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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,389 Reviews from our TripAdvisor Community

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Showing 3,028: English reviews
Reviewed May 5, 2013

Very nice resort to stay, we spent two nights and enjoyed our time. People working here were awesome, special thanks To John, Patrick And Ricardo for providing everything needed to relax on the beach or at the pooI. They even surprised everyone with popcicles one very hot afternoon. We would come back again if it weren't so expensive, but one...

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1Thank jazzyhands2
West Palm Beach, Florida, United States
Reviewed May 1, 2013

Let me first say that making our reservations at The Reach were extremely easy and painless especially since we were traveling with 2 small children. The room was ready for early checkin and it was clean and spacious with ocean views. My family spent most of their time at the pool and private beach (which was a great plus!). One...

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2Thank Grant P
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to provide a review of your family's recent stay at The Reach Resort. I am very appreciative that the efforts of many of our team members to ensure that your stay was relaxing and luxurious was evident to you. We look forward to another opportunity to provide you with a memorable vacation. Sincerely, Paul...

Raleigh, United States
Reviewed April 30, 2013

We had a wonderful experience at the Waldorf Astoria Reach Hotel. The pool and beach area are beautiful. Beach umbrellas and lounges were set up for us. Drinks and food were brought to us all day. Very convenient to jet ski and snorkeling. Staff did a great job. Will visit again.

Review collected in partnership with Waldorf Astoria
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2Thank William M
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for celebrating your 25th wedding anniversary with us at The Reach Resort! We feel honored to have you with us during this special time in your lives together. We look forward to having the opportunity to celebrating more of your special moments in the future. Our warmest appreciation, Paul Bartush, Front Desk Manager, The Reach Resort

West Palm Beach, Florida
Reviewed April 30, 2013

The welcome from Paul at the front desk far exceeded any other check in experience. Everyone there was extremely helpful. The rooms were nice with a small fridge. Bathrooms were a little small. One of the few hotels tht had private beach access. Pool service was nice with mid afternoon popsicles and sunglass cleaning. Food was very good.

Review collected in partnership with Waldorf Astoria
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1Thank James r
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for the lovely compliment! It was wonderful meeting the two of you. Please be in touch if you should ever have the opportunity to come back to Key West. We would love to have you back with us at The Reach Resort. Paul Bartush, Front Desk Manager, The Reach Resort.

Warrenton, Virginia
Reviewed April 29, 2013

Great beachfront property with luxurious room. We can't wait to go back. It is a bit pricey, but it was on a great piece of property. Employees were very attentive and we felt well taken care of during our stay. It is a walk to get to the action, but getting there is half the fun as it makes you...

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2Thank janetandben09
Kennesaw, United States
Reviewed April 29, 2013

Very nice hotel with great service!! Beautiful beach, pretty grounds. Excellent location to Duvall Street but not on top of all of the action!! Enjoyed walking Duvall Street every night then walking back to hotel. The only negative is the $20.00 per night parking fee....I feel that is a bit much. We parked our car and never used it and...

Review collected in partnership with Waldorf Astoria
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1Thank Rebecca G
Washington DC, United States
Reviewed April 29, 2013

The hotel was nice and staff very friendly and accommodating. Loved the beach and pool area. Our room was a good size and the bathroom was large which was great for three females. Nice place to stay for a get away weekend.

Review collected in partnership with Waldorf Astoria
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1Thank Ruby S
Fort Lauderdale, Florida
Reviewed April 26, 2013

This is the most amazing resort. Beautiful room and a fabulous beach. Great chairs with umbrellas. The staff brings you a cold "drink of the day" and a delicious frozen treat to cool you off. Great exercise room, lovely restaurants, indoor and outdoor patio. Loved the entire experience!!!!

Review collected in partnership with Waldorf Astoria
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1Thank Libby J
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Your stay was too short! The staff loved having you as a guest! You jumped right into relaxing and enjoying all that The Reach has to offer! It is wonderful when guests enjoy all that we have to offer. We look forward to having you back at The Reach as soon as possible! Paul Bartush, Front Desk Manager, The Reach...

Chicago, Illinois
Reviewed April 26, 2013

It's a nice place but it doesn't deserve the Waldorf Astoria brand. Service at all levels was. Less than expected from WA or for the price. At checking the room wasn't ready even 30 minutes past the guaranteed checking time - we walked in on the housekeeper and she ended up leaving her supplies in the room and had to...

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2Thank Mike K
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Once again, I am very sorry that you experienced difficulties during your stay. Our intentions are always to provide a relaxing and luxurious stay. Unfortunately, we did not deliver and we are sorry for that. The partial refund offered to you was a means to make amends for those areas where you felt we fell short of expectations. As I...

Reviewed April 25, 2013

We came to celebrate our retirement. This hotel is so special and intimate. What a wonderful place for a special occasion. Treat every guest like royalty. Employees are awesome from doorman to check in desk top pool concearge to maids . Hotel is top notch. Will be back. This is an island resort without leaving the country.

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Thank retiredfelix
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for chosing The Reach Resort to celebrate your retirement! I am glad that each of the departments delivered superior service to you throughout your stay! We look forward to your return. Paul Bartush, Front Desk Manager, The Reach Resort.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $339 - $668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travelers.
29 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 6 days ago | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 1 week ago | Read review
“Ask for specific room locations. Ocean and courtyard views will cost more. The Studio Suite seems the best buy of the suite categories.”
 of 5 bubbles S5907RCjosephm, 2 weeks ago | Read review
“Splurge for the ocean view. Totally worth it.”
 of 5 bubbles 770michelleo, 3 weeks ago | Read review
“Beach views are best on the third floor, not the fourth - palm trees!”
 of 5 bubbles Highpoints, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question