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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,102 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 2,782: English reviews
Jacksonville, Fl, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel shouldn't be labeled as a Waldorf Astoria because the quality is not there. I trusted the name and was highly disappointed with this hotel. It must had been an older hotel that they just cut the grass, planted some flowers, cleaned up and painted the rooms. After receiving 2 room upgrades, it still wasn't as nice as some... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Edward A
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I'm very disappointed to hear that your recent vacation at The Reach Resort was so unsatisfactory. Our entire team is trained to focus on service above all else, and I know that if we had been made aware of the issues that plagued your stay, we would have done everything in our power to make it up to you. Moreover,... More 

Salt Lake City, Utah, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

2nd week of September was not crowded. Stayed for 2 nights. Easy walking distance to all of Key West - Duval, Mallory Square, restaurants and shops etc. Great staff - friendly and present. Live music on the deck.

Helpful?
Thank Lori B
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your 5-Star review of The Reach Resort, Key West! We are glad to hear you had an enjoyable visit. We consider ourselves lucky to have such an outstanding location; walking distance to all of Key West's main attractions. We also appreciate your kind words about our staff, and we look forward to welcoming you back soon! Warm... More 

Birmingham, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights from 6th Sept. It was quite simply a splendid hotel from the moment you arrive at check in. All the staff very courteous and friendly. room was fab, we stayed in 538 which was probably not one of their best rooms but ticked all the boxes. Grounds, Spencers, beach etc we're all well maintained and... More 

Helpful?
Thank piesnpeas
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort, Key West. I'm very happy to read you had such a wonderful experience at our resort and that you enjoyed so many different aspects of your time with us. We appreciate your kind words about our staff, and I hope we'll see you again... More 

Sandwich, Massachusetts
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

In all, The Reach was very nice. The rooms were clean and spacious. Housekeeping could be improved. Left days of discarded newspapers on the floor. Took 2 days to exchange a used coffee cup. Towels scratchy. Took a good 5 minutes for hot water to reach top floor. Spencer restaurant average for breakfast and lunch. Waitstaff pleasant but service fair.... More 

Helpful?
Thank Zrotkiv
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach, A Waldorf Astoria Resort. We are pleased to know that you had an enjoyable visit. Your feedback is distributed throughout our operations team, assisting us in identifying areas we are exceling in, as well as areas that need improvement. We are always aiming for the... More 

Worcester, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was clean welcoming and we enjoyed our stay. We did not swim in the ocean as they did not keep up with the seaweed issue. The pool was very enjoyable. There is a little bit of a noise issue as there is a open foyer and garage below that seems to amplify sounds. I would stay again as... More 

Helpful?
Thank Kathy L
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent stay, and for taking the time to write a detailed review of The Reach Resort, Key West. We are pleased that you had an enjoyable visit. We appreciate your kind words about our resort and location. We would like to apologize for the seaweed on the beach. We do rake one side of the beach,... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Great service, wonderful team members. Well informed and helpful. The food in Spencers restaurant was amazing. Chris our server great. Je made recommendations and could answer all questions about the food and drink.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank 211juanital
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent visit and review of The Reach Resort, Key West. We are pleased to hear that you had an enjoyable visit. We also appreciate you taking the time to recognize Chris' outstanding service. We will definitely make sure he receives the credit he deserves! We hope to have you back for a return visit soon, in... More 

England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights the beginning of September. We drove down from Miami. On check in we asked for a quiet room which was no problem to them. The room was lovely nice king sized bed, very spacious. The pool and beach was paradise complimentary bed covers round the pool and towels. Perfect location and staff could not... More 

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank R7844HCtonyp
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very impressed and happy to read that you found our resort to be so spectacular. We are always aiming for unparalleled service in a luxury environment, and we appreciate you noticing our efforts. I hope you will decide to return to our resort... More 

Chicago, Illinois
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is away from the "action" yet close enough to walk to easily. Quaint resort with overall very nice smiling assistive staff. Rooms are a bit dated, given its a Waldorf property, nonetheless very clean and maintained. Only negative I have is bed was terrible. To hard and creaky. Definitely needs to be updated (bedding). Restaurant at night was excellent... More 

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank HCJACC
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving a review of your recent stay at The Reach Resort, Key West. I'm very glad that you had such an enjoyable visit to our property and we appreciate your wonderful feedback about our resort. However, we would like to apologize for the condition of the bed. If you don't mind, please email me the room number... More 

Key West, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The place was great and the staff went out of there way to help us celebrate a 60th Birthday. The location was central to everything we wanted to do. The hotel was clean and offered a great view and small private beach.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Joy S
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you Joy S for your wonderful review of The Reach Resort, Key West, and Happy Belated Birthday! We are pleased to hear that you enjoyed our location, as well as our private beach. We truly have the best of both worlds, and hope to have you back for a return visit soon! Warm regards, -Luke More 

Fort Lauderdale, Florida
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my third time staying at the Reach and yes it is expensive but the beach and views are worth it in my opinion. The rooms are okay, nothing extraordinary, nothing terrible either. The best thing about the room was the cold A/C. I have stayed a few places on the island that were too warm. The food at... More 

Helpful?
1 Thank CB0341
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to review our resort and share your experiences with us pertaining to your stay at The Reach, Key West, your feedback is genuinely appreciated. While we are pleased you had an enjoyable visit, we regret to hear that we did not exceed your expectations and would like to wholeheartedly apologize. We believe that first... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $344 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#15 Luxury Hotel in Key West
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