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The Reach Key West, A Waldorf Astoria Resort

Traveler (1813)
Room & Suite (525)
Pool & Beach (323)

About

#49 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
4,407Reviews
51Q+A
100Room tips
Traveler rating
  • 1,634
  • 1,149
  • 714
  • 515
  • 396
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Popular mentions
The hotel has 5 floors, I was on floor 5. During my stay 2 of 3 elevators were out of service and there was no sign of anybody working on them. I reported that my experience was below expectations and Gethro replied "I will let my team lead know". That's it. Another couple
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Response from PropertyAssociate, Complex Director of Front Office at The Reach Key West, A Waldorf Astoria Resort
Responded yesterday
Dear atictac, We're so glad you could join us and that you enjoyed our location and property. We're sorry that you felt it didn't live up to our 5 star aspirations, but we appreciate your review. We'd love the opportunity to welcome you back for a more impressive stay next time. Sincerely, Taj Bhandal Complex Director of Front Office
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Hotel's Favorite
Just returned from a 4 night stay at the Reach in Key West. This was my first time in Key West and wanted to enjoy a "non-kid" vacation with my girlfriend. I had concerns, based on the reviews, about the hotel rooms. I contacted the hotel back in January and Ernest Romo (EJ)
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Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded 3 days ago
Dear smittyny1021, Thank you for taking the time to leave such a helpful review. We truly value your feedback. We are pleased to hear you found our recently renovated rooms comfortable during your stay. We are also thrilled to hear that our staff went above and beyond to make sure your trip was exceptional. We will be sure to relay your kind review to both Jesse and EJ. We appreciate your preference and do hope you will join us again next time your travels take you to Key West. We look forward to serving you again soon! Sincerely, Taj Bhandal Complex Director of Front Office
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Chose The Reach in Key West for its private beach. An influx of very smelly seaweed and brown water made the beach unusable. The hotel is expensive and in need of a renovation. Very run down. Charge a $45 per day per room Resort Fee for services we paid for and tipped for. Would
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Review collected in partnership with Waldorf Astoria
Response from PropertyAssociate, Complex Director of Front Office at The Reach Key West, A Waldorf Astoria Resort
Responded 2 days ago
Dear Jkmcl, Thank you for sharing your experience. We have been made aware of the seaweed issue and we are working to address it. We're sorry that you didn't love your time here, but hopefully we can see you again for a better visit next time.. Sincerely, Taj Bhandal Complex Director of Front Office
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The overall experience was great, and the hotel grounds beautiful, but the hotel is showing signs of age and wear. A refresh is badly needed to maintain the Waldorf Astoria quality that comes with teh brand.
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Review collected in partnership with Waldorf Astoria
My husband and I checked in today and I was very apprehensive about my hotel choice, after booking and later reading reviews. However, the staff has been so polite and helpful. The room was very clean and updated. New bath fixtures, nice bed, nicely working amenities. The pool
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Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded 3 days ago
Dear mrspobr, Thank you for taking the time to leave five-star review. On behalf of all of us at The Reach, I would like to thank you for staying with us during your trip to Key West. It is wonderful to hear that you were impressed with both our staff and your room. We work hard to make sure our guests expectations are not only meant, but exceeded. It is great to hear you were able to enjoy both our pool deck as well as our beachfront property. It was our pleasure serving you and we appreciate your preference. We hope you will join us again the next time you’re in Key West! Sincerely, Taj Bhandal Complex Director of Front Office
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PRICE RANGE
$309 - $571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reach, a waldorf astoria hotel key westwaldorf astoria key westthe waldorf astoria collectionreach resort key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
150
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