sincerely, Diane Schmidt General Manager More 

St. Petersburg, Florida
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We travel to Key West several times a year from the St.Petersburg area and love the Westin! It's one of the few pet friendly resorts on the island that offers a luxury stay w/beautiful ocean views! The rooms are super clean, room service was very quick&the food was delicious! The front desk mngt,Alberto&Lyes,accommodated our needs w/out hesitation&w/professionalism&smiles!Big "cudoes" to Westin... More 

Helpful?
Thank meagan33709
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Meagan, Thank you for your 5 Star review! We appreciate the shout-outs to the staff members who made a difference- Alberto, Lyes and Jimmy. We agree. Jimmy can run circles around almost everyone! We look forward to your next visit and you next review. Sincerely, Diane Schmidt General Manager More 

Marina del Rey, California
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Angelo the night manager was most accommodating. He graciously moved our room. Luis at the front desk gave us the the best advise on sunset dinner at Lattitudes restaurant and even made the perfect reservations for 7:15

Helpful?
Thank MaddyMIK
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. I will pass along your comments to the associates that made the difference during your stay. Please include us in future travel plans. Sincerely, Diane Schmidt General Manager More 

Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Fun to spend a few days here enjoying the beautiful view as we sit on the balcony from the 3rd floor. Pool is small but nicely enclosed with lush vegetation. A cruise ship arrived; we watched it dock and unload as we ate outside. This is a hub of a lot of places to see and things to do which... More 

Helpful?
Thank Kathy B
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. We, too, love our location. Sincerely, Diane Schmidt General Manager More 

Ormond Beach, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had been to Dry Tortugas national park and was struggling with rehydration after several days of camping there. The staff was worried about me and helped me rehydrate both nights. Best most relaxing pool courtyard and I had a lower level room with a sliding glass door that accessed this pool, awesome. Great staff and prime location for Mallory... More 

Helpful?
Thank DavidBeefHeath
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Many thanks for your 5 Star review. We appreciate your comments and especially the comment on the staff's concern for your well being. Please visit again. Sincerely, Diane Schmidt General Manager More 

Fort Myers, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel is Comfortable, Cozy, Clean. Craig is a Joy at the Front desk :) They assure your stay is like Family. The staff is amazing , and don't for get to Visit Jimmy , the Westins best bartender for "The Green Thing"........

Helpful?
Thank Scubascubagirl101074
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review and especially noting some staff members by name! I will be passing your comments on to all mentioned as well as the entire team. Sincerely, Diane Schmidt General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Location: United States > Florida > Florida Keys > Key West
Price Range: $298 - $846 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Hotel Style:
#8 Spa Hotel in Key West
#9 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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