Hyatt Residence Club Key West, Windward Pointe
3675 S Roosevelt Blvd, Key West, FL 33040-5254
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Room & Suite (255)
Pool & Beach (107)
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About
#17 of 54 hotels in Key West
Location
4.1
Cleanliness
4.6
Service
4.4
Value
4.3
Travelers' Choice
Contemporary vacation resort; residential styled units with fully equipped kitchens and dining areas; ocean views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Diving
Business Center with Internet Access
BBQ facilities
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Poolside bar
Snorkeling
Fishing
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Clothes dryer
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Safe
Kitchenette
Microwave
Flatscreen TV
Seating area
Iron
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English
Location
47Car recommended
Grade: 47 out of 100
345Restaurantswithin 5 miles
308Attractionswithin 5 miles
Contact
3675 S Roosevelt Blvd, Key West, FL 33040-5254
Getting there
Rental CarsSee rental cars from $34/day
Nearby restaurants
Seaside Cafe at the Mansion
1,672 reviews2.9 miBar
The Breakfast Club, Too
739 reviews3.3 miAmerican
Key West Cuban Coffee shop
265 reviews3 miLatin
Kaya island Eats
258 reviews3.1 miCaribbean
See all nearby restaurantsNearby attractions
Key West Butterfly and Nature Conservatory
12,924 reviews2.9 miNature & Wildlife Areas
The Ernest Hemingway Home and Museum
20,790 reviews3.1 miSpeciality Museums
Mallory Square
14,888 reviews3.5 miPiers & Boardwalks
Duval Street
14,444 reviews3.1 miPoints of Interest & Landmarks
See all nearby attractions1017Reviews68Q+A100Room tips
Reviews
Traveler rating
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We've always enjoyed our timeshare at Windward Pointe, but this year was extra nice. The rooms were the cleanest we've ever experienced, the housekeeping and maintenance services were expert, prompt, and friendly. We especially enjoyed our lunches at Abbey Road Snack Shack. They serve a fabulous salad of greens, strawberries, blueberries and candied walnuts with a strawberry vinegarette that had us going back a second day for more. We can't wait to return next year.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The pool was very crowded early in the week, but less so towards the end of the week.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Key West, Windward Pointe
Responded 3 weeks ago
Thank you for your stellar review! We're so pleased to hear you had a wonderful week visit and we will look forward to welcoming you again next year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just finished a five day stay here and it was awesome. The staff was great and the hotel really great. We been coming here for the better part of 12 years. My only negative would be Abbey road, it used to be fun place with a happy hour to hang out before going to town. It’s just poorly run now, hope it gets figured out because it was once a great amenity to the property. Would recommend to anyone
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Date of stay: February 2023
Value
Cleanliness
Service
Room Tip: There is I think only 1 elevator so if stairs are an issue choose the 1st floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Feb 5, 2023
Thank you for your 5-star review. We are thrilled your five-day stay was enjoyable, and your interactions with our associates were great. We hope you return and stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every thing was comfortable and clean. Didn't spend any time in the pool area as we were out taking excursions. However we did have lunch by the pool, and the food was good. Some minor maintenance problems which were mostly corrected after a quick call to the front desk. The concierge were helpful, though not extremely knowledgeable about the restaurants in the area, but there are a ton of them so I do not hold that against them. We never had a problem parking and the room was exceptionally quiet. We did have a view of the Atlantic but did not spend much time on the deck.
