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245 Front Street, Key West, FL 33040-8313
19 people are viewing this hotel
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Traveler (1506)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 53 in Key West
Location
4.8
Cleanliness
4.3
Service
4.0
Value
3.6
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Opal Key Resort & Marina Key West - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants. Rejuvenation awaits in the serenity of our massage studio.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Diving
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Poolside bar
Snorkeling
Fishing
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Marina View
Languages Spoken
English, Spanish
3266Reviews74Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Dawncpa1 wrote a review May 2
Lumberton, New Jersey9 contributions7 helpful votes
What a wonderful resort. We had an amazing time! I can't wait to go back! From the minute we walked into the lobby, Truth greeted us with a smile and was very helpful! He even remembered my name when I came into the lobby the next day. And the Sunset Deck bar was great! The sunset views were absolutely amazing and Sam behind the bar was just as amazing!! Not only was he friendly, but he acknowledged everyone as they came up to the bar and he kept track of exactly who was next to be waited on. You don't see that kind of service very often!!
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Date of stay: April 2022
Location
Service
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 2 weeks ago
Dear Guest, Thank you for the 5 Star review! I will share our comments to the entire team and especially Truth and Sam! e hope you will visit us again soon. Sincerely,
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Anne M. wrote a review Apr 2022
3 contributions
We had an excellent vacation stay at The Opal Key Resort. Our pool view room was very clean, relaxing and well appointed. The staff was very friendly and helpful with anything. The location and grounds are beautiful and accessible to all attractions. We had great breakfasts at Bistro 245. This our second time at Opal and it was wonderful. We are definitely returning next April.
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Date of stay: April 2022Trip type: Traveled
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 2 weeks ago
Dear Guest, Thank you for the 5 Star review! We will look forward to seeing you next April. Please let me know if we can assist with plans Sincerely,
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Carolyn S wrote a review Apr 2022
9 contributions8 helpful votes
My husband, daughter and I stayed at this resort for 4 nights in February. We had a one bedroom suite with kitchenette overlooking the pool and you could see the ocean beyond. Nice enough room although some of the common areas are a little run down/dated. Lovely staff throughout the resort. We did have to get down to the pool early to grab a good spot. The bar service and food at the pool were great and one evening we ate at the hotel restaurant, Bistro 245. The restaurant patio is directly on the pier which allows you to have the best view for watching the famous sunset. Wonderful location for walking and exploring Key West, a very unique and fun town.
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Date of stay: February 2022
Value
Rooms
Service
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 3 weeks ago
Dear Guest, Thank you for your helpful review and commentary. We hope you will visit us again soon. Sincerely,
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Bruce C wrote a review Apr 2022
1 contribution
Stayed 4 nights at Opal Key Resort, staff was excellent, stay was great. My wife and I played a round of golf with Sam Jacobson and his friend Taylor. I cannot stress enough the courtesy and respect received by these two young men. My wife is a new golfer and is nervous to play with strangers as she is still learning the game. Sam and Taylor made us both feel relaxed and stress free and made the round one of the best highlights of our entire vacation. Sam is a bartender at Opal Key Resort and if you get a chance to meet and spend time with him, I guarantee you will walk away with a smile on your face. He is a good soul and I will definitely be playing golf with him again when I’m back in Key West. Thank you Sam and Taylor!
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Date of stay: April 2022Trip type: Traveled
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 3 weeks ago
Dear Guest, Thank you for the great review. i will be sure to share with Sam and Taylor. It is always special when you can spend time with Sam! Sincerely,
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Joanne M wrote a review Apr 2022
Boston, MA29 contributions13 helpful votes
Perfect resort for where it is and what it is. Tucked off of the main area and completely walkable. The resort is two buildings. The main building will have the marina view rooms and is set back a bit. Pool rooms in second building. Oceanfront room in second building overlook the pier and water. The grounds are lovely. Our room was above average. The balcony was amazing and faces the sunset. So central yet tucked away. Service amazing. Waters, coffee available. The sunset deck is the perfect place overlook the pier at sunset. I honestly can’t believe the negative reviews. I am very picky. The cruise ships can pull up but they have to be out at 5 and it did not affect our ocean front view of sunset at all. Who sits in the room all day anyway? I’d get an oceanfront room not on the first floor. They have a sunset deck bar and outdoor restaurant both excellent. I would not hesitate to stay here again!
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Date of stay: April 2022Trip type: Traveled
Room Tip: Know there are two buildings. Marina view and maybe standard in one. Pool and ocean view in...
