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The Reach Key West, Curio Collection by Hilton

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1435 Simonton Street, Key West, FL 33040-3116
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$285
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Traveler (95)
Room & Suite (224)
Pool & Beach (46)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reach Key West, Curio Collection by Hilton
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Located on Key West's only private natural-sand beach, The Reach Key West, Curio Collection by Hilton is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street.
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Room & Suite (224)224
Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid internet
Pool / beach towels
Restaurant
Breakfast available
Poolside bar
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Refrigerator
Flatscreen TV
Radio
Bath / shower
Safe
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
95Reviews4Q+A9Room tips
Traveler rating
  • 36
  • 13
  • 17
  • 10
  • 19
Time of year
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Popular mentions
Sherpa340583 wrote a review Sep 19
2 contributions
Treated horrible by the staff. Requested house keeping and came back to nothing. Called to complain and only then when we were going to bed, did they send housekeeping after we called. Was nothing but polite to the staff yet we were treated with rude workers at the Four Marlins and all around the property.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Taj Bhandal, Guest Services / Front Office at The Reach Key West, Curio Collection by Hilton
Responded 3 days ago
Dear Sherpa340583, We are disappointed to read your review. We promise the best quality of customer service, and we apologize that you were unable to experience this. At your earliest convenience, please call us directly so we can reassure your confidence in our team in order to welcome you back for a more positive experience. Sincerely, Taj Bhandal Complex Director
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LATraveler36526 wrote a review Sep 17
Daphne, Alabama10 contributions2 helpful votes
Initial impressions are great. Nice grounds, beautiful pool and beach area. Key West isn’t known for their beaches so the seaweed and such are not unexpected. Rooms are modern with beautiful bathrooms. The only disappointment was our reception and room “upgrade”. I get upgraded for Hilton status automatically so we were moved to a studio room which is a little larger but it’s on a low floor and instead of a view of the beach or pool, we are facing other rooms and the parking garage entrance. Also, when we arrived there was nothing to acknowledge our stay or honeymoon choice. We stayed previously in Key Largo at Bakers Cay and they made our visit very special with gifts, champagne and a personal note from the staff. For a Waldorf Astoria resort, I expected a little more customer service than other brands. Will update as our stay progresses.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Taj Bhandal, Guest Services / Front Office at The Reach Key West, Curio Collection by Hilton
Responded 6 days ago
Dear LATraveler36526, Thank you for your valuable review and your loyalty to the Hilton brand. While we are delighted to hear you are enjoying our beautiful grounds, we are disappointed to hear that there is also much to be desired—especially given the special celebration of your honeymoon. We aim to make the visit of each and every guest memorable with attentive service and luxurious treatment and apologize that you are running into many disappointments. Please feel free to contact us directly so we can make this right and end your special celebration on a high note. Sincerely, Taj Bhandal Complex Director
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Joshua Brown wrote a review Sep 11
1 contribution
Amazing service from Chuck and Sam! The front desk ladies were friendly as well. Room was perfect and the beach and pool were awesome. Thank you guys very much for everything. Will definitely recommend and will be back!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Taj Bhandal, Guest Services / Front Office at The Reach Key West, Curio Collection by Hilton
Responded 1 week ago
Dear Joshua Brown, Thank you for your positive feedback. We are delighted to hear you enjoyed many aspects of your recent visit, from your room to the beach and pool, as well as your interactions with our team. It was our pleasure hosting you and we look forward to welcoming you back in the future. Sincerely, Taj Bhandal Complex Director
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Yvonne F. H. wrote a review Sep 11
1 contribution
Everything about our experience at The Reach was perfection. Thank you to Chuck and the front desk staff. They were super warm and welcoming, and greeted us every time we walked through the lobby. Valet was efficient and always a pleasure to talk to. Our room was beautiful!!! The Reach has the most wonderful resort grounds and the most amazing staff. We can't thank you all enough for the hospitality. We will definitely be back to see you!
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Taj Bhandal, Guest Services / Front Office at The Reach Key West, Curio Collection by Hilton
Responded 1 week ago
Dear Yvonne F. H., Thank you very much for your review. It sounds like you enjoyed a well-rounded experience at our beachfront resort, from soaking up the beauty of our grounds to relaxing in your room and interacting with our attentive team. It was truly our honor to host you and provide you with top-tier service throughout your visit. We are pleased to hear you left with many magnificent memories and look forward to your return. Sincerely, Taj Bhandal Complex Director
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Richard O wrote a review Sep 10
1 contribution
They have stolen my deposit and lied several rimes trying to cover it up. Told me I would receive my deposit back in 3 days,then 5 days,then 7 days. They then said it was used for charges in my room. Never charged anything. Then said they never charged me a deposit. Lies lies and more lies. Common thieves is what they are. Just REACH in your pocket and steal from you.
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Date of stay: August 2020Trip type: Traveled with friends
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Response from Taj Bhandal, Guest Services / Front Office at The Reach Key West, Curio Collection by Hilton
Responded 1 week ago
Dear Richard O, We are deeply concerned to read your review. It has always been our goal to be transparent with our guests when investing in a stay at our beachside resort. We sincerely apologize for the miscommunication. Please reach out to us at your earliest convenience so we can address your concerns directly. Thank you and we look forward to speaking with you soon. Sincerely, Taj Bhandal Complex Director
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PRICE RANGE
$263 - $683 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reach, a waldorf astoria hotel key west, waldorf astoria key west, the waldorf astoria collection, reach resort key west
FORMERLY KNOWN AS
The Reach Key West, A Waldorf Astoria Resort
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
150
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Frequently Asked Questions about The Reach Key West, Curio Collection by Hilton
Which popular attractions are close to The Reach Key West, Curio Collection by Hilton?
Nearby attractions include Key West Butterfly and Nature Conservatory (0.2 miles), Tipsy Rooster Liquor Store & Bar (0.1 miles), and Alan S. Maltz Gallery (0.3 miles).
What are some of the property amenities at The Reach Key West, Curio Collection by Hilton?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Reach Key West, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Reach Key West, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Reach Key West, Curio Collection by Hilton?
Yes, parking is available to guests.
What are some restaurants close to The Reach Key West, Curio Collection by Hilton?
Conveniently located restaurants include Seaside Cafe at the Mansion, La Grignote, and The Lobster Shack.
Are there opportunities to exercise at The Reach Key West, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Reach Key West, Curio Collection by Hilton located near the city center?
Yes, it is 0.6 miles away from the center of Key West.
Are any cleaning services offered at The Reach Key West, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Reach Key West, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Reach Key West, Curio Collection by Hilton offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.