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The Palms Hotel- Key West

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The Palms Hotel- Key West
The Palms Hotel- Key West
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529 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Genesee, CO
Reviewed yesterday NEW

We stayed in room 112 pool side. (I guess I should say supposedly it was pool side). This room was $350 (w/taxes) on a Friday night in mid-January. It started out positive and descended into one of the worst hotel and customer experiences I have ever had for that price (actually it was worse than some super cheap motels). We...

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Helpful?
1Thank izzyblizzy
Reviewed 4 days ago NEWvia mobile

Friendly staff, small clean room. Perfect for key west, cause who uses a hotel for more than sleeping while you're here?! Pool was very nice, breakfast was pretty decent, fresh fruit and bread choices. Ill stay here again for the price.

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Helpful?
Thank Dougy28
Management response:

Hi Doug, THANK YOU for staying with us, we are happy that you enjoyed yourself. Please come visit us again and contact us directly as we are implementing a nice Guest Rewards Program this year.

Reviewed 1 week ago

I work in Key West and found the Palms because they are the only hotel on the island that allow pets. My pup wanted to come visit with my son and daughter. Diana and the staff are always accommodating and very friendly. I have been here during my breaks every month and sometimes twice a month since finding them. I...

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Helpful?
Thank Stacy P
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you Stacy! It's always nice to see you at The Palms!I'm sure we'll see you again soon!

Wales, Wisconsin
Reviewed 2 weeks ago

We have stayed at several hotels in Key West over the years and find The Palms to be a great stay. The pool area is very relaxing and a good breakfast is served there each morning. Rooms are pleasant, clean and the beds are very comfortable. The location was good for us as it is close enough to walk to...

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Helpful?
Thank John V
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for the kind review. And thank you for choosing The Palms and so glad you enjoyed your stay with us! We look forward to seeing you again at The Palms for your next trip to Key West!

Reviewed 2 weeks ago

Very clean and comfortable room. Close enough to walk just about anywhere you would want to go to in Key West. Parking is very limited in this area; we were lucky and found ourselves in the ally/street directly behind the hotel and found a parking spot.

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Helpful?
Thank Mark N
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for staying with us while visiting paradise! We hope to see you again here at The Palms!

The Villages, Florida
Reviewed 2 weeks ago

The hotel is an old house (actually two old houses connected together by a walkway) and we had a room with a shared bathroom. The room was lovely with two queen beds. The shared bathroom was no problem at all. The pool area housed a bar where breakfast was served -- it was a "help yourself" meal but more than...

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Helpful?
Thank Diana B
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for spending your holiday with us! Yes, Key West is best enjoyed on foot or bike. It is a small island that at busy times can get quite congested with so many cars on the island. We are on the edge of old town, approximately a mile from Duval. We try to let guests know it is walk-able,...

Bel Air, Maryland
Reviewed 2 weeks ago

We had some issues with our stay at the Palms Hotel. We made management aware of the issues and they made everything right. Room overall was pleasant and comfortable. Be prepared for limited parking in the area.

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Helpful?
1Thank ssdirotm
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

We apologize about the issues you experienced, but we're happy you enjoyed your stay here at the Palms. We hope you consider us for your next trip to Key West!

Reviewed 2 weeks ago via mobile

Great location in Key West! My fiancé and I had a great time in Key West. The service was great and very accommodating. They have easy access free parking in the front and back of the resort. The private pool is so nice though we didn't have time to swim. They have a complimentary breakfast near the pool area, but...

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Helpful?
Thank Alex D
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for choosing The Palms for your time here in Key West! It's too bad you couldn't enjoy more amenities, but an early dive is a pretty good alternative. Thanks for the great review and we hope to see you again!

UK
Reviewed 2 weeks ago

I should start this by saying I am not a fan of “period” properties, I am much more comfortable in hotels with a higher level of modernisation than this and typically go with the major chains. We have stayed in other historic properties in Key West which I did not enjoy so my expectation of this hotel was low. Walking...

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Helpful?
Thank David W
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

We are working very hard every day to improve The Palms. The owners have inherited the property from their late father and have many plans to upgrade and revamp the property. Thanks for staying with us and we hope to see you again!

Sydney, Australia
Reviewed 5 weeks ago

Stayed here for one night pre-Xmas, and found the front desk friendly, the rooms nice, and the Internet quick. Didn't check out the pool, as we were there to thoroughly explore Key West. Also, there was a plate of Xmas cookies as the finishing touch.

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Helpful?
Thank ericnschad
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for spending your holiday with us! Please think of us for your next trip to Key West!

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Amenities

Highlights
  • Breakfast included
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The Palms Hotel is the perfect hybrid of a quaint historically built guesthouse with all the amenities of a modern hotel in the historic district of Key West, 8 short blocks to Duval. Complimentary breakfast, seasonally heated pool, WI-FI property wide, guest computer, bicycle rental ($), BBQ picnic spot and lounge areas around the porches of the property. Concierge service is available to plan your Key West adventures and activities. Will you be here for a special event? Let us know and we can make your event even more memorable. Each of our guest rooms is equipped with a TV, telephone, individually controlled air conditioner and ceiling fans. Children and pets are welcome. ... more   less 

Additional Information about The Palms Hotel- Key West

Address: 820 White St, Key West, FL 33040-7157
Location: United States > Florida > Florida Keys > Key West
Price Range: $165 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palms Hotel- Key West 3*
Number of rooms: 32
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Also Known As:
The Palms Hotel- Key West Hotel Key West
Palms Hotel Key West
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Questions & Answers

Here's what travelers have asked, with answers from The Palms Hotel- Key West staff and other travelers.
7 questions
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Sao Paulo, SP
Alexandria, United Kingdom
4 months ago

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Questions? Get answers from The Palms Hotel- Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Call and speak to the staff directly to convey your needs.”
 of 5 bubbles 535stacyp, 1 week ago | Read review
“Room 206 loft suite is the best!”
 of 5 bubbles majureks, Nov 2, 2016 | Read review
“Ask all the questions you need to when you book. The office staff will help you with the best deal.”
 of 5 bubbles 535stacyp, Oct 10, 2016 | Read review
“Opt for the rooms that have their own bathroom.”
 of 5 bubbles caki91, Oct 7, 2016 | Read review
“We got the cottage and it was like home away from home. Just don't forget your keys!”
 of 5 bubbles 119lindseya, Sep 17, 2016 | Read review
5 of 5
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