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The Reach, A Waldorf Astoria Resort

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3,265 Reviews from our TripAdvisor Community

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Showing 2,923: English reviews
New York
Reviewed yesterday NEW

Indeed a great place to stay from where sunset or sunrise is just a matter of time of the day. This report is so timeless that one would rather stay by the beach the whole day than going out. We did visited the whole of KeyWest in bikes and mostly by walk though. Planning our next visit soon

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Helpful?
Thank BornGlobeTrotter
Wigan, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed November 1, 2016

After an excellent stay for one night at the Reach 2 years ago we returned for 4 nights this time. Once again, the stay was excellent with clean, spotless rooms, very friendly staff and excellent facilities. It is close to Southermost Point and one block away from Duval Street which, for those unfamiliar with Key West, is the "main strip"...

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Helpful?
Thank APRoberts
About Hotel's Favorite Review
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad that you've had two memorable trips to our resort, and I'm especially pleased you have such great things to say about location and guestrooms. We take great pride in providing excellent service, and I'm happy you enjoyed everything. I hope we'll...

Falcon Heights, Minnesota
Reviewed yesterday NEW

Pros: Beach location, restaurant, bar, music, service staff, valet. Cons: Construction, not an ocean view room, lack of follow up. We set our sights on relaxing at the pool here. Initially the accommodations were not as expected. Our ocean view King studio suite felt like it was a pool view reg room. We could see the ocean if we stood...

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Thank DontAskCuzIwillTellU
Nasperville, United States
Reviewed yesterday NEW

Everything was great with exception of "loud mouth" at pool using bad language in front of families with children. No one intervened to handle this. Service was exceptional. Pool and beach are great. Location is superb. My wife and I feel The Reach offers a better experience than Casa Marina.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank L1502GZjohnd
Atlanta, Georgia
Reviewed 2 days ago NEW

Hotel is nice for Key West, stayed at other Hilton Properties in Key West and the Reach is the best. Good location, nice pool, even has a little beach and GREAT SERVICE. Have stayed here a few times but for the Manager Diana to remember me by name when I walk up to check in sure made me feel welcome....

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Helpful?
Thank David C
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear David C, Thank you for taking the time to review your recent stay at The Reach, A Waldorf Astoria Resort. Providing excellent service in a luxurious setting is our priority, and we appreciate your compliments. We will certainly recognize Diana for having an impact on your stay! We look forward to welcoming you back to The Reach sometime soon,...

CHICAGO, United States
Reviewed 2 days ago NEW

Very bad room and very old hotel. You pay more thinking to get the standard quality of a Waldorf Astoria hotel, but once you check in and go to your room you notice that this hotel is far away to be a Waldorf Astoria hotel but it could be a Super 8 hotel. Service is terrible. We had to call...

Review collected in partnership with Waldorf Astoria
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1Thank antoniocD2603EM
Sioux Falls, South Dakota
Reviewed 2 days ago NEW

We've stayed here before and enjoyed our stay so returned six years later. Found the lobby staff and surroundings were good, but feel the poolside area and guest rooms need some updating. We love the location - perfect little 2 block walk to Duval Street and Southernmost point. Even the layout of the resort is great, pool bar patio music...

Review collected in partnership with Waldorf Astoria
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2Thank DenisePins
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear DenisePins, Thank you for taking the time to share your review of your repeat stay at The Reach Resort. We are pleased you had a pleasant experience overall, and appreciate your kind words. We do have extensive improvements taking place over the next two years, and we hope you'll visit again to see these improvements firsthand. Kind regards, -Luke

Winston Salem, North Carolina
Reviewed 3 days ago NEWvia mobile

We stayed at The Reach for a week and totally enjoyed everything about it. The resort sits right on the Atlantic Beach. They provide chairs and umbrellas for your beach days. The pool is heated and is very clean. The pool attendants are very nice and courteous and were there to help with any need we had. Our room was...

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1Thank LizDarla
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear LizDarla, Thank you for taking the time to share your wonderful review of The Reach Resort. We are happy that you had a great time and were able to experience everything that makes our resort a special place in Key West. We also appreciate your compliments in regards to our staff. I will absolutely ensure that Diana and Kia...

Huntsville, Alabama
Reviewed 3 days ago NEW

I'm from the gulf coast, and still own a condo there which I rent out. Our beaches are white, sugary sand, and so I expected the same out of Key West. Turns out I was pretty far off base, and their beaches are far rockier, and nearly unpleasant. A very unique aspect of the Waldorf is they have their very...

Review collected in partnership with Waldorf Astoria
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Thank sean b
Sandwich, United States
Reviewed 3 days ago NEW

Lots of noisy (jack hammers) construction on the exterior during the day and the rooms are worn and dated. Housekeeping needs improvement but the rest of the staff tried their best to overcome these obstacles. I commend them! Sad situation for a Waldoff.

Review collected in partnership with Waldorf Astoria
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3Thank Craig M
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $402 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Jetsetter so you can book your The Reach, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travelers.
27 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for Ocean View and room away from construction”
 of 5 bubbles ChicagotoArizona, 1 week ago | Read review
“Go to happy hour by the pool. Drinks and food are half off.”
  • Room 355
 of 5 bubbles rotyluvr, 2 weeks ago | Read review
“541 has an incredible ocean view”
 of 5 bubbles ChristinaFromChicago, 3 weeks ago | Read review
“we where on the 4th floor the trees blocked our view. but the 5th floor had a better view. the room was quiet.”
 of 5 bubbles georgiat925, 3 weeks ago | Read review
“South side of the building unless the north has already collapsed. Then you have no choice.”
 of 5 bubbles jmflaw, Dec 9, 2016 | Read review
5 of 5
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