Absolutely the best hotel experience my wife, 2 1/2 year old son and I have received. From check in, to check out, the staff was, at every interaction, A+. Always willing to go the extra mile to ensure our comfort and safety. Every staff member was careful, courteous and respectful of Covid 19 procedures to keep guests safe. Parking and access to our 4 floor room was simple with the help of valet and bag check. Our room was clean, comfortable and stocked with everything you could ask for! Hotel location was spectacular with easy access to absolutely everything you want to see and experience in Key West! There are many options, but we'll continue to stay at Opal Key for all our family get aways and trips down to PARADISE!!
Our stay in December exceeded every expectation I've had in a hotel. The staff is truly THE BEST! Perfectly located on a quiet corner, yet within walking distance to Duval St. The peace and tranquility their hotel has curated really does make the rest of the world melt away. We have exceptionally stressful jobs and our time at The Opal Key gave us the renewing we needed to continue doing our jobs the best we can.
Adequate rooms. Bad food and unfriendly restaurant and bar staff. Unhelpful/unknowledgeable front staff. Housekeeping was pleasant. Overall, it was just so-so, but I paid as if I were staying in a Four Seasons.
Very spacious room, we had a suite. Didn't have the kids with us but the separate bunk area is cool and would work great for kids. Room and property was clean. Christmas decor was nicely done also on the property. Things were pretty quiet and chill, as would be expected during COVID. I would have expected a nicer bathroom for this level of resort and don't expect much from the kitchenette. There may have been activities that we just didn't participate in but this property doesn't have much of a '"resort feel". Overall a very nice place and we would stay here again. I believe that it's changing ownership or name soon after our visit.
This hotel is dated, meaning the walls are beat up, the bathrooms are yucky (for lack of a better word) and not very clean. By not very clean, I am not talking about Covid. The hallways, the elevator, the public restrooms and the rooms were not cleaned well at all. Additionally, the staff is not friendly or welcoming at all.
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