This is one of the nicest Hiltons I have ever stayed at. Very clean - room - beach-property, excellent staff **TRAVIS - you are amazing & Thank you!** Very close to the calm end of Duvall St, Southern most point & Walgreens - but away from the loud party side of the island. I understand this is the Keys and all things are expensive, but the 2 night stay here just about equaled our airfare. Crazy & it was even the off season! Hilton should consider including breakfast for this price & tie the parking fee into their resort fee.
The staff at the Reach Hotel are the friendliest in the business, we absolutely loved our stay and will be back soon. We came down for a few days with some great friends and we loved the new renovated rooms which were extremely comfortable and nicely appointed.
This property is one of two that has a natural beach, the food is great and the property is very clean. I would definitely recommend this property if you’re planning to visit key west. It is also one block over from ducal street, where all the action is, you can’t go wrong with this property.
My wife and I thoroughly enjoyed this property and would highly recommend it. We had an ocean view room and would definitely repeat booking that type of room. Rooms are clean and the service was very attentive. One of the elevators was broken but it was fixed within 24 hours and considering it was Labor Day weekend I was impressed.
Even after telling booking that we were coming due to our home AC breaking as we're locals they had the audacity to put 3 adults, one handicapped (amputated leg) and 2 dogs into a room with an obviously broken AC. Not only that they had us suffer until 10:30pm before any resolution and only after several calls to the desk. Horrible customer service!
I have stayed at this hotel 5 times over the last few years and every year the hotel and service gets worse and worse. The hotel’s main area’s are dirty, the restaurant had bird fences on the concrete 1/2 walls and floor, no housekeeping for the entire 7 day stay. We could not go in the water because of the seaweed problem !! And the smell was horrible. We stay there because of the private beach and we couldn’t even use it. Last year (May 2021) there was broken glass all over the beach. There are nicer hotels for the price you pay for a suite at The Reach (close to $1,000.00 a night). I had a 1 bedroom ocean view suite and my room was right above the truck delivery/trash pick-up zone. I never write reviews but I don’t want other people to have a bad experience.
Spent our first time ever in Key West celebrating our 40th Anniversary here. It was wonderful! The rooms, the views. It was in January and it was nice to be somewhere warm. We loved it so much when my husband turned 60 in May, we went back. Restaurant had a great selection and they had a sister property next door you could visit. Short walk to everything.
The resort and rooms were very attractive. I'm not sure why some of the reviews weren't great. The staff was very helpful and let us check in early. The rooms were very clean and updated. The resort yard was fun with several games for the family. There's nothing anyone can do about the seaweed - that's just mother nature. But we were able to walk on the beach, past the seaweed and swim in the pretty blue waters. The location is perfect for walking to Duval St and many nice restaurants. I definitely recommend this resort.
From the time I arrived to the time I left, everything was fabulous. From the lobby smell to the room, it felt as if I was on vacation once I walked up the stairs. Food was amazing and sunset was a great Key West view. Can't wait to go back next month with a group.
This property is very deserving of a 5 star rating. Our room was very clean and very spacious. The staff were very friendly and accommodating and went out of their way to make their guests feel welcomed. While laying out at the beach members of the staff came to me personally to check on me and ask if there was anything that I needed. At one point, I was brought an extra towel. Also, I was given ice cold water which was much appreciated! Thank you for being so kind and attentive.