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Hyatt Residence Club Key West, Windward Pointe

Traveler (492)
Room & Suite (211)
Pool & Beach (72)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Contemporary vacation resort; residential styled units with fully equipped kitchens and dining areas; ocean views.
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Property amenities
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Concierge
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Ocean View
HOTEL CLASS
840Reviews
623Photos
39Q+A
100Room tips
Traveler rating
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  • 25
  • 12
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Popular mentions
This resort has it all,great location, great view, great staff and great amenities. It is close to the airport and shopping and has two great restaurants within walking distance. It is easy to get to and has ample parking. Would love to be able to return.
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Response from Atif A, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded yesterday
Thank you for taking your personal time in giving us and trip advisor clients honest feedback. We are glad you felt our Residence Club met all your needs in terms of location, view , amenities and most importantly felt the staff was caring. As that is our main focus to ensure our team is exceeding expectations , if or where applicable. We appreciate your business and would also love to have you back.
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So when we booked, as owners, we couldn't get a week in one room. So we had to stay 2 nights in one room and 3 nights in another. They charged us $39.00 for the split week … ok. And, the staff at the resort moved all our belongings, which was extremely nice. Now here come
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Response from Atif A, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 4 days ago
Thank you for taking your personal time in giving us your feedback. I want to thank you for any areas where we did exceed expectations. However want to sincerely apologize on behalf of the entire Hyatt Residence Club management and staff for any concerns which were brought up during or after the stay. I assure you I will be further discussing the concerns once again with my team to ensure they are not repeated. As you can see from majority of our trip advisor reviews we always try our best to exceed expectations. In addition, I apologize if you felt the manager on duty was rude. I have spoken to him about the concern and as he stated there is no overcharge showing on our end. Thus the guidance was given in regards to providing assistance. Once again our intention was not to make you feel uncared for and we apologize if you felt that way. I will readdress the concern with management on approach and care. We thank you for your business and hope you take the incident as an isolated one. And hope to see you in the near future.
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My wife and I decided to stay here for one night because we were able to leave for Key West a day earlier than we had anticipated. It was a truly pleasant surprise to walk into such a well decorated and spacious two bed room space with all the amenities needed for a longer stay.
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Review collected in partnership with this hotel
Response from Atif A, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 6 days ago
Thank you for taking your personal time in giving trip advisor viewers and us detailed feedback. We appreciate you giving us a chance. We are glad you had a nice stay and you enjoyed our home away from home experience. Our Residence Club time condo style set up with two bed room suites are quiet comfortable as you experienced and we try our very best to keep our commitment to maintaining quality as you experienced. We appreciate your business and hope to assist you in the near future soon.
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We have stayed at the Hyatt Windward Pointe the last 3 years and the 5th time in the last 7 years. We love the location and the beautiful grounds. Highly recommended this place. The staff and management are excellent.
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Review collected in partnership with this hotel
Response from Atif A, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 1 week ago
Thank you for taking your personal time in giving trip advisor viewers and us detailed feedback. We appreciate the repeat business and loyalty. We are glad you had Fantastic experience and you enjoyed our home away from home experience. I will ensure to share your kind words with the team as it motivates them further to keep sharing the caring service year over year. We appreciate your business and hope to assist you in the near future soon.
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Had a wonderful stay here! Everyone was extremely friendly and helpful. Room and view was beautiful. Linda at the poolside bar was amazing! I can't say enough good things about this place. We will definitely be back!
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Response from Atif A, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 1 week ago
Thank you for taking your personal time in giving trip advisor viewers and us detailed feedback. We are glad you had wonderful stay and you enjoyed our home away from home experience. I will ensure to share your kind words with the team as they are ones who through their caring service as experienced make memories and showcase us as an outstanding Residence Club. We appreciate your business and hope to assist you in the near future
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorHyatt Residence Club Key West, Windward Pointe
The Two Bedroom Suite Courtyard View at the Hyatt Residence Club Key West, Windward Pointe
Professional photo exclusively commissioned by TripAdvisorHyatt Residence Club Key West, Windward Pointe
The Two Bedroom ADA Suite at the Hyatt Residence Club Key West, Windward Pointe
Photo provided by managementHyatt Residence Club Key West, Windward Pointe
resort layout,go for bldg 1
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Yes there is a bus stop right outside the property. If you kindly contact us at 305 293 5050 option 5 our front desk or concierge can assist you with more info. Also we have bus times info available at the front desk. Kindly note we are two blocks walking distance from the Key West Airport.
1 vote
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Thank you for your inquiry. We have elevators which go to all three floors. One elevator for building 3 & 4, one elevator for building 1&2 and one elevator for building 5,6,7 & 8. Building 8 and 5 are furthest away from elevators. We have three floors. For any further inquiries please feel free to contact the property at 305 293 5050. Kind Regards
0 votes
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Yes by the BBQ grill area, which is located right next to Abbey Road restaurant. Also there are picket signs pointing guest towards that area.
0 votes
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Yes, there are elevators.
1 vote
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Thank you for the inquiry. Our pet policy remains the same for all Hyatt Residence Clubs. Unfortunately, we are not pet friendly. We would recommend Hyatt Centric Key West as a pet friendly property in the area.
0 votes
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1234568
"all rooms border on the court-yard which has a pool and hot tub but the 2nd and 3rd floor levels have a better view of the ocean."
"We had a garden + ocean view for 2 nights, and the view was superb."
"It was far away from the crowds so I would think all rooms would be great"
"ask for a third floor unit"
"Request room on water side away from airport "
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PRICE RANGE
$355 - $605 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt windward pointe hotel key westhyatt hotel key westhyatt key westkey west hyatt
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
93
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