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245 Front Street, Key West, FL 33040-8313
20 people are viewing this hotel
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Traveler (1508)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 53 in Key West
Location
4.8
Cleanliness
4.3
Service
4.0
Value
3.6
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Opal Key Resort & Marina Key West - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants. Rejuvenation awaits in the serenity of our massage studio.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Diving
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Poolside bar
Snorkeling
Fishing
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Marina View
Languages Spoken
English, Spanish
Hotel links
Special Price:Florida Resident Package: Up to 20% off & $25 Daily Resort Credit!
3273Reviews76Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Tracey L. wrote a review Jun 17
1 contribution1 helpful vote
This hotel has me double booked for an identical room and has refused to cancel one of the rooms. They are charging me for both rooms!!! I am a repeat customer with this hotel and I can't believe that any hotel would let this happen.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 5 days ago
Dear Guest, This review needs to be changed. Your second reservation was cancelled without penalty and was refunded to you. by Kenneth Miller, Guest Services Manager. Sincerely,
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Nicole M wrote a review Jun 15
Grand Rapids, Michigan13 contributions6 helpful votes
This is a great spot to stay, especially with kids/families. Everyone from guests to employees are friendly. We checked in and never was told that there was a water pipe that broke between the floors. We get to the main building and told the elevator is not working currently. So we take the stairs to find water everywhere. It had just happened.... which all the employees were calm and had amazing teamwork to get it cleaned up and helpful for the guests. At first we were annoyed we were not told at check in since bell hop had everything for a while, glad we already had our suits on. But looking back they did everything correct with the timing. They don't want to freak out a guest at their first encounter. Great job to everyone and we were able to enjoy a cocktail at the pool while we passed the time. Rest of the stay was amazing. Location is also great for families, go towards the warf for a more family friendly area and mallory square which the kids loved!
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Date of stay: June 2022Trip type: Traveled
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 1 week ago
Dear Guest, Thank you for the 5 Star review! It was a tough afternoon and we appreciate your understanding. We look forward to your return visit. Sincerely,
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Masonbororealty wrote a review Jun 13
Wilmington, North Carolina14 contributions4 helpful votes
Awesome location and staff. Nice rooms. Easy walk to restaurants and bars and perfect place to watch the sunset! Wish pool overlooked the water but not too bad - just really hot since it’s surrounded by rooms. Would definitely stay here again if back in Key West.
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Date of stay: June 2022Trip type: Traveled
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 1 week ago
Dear Guest, Thank you for the 5 Star review! We look forward to your return visit. Sincerely,
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Linda D wrote a review Jun 12
1 contribution
We live about 5 hours north of Key West in Port Saint Lucie, FL. We love the relatively short and beautiful drive through the Keys and try to get down there every 1 to 2 years. This was our 2nd stay at the Opal Key West (our first was in May 2021) and we loved it so much we had to go back again! We have points with 2 other hotel chains, but feel this hotel is the best in all of the Keys. While there was a slight issue with our room at check in, hotel manager Rob handled it professionally and we were very pleased with the outcome. They checked in with us a few times via text to see how we were and if we needed anything. The texts were short and not intrusive. The service throughout the hotel is top notch and professional but relaxed, just like Key West should be. We spent time talking with the pool bar manager, Sam, who has worked there for 18 years! He was friendly, attentive and informative. Thank you Sam! We taught him something about a Google app that he didn’t know, so we think he will remember us for a long time to come.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: The hotel is pet friendly for a fee.
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 1 week ago
Dear Guest, Thank you for the 5 Star review! I will share your comments with Rob and Sam. We look forward to your return visit. Sincerely,
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henrikkataja wrote a review May 2022
Lancaster, Pennsylvania6 contributions10 helpful votes
We were just to stay 1 night but ended up staying 3 nights, we loved the location of the hotel. It was close to everything we were looking for, close to all restaurants on and around Duval street. Rooms were clean and liked the pool view, the staff always did their best to makes us feel like kings.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 3 weeks ago
Dear Guest, Thank you for your review and comments. We always like it when guests stay longer! We hope to welcome you back soon. Sincerely,
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queen4aday wrote a review May 2022
raleigh26 contributions25 helpful votes
We stayed here for four nights. Loved our room with a corner balcony. A+ goes to: in room perks like nespresso machine, new, luxe bathroom, heavenly mattress, views to ocean and Mallory Square, Nest bath products, refrigerator and more. Complimentary bottles of water and Pellegrino beverages appreciated. Bonus points for great service and friendly staff. Helena, the front desk manager is the gold standard. B grade for restaurant/beverage quality. We will return.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded 3 weeks ago
Dear Guest, Thank you for the great review and the shout out to Helena. I will share your comments with her. We hope to see you again soon. Sincerely,
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Dawncpa1 wrote a review May 2022
Lumberton, New Jersey9 contributions7 helpful votes
What a wonderful resort. We had an amazing time! I can't wait to go back! From the minute we walked into the lobby, Truth greeted us with a smile and was very helpful! He even remembered my name when I came into the lobby the next day. And the Sunset Deck bar was great! The sunset views were absolutely amazing and Sam behind the bar was just as amazing!! Not only was he friendly, but he acknowledged everyone as they came up to the bar and he kept track of exactly who was next to be waited on. You don't see that kind of service very often!!