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Feb 5, 2023
Thank you for sharing a review and feedback from your visit. We are pleased you enjoyed your villa and view, and hope you return to visit with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I arrived on Christmas and it was very cold and rainy for Key West. We arrived before 4pm and could not check into our room which we expected. The staff was very friendly and stored our luggage until our room was ready. While we waited for our room we went to Abby Road the bar/restaurant at the resort to haver lunch. The bartender was very nice and friendly had a great personality unfortunately I cant remember her name. Once our room was ready the staff helped us bring our luggage to our room and then we met with one of the Concierge people. Our person sat at the desk on the right and was very odd. She actually was rude at times to co-workers and would get annoyed if there were other people in the lobby talking. She made it so that we did not want to walk through the lobby if she was there. By Wednesday the weather warmed up and the sun came out and we were able to spend time at the pool to try and relax. Like many other resorts you do need to get to the pool early to reserve chairs. There were 2 larger groups there and you can tell they come every year. My wife and I are owners at another resort in St. Thomas and try to trade our week every year try and see other places. But, Not these 2 groups they were regulars. We would go down to the pool a little before 8 to grab our chairs, and there would already be an entire row of chairs reserved by towels. We would leave and for have coffee and breakfast and come back down. One day when we came back a couple from one of the large groups warned us they had 15 people coming almost as if they didn't want us near them. Once they came down there was on person in the group who was extremely obnoxious and LOUD!! She was getting louder as the day went on or the more she drank. I don't care if people drink at the pool, I do too. But they don't need to yell to everyone from across the pool or to the people next to them. She yelled all day and no one said a word to her. The property is well maintained and clean just beware of the laud regulars and the odd concierge woman.…
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Jan 9, 2023
Rich, thank you for sharing your concerns and positive feedback from your visit. We are sorry there were other guests who caused some unenjoyable moments during your time at the pool, but appreciate you sharing your review. We hope you decide to give us another chance and return for a future visit, and we wish you the best during future travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got back with staying at Hyatt Residence Club- it was nice to get away and soak in the sun by the pool. The room has a nice size kitchen and 2 bedrooms the decor a bit dated. BTW the phone does not work so you cannot get in touch with front desk and they are working on the property to repair the resort due to the last hurricane. The first morning we were woken up by some clanking noises which were annoying but tolerable the second morning there was loud drilling in the morning right outside our bedroom windows which was frankly UNTOLERABLE so I complained and this is when management smugly explained that they stated in the letter with the other papers no one reads and on the website( I am sure in the finest of print) that there would be possibly some noise due to construction. He offered me a lunch voucher which I declined after I presented him with a recording of the loud drilling and was told that the manager of the place would be in touch. Around 4pm still no one contacted me and I saw no message left on the phone in the room so I guess the messaging systems was not working either even though front desk told me the manager tried to contact us. There was NO trace of that so we left and proceeded to go downtown for dinner in our rental car and we then got a call. They did compensate us a bit by allowing us to stay in the room on the last day instead of the usually 11 am check out--we got to stay till 3pm. The manager assured me that all would be taken care of! The next day HOUSEKEEPING knocked 2 times and opened my door to the condo--I was shocked it was only 10 am--I have never in my life had housekeeping barch in my room after 2 knocks (was not given enough time to get to the door to open it). Later I was reading my book on the porch and 2 housekeeping staff were on the phone and talking loudly to each other laughing -I asked them to lower their voices --they continued to ignore me. I could not concentrate between them on my one side and the other construction noises. I felt like the workers were not aware or trained to be respectful and quiet among the guests who were trying to relax and have some peace and quiet. At 3:04 pm while we were ready to leave (my husband already brought the 2 bags down to car)-a man (manager) again opened the door even though I had the DO NOT disturb notice on (I did that so no more "surprise" visit from housekeeping )and told them we would be leaving in a few minutes. LOL I just think a lot of the customer service needs to be improved ....felt like a "motel" rather then a "resort"…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Dec 20, 2022
Carolyn, we are sorry you were disappointed with your stay. As you mentioned, information about the ongoing construction is posted on our website and hub to make all future guests and Owners aware of the light construction noise and presence of contractors. We apologize you were unaware of this information, but are pleased the onsite leadership team was able to extend your 10am check out time to 3pm. We appreciate your feedback and hope you choose to return in the future once construction is completed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was one of the most relaxing vacations that I’ve had in a long time. The resort was beautiful. The kitchen is fully equipped, the bedrooms and bathrooms are both very nice. We enjoyed the living room and dining room and especially the large balcony with table, chairs and even a rocking chair. The pool was nice and so relaxing. We needed a wheelchair for some of the places we were going . I called ahead and they were able to connect me with a company who delivered the wheelchair when we arrived and picked it up when we left. We will definitely be back!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Dec 15, 2022
