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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,274 Reviews from our TripAdvisor Community

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Showing 2,930: English reviews
Chicago, Illinois
Reviewed 2 days ago NEW

If you are looking for the luxury of a Waldorf Astoria this is not the place to stay. The rooms are small and dated. The hallways are in total disrepair. Personal service is lacking. It is in a great location and the pool and beach area are quite nice.

Review collected in partnership with Waldorf Astoria
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3Thank A A
Wigan, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed November 1, 2016

After an excellent stay for one night at the Reach 2 years ago we returned for 4 nights this time. Once again, the stay was excellent with clean, spotless rooms, very friendly staff and excellent facilities. It is close to Southermost Point and one block away from Duval Street which, for those unfamiliar with Key West, is the "main strip"...

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1Thank APRoberts
About Hotel's Favorite Review
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad that you've had two memorable trips to our resort, and I'm especially pleased you have such great things to say about location and guestrooms. We take great pride in providing excellent service, and I'm happy you enjoyed everything. I hope we'll...

Orlando, Florida, United States
Reviewed 2 days ago NEW

My husband and I stayed here 4 nights for our anniversary. The staff was wonderful, going above and beyond to make our anniversary both memorable and relaxing. We had a lovely suite overlooking the pool and ocean which was kept spotlessly clean by their awesome housekeeper. We enjoyed turn down and appreciated the bottled water in the room. We also...

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2Thank Lindsay N
Reviewed 2 days ago NEW

Stayed from Dec 24-27, 2016- and booked 2 rooms. Hotel is ok. Hotel resort charge is $30 per night in addition. Valet parking Only available. Services are good. Room interior is good but all the balconies roofs are chipped off - and the Reinforced Concrete is giving away so its steel bars are visible in the balconies. they just repainted...

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Thank siva v
Spring Creek, Nevada
Reviewed 4 days ago NEW

Overall amazing! So many activities to do just at the resort from relaxing beach time out your front door with great swimming to relaxing views from your balcony or many sunset decks. Fun activities include beach corn hole, life size chess, botchi ball, jet skis, sailboats, kayaks, paddle boards, and hobbie boats. The staff are so amazing it's like you...

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Thank azonicb211
Alexandria, Virginia
Reviewed 4 days ago NEWvia mobile

Our stay is not off to a great start here. At check in we were asked if we wanted adjoining rooms (which we put in the request) and she assigned us rooms that numerically in other hotels would be adjoining. She never said they weren't after asking us if we wanted them adjoining. Then we went to get our luggage...

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2Thank jen248md
Phila, United States
Reviewed 4 days ago NEW

Location good; beach available, small cramped rooms and bathrooms, no counter or drawer space, showing wear. Outside, pool and lobby good. Pricey for what you got. Interior hallways in major need of patching and painting. I expected more from a Waldorf property. Breakfast was expensive and nothing included.

Review collected in partnership with Waldorf Astoria
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2Thank X3519KPdianes
Chapel Hill, North Carolina
Reviewed 5 days ago NEW

We had a room with a water view. The room was very comfortable with a great relaxing view. Staff was great. The exterior of the building needed some maintenance but the grounds were well maintained and absolutely beautiful. This resort is very close to the quiet end of Duval St, We were able to walk the entire length of Duval...

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2Thank Njfoil
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Njfoil, Thank you for taking the time to share your comments of your recent experience at The Reach Resort. Providing excellent service in a luxurious setting is our priority, and we really appreciate your kind comments in regards to our staff. We look forward to welcoming you back sometime soon! Kind regards, -Luke

New York
Reviewed 5 days ago NEW

Indeed a great place to stay from where sunset or sunrise is just a matter of time of the day. This report is so timeless that one would rather stay by the beach the whole day than going out. We did visited the whole of KeyWest in bikes and mostly by walk though. Planning our next visit soon

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2Thank BornGlobeTrotter
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear BornGlobeTrotter, Thank you for your recent stay, and kind review of The Reach Resort. I'm happy to read that your family vacation was pleasant, and that you made the most of our beautiful natural sand beach. We look forward to having you back, for another memorable Key West vacation soon! Kind regards, -Luke

Falcon Heights, Minnesota
Reviewed 5 days ago NEW

Pros: Beach location, restaurant, bar, music, service staff, valet. Cons: Construction, not an ocean view room, lack of follow up. We set our sights on relaxing at the pool here. Initially the accommodations were not as expected. Our ocean view King studio suite felt like it was a pool view reg room. We could see the ocean if we stood...

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4Thank DontAskCuzIwillTellU
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear DontAskCuzIwillTellU, Thank you for taking the time to review your recent visit to The Reach Resort. It is truly a disappointment to learn the details of your stay. I sincerely apologize for the inconveniences that you faced while we are improving our resort. I will absolutely communicate your concerns with management, and we hope you'll consider our property in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Price Range: $404 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travelers.
27 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No room seems have any particular advantage at least afaik. check with the lobby.”
 of 5 bubbles sivav2017, 2 days ago | Read review
“All court yard rooms still have a great view of the ocean.”
 of 5 bubbles azonicb211, 4 days ago | Read review
“Choose a water view--higher is not always better - trees block views from some higher floors”
 of 5 bubbles Njfoil, 5 days ago | Read review
“Ask for Ocean View and room away from construction”
 of 5 bubbles ChicagotoArizona, 2 weeks ago | Read review
“Go to happy hour by the pool. Drinks and food are half off.”
  • Room 355
 of 5 bubbles rotyluvr, 3 weeks ago | Read review
5 of 5
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