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Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
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950 Reviews from our TripAdvisor Community

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Florida
Reviewed 6 days ago NEW

We stayed at this hotel - Crowne Plaza Key West La Concha and I have to admit the property is really nice and comfortable. Rooms are very accommodating and comfortable - which is important to me. The staff incl. management were very nice, friendly and attentive. The lobby bar - Awesome! Great bartender, ambiance and overall setting. I had to...

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Helpful?
Thank freqtraveler99
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your review of La Concha Key West. I am happy to hear that you enjoyed our well-appointed accommodations complete with luxurious amenities. Our associates strive to make our guests feel right at home, and I am glad that we left a lasting impression on you. We hope that you will continue to join us in the future!...

phoenix
Reviewed 1 week ago via mobile

This is a great hotel! These people that complain are just not in touch with reality. The cardio gym has 3 treadmills and 2 ellipticals and are in great shape. It has a great view of key west. Location is right in the middle of everything. The bar food was probably the only slight weakness.

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Helpful?
Thank treaz3
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the five-star review of La Concha Key West. I am delighted to hear that you took advantage of our fitness center, perfect for guests looking to keep their workout routines even while on vacation. We too love our location complete with stunning views of Key West. We look forward to welcoming you back again soon! Best, Mike...

Dublin, Ireland
Reviewed 1 week ago

This is a totally charming hotel and is a listed historical building of America. It is, located in the heart of Duval Street. Beautiful foyer with bespoke furnishings and relaxing alcoves and a bar that has happy hour serving great bite sized snacks, have the lobster fingers. the are delicious. Rooftop pool is intimate with good sized tiki bar and...

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Helpful?
Thank Tet1
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. I am pleased to hear that you enjoyed the historic charm of our interior design complete with our prime location on Duval Street. I am thrilled that you were able to enjoy our rooftop pool overlooking the bustling area. We look forward to welcoming you back again the...

New Jersey
Reviewed 1 week ago

I have come to Key West for many years and usually look for places outside of town and rely on shuttle buses or taxis. This time I took my family and decided to stay downtown. I am also an Ambassador member of the IHG, and Crown Plaza is part of their hotel chain. I was impressed with everything about this...

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Helpful?
1Thank JeffGL
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your kind review of La Concha Key West. I am delighted to hear that our location worked out well for you during you stay. We will be sure to share your compliments with our associates as they will be thrilled to have left a lasting impression on you. We appreciate your feedback as we continually work to...

Neptune Beach, Florida
Reviewed 1 week ago

Location absolutely cannot be beat. Everything is a short walk away and they also have a super handy and free shuttle that will take you to most of the places you want to go. Oh, and the lobby of this hotel is lovely. There you go - that is literally EVERYTHING positive I can say about the hotel. When we...

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3Thank SLucius
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

I want to start by apologizing for the experience you had at La Concha Key West. as I am very disappointed to hear that we did not meet your expectations, as a positive guest experience is always the top priority. We do our best to be as transparent as possible regarding our room sizes. Given that the layouts are based...

Saint Stephen, South Carolina
Reviewed 1 week ago via mobile

The only good thing about this hotel is the location. It is right on duval street with easy walking to most key west attractions. That's why I gave 2 stars instead of 1. Very small rooms, the bathroom is so small you can't turn around in it. There was a very large, live cockroach in the shower. The sheets on...

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2Thank SCcamps
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. I am sincerely sorry for the experience you had during your time with us, as I assure you this is not an experience most guests have. We understand that our rooms are smaller than average as the layouts are based off of our historic blueprints - I am sorry if this did...

Malvern
Reviewed 1 week ago

Loved the stay here. From the amazing bell man (sorry forgot your name) from Puerto Rico, to the happy hours and well appointed room. Great stay here. Parking on site for $26 24 hours or you can find your own street parking. Central location to downtown bars and resturants. Beds comfortable and we liked the extra touch of having the...

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Helpful?
1Thank momsterculer
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. I am delighted to hear that you enjoyed our personable customer service complete with our convenient location on Duval Street. We look forward to welcoming you back again the next time you visit The Keys! Best regards, Mike Rice

Hingham, Massachusetts
Reviewed 1 week ago

We were surprised at the sophistication of this hotel! The location is excellent, only a few blocks from Mallory Square, with a shuttle that runs up and down Duval Street to deliver you to places you'd like to visit. An inviting pool in the center of the building with a bar and sitting area. The staff was helpful and courteous.

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1Thank ednaenglish
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for choosing La Concha Key West. I am delighted to hear that we exceeded your expectations with our prime location, fun pool and bar area and attentive customer service. We look forward to continually welcoming you back for your future trips to The Keys. Best regards, Mike Rice

Reviewed 1 week ago via mobile

Right in the centre of Duval Street. Just 15 minutes walk to sunset pier and 20 minutes walk to the opposite end. Great staff and wonderful atmosphere. We really enjoyed our stay and will be back for sure.

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Helpful?
Thank PoseidonMkVI
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. I am thrilled to hear that you enjoyed our Duval Street location within walking distance of Key West's most popular attractions. We look forward to welcoming you back again soon! Best regards, Mike Rice

cape may nj
Reviewed 2 weeks ago

When arriving at the hotel the young ladies at the counter did not know what they were doing nor did they understand english very well. We booked 2 rooms with the same credit card but the hotel put them under 2 different names which was not a problem. They asked for an additional $50.00 on a different card just in...

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2Thank lisacape
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

I want to start by apologizing for the overall experience you had during your time at La Concha Key West, as I assure you this is a very atypical experience for guests choosing to stay with us. We do require a credit card on file for each room, however I am sorry that this was not communicated to you sooner...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range: $230 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Key West La Concha 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Hotel Style:
#10 Spa Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Key West La Concha staff and other travelers.
42 questions
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Questions? Get answers from Crowne Plaza Key West La Concha staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some rooms are located inside with windows overlooking foyer, These rooms, while still very nice rooms do not have daylight.”
Tet1, 1 week ago | Read review
“Select a 'junior' suite if you want a good size room.”
JeffGL, 1 week ago | Read review
“Do not book the historic side unless you are a tiny little person.”
SLucius, 1 week ago | Read review
“Super quite room 336. Tight but well appointed and like having the couch and fridge”
momsterculer, 1 week ago | Read review
“ask for pool side room our view was awefull”
lisacape, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question