Debbie, thank you for your perfect 5-star review. We are thrilled you enjoyed our resort, your villa accommodations, and the assistance you received to reserve a wheelchair through a third party company. We hope you return and enjoy another relaxing vacation soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Helen B wrote a review Dec 2022
Just to start off , Right when we got to the lobby everyone was so welcoming! The young lady at the front desk (I think her name was Morgan) checked me in and told me about some local spots she liked and was super helpful ! The pool was really nice and overall the property was beautiful even though it wasn’t walking distance to down town and had to spend a good amount of money taking a taxi or Uber back and forth…
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Dec 9, 2022
Thank you for your 5-star review. We are thrilled your overall stay was enjoyable, and your interactions with our associates were memorable. We hope you return and stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in KW. Nice place overall. Upsides: Spacious room, ocean view, big balcony, next door to a couple of decent restaurants. Downsides: There’s a major road in front of the ocean and no direct beach access. No fitness center. You really need a car to go downtown, shop for groceries, etc. The on-site shop is bare-bones.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Early December was a great time to visit.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Dec 9, 2022
Thank you for sharing a review and feedback from your visit. We are pleased you enjoyed your villa and view, and hope you return to visit with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time at this resort. The room was clean and comfortable. The restaurant served great food and drinks. The pool was relaxing. And to be honest, I saw reviews of people who had a problem with the airport right behind the hotel. First of all, you can't really see it unless you're at the back of the building; and second of all, we all enjoyed seeing the planes lift off. It was kind of exciting. The rooms had telescopes in them, so we could look out into the ocean across the street. I would recommend this hotel to anyone.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Nov 10, 2022
Thank you very much for your 5-star review! We're thrilled you enjoyed your stay and we can't wait to welcome you and your friends again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here through a trade through interval. We flew into Fort Lauderdale and drove down so had a rental car. If you fly into Key West, either walk or Uber to the resort and just Uber downtown when you need to. It was nice to have the car but we paid $5 hour for parking every time we went to Duval St or the main tourist sites. Beautiful very well kept property. Pool area nice, never had trouble getting a chair. Our unit was well equipped and had a nice outdoor sitting area with a beautiful view. The staff was very friendly and any time we needed anything it was brought up to us very quickly. Check in and check out were super efficient. It is right next to the airport but honestly aside from a few planes in the morning and a few in the afternoon, it was mostly quiet A great place to stay if you want to enjoy some tranquility away from the hustle and bustle of Key West…
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: If you fly into Key West don’t resent a car - just use Uber
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Vacation Club, Other at Hyatt Residence Club Key West, Windward Pointe
Responded Nov 7, 2022
Thank you for your 5-star review. We're thrilled you enjoyed your stay with us and appreciate your tips for other guests and Owners who visit. We hope you return to stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$528 - $753 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt windward pointe hotel key west, hyatt hotel key west, hyatt key west, key west hyatt
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
93
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Claim Your ListingHYATT RESIDENCE CLUB KEY WEST, WINDWARD POINTE - Updated 2023 Prices & Resort Reviews (FL)
Frequently Asked Questions about Hyatt Residence Club Key West, Windward Pointe
Which popular attractions are close to Hyatt Residence Club Key West, Windward Pointe?
Nearby attractions include Key West Butterfly and Nature Conservatory (2.9 miles), The Ernest Hemingway Home and Museum (3.1 miles), and Mallory Square (3.5 miles).
What are some of the property amenities at Hyatt Residence Club Key West, Windward Pointe?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Hyatt Residence Club Key West, Windward Pointe?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Residence Club Key West, Windward Pointe?
Guests can enjoy a lounge, a poolside bar, and barbeque facilities during their stay.
Is parking available at Hyatt Residence Club Key West, Windward Pointe?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Residence Club Key West, Windward Pointe?
Conveniently located restaurants include Seaside Cafe at the Mansion, The Breakfast Club, Too, and Key West Cuban Coffee shop.
Are there opportunities to exercise at Hyatt Residence Club Key West, Windward Pointe?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hyatt Residence Club Key West, Windward Pointe?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Hyatt Residence Club Key West, Windward Pointe?
Many travelers enjoy visiting Harry S. Truman Little White House (3.5 miles), Key West Garden Club (2.1 miles), and West Martello Tower (2.3 miles).
Does Hyatt Residence Club Key West, Windward Pointe have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hyatt Residence Club Key West, Windward Pointe accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.