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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,328 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 5,736: English reviews
Bristol, Tennessee
Level Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 25, 2014

The setting of this historic hotel looks like a picture postcard. The staff is friendly and helpful. The food is good and fresh but rather average in selection. When we checked in there was a slight mix up on the room location, the hotel was full, and the staff made every effort to help. The rooms are modern and all... More 

Helpful?
Thank Judylaus
palm beach
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 24, 2014

Nice location; pretty pool area; but hardly a luxurious hotel experience--Stay at the Marquesa for that; affixing the Waldorf Astoria branding to this property is ridiculous. This property badly needs a capital infusion and competent management paying attention to details. I would never recommend this property as it currently looks andi is managed. Has great potential because of location and... More 

Review collected in partnership with Waldorf Astoria

Helpful?
3 Thank bullsbloodPalmBeach
Paul B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your opinion of your recent stay. I am sorry to hear that the resort did not live up to your expectations. Your review leaves me wondering if you shared your experiences and opinions with management while you were on property so that we would have been able to assist you in enjoying your time with us.... More 

Newburgh, New York
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 23, 2014

I just got back from a 3 night stay here and wish i could have stayed longer. Let me start by saying i was there for a conference, and the staff did an excellent job catering to our event. The stay was perfect, the hotel was spectacular, the views from the bar are superb. The staff was excellent and very... More 

Helpful?
Thank Tom K
Cincinnati, Ohio
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 22, 2014

When we arrived at this beautiful hotel in its ideal beach-side location we were very much excited for our weekend stay. However, our excitement was quickly diminished when our room was not ready until after check-in time. The outside of the hotel was gorgeous and the outside staff were very friendly and helpful. Inside was a bit more lacking, our... More 

Helpful?
1 Thank b_cox252
Philadelphia, PA
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 21, 2014

We attended a conference in this resort and found our accomodations dated, rooms on the small side, and not a lot of effort was made to arrange for us to have frontal views, even though there was plenty of room in the hotel. There are different buildings, so be certain if you stay here that you request the newer building... More 

Helpful?
2 Thank parrot21
Hartford, Connecticut
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 20, 2014

My husband and I went, and he called ahead (to surprise me for our honeymoon) to request champagne and flowers. Not only did they give us champagne and beautiful flowers, but upgraded us to a walk-out suite on the first floor. Our room was amazing, bed comfortable, pool right outside the front door, ocean view, etc. I cannot rave enough.... More 

Helpful?
1 Thank JL185
Indianapolis, Indiana
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed January 20, 2014

The property: You can't beat the location. A short walk to Deval. There are stunnning ,million dollar views with a private beach, very relaxing and beautiful. The grounds are well maintained, although they really could pay more attention to the cleanliness of the pool. We found some floating banaides and the water was frequently cloudy from sun tan lotion. I... More 

Helpful?
7 Thank Fishingmd
Sarah F, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

We appreciate your candid feedback and are glad you appreciate our beautiful location. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. If you would like to discuss your stay or if you should be in Key West again please contact me at sarah.franks@waldorfastoria.com for personalized service. Thank you, Sarah Franks... More 

Woodbridge, Virginia
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 20, 2014

The property is right where you want to be, on the ocean. The resort has a very nice beach area that is secluded for guests only. We took advantage of the SUN SUN bar and restaurant area which is outside. A great view, wonderful service and we loved the food on the menu. We could not get near the fire... More 

Helpful?
Thank Vikes57
Wilmington, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2014

My wife and I took the jet ski tour from Casa Marina Hotel with Jeff as our awesome tour guide. He was extremely knowledgable , safe and informative. I highly recommend this excursion as a great way to see Key West.

Helpful?
Thank Tscoutelas
California
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed January 19, 2014

The PROS: beautiful property and location. Very nice staff. Outstanding poolside service. The CONS: 1. UNRESPONSIVE MANAGEMENT. They never called me back when I left a message to explain the problems and were "unavailable" when I went to the front desk to find them in the middle of the day. 2. It was very cold in Key West, and they... More 

Helpful?
10 Thank traveler5551
Sarah F, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at Casa Marina Resort. If you would like to discuss your stay please contact me at sarah.franks@waldorfastoria.com for personalized service. It is the feedback of guests such as you that assist us in continuous improvement, and we have shared your feedback in regards to your expectations of Waldorf Astoria Resorts... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Price Range: $319 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
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