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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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2,981 Reviews from our TripAdvisor Community

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Showing 2,680: English reviews
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Staff was very friendly. Room was clean and met expectations but not over the top like you would expect from some Waldorf properties. Restaurant was perfect for us as a couple as we could be dressed up in the dinning area, casual on the patio or in between at the bar. It was a quick walk to the Casa Marina... More 

Helpful?
Thank Andrew J
Emerald Isle, North Carolina
Level Contributor
49 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our HHonors Gold membership entitled us to upgrades to a great room on the top floor with awesome song ocean views. The grounds are lush and green and the pool is nice. But the private hotel beach is what made it perfect. Lovely white sand natural beach for guests only. Just perfect. I wish we had stayed here for our... More 

Helpful?
Thank swmooreunc
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We came down to Key West for a day and decided to cancel our room at a less than desirable Hilton in Key Largo to stay here. I can't say how happy we all were that we decided to change. My husband got an upgrade and we stayed in a beautiful room. The staff was fun, kind and always friendly,... More 

Helpful?
Thank Brax0224
Fort Lauderdale, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had to go to Monroe County on business and when my wife found out, she wanted to go along. Fortunately, this Hilton hotel had a special rate which allowed us to stay here for a reasonable cost. I am so glad that we did stay here ... One word truly describes the entire stay: Phenomenal! This hotel is worthy... More 

Helpful?
Thank Kevin B
Charlotte, NC
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This high priced hotel is just mediocre . With such a beautiful location it could be so much better! Checking in was easy, although it was never mentioned the entire stay that we are HHonors longtime members. The room was adequate although there is nowhere to put your clothes, so you must live out of your suitcase. The carpet had... More 

Helpful?
1 Thank travel_girlNC_8
Miami, Florida, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Recommend do NOT stay, particularly for the price! Bad Service, under staffed, 'Pretty Beach' shown on web site is an anchorage for a Jet-Ski Rental company and rented out to private events - for hotel guests to have to deal with...... with a barking dog in the room next door all night long!

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Raul E
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We want to sincerely apologize for the unfortunate noise disruptions and unsatisfactory service experience. This is not typical nor standard at our hotel. We're looking into your concerns and working with our teams to improve our communication and better serve our guests. If you have any additional comments, please let us know. We hope that we'll have another opportunity to... More 

Indianapolis, In
1 review
5 of 5 stars Reviewed 4 days ago NEW

Beautiful View, Clean, Comfortable and Everyone So Friendly! Will Most Definately Go Back! Stayed With My Family for our Yearly Vacation and I am Very Satisfied! Also The Beach Is Clean! Way Better Than Other Hotels!

Review collected in partnership with Waldorf Astoria

Helpful?
Thank robertobR3452NX
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Best trip ever! Wonderful Hotel with great service. We stayed for 5 days. We had the best vacation ever. The hotel had a private beach and beautiful rooms. We plan to go back as soon as possible. We had the best time ever!

Helpful?
Thank lovingbrb
Little Rock, AR
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I'm not sure how this place was ever worthy of Waldorf branding. Or maybe Waldorf isn't the high-end brand that I thought. Trust me... Considering the rates that this place charges, you will be VERY disappointed with what you get. Rooms are small. And the AC doesn't cool. Our thermostat stayed on 65 but the room never got below 72... More 

Helpful?
1 Thank doneurightb4
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I'm so sorry for your poor experience during your business stay at our hotel. We take pride in providing the best accommodations and welcome your input. Please feel free to contact us directly so we can gather more insight into your displeasure. We look forward to hearing from you. More 

Laurinburg, North Carolina, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Requied Valet parking sucks plus $27.00 a day parking charge. Valet parking is not for everyone and its not for me. Room was below average no dresser drawers, no refrigerator, small in size. Power outage on morning checking out. Advertising states steps from Duval street but its 1.2 miles from Sloppy Joe's way to far for us to walk seeing... More 

Helpful?
1 Thank Madeline Y
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate your sharing your concerns regarding the condition of your room. In addition to addressing the deficiencies you encountered with our housekeeping team. I am actively working with our housekeeping staff to ensure that cleanliness issues or lack... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $291 - $638 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#15 Luxury Hotel in Key West
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