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I have stayed at La Concha over the years numerous times and previously enjoyed it. I am furious that I was stuck today with a hidden "destination fee" of $35 stuck on top of a $316 room bill. I made the reservation weeks ago through...More
Three couples traveled to Key West to celebrate my 50th birthday and we stayed at the La Concha. I could not be happier with the service we received from the moment we arrived to the moment we left. Everyone we came into contact with from...More
6 Thank SchiebeD
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded January 25, 2018
Thank you for the fantastic, five-star review of La Concha Key West. I am thrilled to hear that you enjoyed your 50th birthday celebration with our dedicated customer service, well-appointed accommodations, complimentary onsite facilities and heated pool area, and our special in-room amenity for your...More
My wife and I recently came back to Key West for vacation and since I had such a great stay last time, I decided to stay at La Concha for a second time. The hotel staff was welcoming, making sure all of my needs/expectations were...More
Just wrapped up an amazing trip. Very pleased with our stay at the La Concha Key West. The staff was wonderful, room was very comfortable, and loved being within walking distance of everything on Duval. Will definitely be back to visit again.
For a place charging 289+ for a room, they have a little bit of work to raise the level of expectation- my photos were from a 1night stay and I did bring these issues to their attention... the pool had a sheen and cigarette butts...More
Response from CharlotteKirsch | Reviewed this property |
We stayed for 2 nights last week and we thoroughly enjoyed our stay and had no issues at all. My only comment for suggestion would be to ask for a room that isn’t facing onto Duval Street as it can be a little louder.