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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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2,959 Reviews from our TripAdvisor Community

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Showing 2,663: English reviews
Oslo, Norway
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We selected this hotel for its location, both with a beach and the walking distance to the downtown areas. The hotel looks nice enough, and it is a good hotel. The location on the beach and in the end of Duval street is just perfect. We had ordered a Double room, because we are traveling with two teenagers and wanted... More 

Helpful?
Thank KetilDelmark
Miami Beach, Florida
1 review
2 of 5 stars Reviewed 2 days ago NEW

The rooms are on the parking lot, bad staff, the location is good, this is soppuse to be a luxury hotel but it feels like a motel, what you get is nothing for what you pay, you have to walk a lot until you get to the rooms, the only elevator that they have is a service elevator that is... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Amir M
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Worst luxury hotel experience in thirty years. I wouldn't recommend that my dog stay here. Valet, Concierge, Front Desk, Food & Beverage, Pool & Water Sports were all disappointing. No accommodations were offered......seems business as usual at this hotel.

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Joseph B
Toronto, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We booked through our travel agent a 5 day/4night stay. I spent a lot of time researching the area and decided on this resort even though it was quite a lot more than most, the private beach is what sold me and the closeness to Duval St. Our first night here was Monday, we spent the afternoon at the beach... More 

Helpful?
Thank VacayGuru26
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear VacayGuru26, I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work... More 

Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I. LOVED.THIS. PLACE ! Our trip to Key West was a present from me ( Mom) to my daughter as her college graduation present. We stayed from July 13-17. I booked a double room with an ocean view (# 302). To be honest it had a partial ocean view but it also had a view of the beach, and pool... More 

Helpful?
1 Thank John S
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear John S., Thank you for your review of your past stay with us. We appreciate your honesty, and your comments regarding specific areas of improvement that we need to address. Guest feedback and suggestions help us to continually better the guest experience and we have taken your comments to our team to ensure that in the future we do... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

This facility is amazing! We'll never stay anywhere else in Key West after finding this facility. The staff and facility is stellar! The pool side cabana and natural beach are unparalleled in Key West!

Review collected in partnership with Waldorf Astoria

Helpful?
Thank B9816HSbrianc
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear B9816HSbrianc, Thank you for your review of your past stay with us. We appreciate your honesty, and your comments regarding specific areas of improvement that we need to address. Guest feedback and suggestions help us to continually better the guest experience and we have taken your comments to our team to ensure that in the future we do a... More 

Myrtle Beach, South Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Would recommend without delay!!! All I can say is GO!!! This location, staff, rooms, beach, pool and each item in between is perfect. We loved it and we will most defiantly return and hopefully soon! Many thanks for an amazing trip !

Review collected in partnership with Waldorf Astoria

Helpful?
Thank MBLaxmom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

First time at Key West and the service is great! My friends and I love the service at the beach. Mark is very attentive and does an excellent job taking care of everyone. He is friendly and gave us great suggestions on where to eat and visit. Thanks Mark-You are the best!

Helpful?
Thank laRon c
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear, IaRon c, Thank you for your review of your past stay with us. We appreciate your honesty, and your comments regarding specific areas of improvement that we need to address. Guest feedback and suggestions help us to continually better the guest experience and we have taken your comments to our team to ensure that in the future we do... More 

Waco, Texas
1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

This was my partner's and my second stay at The Reach. The first stay was really great with excellent customer service, housekeeping, etc. This time was still magnificent, however after arriving late in the evening (11pm), the front desk staff was not as welcoming. Most of the time, while entering or leaving the hotel, we were greeted nicely. The housekeeping... More 

Helpful?
Thank tdwatson62066
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I'm not sure I understand many of the poor reviews of this hotel because my husband and I had an amazing time. The first night of our stay we arrived late, we called ahead to inform the staff of our late check in and when we arrived we were welcomed so thoughtfully by the staff on duty. Our room was... More 

Helpful?
Thank Sofia M
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range: $288 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#15 Luxury Hotel in Key West
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