Casa Marina Key West, Curio Collection by Hilton
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What you can expect during your stay
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Staff required to regularly wash hands
- Contactless check-out
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Marina Key West, Curio Collection by Hilton
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#53 of 53 hotels in Key West
Location
4.5
Cleanliness
4.0
Service
4.0
Value
3.4
Daily Resort Charge will be added to the room rate and includes guest internet access, fitness center access, pool concierge services, beach chairs, umbrellas and hammocks, volleyball and table tennis, access and shuttle service between two Curio Collection Resorts, local and toll-free calls. Listed in the National Register for Historic Places, Casa Marina Key West, Curio Collection by Hilton, is a historic landmark with Old Town Key West elegance. Conceived over 100 years ago by the railroad magnate Henry Flagler, the hotel was designed to replicate the arches of Flagler's pioneering Overseas railway. The hotel opened on New Year's Eve, 1920. Nestled along the southern edge of the island on more than 1,100 feet of Key West's largest private beach, the 311 room Casa Marina is in proximity to the vibrant spots of Duval Street and rich history of Old Town.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Boating
Water sport equipment rentals
Patio
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Spanish
Location
Full view
81Good for walkers
Grade: 81 out of 100
10Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
1500 Reynolds Street, Key West, FL 33040
Getting there
Rental CarsSee rental cars from $34/day
9779Reviews131Q+A100Room tips
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+1
I have seen many confusing reviews on this hotel. To start with it is a beatiful 102 year old hotel! It shows some signs of its age as a beach side hotel... but keep reading! The staff is awesome! They not only were very accommodating but genuinely seems happy to help. The first night we were there our mini fridge was not working correctly. Less than 5 minutes after reporting it they brought and installed a new one. Sat down at the beach or pool each morning and they brought towel covers for the loungers as well as a beach towel. Within minutes we had a server asking what they could get us to drink..... you know in the afternoon. Breakfast was exceptional. All around a great hotel with watersports, bike and scooter rentals right there next to the hotel! Suggest 100%
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 2 days ago
Hosting you was indeed a treat! You can always count on us to amend situations quickly and get you back on track to a comfortable and smooth stay, and our team will be so proud you appreciated their efforts. Anytime you're in town and seeking all the comforts of home and more, please choose Casa Marina Key West, Curio Collection by Hilton!
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+1
Hotel's Favorite
I was hesitant to book based on the reviews however, I am so glad we did not cancel or rebook to another hotel. I did not see any of the issues others have posted. It is like we stayed at 2 different resorts yet were there at the same time. I travel several times a year to "top resorts”, and I would rank this among my favorites. Yes, it is in need of some renovations I was informed by the front staff when I made my reservations, they would start renovating in the near future, so I was well-informed. The furniture is a little outdated it was not scratched and it was very sturdy and clean. Bedding was new and clean. Our room was immaculate we did not have any mold. The porch furniture as in many resorts close to the ocean has some wear and tear but again not an issue for us. There were 3 of us and all of us loved our experience at Casa Marina. There is sargassum seaweed washing ashore at all of Key West right now. I watched off my balcony as a machine was vacuuming it up every morning. There was very little of it. We sit on the beach, and it was not an issue. However, we did not get in the ocean there were rocks at the entrance, but we were told there was a beach in short walking distance we could get in. Yes, the pier is damaged but there are two on either side of the resort. The outdoor was well kept and beautifully landscaped. I cannot say enough good things about the staff. When we made our reservation, we had a health care hero discount. When we checked in due to my Hilton Honors status, we were upgraded to a 2-bedroom suite facing the ocean. Anything we needed or questions we had were immediately addressed. Travis is wonderful and I wish I could recall the bellman's name who made sure we were taken care. At the pool before you could even sit down the pool staff were there quickly to apply pool covers and give us towels. They also brought around ice water. Housekeeping was quick to respond to our needs. They have resturants on site. The pool bar/resturant is open late I believe until close to 10 we only ate there was, and it was great. We ordered breakfast from DoorDash and ate breakfast in our room. The hotel is a short ride-share cab ride to downtown. Love the location. We stayed in room 3018. If you do plan to go, ask for the new wing of the resort also realize it is an old historic resort built over 100 years ago the bathrooms are large enough, but they are not huge like at some of the newer facilities. We had an in room safe, robes, and umbrella. Our room had a mini-frig the only complaint if you call it that was, we would have liked a microwave in our room. If in room luxury is a criterion, you may want to wait until they finish renovations. I cannot wait to go back, and this will be the first hotel I will try to make reservations.…
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Date of stay: May 2022
Value
Location
Service
Room Tip: new section especially suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Management Team, Owner at Casa Marina Key West, Curio Collection by Hilton
Responded May 31, 2022
Dear maneetraveler, Thank you for the wonderful review. What a delight to learn that you had an unforgettable Key West vacation at our hotel thanks to our attentive service, expansive private beach, and our prime location. We will surely pass on your words of praise to our team who will be happy to hear from you. Should your travels bering you back, we would love to be your host for another memorable Casa Marina getaway soon. Sincerely, Management Team
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The staff was very helpful, very clean. Food was excellent. Meeting room worked out great. The grounds were very well taken care of and very clean. Room was clean, my view was the top of a roof but the hotel does have balcony rooms that over look the pool and ocean. Would stay again!
