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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,389 Reviews from our TripAdvisor Community

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Showing 3,028: English reviews
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Reviewed 2 days ago NEWvia mobile

The first infant crib provided was ripping from the bottom, the second and disgustingly the best option had what appeared to be blood stains. No fitted sheets for the crib were available (SIDS) risk. We also got three calls, two after 9pm, waking the baby, asking if we wanted a sofa bed pulled out. The furniture in the room appeared...

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Helpful?
Thank Kelley L
Ronkonkoma, United States
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago

Beautiful hotel on the water with a private beach . Great Bar near the pool with an excellent Bartender Richard. Pool staff very courteous and quick to set up lounge chairs. Room had water and pool view with balcony. The restaurant food was excellent and not too pricey. In addition we used the jet skis available on the beach. Would...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Michael C
About Hotel's Favorite Review
Cincinnati, Ohio
Reviewed 2 days ago NEW

The room amenities were not impressive. The bed was uncomfortable and bathroom tile needed updated, but it was clean. We go for the beach and that was excellent. The chair and towel service was nice and their staff friendly. The only breakfast offered at the resort was $25 per person and somewhat limited on selections. The server in the am...

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Thank Tngal01
Oakdale, Pa, United States
Reviewed 5 days ago NEW

I've stayed at a lot of Hilton properties and expected something more or better from at Waldorf but this was very disappointing. Room size and Cleanliness was bad. Our balcony faced the delivery dock so we heard trucks backing in early in the morning. The beds were very uncomfortable. Not a very restful vacation.

Review collected in partnership with Waldorf Astoria
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Thank David K
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear David K, Thank you for taking the time to share your review. We regret that some aspects of your stay fell short of expectations. The Reach offers several unique features, such as a location within walking distance to all the island's main attractions, a balcony on every room, and Key West's only private natural sand beach. We also offer...

Banglore, India
Reviewed 5 days ago NEW

Excellent location with private beach with all the required amenities. Breakfast and beach/pool service are the best. Rooms are clean and well maintained. Staff is very courteous and helpful. Private pier that allows to watch sunrise and sunset. Best place to relax and spend some quality time with your loved ones.

Review collected in partnership with Waldorf Astoria
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Thank 604sandeepk
Naples, Florida
Reviewed 6 days ago NEW

We're not allowed access to our room until after 5:00. Did not follow through on arranging transportation. Staff was not honest about access to room which was supposed to be 4:00 at the latest. My wife had to change for a 5:00 cocktail party/dinner in the pool bathroom!!

Review collected in partnership with Waldorf Astoria
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1Thank A7857MCjohnp
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear A7857MCjohnp, Thank you for your review, and recent stay at The Reach Resort. We apologize that your check-in was delayed. Winter is peak season for us, and does present its challenges. Our check-in begins at 4PM, and the records show that you were issued keys at 4:21PM. We apologize for the delay, and hope you'll return sometime for a...

Fort Worth
Reviewed 6 days ago NEW

We spent Spring Break 2017 at the Reach. It really did not feel like it was Spring Break, it was very quite and serene. We were there to fish, but a freak cold front blew in and our Captain/Guide canceled the three days on us. Jen, the Concierge stepped in and saved the day. She found us a guide that...

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Thank Bob A
Madison, Ohio
Reviewed 1 week ago NEWvia mobile

We spent one night at this lovely hotel. The access to Duval Street was perfect. The only negative was the rude woman at the check in desk. She made us wait a few minutes while she chatted with another staff member then said, "Photo ID" without making eye contact or saying hello.

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Thank 11Dianna
Sarasota, Florida
Reviewed 1 week ago NEW

The location, grounds, and atmosphere of The Reach are lovely. It's quiet and has the feel of a resort. The staff are friendly. However, the hotel seems to be poorly managed, particularly housekeeping. It took us a week of asking before they finally started replacing the used glassware in our room when they cleaned. On one day I observed, the...

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Helpful?
Thank fpatman
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear fpatman, Thank you for leaving a review of your recent stay at The Reach Resort. We appreciate your comments about your experience here, and your feedback will all be seen by our management. We appreciate everything you have to say about us, but I'm very disappointed you had such a lackluster visit to our resort. We aim for so...

Canton
Reviewed 1 week ago

Spent the week at Key West's The Reach with temperatures in the 70's while our home state was experiencing record cold temperatures. Having not stayed at this Resort before, we were not sure what to expect. The week was wonderful from mornings starting out with Kip, Adrian and Nash setting up our chairs with towels and umbrellas and providing ice...

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Helpful?
Thank shb415
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear shb415, Thank you for you review of The Reach Resort, Key West. We are pleased that you had such a pleasant experience while staying with us. Our resort is smaller for a Waldorf Astoria, with just 150 rooms, and our staff strives to create a personalized experience for all our guests. We really appreciate you mentioning Kip, Adrian, Nash,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $339 - $668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travelers.
29 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 6 days ago | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 1 week ago | Read review
“Ask for specific room locations. Ocean and courtyard views will cost more. The Studio Suite seems the best buy of the suite categories.”
 of 5 bubbles S5907RCjosephm, 2 weeks ago | Read review
“Splurge for the ocean view. Totally worth it.”
 of 5 bubbles 770michelleo, 3 weeks ago | Read review
“Beach views are best on the third floor, not the fourth - palm trees!”
 of 5 bubbles Highpoints, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question