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 3 weeks ago
Dear Guest, Thank you for your helpful review and commentary. We hope you will visit us again soon. Sincerely,
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nashley1998 wrote a review Apr 2022
Rochester, Massachusetts26 contributions3 helpful votes
Our Jet Blue flight was cancelled, but that didn’t stop us. We drove from Boston to Key West straight through. The Opal Key is in a great location. We walked everywhere. The sunset deck is amazing to watch sunsets at night. The bartender’s Yarra & Zalin are outstanding! They definitely made our stay at the Opal Key exceptional. They went above and beyond for us. The food was delicious, the rooms were clean. The views are beautiful. This hotel is pricey though and rooms need some cosmetics.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 5 weeks ago
Dear Guest, Thank you for your review and comments. I will be sure to share your comments with Yara and Zalin! We hope you will visit us again soon. Sincerely,
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uks0 wrote a review Apr 2022
Atlanta, Georgia5 contributions3 helpful votes
The Good -Well located with easy access to Old Key West and harbor -Grounds are well maintained and the exterior paint looks OK -Cleaning crew do good job -The main desk concierge and check in staff are OK The Bad -The hotel buildings are very old. Originally a Hilton ,decades ago. In dire need of a complete renovation and some TLC. These room we were in was not even a 3 star accommodation. In serious need of renovation and TLC to restore these rooms. -We had an ocean suite on the fourth floor .... they assigned us a corner room. This limited the view. -the room looked and felt old and tired. -the original balcony in the bedroom was closed off to install wall AC unit. A very patched up job. -The furniture was also old and tired. Springs were sagging. Even got poked by feathers coming out of the pillows on the sofa. -The AC was leaking water into the balcony when we checked in. Management refused to change rooms. -The AC problem was reported earlier and the management was aware of the issue. But went ahead and assigned us that room anyway. -The AC was loud and ran nosily all the time even after reaching the set temperature. -The mattress was old and lumpy and gave us back aches for the entire week that we were there. -The "ocean" view was blocked during the day by a mammoth cruise ship most days. -Peeling wallpaper and paint. Old rain shower head with blocked nozzles. - like I said ..... a 2 star room at a 5 star price. And ... The ugly -The management team were impolite, inflexible and unhelpful. We interfaced with 3 managers while trying to get the issues resolved. Not a single one followed up. Most of them would send word through the check-in person rather than talk to us in person or invite us into their office to discuss the issues. Most of them claimed that there was nothing they could do and there was nobody available that we could escalate to. -Showed no respect for the customer or any desire to be be helpful or even simply listen. -All this at the 5 star rates they were charging. In Conclusion -Very poor experience and old and sadly ignored rooms. -Save your hard earned money and look for better accommodations with management that actually wants to earn your business.
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: do not get an ocean facing room unless you like looking at cruise ships. We were assigned a...
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1 Helpful vote
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 3 weeks ago
Dear Guest, Thank you for sharing your feedback. I know the staff tried to resolve your issues during your stay and post-stay. I am sorry you were still unhappy enough to write a review. Please call if you wish to further discuss. Sincerely,
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KathyMarie52 wrote a review Apr 2022
Buffalo, New York47 contributions4 helpful votes
The room was clean and well appointed… the staff was friendly and accommodating . The grounds were well kept, the pool area was welcoming. The ice cream shop was an easy walk perhaps too easy 😊. Easy walking distance to Duval & Mallory Square. The concierge was helpful with recommendations
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Date of stay: March 2022
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded Apr 8, 2022
Dear Guest, Thank you for the 5 Star review and helpful commentary. We hope you will visit again soon. Sincerely,
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tinkerbelle_reist wrote a review Apr 2022
Bonita Springs, Florida77 contributions64 helpful votes
Best location ever, extremely friendly staff but the building and rooms itself are in a lousy condition and need remodeling. Pricing is reasonable for Key West and again, the staff is more than worth their money. Cleaning could be better.
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Date of stay: April 2022
Value
Rooms
Service
3 Helpful votes
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded Apr 8, 2022
Dear Guest. Thank you for your helpful feedback. We are always making improvements to our property and hope you will check us out again. Sincerrly,
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Ronniev wrote a review Mar 2022
32 contributions5 helpful votes
+1
We stayed at opal key resort last week for five nights. Although this resort is a bit pricey, the amenities and location were worth it. We had pool view rooms. The rooms were well equipped with everything, except a microwave. They were clean and up to date. The staff couldn't do enough for you. They had coffee and orange juice and bottled water in the lobby. The location couldn't be better. We walked everywhere. The restaurant, though pricey, was very good. Their portions were large, and enough for sharing. I would definitely consider returning to opal key. However, don't pay extra for water view since cruise ships block the view on most days.
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Date of stay: March 2022Trip type: Traveled
Room Tip: Don't pay extra for water view. Cruise ships block view on most days.
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1 Helpful vote
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded Mar 28, 2022
Dear Guest, Thank you for your thoughtful and thorough review. We truly appreciate it and look forward to welcoming you back soon. Sincerely,
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PRICE RANGE
$488 - $704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin key west resort & marina hotel key west, the westin key west resort and marina, key west hilton, key west westin
FORMERLY KNOWN AS
The Westin Key West Resort & Marina
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
178
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Frequently Asked Questions about Opal Key Resort & Marina Key West
Which popular attractions are close to Opal Key Resort & Marina Key West?
Nearby attractions include Mallory Square (0.10 miles), Key West Room Escape (0.3 miles), and 7 Artists & Friends Gallery (0.3 miles).
What are some of the property amenities at Opal Key Resort & Marina Key West?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Opal Key Resort & Marina Key West?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Opal Key Resort & Marina Key West?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Opal Key Resort & Marina Key West?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Opal Key Resort & Marina Key West?
Conveniently located restaurants include The Breakfast Club, Too, Mattheessen's, and Garbo's Grill.
Are there opportunities to exercise at Opal Key Resort & Marina Key West?
Yes, guests have access to a pool and a fitness center during their stay.
Is Opal Key Resort & Marina Key West located near the city center?
Yes, it is 0.5 miles away from the center of Key West.
Are any cleaning services offered at Opal Key Resort & Marina Key West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Opal Key Resort & Marina Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Opal Key Resort & Marina Key West offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.