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: August 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I really expected better with this stay, room was not restocked with basic supplies when cleaned, even after we approved every 2 day service, had to continually ask for coffee creamer, cups, soap etc, the fridge wasnt working & had to be replaced, the bathroom sink water would not get cold- not drinkable. The cafe & restaurant food was very high. The 2 pier's on the property were closed and not usable. The front desk would not answer most of the time when I called. The excess seaweed was not removed at all from the beach during an 8 day stay. No info on Room service options in room, had a pizza delivered at the front desk and wasn't notified at all.
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: I would shop around, there are other choices in Key West for beach front
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 2 days ago
Dear Jeff, Guest feedback is always appreciated as we consider it to be a valuable learning opportunity. Please accept our apologies for not providing you with a stay that fits your needs and our own standards. We will use your feedback to continue improving our services.
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Hotel is totally run-down. When entering the Hotel there is an omnipresent musty smell. Our first room was right beside a major generator - which made the walls vibrate. Second room we got was away from the generator but with an odd floor. Room minibar‘s are empty and room / guest services / front desk does not answer. Overall, stay away from this hotel…beyond the point of saving…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 4 days ago
Dear L.M., We appreciate you reaching out to us. We apologize wholeheartedly for your unsatisfactory stay. Our housekeeping team will fully stock rooms before occupancy, and we'll ensure that our front desk attendants answers calls promptly. Your comments will aid us as we continue making improvements. Thank you for sharing your input and we wish you safe and pleasant travels.
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We made a 3 day reservation at Casa Marina and upgraded to an ocean view room. We arrived around midnight as our flight was cancelled in ft lauderdale so we had to drive to the hotel. We were greeted in the lobby with a man shirtless, with his pants halfway down his behind with his underwear hanging out. We checked in and the hallway carpet was stained and very dirty and old. We got to our room and the bed took up most of the room. There was one old window at an angle that had been repainted over many times and was moldy at the top, and the view was of an old chipped painted wall and no water view. We complained to the front desk and they were rude but moved us to another room. It was a little bigger, and had two old moldy windows that also looked over at a wall and you could see some water through some trees. The room itself was dirty, and outdated, and the liquid conditioner and the body wash in the dirty grouted shower did not work. We checked out the next morning and booked in another hotel for 170.00 less a night with 6 swiming pools, a balcony, a true water view and an updated immaculate room. As I said I cannot believe Hilton Curio would put their name on a property like this!!! Very disappointing! I notified Hilton requesting our money back!! By the way to get to this hotel you pass by adult sex stores, massage parlors and strip joints! Lovely !! The hotel is a ways from the downtown area, too.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 4 days ago
Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with our accommodations. Your comments are important to us, and we will use them as we continually work to improve our facility. Kind regards and safe travels in the future.
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We come to key west 2-3x each year.. we live in California but absolutely love the vibe of the keys. We have always stayed at the marker in key west which is clean and crisp and new.. (still is, we love it there) but decided to switch it up which was a HUGE mistake! First of all, we drive a Mercedes’ Benz all the way from Palm Springs and this hotel offers NO indoor or covered valet. Ok, cool. Not a huge deal. We don’t mind that rotten egg smell in the air.. but it’s noticeable especially when you go to other areas of the island and realize it’s predominately at this hotel. Ok, cool. Now, checking in.. the lobby is nice if you like the older New York brownstone kinda look. We appreciate this look so the brown wood and furniture doesn’t bother us. The front lobby and pool landscaping will absolutely fool you though compared to the rooms. Our room wasn’t ready so we had to wait for 2 hours which was fine we got some free drink tickets to makeup for the delay. Cool w/ me. Ok so.. The elevators are super slow and tiny.. cannot even fit a bellhop cart so everyone literally walks up and down to their room with their luggage. Whew.. when you get up to that floor you start to smell the moist, musty carpet that reeks of sweat and dirt. My shoes were squishing the water in the carpet. Our room is on the 2nd floor and has a balcony and still musty and sweaty. No USB charging ports, everything is old. Old. Old. Balcony view is nice but if you don’t pay $1,000 per night and have one you’re gonna be upset. Breakfast is cool but only pork meat Products.. we don’t eat pork. So. I work remotely and the wifi doesn’t work AT ALL. I use brand new iPhones and MacBooks.. The cellular service is so bad I couldn’t work at all.. could barely send a text or make a phone call. That was major because it literally doesn’t connect. We ordered food to the room and the hotel staff refuses to clean it up. The front desk especially the ladies down there provide HORRIBLE service. They need to be fired. They don’t know simple things like.. wifi insight, hours of the restaurants on the property. I asked for an in room menu she said “look online”.. GIRL. THE. WIFI. DOESN'T. WORK. NO SERVICE! I’ve worked in so many restaurants and management positions in chicago.. these women suck! Lazy. Lazy. Lazy. The only good service is the woman who books excursions/scooters and the pool staff guys who setup towels by the pool. They were awesome! Don’t