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Date of stay: April 2022
Location
Service
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded May 6, 2022
Dear Guest, Thank you for the 5 Star review! I will share our comments to the entire team and especially Truth and Sam! e hope you will visit us again soon. Sincerely,
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Anne M. wrote a review Apr 2022
3 contributions
We had an excellent vacation stay at The Opal Key Resort. Our pool view room was very clean, relaxing and well appointed. The staff was very friendly and helpful with anything. The location and grounds are beautiful and accessible to all attractions. We had great breakfasts at Bistro 245. This our second time at Opal and it was wonderful. We are definitely returning next April.
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Date of stay: April 2022Trip type: Traveled
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded May 6, 2022
Dear Guest, Thank you for the 5 Star review! We will look forward to seeing you next April. Please let me know if we can assist with plans Sincerely,
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Carolyn S wrote a review Apr 2022
10 contributions9 helpful votes
My husband, daughter and I stayed at this resort for 4 nights in February. We had a one bedroom suite with kitchenette overlooking the pool and you could see the ocean beyond. Nice enough room although some of the common areas are a little run down/dated. Lovely staff throughout the resort. We did have to get down to the pool early to grab a good spot. The bar service and food at the pool were great and one evening we ate at the hotel restaurant, Bistro 245. The restaurant patio is directly on the pier which allows you to have the best view for watching the famous sunset. Wonderful location for walking and exploring Key West, a very unique and fun town.
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Date of stay: February 2022
Value
Rooms
Service
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded Apr 26, 2022
Dear Guest, Thank you for your helpful review and commentary. We hope you will visit us again soon. Sincerely,
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Bruce C wrote a review Apr 2022
1 contribution
Stayed 4 nights at Opal Key Resort, staff was excellent, stay was great. My wife and I played a round of golf with Sam Jacobson and his friend Taylor. I cannot stress enough the courtesy and respect received by these two young men. My wife is a new golfer and is nervous to play with strangers as she is still learning the game. Sam and Taylor made us both feel relaxed and stress free and made the round one of the best highlights of our entire vacation. Sam is a bartender at Opal Key Resort and if you get a chance to meet and spend time with him, I guarantee you will walk away with a smile on your face. He is a good soul and I will definitely be playing golf with him again when I’m back in Key West. Thank you Sam and Taylor!
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Date of stay: April 2022Trip type: Traveled
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Response from Diane Schmidt, General Manager at Opal Key Resort & Marina Key West
Responded Apr 26, 2022
Dear Guest, Thank you for the great review. i will be sure to share with Sam and Taylor. It is always special when you can spend time with Sam! Sincerely,
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PRICE RANGE
$423 - $650 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin key west resort & marina hotel key west, the westin key west resort and marina, key west hilton, key west westin
FORMERLY KNOWN AS
The Westin Key West Resort & Marina
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
178
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Frequently Asked Questions about Opal Key Resort & Marina Key West
Which popular attractions are close to Opal Key Resort & Marina Key West?
Nearby attractions include Mallory Square (0.10 miles), Key West Room Escape (0.3 miles), and 7 Artists & Friends Gallery (0.3 miles).
What are some of the property amenities at Opal Key Resort & Marina Key West?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Opal Key Resort & Marina Key West?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Opal Key Resort & Marina Key West?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Opal Key Resort & Marina Key West?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Opal Key Resort & Marina Key West?
Conveniently located restaurants include The Breakfast Club, Too, Mattheessen's, and Garbo's Grill.
Are there opportunities to exercise at Opal Key Resort & Marina Key West?
Yes, guests have access to a pool and a fitness center during their stay.
Is Opal Key Resort & Marina Key West located near the city center?
Yes, it is 0.5 miles away from the center of Key West.
Are any cleaning services offered at Opal Key Resort & Marina Key West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Opal Key Resort & Marina Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Opal Key Resort & Marina Key West offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.