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Hyatt Windward Pointe

#29 of 51 Hotels in Key West
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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697 Reviews from our TripAdvisor Community

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Showing 678: English reviews
Sanibel Island, Florida, Usa
Reviewed February 13, 2017 via mobile

Windward point is a beautiful 2 bedroom condo with all the comforts of home. Beautiful pool and hot tub. Comfortable outside bar. We had a wonderful time enjoying their facility while also enjoying the fun in Key West.

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Helpful?
Thank Diane D
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Dear Diane D, Thank you for your feedback. We are so glad to hear that you enjoyed your two-bedroom unit and the during your stay. Our owners do say Hyatt Windward Pointe is their “home away from home”. We look forward to your next Winter Break so you can again enjoy the pool and the amenities we offer. Sincerely, Mike...

Reviewed February 13, 2017

The pros: comfortable condos with balconies facing the interior gardens with partial or total sea views, ample parking, medium-sized pool, hot tub and casual poolside cafe. Cons: location at the end of the airport runway and housekeeping carts rumbling down the hallways as early as 7.30am.

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Helpful?
Thank Tfor2and2forT
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Dear Tfor2and2forT, Thank you for your feedback. We are glad to see you found your unit comfortable and enjoyed the views. I apologize for the short fall in your expectations of the resort location and any noise that was caused by our housekeeping carts. We strive to deliver exceptional service and will learn from your feedback. Sincerely, Mike McMahon –...

Draper, Utah
Reviewed February 13, 2017 via mobile

Spacious rooms! Beautifully appointed and great location for everything!! We could not be more pleased!! We were fortunate to be able to get an ocean view room. A little noisy as it's right on the street - but worth it! Very helpful staff as well!!!👍🏼👍🏼

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Helpful?
Thank Lance M
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Dear Lance M, Thank you for your review. I am so glad to hear that you were pleased with your stay. Our staff works hard to create an exceptional guest experience for our guest. Sincerely, Mike McMahon - mike. mcmahon@hyattvoi.com

Aspen, Colorado
Reviewed February 10, 2017

From the mowers, to the constant airport noise, to the uninvolved staff, this place is a no-go. The views are good, but the noise is deafening. There's a grill called Abbey Road, (because the Beatles apparently stayed here as a hurricane grounded them). The woman behind the counter scowled when she had to help us with an order. Not a...

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Helpful?
Thank Designer6905
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Dear Designer6905, I want to thank you for your feedback. I am sorry to hear we fell short on your expectations during your stay with us. My team works hard to deliver an exceptional guest experience. Your feedback is valued and we will take the areas of opportunity to learn from them. During our routine maintenance of the guest units...

Chicago, Illinois
Reviewed February 9, 2017

I'm of 2 minds on this resort.... on the one hand, it would be in the lower half of our favorite Residence Club properties, but on the other hand we liked it well enough to invest in it. On the plus side, we liked the location. It's 15 minutes from downtown across from the Atlantic on the airport side of...

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3Thank Michael M
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Michael M, First I would like to thank you for being an owner with Hyatt Residence Club. I am glad to see you enjoy the location of the resort, the landscape, the pool and the staff friendliness during your stay. With that being said. I am sorry to hear that not having a fitness center did not met your expectations...

A TripAdvisor Member
Level Contributor
4 reviews
2 helpful votes
Reviewed February 5, 2017 via mobile

Very friendly and helpful staff. We had a great view of the ocean and pool from our balcony. Good quiet location yet convenient to everything in Key West. Highly recommend staying here. Perfect location if you fly into Key West- within walking distance of airport. Even though it is near the airport it was quiet.

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Helpful?
Thank A TripAdvisor Member
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Thank you for taking the time to tell us about your stay with us. We are glad to hear you had a great ocean view from your balcony. We look forward to your next stay with us. Sincerely, Mike McMahon

Reviewed January 28, 2017 via mobile

This is a very nice property as are most Hyatt properties.The two bedroom units are very nice and user friendly.The property is about 1 mile or so from the tourist area which makes it more quiet,however you are located with the airport in the back and it is LOUD.At 7 am the planes start and go to about 8pm so...

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Helpful?
Thank Cynthia R
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Cynthia R, Thank you for your nice review. We are glad to hear you had a pleasant experience during your stay with us. We hope that you will come and stay with us again soon. Sincerely, Mike McMahon

New York City, New York
Reviewed January 27, 2017 via mobile

We were surprised that the property exceeded our expectations. We were imagining it was like mediocre like any average hotel before our arrival at the property. Opps! It is awesome because we had harbor with beach view on balcony and we had swimming at the outdoor pool and we splashed at jaccuzzi every night. We had awesome fun! Front desk...

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Helpful?
Thank BizVisitor
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

BizVisitor, Thank you for taking the time to tell us how your stay was. We are glad to hear we exceeded your expectations and you enjoyed the view from your balcony. The staff and I are also glad that you had an awesome time at the swimming pool and Jacuzzi. I will share your comments with our staff. Sincerely, Mike...

Reviewed January 18, 2017

Love everything about Windward Pointe! Always a great view of the ocean and grounds. the infinity pool aspect it great, can't figure out how it works, but it does! Close to airport and trolley stops. Fantastic staff!

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Helpful?
Thank Margaret K
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Margaret K, We are so glad to hear that you loved everything about the resort. I will be sure to pass on your comment about our staff. Sincerely. Mike McMahon

Bridgewater, New Jersey
Reviewed January 17, 2017

We stayed for a few days between Christmas and New Year and loved the beautifully manicured grounds, gardens, fountain and wildlife. The resort is ocean front and even our ground floor lanai had ocean and pool views. However, while the Hyatt Windward Pointe is on the typically quiet side of Key West, it unfortunately is located next to the airport...

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Helpful?
Thank Faureout
mikemcmahon2017, Resort Manager at Hyatt Windward Pointe, responded to this review

Faureout, Thank you for the nice review. We are glad to see that you enjoyed your stay with us. We look forward to you returning soon. Sincerely, Mike McMahon

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Contemporary vacation resort; residential styled units with fully equipped kitchens and dining areas; ocean views. ... more   less 

Additional Information about Hyatt Windward Pointe

Address: 3675 S Roosevelt Blvd, Key West, FL 33040-5254
Location: United States > Florida > Florida Keys > Key West
Price Range: $250 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Windward Pointe 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hyatt Windward Pointe Hotel Key West
Hyatt Hotel Key West
Hyatt Key West
Key West Hyatt
Hotel Style:
#8 Top resorts Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Windward Pointe staff and other travelers.
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Questions? Get answers from Hyatt Windward Pointe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room facing the water.”
  • Balcony view
TMSPORTZ, 2 weeks ago | Read review
“Rooms toward the southern end of the property have beautiful ocean views, but all units look toward the ocean.”
craigc409, 3 weeks ago | Read review
“Princess Balcony.”
themusicman3030, 4 weeks ago | Read review
“If you can get a room that is on a higher floor, the view will be better, but EVERY room faces the ocean. The views are breathtaking!”
TravelGal703, 4 weeks ago | Read review
“Get a room at least on the second floor. The beach is actually across the highway but it's definitely beach view from the balcony.”
L4605OElaurak, Apr 13, 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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