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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,342 Reviews from our TripAdvisor Community

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Chicago, Illinois
Reviewed yesterday NEW

Not a real Waldorf Astoria experience, but definitely an upscale place to spend a few days on Key West. In short, the staff is wonderful, the food was very very good, and the location was very convenient to Duval Street and area restaurants. The room was nice, but just good, not great. The bed was very comfortable yet the bathroom...

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Helpful?
Thank Highpoints
Wigan, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed November 1, 2016

After an excellent stay for one night at the Reach 2 years ago we returned for 4 nights this time. Once again, the stay was excellent with clean, spotless rooms, very friendly staff and excellent facilities. It is close to Southermost Point and one block away from Duval Street which, for those unfamiliar with Key West, is the "main strip"...

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3Thank APRoberts
About Hotel's Favorite Review
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad that you've had two memorable trips to our resort, and I'm especially pleased you have such great things to say about location and guestrooms. We take great pride in providing excellent service, and I'm happy you enjoyed everything. I hope we'll...

Memphis, Tennessee
Reviewed yesterday NEW

You enter your room for the outside in the weather. The walkways are propped up by construction jacks. The parking garage flooded during a rainstorm and prevented us from using our bike rented bikes. Very unpleasant stay!

Review collected in partnership with Waldorf Astoria
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Thank eddiec238
Reviewed yesterday NEW

$500+/night to stay above a garage, in the state of constant construction, with a balcony overlooking a shed. Service was subpar, and seemed to be used to the constant complaints regarding the hotel..

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Thank Ed P
Crestwood, United States
Reviewed yesterday NEW

We did not care for quality of restaurant food very much. But that is the only thing that keeps me from giving an excellent rating. Rooms, grounds and staff are all TERRIFIC. My especial thanks to the beach attendant KIP, who was especially helpful, hard working and attentive to needs of his guests. Thank you!

Review collected in partnership with Waldorf Astoria
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Thank toddk956
New York
Reviewed 5 days ago NEW

The value is atrocious. We paid for a premium room and were met with a dirty hotel, and a dirty room in the middle of a construction site. When we complained to management to move us to a different room, they suggested we leave the hotel. I travel a lot and have never had such an unpleasant stay. I would...

Review collected in partnership with Waldorf Astoria
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3Thank soreng701
Reviewed 6 days ago NEW

The Reach is AMAZING. Allow me to say that again. The Reach is AMAZING. The views are out of this world and the food and beverage is delectable but what really sets this hotel apart is the staff. Yvonne at the front desk could not have been kinder and more welcoming to a new visitor. Isaac, one of the valet's,...

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Thank Autumn G
Reviewed 6 days ago NEW

The room was very old fashioned, the exterior hallways were littered and worn (disappointing that I can't include photos), half of the elevators in our building worked less than half the time. When I mentioned this to Ms. Moran, the front desk manager, she indicated that she knew nothing about the elevators not working properly. Before we checked out, there...

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Thank Mike A
Groton, Massachusetts
Reviewed 1 week ago

Nice beach area, however rooms very basic and plain. Association with Waldorf brand creates expectations that are unrealistic for this property. Outside of beach/pool area, property needs significant work to bring up to par with Waldorf brand.

Review collected in partnership with Waldorf Astoria
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1Thank dhh99
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear dhh99, Thank you for your review of The Reach Resort. We are happy that you enjoyed our beautiful pool and beach, but regret other areas fell short of expectations. We are currently in the midst of improving our resort, and invite you to return sometime to see these improvements firsthand. I'm confident we can create a better experience for...

Northville, Michigan
Reviewed 1 week ago via mobile

We had a great visit with a perfect room. Our view was the courtyard but you could see the ocean and the pool. Nice size room with a balcony that was perfect for a 3night trip. We ate twice at the restaurant and they had quality fish and a good vegetarian entree. The bartender was fun at the pool bar...

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Thank Mary W
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Mary W, Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad to hear that you had such an enjoyable visit while staying at our resort. So many of our departments work extremely hard to make sure our guests have a great vacation, and I'm happy you noticed everything. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $356 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beach views are best on the third floor, not the fourth - palm trees!”
 of 5 bubbles Highpoints, yesterday | Read review
“A different hotel”
 of 5 bubbles edp424, yesterday | Read review
“Stay somewhere else!!”
 of 5 bubbles mikeaT2185PK, 6 days ago | Read review
“5 stories, ask for 5th floor”
 of 5 bubbles Army55, 1 week ago | Read review
“request ocean front”
 of 5 bubbles stacypm, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question