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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,043 Reviews from our TripAdvisor Community

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Showing 2,732: English reviews
Sylacauga, Alabama
Level Contributor
363 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed yesterday NEW

It's not the Waldorf in New York. But, the Waldorf in New York is not the Reach in Key West. Two different hotels in two different settings. For my money, I'll take the Reach. Had a great room with ocean view. It was clean and had all the amenities. The restaurant is top notch. The beach is cozy, clean, and... More 

Helpful?
Thank dex49
Nashville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW via mobile

For the last leg of our honeymoon we stayed at The Reach in Key West. We knew it was a Waldorf Astoria resort and were beyond excited! Well it fell incredibly flat for us. It was beyond a doubt an incredible view, but it was dated (I'm talking pulls in the carpet and everything!!), housekeeping never came when we left... More 

Helpful?
Thank fl2tn
Louisville, Kentucky
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great place within walking distance to everything. It was a little more then some of the other places we looked at, but not by much. But being right in the middle of everything, we didn't have to have a rental car or take taxis all the time. Very clean hotel with great amenities. Fun happy hour with reasonable drinks and... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank U6749ZAjoed
West Palm Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great trip down for my wife's birthday and our 10th anniversary!! We love to go to the Keys and will only go if the Reach of Casa Marina are available! David Lopez was the best! His Attention to detail is just amazing! Kia at the front desk was very helpful! The Popsicles at the pool are always a great touch!... More 

Helpful?
Thank Michael S
Alabaster, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Breakfast was impressive during the weekend. I was not impressed with it the rest of the days. The beach, pool, room, and service were great. This hotel is very close to everything you want to do in Key West. It's within walking distance of everything!

Review collected in partnership with Waldorf Astoria

Helpful?
Thank DFuentes2014
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear DFuentes2014, Thank you for your feedback. I appreciate your honesty and your comments regarding areas for improvement it will help us to continually better the guest experience. Your comments will help us to improve our policies and better serve our guests in the future. We hope you will consider staying with us again if you return to the area.... More 

Key West, Florida
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Service was terrible, the rooms were nothing great -more like a quality inn then A Waldorf - I would recommend the Casa over this location this location. The beach is nice the pool is just OK but the service is terrible

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Marypcosmo
Cindy A, General Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Marypcosmo, We regret that we were not able to provide you with the quality of service you deserve during your recent event. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences are... More 

key west, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Also will mention we needed to go find an on call for my girlfriend for her neck and shoulders that were bothering her after all the bring the bags up and down the hall ways and back to lobby then back to a room and then back again and waiting for the one elevator that was working. We asked a... More 

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Matthew G
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Matthew G., Thank you for your candid review of your recent stay. We strive to provide guest experiences that are anticipatory to the highest degree and personalized to the occasion, and we are always looking for ways to balance fair pricing with the luxury accommodations and service we offer. I appreciate your review as it provides feedback that I... More 

South Florida, Florida
1 review
3 of 5 stars Reviewed 1 week ago NEW

Late check in Elevators not working Safe not working Room service never cleaned the room Charged me for breakfast when it was included. Having gold status with Hilton give you late check. They wanted to charge me fifty dollars. And list goes on

Review collected in partnership with Waldorf Astoria

Helpful?
Thank rvbadreview
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Rvbadreview, We regret that we were not able to provide you with the quality of service you deserve during your recent event. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences are... More 

Luxembourg City, Luxembourg
Level Contributor
11 reviews
9 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Fine place, fine food; the perfect end of the trip and the world this far. beautifull and dreamy settings. sea and swimming pool; certainly among the best we have seen. We wish we would have stayed longer; highly recommended.

Helpful?
Thank michelphilippest2016
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Michelphilippest2016, Thank you for your review of your past stay with us. Guest feedback and suggestions help us to continually better the guest experience and we have taken your comments to our team to ensure that in the future we do a better job of anticipating our guests needs and demonstrate our true hospitality. If you would like to... More 

Rochester, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We picked this resort because it has the only beach with water access. Key West is not the place to go if you are looking for a great beach. The only great thing about this beach is the attendants Adam and Josh. They were pleasant and went out of their way to make sure you were comfortable and had what... More 

Helpful?
Thank Denise C
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Denise C., I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. To ensure that our guest experience remains at the level we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $322 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#15 Luxury Hotel in Key West
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