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    Casa Marina, A Waldorf Astoria Resort

    1500 Reynolds St, Key West, FL 33040-4768
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    8/27/2017 8/28/2017
    $266
    $207
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    $255
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    Traveler (2963)
    Room & Suite (632)
    Pool & Beach (607)
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    Overview
    • Excellent50%
    • Very good24%
    • Average14%
    • Poor7%
    • Terrible5%
    Travelers talk about
    “sun sun” (124 reviews)
    “beach staff” (147 reviews)
    “frozen towels” (125 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Pets Allowed
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
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    Offers from Casa Marina, A Waldorf Astoria Resort
    Special Offer: Buy 3 Nights, Get 1 Free
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    Key West Marriott Beachside Hotel
    2,806 reviews
    #16 of 51 hotels in Key West
     
    Parrot Key Hotel and Resort
    4,467 reviews
    #31 of 51 hotels in Key West
     
    Southernmost Beach Resort
    5,728 reviews
    #15 of 51 hotels in Key West
     
    The Southernmost House
    675 reviews
    #8 of 51 hotels in Key West
     
    Rooms
    Aug 27Aug 28
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (7,228)
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    There are newer reviews for Casa Marina, A Waldorf Astoria Resort
    See the most recent reviews

    21 - 25 of 6,552 reviews

    Reviewed 1 week ago

    Everything was as expected from a Waldorf property. Staff was excellent and went out of their way to accommodate even the smallest of requests. We were nearby interesting activities and sights and were also offered fun things to do on the property. Pool and beach...More

    Review collected in partnership with Waldorf Astoria
    Thank 717darinj
    Response from Prescott Y, mgmt_resp_affil8 at Casa Marina, A Waldorf Astoria ResortResponded 1 week ago

    Thank you for your review, Darin! We are delighted to hear about your experience! We truly appreciate your kind words regarding our service. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest...More

    Reviewed 1 week ago

    Great location, but not Waldorf quality. Would not stay here again. Unfortunate as the the facility is beautiful, but the attention to detail and level of professionalism is lacking. This was not a luxury experience and not worth the price.More

    Review collected in partnership with Waldorf Astoria
    2  Thank R3185JGelizabethh
    Response from Prescott Y, mgmt_resp_affil8 at Casa Marina, A Waldorf Astoria ResortResponded 1 week ago

    Thank you for sharing your feedback, Elizabeth. We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will...More

    Reviewed 1 week ago

    Great location for a hotel in Key West with its own beach and two pools. Unfortunately those are the plus points. All the usual standards you expect from a Waldorf are missing. The rooms are small and in desperate need of updating, staff helpfulness non...More

    1  Thank A11anc
    Response from Prescott Y, mgmt_resp_affil8 at Casa Marina, A Waldorf Astoria ResortResponded 1 week ago

    Dear Guest, We appreciate your feed. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our rooms and service was not on par with the high standard we're...More

    Reviewed 1 week ago

    I have stayed in Key West over the past 20 years at different places. I thought the property was beautiful. The adult only pool was wonderful . The "private" beach was not what I would call a beach. you could not go in the water...More

    Thank Angela Y
    Response from Prescott Y, mgmt_resp_affil8 at Casa Marina, A Waldorf Astoria ResortResponded 1 week ago

    Thanks for the great rating, Angela! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself. We will take the issues you have expressed to us and address them moving forward....More

    Reviewed 1 week ago

    We stayed at the Casa Marina in Key West in July 2017 for a couple of days. This is not our first experience at a Waldorf Astoria but it paled in comparison to their other hotels. We stayed in a 1 bedroom suite on the...More

    1  Thank AS52
    Response from Prescott Y, mgmt_resp_affil8 at Casa Marina, A Waldorf Astoria ResortResponded 1 week ago

    Dear Guest, we appreciate your feedback. We're disappointed your stay with us was less than ideal. We care about the comfort of our guests so it's unfortunate your room size didn't meet your expectations. We provide a selection of room sizes and our team would...More

    Key West Marriott Beachside Hotel
    2,806 reviews
    #16 of 51 hotels in Key West
     
    Parrot Key Hotel and Resort
    4,467 reviews
    #31 of 51 hotels in Key West
     
    Southernmost Beach Resort
    5,728 reviews
    #15 of 51 hotels in Key West
     
    The Southernmost House
    675 reviews
    #8 of 51 hotels in Key West
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Beachfront
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Free Internet
    • Spa
    • Bar/Lounge
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Center with Gym / Workout Room
    • Spa
    • Bar/Lounge
    Details
    • Price range
    • $272 - $684 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 On the Beach Hotel in Key West
    • #10 Spa Hotel in Key West
    • #17 Luxury Hotel in Key West
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 311
    • Reservation Options
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    • Location
    • United States >
    • Florida >
    • Florida Keys >
    • Key West
    • Also Known As
    • Casa Marina, a Waldorf Astoria Hotel Key West ,
    • Waldorf Astoria Key West ,
    • The Waldorf Astoria Collection ,
    • Casa Marina Resort Key West ,
    • Casa Marina Key West
    Add Photo Photos
    Traveler (2963)
    Room & Suite (632)
    Pool & Beach (607)
    Dining (112)
    Hotel & Grounds (1880)
    Bathroom (83)
    Business Center & Event Rooms (12)
    Family and Play Areas (5)
    Nearby
    Sponsored by:
    The Southernmost House
    675 reviews
    .39 miles away
     
    Parrot Key Hotel and Resort
    4,467 reviews
    1.68 miles away
     
    Key West Marriott Beachside Hotel
    2,806 reviews
    2.92 miles away
     
    Southernmost Beach Resort
    5,728 reviews
    .39 miles away
     
    Nearby Restaurants
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    .47 miles away
    The Flaming Buoy Filet Co.
    1,527 reviews
    .46 miles away
    El Siboney Restaurant
    3,735 reviews
    .38 miles away
    Banana Cafe
    3,024 reviews
    .46 miles away
    Nearby Attractions
    Key West Butterfly and Nature Conservatory
    9,095 reviews
    .42 miles away
    Key West Garden Club
    736 reviews
    .27 miles away
    West Martello Tower
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    .26 miles away
    Southernmost Point
    7,738 reviews
    .45 miles away
    Ask a question
    Questions & Answers
    thedixons10
    August 10, 2017|
    Answer
    Response from 11NigelR | Reviewed this property |
    I don't think so. I didn't see any courts on property. There were some nearby but not sure if private. If you are looking for tennis courts and tuition at a Waldorf then try the Boca Raton Beach Club & Resort. They have a... More
    0
    Votes
    Erick G
    July 26, 2017|
    AnswerShow all 3 answers
    Response from Shelly7112013 | Reviewed this property |
    We stayed in room 266 which had a large terrace. Great view of the pools and beach.
    1
    Vote
    redmidnight
    July 8, 2017|
    AnswerShow all 4 answers
    Response from Jason S | Reviewed this property |
    I did not stay in that one in particular... I HIGHLY recommend spending the extra and getting the Grand Terrace. There's only a handful of them and it was beautiful! Was just at the Casa a couple weeks ago.
    1
    Vote
    Room Tips
    "Make sure they are not working on the room during your stay. They won't volunteer the information."
    Read review
    "Don't get a room that has a view of the tennis courts; horrible view from balcony"
    Read review
    "Don't stay here unless you like motels"
    Read review
    "1 bed room suites with ocean view on ground floor offer direct access to pool and beach"
    Read review
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