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The Reach Key West, A Waldorf Astoria Resort

Traveler (1840)
Room & Suite (580)
Pool & Beach (323)

About

#49 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
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4,434Reviews
52Q+A
100Room tips
Traveler rating
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Popular mentions
This hotel is extremely run down, and unsanitary. The rooms are not cleaned, sheets with stains and hair in beds. The staff is not helpful. We would absolutely not stay here again. We were told by staff they are just trying to get through the month since the hotel will be closing for renovations.
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Review collected in partnership with Waldorf Astoria
Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded yesterday
Dear agold210, Thank you for taking the time to leave us such a valuable review. It is disappointing to hear that your experience at The Reach did not live up to your expectations. While it is true will we be closing for renovations in the near future, it is simply unacceptable that you experienced service that did not live up to the Waldorf Astoria name during your stay. On behalf of all of us at The Reach, I would like to apologize for your disappointing experience. Should you decide to give us another chance, we would love to showcase our improvements upon completion of our extensive renovation. Sincerely, Taj Bhandal Complex Director of Front Office
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Hotel's Favorite
Just returned from a 4 night stay at the Reach in Key West. This was my first time in Key West and wanted to enjoy a "non-kid" vacation with my girlfriend. I had concerns, based on the reviews, about the hotel rooms. I contacted the hotel back in January and Ernest Romo (EJ) promptly replied to my email. EJ informed me that there were 3 hotel rooms that had be renovated and they were demo rooms for the upcoming renovation starting in August. EJ went out of his way to make sure we got one of the renovated rooms, and it did not disappoint. The interior was very modern, nice couch area, bed was very comfy, and the bathroom was really wonderful. The staff at the hotel were amazing. Besides EJ, shout out to Jesse down at the beach, cool dude, always making sure we were setup at the beach or pool. The wait staff was also excellent. They have this great system that they have a pager for the wait staff. Works quite well and drinks were extremely good. We ate at the onsite restaurant for breakfast twice. They have a nice brunch menu on the weekend, smaller plates, really liked that option. The pool, albeit small, was clean and not overcrowded at all. The beach, again not big, but plenty of room, was clean. However, there was a TON of seaweed, which the Reach tried to maintain by cleaning it daily. This isn't a Reach problem, Key West in general had this problem. To the point they closed certain public beaches. The smell wasn't good at all. However they groomed the beach daily, but there was just so much seaweed. Was better to get out there in the afternoon, wasn't as bad. Overall it was just a great stay. Highly recommend renting bikes from the hotel, that is how we got around Key West given the lack of parking for cars. We also checked the sister hotel Casa Marina. Only the pool area. The place is massive and the pool needed some TLC. Nice wait staff as well, but so glad we stayed at the Reach. The Reach is more of a boutique hotel as compared to the Casa Marina.
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Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded 4 weeks ago
Dear smittyny1021, Thank you for taking the time to leave such a helpful review. We truly value your feedback. We are pleased to hear you found our recently renovated rooms comfortable during your stay. We are also thrilled to hear that our staff went above and beyond to make sure your trip was exceptional. We will be sure to relay your kind review to both Jesse and EJ. We appreciate your preference and do hope you will join us again next time your travels take you to Key West. We look forward to serving you again soon! Sincerely, Taj Bhandal Complex Director of Front Office
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Indoor paddling pool in an upgraded room, was eventually offered 2 other rooms which were supposed to be of a higher standard. At least the carpet was dry in these but what a state.... white stains on the stools at the end of the bed that did not bear thinking about where from, carpet had a huge dark stain around 3 foot in diameter, whole of all three rooms that we entered were absolutely filthy. This was supposed to be the highlight of our holiday in a Waldorf Astoria hotel. Needless to say we left without staying a night and drove back to Key Largo for the rest of our vacation. If this was in the UK we could have sued the hotel under the Trades Description Act.
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Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded 5 days ago
Dear Mike K, Thank you for taking the time to leave us such insightful feedback. It is disappointing to hear that your experience at The Reach was such a negative one. We agree that the conditions of your stay are simply unacceptable. We are deeply sorry that you weren't able to enjoy your evening and found it necessary to drive back to Key Largo. Please contact us directly as we would like to discuss your experience in further detail. Sincerely, Taj Bhandal Complex Director of Front Office
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A little pricey for some issues we had to deal with. Great view!!!! Very clean rooms, comfortable beds, didn't care for the espresso maker in the room needed to be a coffee maker.private beach you don't have to share with a bunch of other people but huge seaweed issue
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Review collected in partnership with Waldorf Astoria
Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded 6 days ago
Dear amy m, Thank you for taking the time to share your valuable feedback with us. While we regret hearing that the seaweed was an issue, we're glad to hear that you found your accommodations so exceptional. We hope that you will join us in the future so that we might be able to earn a five-star review from you. As always, it was a pleasure serving you. Sincerely, Taj Bhandal Complex Director of Front Office
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My wife and I stayed at the Reach Key West on February 22nd and 23rd, 2019. We booked this hotel on-line at nearly $700 per night we were expecting a very nice luxurious hotel, but found a hotel that was not even close to that. There is no indoor hallways to the rooms, so you have to go around all of the outside walls to get to your room, the hallways were filthy with dirt, coffee or other drink stains and also food trays laying around. We had reserved a room directly on the ocean and got a room looking at the parking lot with some ocean view in the distance, the room was outdated, the furniture was old and falling apart, the tile floor was cracked and missing pieces, on all the balconies nearby including ours we could see wood trims was rotted and falling down. The front desk staff was nice, but certainly not overly friendly, the best part was the Valet guys, they were super friendly and very helpful in suggesting good restaurant near by. We were supposed to stay 3 nights, but we were so upset that we only stayed 2. I would not recommend this hotel. The Southernmost Hotel next door seems much nicer.
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Response from PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort
Responded 1 week ago
Dear Renedes1122, Thank you for taking the time to leave us such valuable feedback. We are disappointed to hear that your experience was far from satisfactory, especially on your wedding weekend. It has been brought to our attention that the property is in need of some updates, and we are currently in the process of conducting an extensive renovation that will be completed at the end of August. Should you decide to give us a second chance, we would love to showcase our improvements. On behalf of all of us at The Reach, it was our pleasure serving you and we do hope to see you in the future for a chance to redeem ourselves. Sincerely, Taj Bhandal Complex Director of Front Office
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PRICE RANGE
$326 - $666 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reach, a waldorf astoria hotel key west, waldorf astoria key west, the waldorf astoria collection, reach resort key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
150
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