get me started on the one bartender at the pool/no Barbacks, 1 hour wait for a drink at the bar. It totally was not her fault- issue of management. Back to the trash.. We asked repeatedly for the trash to be removed. Girl don’t you ever tell me this ain’t ya job to remove the trash that’s been sitting for 30 hours all day yesterday, overnight, and all day today in front of my door. I speak to the general manager about this of course she says the same thing.. she’s gonna get someone to clean it. 3 more hours go by, housekeeping passes it by.. finally someone comes to remove it. Everything is just sooo old. Nothing is truly clean. The front desk staff is HORRIBLE. I am ok with the small not updated bathroom, I’m cool with the bare minimal amenities offered in the room (cheap water, no snacks offered, no laundry bags, old towels, bed sits in an aluminum frame.. lol) but sheesh the wifi and the mustiness and the old carpet and HORRIBLE SERVICE. Do yourself a favor and go somewhere else.. not worth it at all! We spent $1000 per night!! Leaving early off to the marker!…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 1 week ago
Thank you for offering feedback about your experience at our hotel. We're sorry you were disappointed with our accommodations. While not a typical occurrence for our guests, your comments are important as we continually work to improve our facility and service. Kind regards and safe travels in the future.
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I booked a two night stay at Casa Marina for the end of August 2022 and on July 26, 2022, I canceled it (the very next morning) after having read all the bad reviews. It was a five day cancellation requirement. So I was clearly within that time frame. The hotel charged the entire two night stay to my American Express despite my cancellation. I called Hilton‘s customer service who contacted the resort and the resort said they would credit it back to me in 10 days. What a rip off! I canceled within 24 hours and yet they charged my American Express the full amount. It wasn’t a pending charge. It was a full charge that I now have to wait 10 days before I get a credit and it ties up my American Express.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 1 week ago
Thank you for reaching out about your experience. Please accept our sincerest apologies for the issue with your reservation. We understand your frustration and will discuss your concerns so that we can make sure we are always providing the very best customer service.
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The room was very dirty. The bathroom floor had a dead bug, dirt and an old hairpin near the tub. The vents had a thick layer of dust. The lamp shades were stained. The hotel overall was in disrepair. I would not recommend staying here.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: July 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 1 week ago
Dear Debbie, Thank you for your feedback. While pests are not a typical encounter for our guests, we have asked our pest service to come out and give our property a thorough investigation. Your comments have been passed along to our team, and we hope for another chance to impress you in the future.
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What a disappointment! We were looking forward to returning to Casa Marina Key West after so many years and were so surprised on how rundown the hotel has gotten. We paid over $400 per night (not including extra fees and taxes for a total of over $650 per nite) for a rundown room with bugs, uncomfortable bed, and faulty A/C. Ended up checking out after 1 night and then charged two weeks later for an additional $150 for an early departure fee that was not communicated verbally or in writing prior to our check out. And that famous beach that they like to advertise - it’s so rocky you can’t get in it. The beach located on their sister hotel The Reach had so much seaweed that it was also unusable. Never again! Stay away from Casa Marina!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from General Manager, General Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 1 week ago
Dear Sonia, Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about the condition of the property as well as for any issues with the bed and AC. We'll pass your comments along to the appropriate staff members, and we'd appreciate the chance to provide you with a more positive experience.
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PRICE RANGE
$388 - $727 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa marina, a waldorf astoria hotel key west, waldorf astoria key west, the waldorf astoria collection, casa marina resort key west, casa marina key west
FORMERLY KNOWN AS
Casa Marina Key West, A Waldorf Astoria Resort
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
311
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Claim Your Listing Frequently Asked Questions about Casa Marina Key West, Curio Collection by Hilton
Which popular attractions are close to Casa Marina Key West, Curio Collection by Hilton?
Nearby attractions include West Martello Tower (0.2 miles), Key West Wildlife Center (0.3 miles), and Higgs Beach (0.2 miles).
What are some of the property amenities at Casa Marina Key West, Curio Collection by Hilton?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Casa Marina Key West, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Casa Marina Key West, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Casa Marina Key West, Curio Collection by Hilton?
Yes, valet parking is available to guests.
What are some restaurants close to Casa Marina Key West, Curio Collection by Hilton?
Conveniently located restaurants include Salute! On The Beach, Louie's Backyard, and Sun Sun Beach Bar & Grill.
Are there opportunities to exercise at Casa Marina Key West, Curio Collection by Hilton?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Is Casa Marina Key West, Curio Collection by Hilton located near the city center?
Yes, it is 0.8 miles away from the center of Key West.
Are any cleaning services offered at Casa Marina Key West, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Casa Marina Key West, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Casa Marina Key West, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.