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Old Customs House Inn

124 Duval Street, Key West, FL 33040
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Old Customs House Inn
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144 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Gainesville, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

When we arrived, there were about 6 other customers in the restaurant. We ordered food and beverages. Some ordered 'Cuban' beer. Turns out it was brewed in South Carolina. When the food was delivered, it was warm, not hot. The black beans tasted sugary, the palomilla steak was tough and dry. The bread that should have come early had to... More 

Helpful?
Thank bentprop
Corona, California
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2016 via mobile

More bang for the buck! The rooms are actually larger than expected with small kitchenettes. The patio is host to an outdoor bar called "Juan Loves Lucy" and a parrot. Private, locked and safe. When the bar closes, they lock the gate in which you have a key to keep the drunks out. Don't worry about the noise because your... More 

Helpful?
Thank Rebecca M
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2016

Booked this last minute and could not have been more pleased. Josh was extremely welcoming to this establishment and helped us get squared away immediately. I was traveling with a group of friends 23-25 so we got one of the suites. The suite was clean and the AC worked perfectly. When I am going to Key West, I am looking... More 

Helpful?
Thank Tyler G
Phillipsburg, New Jersey
1 review
5 of 5 stars Reviewed May 24, 2016 via mobile

Great little place right in the heart of it all, walk out in to the very keys style court yard and right out to duval street from there. Very clean and well kept rooms with great rates. It's wonderful to be able and relax with morning coffee in the quiet and cozy common area before walking out to hit the... More 

Helpful?
Thank beachykids
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 24, 2016 via mobile

Stayed here recently and it can't be beat for the location and cost. It's not the Ritz-Carlton but it's a clean - safe place to rest your head at night. I didn't have a car so I didn't have to worry about parking but why do you need a car on a tiny little island? You can walk anywhere you... More 

Helpful?
Thank Victoria G
Cape Coral, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 23, 2016

This is going to be lengthy but please read it all as I would hate for anyone to experience what we just experienced. We took the Key West Express down on Friday, May 20th for my husband's birthday weekend. We had booked the room 2 weeks prior to our travel date directly on their website so there was no third... More 

Helpful?
2 Thank MegK77
1 review
5 of 5 stars Reviewed May 22, 2016 via mobile

The customs house is located within walking distance to everything you will want to do while you in Key West. The price for our stay was about average but didn't have to spend a penny on a cab ride all week so saved a fortune. The room was clean and better than some much more expensive places I have stayed... More 

Helpful?
Thank Scott4412
Deltona, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2016

The first disappointment was our own fault. We had lived in Key West several years ago and mistakenly thought that the Old Customs House had perhaps been renovated into an Inn. It had not. And, the Old Customs House Inn was another location about three blocks away from the actual Old Customs House. We were assigned room # 2, on... More 

Helpful?
Thank Dr Dudik
Ormond Beach, Florida
Level Contributor
156 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed May 18, 2016

Horrible experience. No one answers the phone. Booked online through an outside source - email told us to stop by and ask about parking - there is none. You stop at the smallest bar next door and she gave us the keys and says I have nothing to do with anything else and suggested a parking lot 3 blocks away... More 

Helpful?
Thank Becker1
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed May 2, 2016 via mobile

Well locatwd albeit a little tired. Friendly staff espwcually the girls in t public bar Cloae.to all the action.and a.great cafe with fresh bakeries next door. Recommended place and near the ferry to Mona ......which is a real must and gives great culture to a great city. Try and get a room with a view.

Helpful?
Thank zegecko
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Concierge

Additional Information about Old Customs House Inn

Address: 124 Duval Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range: $138 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Old Customs House Inn 2*
Number of rooms: 6
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Also Known As:
Old Customs House Hotel Key West
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