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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,389 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 5,790: English reviews
New York City, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

When I find a hotel I like I keep coming back ... this hotel is no exception. The place is admittedly a little pricey, but it is the most luxurious in Key West. The staff is friendly, the views are unparalleled, the hotel is breath taking. I definitely recommend the jet skiing experience. I cannot wait to go back.

Helpful?
Thank ashleyj8
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a nice review of your recent visit to the Casa Marina. I'm very happy to read that you had such a great experience while staying on our property. We really appreciate your comments about our outstanding views and staff; we are lucky to have the location we have. When booking your next getaway at the... More 

maitland, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our 4th year coming here for the Peterson Poker Run. We always have a great experience here and the help is very attentive.It is a older hotel with a lot of character but it definitley needs some renovations..The jet ski ride over at Barefoot Billy's was awesome this time around ...The food here is very good and breakfast... More 

Helpful?
Thank Janet K
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for leaving a review of your recent stay at the Casa Marina. I'm glad that you had such an enjoyable experience at our resort during the Poker Run. We appreciate your kind words about our staff, and yes, the Jet Ski Tour is always a blast! We look forward to welcoming you back for Poker Run 2017! Warm... More 

2 reviews
2 of 5 stars Reviewed 1 week ago

Arrived for brunch just before closing, said they were still seating (of course, $$). The food/drinks were fine, but while finishing our meal the staff was already cleaning, mopping the floors, etc. Totally unacceptable, especially for 'Waldorf'. Very disappointed when staff are allowed to do this.

Helpful?
Thank chat4kim
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for review of our restaurant Sun-Sun. We primarily focus on service above all else, and apologize that you felt rushed while enjoying your Sunday brunch. This is definitely our of the ordinary, and we are following up with the restaurant manager with your concerns. Best, -Luke More 

Miami, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is the most luxurious in Key West for sure. It's close to Duval Street so the location is excellent and convenient to get around. Lots to do within walking distance including the Southern Most Point. Staff is incredibly friendly. Two pools, one for adults, one for children which was perfect for my baby. My tip, take a week... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Devin K
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for leaving a review of your recent stay at the Casa Marina. I'm glad to read that you had such a great experience at our resort. I'm especially pleased that you thought so highly of our team and service, since excellent service is our highest goal. I hope you will return to our property in the future for... More 

New York City, New York
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, a pretty good experience. I'm not a huge fan of Key West in general, so that may factor in to my review. The pool/beach/outdoor area is nice, but not on par with other 5 star resorts. Probably somewhere around the 3.5-4 star resort quality. Drink/Food service at the outdoor areas were pretty good. Rooms were okay, clean, but again,... More 

Helpful?
Thank Greg B
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you Greg B for leaving a review of your recent stay at the Casa Marina. I'm happy to read that you had such an enjoyable experience while you were with us. We are always aiming for excellent service in a luxurious environment, and I'm glad you found that here. I hope you will consider returning to our property in... More 

Russellville, Arkansas
Level Contributor
216 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I recently made our first trip to Key West and chose the Waldorf Casa Marina for our stay based on American Express Fine Hotels suggesting it. It's in a great location in Key West and is an older property. The service was very good and it's obviously and older property that's generally well kept. The pool area... More 

Helpful?
Thank Michael W
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to submit a review of your recent stay, we appreciate your feedback and are pleased you had an enjoyable visit. The Casa Marina was constructed by Henry Flagler and first opened its doors in 1920. While most of our guests enjoy the old-world charm, we understand that it's not for everyone. Luckily, we do... More 

merritt island, fl, United States
1 review
4 of 5 stars Reviewed 1 week ago

See above and note posted previous. Hilton Honors check in should accommodate what was booked. Booked Ocean View/Front with balcony and a king bed. After check in went to a room that was not acceptable and had to go back to manager to get correct room worked out.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank James R
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for leaving a review of your recent visit at the Casa Marina. I'm very glad to hear you had an excellent stay. We focus on service above all else, and I'm glad we resolved the room issue quickly so you could enjoy your vacation. We will look forward to seeing you again for your next visit Key West!... More 

Jacksonville, Florida
2 reviews
2 of 5 stars Reviewed 1 week ago

Historical properties come with the signs of aging however, the hidden secret of black mold at this property will make you sick. Ask for one of the rooms that has been sanitized and you will be fine. Fortunately due to the long wait to check-in I met two other customers that were extremely sick due to the black mold in... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank TBD65
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for your recent stay and review of the Casa Marina, Key West. We appreciate your feedback. As a Waldorf Astoria are always aiming for the highest level of service, and I am sincerely sorry that your time with us did not meet expectations. Your comments are being shared throughout our operational team to ensure a better experience for... More 

Minneapolis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Beautiful, pampered would deffinatly recommend for those who are looking for the high end expierience. The people who take care of the beach services (Barefoot Billy's) are the best. Would like to give a shout out to Derrick the jet ski guide and Wes the beach master these two are stand outs !

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Craig R
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you Craig R for your 5-Star review of The Casa Marina, Key West. We are pleased to know you had an enjoyable visit. Circumnavigating the island of Key West on the Jet Ski tour is always a blast, and we're glad to hear you found the guide Derrick so accommodating. We also appreciate your kind words in regards to... More 

Roseburg, Oregon
Level Contributor
9 reviews
5 of 5 stars Reviewed 1 week ago

Charming, historic hotel located on the beach! The hotel helped us schedule a snorkeling trip and we we picked up at the hotel. Jet ski rental located steps away from the hotel, swimming pool with bar service. The staff was friendly and helpful. The only downside to this location, not much of a beach and couldn't swim in this area.... More 

Helpful?
Thank D'Ann C
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at the Casa Marina. I'm very impressed and happy to read that you found our resort to be so spectacular. We are always aiming for unparalleled service in a luxury environment, and we appreciate you noticing our efforts. I hope you will decide to return to our resort... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Price Range: $356 - $721 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
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